Nykaa

Had an amazing shopping experience with Nykaa Kamla Nagar Branch, sales person Neha Ghambhir has assisted me very patiently with all my concerns and had given me demo as well.

Gratitude Neha for such smooth and quick shopping experience.

Ordered some cosmetics. Courier partner is Aramex, another lousy courier services. If you try to track, it won't show. Customer care people are clueless and rude, especially of packing and parcel department. If you ask them, the best answer you get is "it's in transit " or they disconnect the phone. Really disappointed by their service. Although they have great products and deals. Change the courier please.

Indus valley night cream, acne gel, aloe vera gel, Face scrub are just fabulous. I just love all the products. I Genuinely find these products good. For better results one must use it regularly. Also AVACADO oil is available here which is 100% organic.

Products in the website has wrong measurments and poor quality, we order last week and proof of purchase attached and its very small and not correct size, requesting for refund or credit to buy any items from the site but still not responding.

Entire package was wrong, the package had my name and details but the contents and invoice inside were of somebody else, nykaa cc not helpful at all its been more than 72 hrs the pickup not even initiated, so forget about the refund, they are frauds! Beware!

I have purchased mac prep fix + and mac foundation thats worth for 4500 in the hot pink sale.
They have not sent it free sample yet also i have seen other customer posting pictures with mac pouch which they received with mini kajal of mac that is worth for 675. When i raised the concern thru customer care people they were giving me stupid excuse of out of stock thing at the same time they promoting the free pouch with mac full size lipstick … also when i waited for good 20 mins they disconnected my call without resolving my issue.
I am really disappointed with this kind of attitude even when you shop so much.

Bought a pair of Aldo mule shoes. My usual size is 8 still ordered for 9 n that too is found to be short. Requested for replacement. Out of order. Requested for return. It's over a month n inspite of more than 10 return request created by Customer care no body has turned to pick up. No body listens our grievance on customer care. If you are not able to pick up the return please allow refund immediately since why customer is being penalized for internal logistics of Nykaa

It's pathetic and too tooo bad. My experience with Nykaa is worst, according to me it's the most unreliable and unprofessional site one can ever come across. They are zero when it comes to customer satisfaction.
I have ordered products worth Rs. 5000 from Nykaa and they have delivered me those In such a bad packaging and quality of those was not Up to the mark the products were first copy not original.
I would never recommend to but any product from this site.

I ordered a product and that was not a good quality product, I requested for return immediately but delivery agent did not come to take that back infact messages were received to me that I have rescheduled the same and talked to number of customer care executives, n no. Of mails but no resolution to my query. Worst kind of services I have ever seen from a shopping site

Very bad customer support. Never respond properly. I had place an order after two three days the status is getting updated as failed delivery. If I call customer support they promise that the order will be delivered. But the delivery executive calls and tells that my area is not serviceable. Had happened twice. Worst service ever. The customer care people have no idea about where the product is and don't give proper information. Finally had to cancel the order both the times because I received no response from the customer care.

Nykaa is very efficient when it comes to selling products. But God forbid you have a problem with any item and need help. Forget it! Then the efficiency disappears. Days go by and basically your issue is never resolved, especially if you need to return an item. I will never shop with Nykaa again. Very short sighted of the company - you could gain so much business and goodwill by just helping out your customers.

Pathetic services being rendered by Nykaa.
When it comes to after sale service,, firstly the product sent are of very poor quality, then when asking for return, you yourself have to follow up every days for the same and the revert you will get is we are having work load, we are busy, can you please have patience, we are working on it.
And these responses are being given to me from last 10 days, still nothing is done. You have to fight for your own money and listen to their lame reasons.
Please never ever buy anything from nykaa, firstly product quality is cheap, secondly if by any chance you want refund or replacement of the product, you will have to suffer like hell for the same.

Don't buy from Nykaa Worst company ever. It's been 30 days I have been waiting for my refund and they have been delaying the process by saying wait for 48 hrs.
Their customer service is a $#*! hole where their representatives are trained to say few lines like wait for 24 -48 hrs. Also the refund team is incompetent and does not understand basic banking

Sending me wrong products whom I didn't even ordered. Also low rate items. My total bill was 700 something nd they send me 450 something items. Nd now refuse to accept it. Trying to escape from it. Not even trying to help me. Nykaa totally fraud. They're playing with customer emotions and their money too.

I had ordered a product from Nykaa on 20 Oct and they delayed the delivery for 10+ days while the product was in a warehouse/storage literally a couple of kilometers from my home.

I could have walked to their warehouse and got it.

Later they cancelled the delivery altogether.

I will never order from them again and will never recommend their online shop and delivery to anyone.

Worst customer service. Nykaa is a Customers worst nightmare. You never get the service for the product you pay. I paid ₹8631 which is a total waste of my money. As I can't wear the sunglasses as they are defective. They are very lose from the lest side. Nykaa is providing me with useless reasons saying that all the weights were measured and they were correct. I said I have received a defective product and how can weights be different then they are disconnecting calls and chats as they have no proper reasons. Total fraud.

Naykaa Service is soo poor. They never inform us for anything Wasting people's time. This is 2bd time that I did not receive my order on time even Naykaa didn't inform me. It's not Trust worthy When you are working & busy in your daily busy schedule so it's Irritating to only we have to connect them about delay.they never provide accurate information.

I ordered a pink salwar suit on nyka fashion. After weeks of calling the customer care number finally the product was delivered and then I found it to be a very cheap imitation of the original product. The quality was not worth for a price of 2800 rupees. I initiated a refund and again contacted the customer care to no avail. Still after so many months my money is not refunded. A total waste of money. I will never buy again or recommend nyka to anyone.

I have very bad or we can say worst experience with Nykaa Fashion. No refund have been issued from them even after so many requests and grievance at app, at customer care mail and over call. Return picked up and still showing not picked up. One guy collected 3 items and I have got refund for only two items and when I raised a query, they want me to provide details of pick up person as they do not have record. I mean how can they do not have detail of pick up person on whose basis they have refunded for two items. And till date have not received refund and not no mail is being answered in this regard. Hopeless...

Recently I purchased 3 fiama shower gels 100 ml each all rated as 55/-, but they took rs 90/- for a avocado n peach shower gel, this total fraud, being a new customer u cheated me on this, won't buy again from Nykaa!

It's a very good website to purchase products from. And they even have luxe and high end brands which is amazing. Till now I've never had any complaints towards them. They always do a great job providing the best survice.

I have been waiting for a lot of orders from Nykaa for over two weeks now. The support team takes a whole day to reply and only asks for another 72 hours to "resolve the issue". My orders have not even been dispatched. They made me wait for a week because "the shopkeeper's sale" was on. The sale ended a week back but still, they have failed to dispatch my orders. Absolutely disgusted. This one female customer care "executive" told me to concept my order if I couldn't wait. WOW! Isn't that what a good company supposed to do?

They used to deliver products within 3-4 days. What a sad state of affairs. This proves that Amazon rules no matter what.

The most untrustworthy site ever, product is not checked well before dispatch part was missing, invoice is missing in the shippment. Utter carelessness from their end, up on that they had an audacity to refuse the return pick up stating that the images are not clear, they are fooling people. I would rate them the least. Amazon ajio myntra are way better than these bloody b... s. Who are just minting money. Their firm will be thrown to dogs very soon.