Nykaa

I ordered few products of mac and bobbi brown from nykaa during pink sale and out of all one product they delivered me wrong and they are not ready to change that wrong product delivered. Highly dissatisfied from their customer service. I ordered mac foundation shade nw15 and they delivered me nc35 and cover of the product is nw15 but after opening it i found nc35. Highly stupid staff n poor communication services.
Thats my order number NYK-**************

I ordered a pair of shoe from Nykaa Fashion and after a weeks not being delivered, I emailed them too but the customer service is so so pathetic, they don't respond well nor immediately and later I was confirmed that my order was cancelled without any information. Then when I ordered shoe for the second time, they sent me the wrong size. Never ever ordering from NYKAA Fashion.

I have ordered from Nykaa and received all wrong products, without wasting a minute I tried to find a way to return the product from Nykaa App but failed to do so.So I sent the email to support team and sent the pictures of the product and invoice. Without resolving the issue they sent me an email that your ticket has been closed. I tried calling customer care, every day they say please give us an hour time and our supervior will call you.Its been ten days and i am calling customer care everyday and they do fake promise everyday.

Monica and Sonali are such customer care officers.

I have paid Rs 1571, a small amount but for me its a hard earn money and because of somone else mistake I lost my money. I never asked for money refund, just to send the right products or to refund the amount on Nykaa wallet for me to reorder. It is a shame that Nykaa team just ignored this problem. I lost my money but also lost trust in Nykaa too.

Ordered something but i got wrong parcel. Now i trued 4 to 5 times to customer care or i didn't get any positive result from there side just giving me the time again nd again or saying we will do something or you will get mail from our side. Now i they didn't replace the order neither return. Or within 15 days you can ask for refund. Now they are wasting yime or delaying or i tried to call customer even she don't have words to spoke or she hold me 25 mint or saying wait i will confirm or call will disconnect. They are things everybody is fool here... i got parcel someone else nd my address is printed on it or bill nd products will be on another customer.

So far i've ordered multiple items 4 times from nykaa. The first time i didnt receive 2 of my products yet they charged the full price. Second time i received products that were old and dirty and in the 3rd and 4th time i received damaged products and they didnt exchanged it, instead told me that i damaged it. NYKAA's a SCAM peoples. Worthless e-commerce site. Period.

I have received a wrong order. There's a variation in the colour of the eyeliner which I have ordered. I have not been able to return it. Also I haven't got proper assessment about this matter when I tried to connect nyka. I have also ordered a shampoo and conditioner for which I'm not able to track the order.

Seeing the popularity and all the adds in instagram, i thought its a good experience! BUT WORST SERVICE EVER! I placed the order on 4th Feb! Its 13th Feb no delivery, when the package is at the nearest point! All i had to update was my phone number! It took a day or two by executives to UPDATE a phone number! 10 f**king day- its 13th feb today no delivery! Customer executives are only good at words, Pretty set of english speaking hopeless people

Don't buy products on Nakaa... service is very pathetic... Delivery is very slow. They didn't refund your money. It's been 15 days I didn't receive my order. Useless people. Close the company. Layki nahi hai inki NSE me registered hone ki.

Had a horrifying experience recently. Ordered a whole bunch of products and paid for them. Delivery was scheduled immediately, but at the end of the day I received a message saying delivery attempt failed. Nobody ever tried to call me or deliver the product. After several calls to customer care, delivery was rescheduled thrice more, but each time I received the same message - that the delivery attempt had failed. Customercare could not even help me with details of the courier service so I called them up myself, only to find that they did not delivery products to my pincode. So obviously, they had no intent to deliver.

The delivery logistics partner here is a company called Amaze/ ASNM Care.

Nykaa should seriously stop marketing and focus on after sales. I would rather buy these beauty products from Amazon, which has better logistics support than newbies like Nykaa, which has absolutely no clue how their products are reaching their customers.

I ordered a dress from nykaa the moment it got delivered i realised it wont fit cause of the size issue.it was way too small and quality was $#*!ty for a 3k dress, and i called up the same day but since then these guys r bull$#*!ting me. And not canceling or returning the order stating hygeine issues. What kinda of $#*!ing ecommerce site does that. Disgusting

They don't give leaves to their ill employees even during corona epedamic. When told that someone is seriously ill at family they don't want to give leave for them also. Heartless people's. Earings billions but want to cut salary for entire month of employees bearly earning very few thousand.

I bought 2 Lakme lipstick, kajal, cc cream and compact from Nayka. Delivered products were not real Lakme. I have been using Lakme since long and I know those products were not genuine Lakme even packaging were different so I ask for return and refund. But the approval is pending since long. Very Disappointing experience. Would not suggest anyone to use this app.

It's completely a worst service Nyka provides Completely not satisfied.

They are change the date of delivery 5 times still i haven't received it's more than 20 days

And received a fake product and it's a completely damaged

Anushul singh - he is a customer service representative don't know how to talk to the customer even he don't know how to assist to a customer.Even he disconnect the call without assistance,very worst experience.

It's a completely fake service these people are providing

Return policy of nykaa is soooo poor specially in electronics products... if you want to return them they start cooking up the new return policy... In shorr all they doing is a blame game.so avoid purchasing of electronic products from them

They'll make a fool of customers by writing SILK and delivering COTTON products which later turn out to be non refundable. Plus the colour of SET of 2 - the jacket and dhoti does not match. Jacket is lemon yellow and dhoti is sunflower yellow.
Shame on such a big fashion brand to cheat customers in this manner.
Regret ordering from NYKAA fashion.

Products are awesome but customer services are not upto mark. I don't like The way they handle their customers. It's my second time I got leaked product... First time it was livon serum and second time it was treseme shampoo... When I opened it it was badly leaking and my hand and dress became dirty... I will never order anything from naykaa app. It was a bad experience for me.

Don't trust nykaa sales they will send wrong items and they will miss the products by splitting different shipments also don't keep any others

My order id: NYK-**************

Customer service is the worst service they won't provide correct information if we asked to connect to higher officers they will keep on hold longtime and they will disconnect the call.

On December 4th 2022 many times we tried finally they arranged a call back after fighting with customer care executive longtime Mr. Arokiaraj John he was a manager he also provided false information he asked to allow 24hrs it was crossed also but not solution again on Dec 5th 2022 he was asking to allow us 24-48hrs time is this shame on nykaa.com

I placed an order on Nykaa.

I prepay my order usually.

& the same I did with the order I placed on Nykaa.

Its been over a week. I have not received the order.

Also my order is not reflecting on "my order" section of Nykaa portal.

The week has been full of follow ups on customer support of Nykaa

But thats all in vain.

I never had this kind of experience ever.

Nyka cheats people.

Last time my order is very badly packed my nail polish is damage beacous of bad packing so please don't repeat this. Now i m so acsited for this order so please. Beacous this time i can't accept any bad products

Please do not return your product. Otherwise u will feel stuck... nither u will get your refund nor the product... it is frustrating and their customer excutive will say we are updating this and that.
Nyka must improve it. Seriously

Refund still not received after 1 month. Made 10 phone calls but they have no responsibility towards customer. Don't buy any product from this site... They are seriously pathetic...

Nykaa customer care helpline number
*******448
Open 24 hours available any problem contact money refund return policy product wrong call anytime contact me register email id mobile number

Worst service ever. Their delivery guys are busy with functions and personal life and send back parcels. Then nykaa asks to place order the the price goes up and when there is no discount