NZ Post

Awful, awful service from a company in apparent disarray. 93% negative feedback reflects this. Are they manned by cheap labour immigrants with a poor work ethic?
This has cost me a lot of my personal time and I'm just the recipient of a parcel. No accountability at all.
Package was not delivered due to no signature on delivery. I went online and selected deliver without signature/leave at front door. This was confirmed by email. No delivery. Went online to try and track it or confirm I'd done it correctly.
4 days later - Phoned them, they said they'd follow-up. No word. Drove 6km to 18 Syd Bradley Road depot here in ChCh. Sign on door says depot now closed - pick up from Sockburn or Cashel sorting Centre. A stream of cars were turning up and driving away having read the sign - no pre warning of this change happening obviously.
5 days later rang again - receiver said she'd log an incident. No call back so I phoned again next day (6 days now). Receiver said she couldn't see the logged "incident" and that I'd probably been speaking to one of their "new" staff.
Gave all my details again and phone numbers as they had no idea where my parcel was.
This is for a package from just off Moorhouse Ave To just off Memorial Ave.
This is inefficient to the extreme, time wasting of about 2 hours of my time and counting. There is no accountability and this isn't a service to any degree.
Whatever the drivers get paid is too much. Whatever their CE gets paid is a joke. All the systems and processes need a complete kick in the nether regions and complete reset. Don't give me Covid, labour shortages or any other excuses. This is just down to extreme incompetence both on the ground and at (mis) management level. Disgrace and I even resent my time used to enlighten others as to their incompetence.
I just received a DHL Courier Post item from Sweden to Christchurch in 6 days. Faster than Courierpost across town and trackable every step of the way. Exceptional. Opposite end of the spectrum from Courierpost.