Nykaa

I had ordered a backpack, which when i recieved it, i didnt like it. So i wanted to return it. But the only way one can return a product on nykaa is apparently if the product has some defect with it. Unlike other shopping sites where one can just return if a pdt is unused and not liked. I am never shopping frm nykaa again

Very dissapointed, i ordered camo Lioncrown masks the one with 3 pcs, they sent plain ones with valves
Very inefficient, Nykaa must give what customers asks for not just something they want to get rid of
Please think twice before you order from them.

Don't trust nyka. They are just frauds. I ordered my products on 10th August 2020 which was around 1000 rps worth and i paid with my debit. After 4 days i track my order and i saw that it was delivered on 12th August i was shocked i called customer care they told me that they will mail me something i checked mail they send me photos of fake signatures of delivery paper which was fake. Don't trust nyka plzz

I have ordered some products from Nykaa 0n 23rd and 24th Oct. After 3 days i received a msg that your order is out for delivery and i was quite excited to get my products as i ordered something around 8800 rupees in two orders and that was my first order on nykaa. But in the evening again i got a msg that your order could be deliver today due to address not found & phone not picked. How it can possible that address is not found. Every site like Amazon, Myntra deliver my order on time without any address issue. Even i didn't get any call from logistic agaent. Then i called to Nykaa's customer care around 5 Times in a day and every time they were saying mam, we are forwarding your request on high priority and our logistic partner will re-attempt for your order. But there is no update from anybody. This is my last order on nykaa, i can't loose my patience on such online site which are not able to deliver products on time. Today is 30th Oct still i have on update about my order.

Ma order didn't deliver on ma place n the item was paided on 18 July when m calling a coustomer care they says ma item is shown delivered already huh but mujhe to koi parcel nhi mila na call aya na msg such a fraud

Never purchase from them, if you pay them once they will give you a run around for your money, and yes, the product ordered will never reach you in time, be it for whatever occasion.

They are not credible. The customer service is pathetic just acting like other cheaters in the market. A consumer invests time in buying a product and they fail to deliver it.

Whoever needs to read this, you need to update the website and mention that if you ship to Canada, the receiver will need to pay the Import fees even if the dress costs less than $50. Also you guys I am very disappointed that I order two dresses from the same place and delivering to the same address still you sent these two separately which made me pay the import fee of $30 twice. So i paid you $128 for the dresses and then $60 for the import fee. Such a bad service, I have ordered from Indian websites before and saw you were making some good clothes and wanted to support you. I am very upset right now, booth the dresses could have fit in the same box. Not just that, when I was making a payment, your notification popup said "Will only need to pay if the order is over $600 or $800". Well mine was just $57 for the first one and I still had to pay $30 to get it. This was my first and last time buying stuff from you ever, SUCH A WASTE OF MY MONEY!'
NOT A HAPPY CUSTOMER

Refund will never gonna happen seriously. All fake. Please do not waste your money by buying the unworthy products from the worst NYKAA... I dont even want to rate 1 also thats much wrost it is :(

Worst site. Nobody order.
I have ordered 500 rupees worth items and money debited from account on 27th december 2016, but order is not seen in the site.

V $#*!ty customer service. I tried reaching them and they did not help at all. Fake reviews of products launched 5 days prior and fake membership offers they claim. And also delayed delivery.

Similar your internet site is straightforward to function! Offerings are a touch luxurious! However i bet your great expenses make up for that. I advocate you to all.

I have too order some products but all products are wrong received. All photos are add but nykaa was not approved my return request 762 rupees waste of money cheating my money

I have ordered 4 products but received only 3, one product is missing i have complaint against that but nobody replied and they are not returning my money fraud and cheeter fake don't believe them

I have ordered Huda eye shadow palette desert dusk online from nykaa and got damaged product on 30th July, 2020.
I registered the complain on same day on their customer care mail I'd that is *******@nykaa.com. I have attached all pics of damaged product in that mail.

I didn't get any call or mail from them for 2 days and when I called them from my side after 48 hours they told me that they will initiate the process of approval and asked me to share more pictures of damaged product along with invoice and the picture of courier package in which I got the product and asked me to wait for next 72 hours more.
I did all formalities and sent the all required documents in next 1 hour but when I did not get any confirmation mail or call after 72 hours then I called again to customers care of nykaa but these shameless customer care people have no idea that what is happening and denied me to connect to their superior also asked me to wait other 48 hours.

Today is 7th August, 2020 and it's been more than 7 days I didn't get any solution or replacement from them.

Nykaa is worst place to buy anything and have very poor customer care service.
Suggest you all to not yo buy anything from them.

Horrible horrible. Nykaa is simply trash! Avoid at any cost. Fake items recived and when reported so automated mail keeps saying allow us 24 to 48 hours…its been 40 days now AVOID! Its GARBAGE!

I have order some beauty products on 17th May 2023 it has to deliver 3 to 4 days.When i called customer care on 25th May 2023 they told they will follow up and send ASAP.But no response, Again i called on 29th May 2023 they told it will deliver in 2 to 3 days. So, I cancel that order. I have not expect this kind of response from NYKAA. My Order NYK-**************
Every time i am getting one message "Sorry we apologies"
My Advise do your work perfectly dont have to apologies.

I have ordered a dress 15 days backend till now I didn't get the product. Unable to track the order also. First time I am seeing an app like this. Just wasting others time

I have been cheated several times from them. Most of the sellers listed on their website are scammers.
https://www.nykaafashion.com/ is also a scammers' website.

I am a frequent Nykaa customer and have ordered a lot of stuff to date. Most of the time, in offering me the original items, Nykaa has met my standards.

Do not.buy their cloths.they have no.return policy even though they claim they will take back. Outfit didn't fit, within an hour of receiving also they did not accept return or xcha nge in size.

Incompetent e-commerce platform. They have good collection but their 3rd party delivery is terrible in Guwahati region. They are arrogant people with concern for the business and customer experience.

They won't return your money. Their systems don't work. Their customer wetan is pathetic. They won't connect you to next level. Looters