Nykaa

I want to exchange the product but app is not accepting request.want to exchnge or replce highliter shade. Trying to call on customer care but no response they are giving long wait times.

Sometimes they delay your orders as long as 1 month and almost take twice the time to refund your money with a hopeless customer service which always puts up a excuse(each customer care will tell different reason) for delay or non delivery. They send several promo sms on mobile and when a person decides to order a few things from their website never he gets his items delivered at discounted rate and the main reason given by naykaa for failure to deliver the order is they accuse customer of being a shopkeeper when they have no proof that he is a shopkeeper? And even if he a shopkeeper then no where on their sale page or website has it mentioned that shopkeepers are not allowed to purchase and after informing them that you are not a shopkeeper to the extent of revealing your profession which is a very very non professional way of dealing with customer their customer care is adamant and still insist that we are shopkeepers also in-spite of the earlier track record of purchase which is ignored in-spite of repeated request and this might be because naykaa is really not serious about delivering orders booked through their pormo schemes

Its getting really hard to get you replaced item back. Many followups emails and all going on but nothing is working. Automated emails are reponding back thats it.

Really bad service.

They have the Worst support team and they always deliver your package late. Its like they are habitual of doing late deliveries. Their team have no idea and never an update on your order..

I AM EXTREMELY UNHAPPY With nyaka and the proDUCT.
1.IT IS VERY HEAVY TO HOLD (MY HAND STARTED HURTING BY THE END OF IT AND I ENDED UP POPPING A MUSCLE RELAXANT. WAS SO HEAVY)
2. HEATING IS NOT ADEQUATE

3. BECAUSE OF THE COMBINATION OF METAL AND RUBBER, HAIR REALLY GET ENTANGLED IN IT. I ENDED UP LOSING A BIG BUNCH OF HAIR BECAUSE THEY KEPT GETTING ENTANGLED.

Nykaa didn't care too take care of the problem. Wouldn't recommend nyaka at all

Highly disappointed with services of nykka. My order was not delivered to me. I have placed the order (*******) on 23rd september. I got a mail from them saying that my products got shipped through wowexpress on 29th september. But later on 29th sept evening i got an email saying wowexpress couldn't deliver order to my address which is not delivered till now. I called the nykaa customer care continously 4 days and 5-6 times in a day. They always say today it will deliver, today it will deliver but still i didn't get my product. They didnt help me either. Had a very bad experience with nykaa.

They do not call back after complaint. They send incomplete orders and do not even bother to ask what's the issue ever. This was not the first time I got incomplete order this is the second time.

Trying to access nykaa.com in europe and page is showing (null) it is site forbidden in europe, not able to access i remember i order some stuff before from here to india

Which get out of order within 15 days, no bill or invoice is provided I have purchased ear bud costing rs. 11,000 which got out of order within 15 days

Very bad quality experience with all the cosmetic products ordered from nykaa. No doubt all products were duplicate and really harmful to the hair and skin. No more ordering from nykaa at all.

So gud... its blends so well... coverage is gud and its super matte which suits all skin type. Everyday foundation for indian skin tone. Its packages is gud

It has been nearly 4 weeks now and i haven't received my order yet! Even if u choose to buy from Nykaa for whatever valid reasons you may have, please use only COD.

I never seen such faltu quality product in myofe. I purchased from myntra,amazon,ajio,flipkart but got such bad experience with nyka. I purchsed green colour pant for 1250 rs.after receiving it's not worth of rs.209. Called cc but they said replacement not in policy only sizde can be changed but I don't want such transperant,very poor stitching,not having even interlock for product. They are nit ready to change pnt or even replace it. I have attached picture of bad quality pant from.nykaa.they are big cheater. I request all not to buy fro nykaa. Dont waste money.instead but from myntra,ajio.they don't even call or respond me now. Only mail replacement not in policy. Very poor and frustating experience

This is to bring into your notice that my sister ordered from my other account on 9/11/2023 order id NYK -**************
Her previous phone no. Was not active
Had called nyka customer care service and requested to change for no. Done as well
But on Sunday 19/11/2023 delivery person came for delivery, was asking for OTP but no otp received on her current number
Due to which order was not recieved
After which calling multiple times on nyka consumers service
No viable response recieved
Issue not sorted yet
This is the worst experience we are facing for the first time

Here messaging you with a hope of taking action and resolving our issue ASAP

I ordered Some cosmetics but your delivery partner he doesn't know how to talk with the customer showing unwanted attitude. He came to deliver.he called me and asked where is your adress he came he knocked the door. I was oboved to open till the time he left he didn't wait for a second... i called him where u you. Send me the Qcord he don't know how to talk he is telling no need to take the parcel no need to pay... is this kind of behavior you people have. He is a delivery boy it's his job he can't show attitude like this... if he can't do his job properly then what he is doing in your company... a very 1st tym i m seeing delivery boy is showing this kind of attitude... very pathetic service. Plz teach your staff we r paying to u not to listen all this suffs... from your staff... else i stop ordering from nykaa

Horrible! Nykaa is selling fake and couterfit products. Once you complain all they do is give you a run around! Fraudulent app and site. Avoid at all cost!

Lost hope of getting my refund they picked up the return products and never refund the money tried calling 100times they say my number is only not registered!

I hope this can be viewed by/forwarded to the higher authorities of the company Nykaa fashion so they know what terrible service their company is providing.
I ordered a product that was delivered on 12th of February 2022 and immediately requested for return because 1. The product did not come with an MRP tag 2. I did not like the quality of the product.
The delivery partners rejected pickup because it did not have a tag. I went through a troublesome process of reaching out to customer service and requesting for special pick up. Every day I received a message from shadowfax saying the product will be picked up today and 2 hours later a pickup unsuccessful message without even in fact attempting a pickup.
I would then everyday chat on the Nykaa fashion app to get an attempt and was promised the same thing "we apologise for the inconvenience caused. We have escalated the matter and it shall be resolved within 48 hours"
The above was in fact utter bull$#*!. Moreover the chat would not be retained on the app. So I had to explain the same thing to a new customer service representative EVERYDAY. At a minimum I would have taken 30 minutes to explain this for 15 days. I have spent a minimum of 7 hours on this. And today it is still unsuccessful. This entire process has been mentally draining and such a waste of my time. The product is still not pickup up abs my money is stuck

Terrible service by Nykaa fashion. Terrible delivery partners Shafowfax.
I demand for a refund of my money.

Nykaa blocks customer if you return products, even if they send wrong products or duplicate your orders. No porper communication to customer, they directly block block.

Hi All, recently i bough the liner from nykaa store at khan market location and i am now suffering with eyelid dermatitis.

Nykka didn't deliver the product after getting payment
His Currier partner wow express are also fraud they didn't deliver the product and mentioned that they delivered and nobody is going to take responsibility for this kind of things I am very upset and I will never buy any of the product from Nykka because customer service & support are very very Cheep & poor.
My order details is Placed: Thu, 2 May
Nykka Order No # NYK-**************
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Courier Name: WowExpress
AWB #P*******412
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Whenever I order a product, it arrives 2-3 days after the expected delivery date, without any notification to the user.
Worst services ever

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