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Octa has a rating of 4.6 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention trading platform, fast deposit, and best broker. Octa ranks 2nd among Currency Trading sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 hours
User friendly interface = it's easy to navigate and understand even for a beginner like me and I love the fast execution...Good customer support and low fees. They also have variety of asset to trade. Most importantly 50% bonus is assured when you make deposit. I would like the interface to have zoom icon [- +]
If you made profit, your account will block. If you lose you are good for octafx. My 20000 usd is blocked, no reason. Actually octafx is 101% fraud. If any body ask me something my no is *******633. I have 10+ years exp in forex.
Support structure available. There is a feedback available if we want to comment on.
Every time i ask for help the staff very quick in response
Dear Haryanto P,
Thank you for your positive feedback and for sharing your experience with our Octa Trading platform. We're thrilled to learn that you've found our customer support team to be prompt and attentive in addressing your inquiries. Ensuring your satisfaction is our top priority, and we remain dedicated to providing efficient and timely assistance to all our clients. Don't forget to explore our Invite a Friend program, where you can earn commissions by referring your friends to Octa.
To stay updated on our latest news and promotions, be sure to join our social media platforms. If you have any further questions or require assistance, please don't hesitate to contact us via live chat or email at support@octafx.com. We're here to support you every step of the way.
Kind regards,
Octa Rep.
Laju bertindak balas dengan setiap pertanyaan saya. Membantu menyelesaikan permasalahan saya hadapi. Terima kasih
Salam sejahtera Suna,
Terima kasih kerana telah memberikan kami penilaian yang tinggi serta berkongsi pengalaman anda. Kami gembira anda merasakan team kami laju bertindak balas dengan setiap pertanyaan dan membantu menyelesaikan permasalahan anda hadapi.
Sila ambil perhatian bahawa anda boleh belajar Forex secara berterusan dengan Octa dan menguasai kemahiran dagangan anda menggunakan sumber pendidikan yang kami sediakan. Jangan teragak-agak untuk melayari saluran YouTube kami untuk menonton Webinar dengan pedagang yang berpengalaman dan anda boleh sertai peraduan kami pada masa yang sama.
Salam hormat,
Octa Rep.
Good service 💯 payment is. Prompt
Deposit is timely
At peak hour not satisfactory
Dear CSN M.,
Thank you for your positive feedback and for sharing your experience with our Octa Trading platform. We're glad to hear that you find our payment and deposit services prompt and efficient. We're committed to providing the best user experience possible and will continue to improve our services. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Best forex according to my experience and easy to use
* Octa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Surender,
Thanks for sharing your positive feedback with us. We are thrilled to hear that you are satisfied with our services and that you find our trading platform easy to use. Your feedback motivates us to work harder to improve our services and provide an even better experience for our traders.
At Octa, we believe in continuous improvement and always look for ways to innovate and improve our services. In addition to our user-friendly platform, we offer a variety of educational resources to help traders improve their skills and knowledge. Our team of experts is always available to provide support and answer any questions. If there is anything else we can do for you, please do not hesitate to contact us at support@octafx.com. We are committed to providing the best possible service to our traders and will do our best to assist you.
Kind Regards,
Octa Rep.
So far so good. It's improving everything on the app.
* Octa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Raja!
Thank you for the excellent review. It's an encouragement to read your precious reviews and we feel motivated to keep providing you with one of the best services possible. What is your favourite feature on Octa?
To keep you informed of our most recent news and offers, we request that you follow our social media platforms. If you need any further information or have any questions, you may contact us via live chat or email (support@octafx.com). We are available for you 24/7 and eagerly await your response.
Kind regards,
Octa Rep.
Good job great service nice customer service fast response
Dear Hafez M.,
Thank you for your positive feedback and for recognizing the great service provided by Octa. We're delighted to hear that you've had a pleasant experience with our platform, including our fast and responsive customer service. Your satisfaction is our priority, and we're committed to maintaining excellent service standards. Don't forget to explore our Invite a Friend program and stay updated on our latest news and promotions through our social media platforms. If you have any further questions or need assistance, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
I have been using octafx over 3 year now everything on point
Dear Bnga A.,
Thank you for your glowing review and for sharing your positive experience with our Octa Trading platform. We're delighted to hear that you've been satisfied with our services over the past three years and that everything has been on point for you. Your satisfaction is our priority, and we're committed to maintaining efficient withdrawal services and providing the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions or need assistance, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Good trading platform. Deposit and withdrawals are instant.
* Octa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jijo,
Thank you for appreciating our swift payment methods. We are delighted to know that you are enjoying our services. Your words of affirmation would be shared with the employees and the relevant teams to make their day, just as it made mine. May we know what is your favourite feature at Octa?
We recommend that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. Live chats and email (support@octafx.com) are the two ways you may get in touch with us if you need any more details or have any queries. We are here for you around the clock and anxiously anticipate your response.
Kind regards,
Octa Rep.
Last week I checked my history of trades. I found -50dollars for a deal didnt close it or open it. The deal was buy at 2017 and we all know that on 28.11.2023 gold didnt touch 1966. So in my history says that Buy at 2017closed at 1966.how it happend if gold didnt reach that price... Customer service is bad i contacted them they said they will contact me but no answer for one week. I CONTACTED THEM THREE TIMES.here is a screenshot
Nice to use this app.
Withdrawal is very fast
They give expert suggestions so u can trade easily.
Dear Pachiyappan K.,
Thank you for your wonderful feedback and for sharing your positive experience with our Octa Trading platform. We're delighted to hear that you find our withdrawal process fast and efficient. Your satisfaction is our top priority, and we'll continue working hard to provide you with the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Sepanjang saya berdagang mengginakan platform Octa segalanya menjadi mudah Dan senang. Deposit Dan pengeluaran cepat Dan pantas. Terbaik Octa.
Salam Sejahtera Mohd Sharil Hisham,
Terima kasih kerana menggunakan plaform Octa dan memberikan maklum balas anda. Kami gembira anda mendapatinya mudah dan senang serta proses pembayaran yang cepat dan pantas. Yakinlah bahawa kami akan terus berusaha untuk membuat penambahbaikan.
Jangan lupa, anda sentiasa boleh menyertai program "Jemput Rakan" dan mendapat komisen bagi setiap lot standard yang didagangkan oleh rakan anda. Jika anda mempunyai pertanyaan, sila hubungi team kami di support@octafx.com. Kami sentiasa gembira mendengar maklum balas dari pelanggan kami.
Salam hormat,
Octa Rep.
I was attracted by browser mt4 version that they have and that's why i joined. I used to use ctrader but its not quite my cup of tea and i prefer the good old metatrder but with the ability to trade wherever i can. In this sense, i like that they have both computer and mobile options. Sometimes i trade in the app which is convenient.
Dear Suharto S.,
Thank you for rating our app. We're happy to know you find our app convenient. Currently, we have three trading platforms: MetaTrader 4, MetaTrader 5, and Octatrader. They are available on web platforms, android, macOS, and Windows.
Don't forget that you can always get in touch with us through social media and enjoy our trading content there. Stay tuned for more updates, and make sure that you don't miss our upcoming promos. Let us know what updates or new features you want to see on our app to give us a 5-star rating. You're welcome to write to us at support@octafx.com and share your ideas.
Kind regards,
Octa Rep.
之前的客服人员处理问题时态度很懒散不负责任，但是现在已经有改变良好了再接再励。
现在已是科技非常发达的年代了但是公司的交易应用软件非常烂时常不是卡机就是无法登录导致常常交易亏损十分懊恼及愤怒，希望不要再出现这种低级的错误问题了。我用过其他公司的交易平台从没有发生过这种低级问题，所以希望你们OCTA公司能解决问题不然顾客不会再相信你们的公司了（诚信经营非常重要）
Dear Way Lun,
Thank you for sharing your feedback regarding your experience with the Octa Trading platform. We appreciate your honesty and constructive criticism. We understand the importance of providing a seamless trading experience, and we apologize for any inconvenience caused by technical issues you've encountered. Rest assured, we take your concerns seriously, and we are continuously working to improve our platform's performance to ensure a smoother trading experience for all our users.
We value your trust in us and are committed to addressing the issues you've raised to enhance our service quality. Additionally, we're glad to hear that you've noticed positive changes in our customer service, and we'll continue to strive for excellence in assisting our customers.
We encourage you to take advantage of our Invite a Friend program to earn commissions and stay updated on our latest news and promotions by joining our social media platforms. Should you have any further questions or require assistance, please don't hesitate to reach out to us via live chat or email at support@octafx.com. Your satisfaction is our priority, and we're here to help you every step of the way.
Kind regards,
Octa Rep.
Failure to Refund Money
The day I installed the app, I saw it was definitely not suitable for trading the way I need to. It was not in keeping with the marketing hype. Even though I reviewed the less than helpful Help documents and everything their bot told me, I could see trading would be a massive challenge, if not impossible.
Twice, I requested that my account be closed and my money given back and all I got was links to the same help files. Then when I threatened to report them to the relevant financial authorities, I was told I needed to request a withdrawal.
I did so on 29 October. Nothing has happened. I have not received my money. I just chatted to one of their agents and they said I had not made any such request. What! So I entered my banking details on their website as per my request just so that I could be told today I never requested a withdrawal! I want my money reimbursed. I have had problems with your company since the first day, and it seems they are just ongoing. Give me back my money if you are a legitimate company.
Also, stop sending me countless e-mails asking me to refer friends to your company. I would never do that to someone.
Products used:
I tried unsuccessfully to use their app.
👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👍👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰👌👍🥰
Dear Gokul,
Thank you for your generous rating. Kindly note that you can constantly learn with Octa and master your trading skills using plenty of educational sources we have in place. Please do not hesitate to subscribe to our YouTube channel to watch webinars with experienced traders and participate in our contests there.
Kind regards,
Octa Rep.
I've already traded with them quite a lot and I can say that they are reliable enough. Their spreads do not jump back and forth, the maximum what I get on EUR/USD during normal trading conditions is 0,9 points, mostly it is between 0,6 and 0,8 points, that is quite tight enough, cause other ECN brokers offer 0,6-0,8 spread and commission on volume traded, but in fact OctaFX does not apply any additional fees. Their regulation seems to be more reliable now, cause its FCA, I guess it will attract more clients, because traders normally swear by such regulation options). So, my decision now is to continue trading with them, hopefully won't find some difficulties.
Dear JJMichael K,
We sincerely apologize for the delay in our response. Your kind words in the review bring us immense joy, as it is always gratifying to hear that our clients are enjoying our services. It is truly an honor for us to know that you are satisfied with our spread and appreciate our no fee policy. Your positive feedback serves as a great motivation for us to continue providing you with the best possible service. We are constantly striving to enhance your experience with Octa, and we would love to know what your favorite feature is on our platform.
To stay updated with our latest news and offers, we kindly request that you follow our social media channels. By doing so, you will be among the first to receive information about any exciting developments or promotions. Additionally, if you have any further inquiries or require assistance, our live chat and email support (support@octafx.com) are available 24/7 to address your needs. Thank you once again for your valuable feedback, and we eagerly await your response. Please don't hesitate to reach out if there's anything else we can assist you with.
Kind regards,
Octa Rep.
Perkhidamatan amat baik dan pantas, mudah untuk diselenggarakan, mementingkan mutu dan kualiti perkhidmatan. Mampu memberi kepuasan maksimum kepada pengguna.
Salam Sejahtera,
Terima kasih atas penarafan yang tinggi dan kerana berkongsi maklum balas anda dengan platform Dagangan Octa kami. Kami gembira mengetahui bahawa pelanggan kami mempunyai pengalaman yang baik menggunakan platform kami. Kami akan berusaha lebih keras untuk menyediakan pengalaman pengguna terbaik kepada pelanggan kami. Kami ingin memaklumkan bahawa anda boleh menyertai program "Jemput Rakan" kami di mana anda boleh mendapat komisen apabila rakan anda memulakan aktiviti dagangan dengan Octa.
Untuk terus mendapatkan berita dan promosi terkini kami, sila sertai platform media sosial kami. Anda boleh menghubungi kami melalui sembang langsung atau e-mel di support@octafx.com jika anda mempunyai sebarang soalan tambahan. Kami sentiasa sedia membantu anda.
Salam mesra,
Octa Rep.
On 04th July, I made a payment of ******* through UPI to the UPI ID *******@cmsidfc as instructed on the Company App portal. However, there seems to be a misallocation of the payment. The company's support team claims that I paid to a different UPI ID, namely *******@cmsidfc, which is not accurate. It is disheartening that even after sharing this evidence multiple times, I have not received any concrete resolution or update on the matter.Pleae help me to get my payments from octafx as I am not getting any support from them
Dear Rakesh R,
We sincerely extend our apologies for the unfortunate delay in our response, and we deeply regret any inconvenience caused. Your satisfaction is of utmost importance to us. To facilitate a swift resolution, we kindly request you provide us with your trading account number and the corresponding Deposit ID. This will enable us to initiate a thorough investigation into the matter and ascertain the most appropriate solution for your situation.
In order to offer you the best assistance, we encourage you to share any relevant evidence or documentation related to the issue. You can conveniently provide these details either through our live chat service or via email at support@octafx.com. Rest assured that your communication will be treated with the utmost confidentiality and professionalism.
While we sincerely apologise and realise that you may feel dissatisfied, please understand that your concerns are of paramount importance to us. We genuinely assure you that the perception of neglect is not accurate, as we are wholeheartedly committed to serving you tirelessly around the clock.
Kind regards,
OctaFX Rep.
Octafx has a very bad support service, they dont give concrete answers always provide generic statement and drag the issue.My experience with this forex broker has been nothing short of a nightmare. From their deceptive marketing tactics to their questionable trading practices, OctaFX is a company I would strongly advise any trader to steer clear of.
I found a real time bug in their application and reached out multiple times to support but they didnt take any action.
Im an active copy and regular trader, On Feb 5th 2024 my master triggerred a copy trade with 0.01lot for CADJPY but their system has a technical issue & bug which treated as 1lot which led to huge loss. I copied the master trader with 5 proportion my trades went -1700$ loss. Imagine the scam, I have reported the issue but they didnt fix it which means they want to steal innocent traders money. I will attach the screenshot of it.
Ticket number# ******* for reference in case they need more clarity.
First and foremost, their platform is riddled with glitches and technical issues. Trades often get executed at incorrect prices, leading to significant losses. Their customer support is virtually nonexistent, with slow response times and unhelpful representatives who seem to lack basic knowledge about their own platform.
But perhaps the most alarming aspect of OctaFX is their lack of transparency and regulation. Despite claiming to be a reputable broker, they operate without proper oversight from any regulatory authority. This leaves traders vulnerable to all sorts of fraudulent activities, with little to no recourse in case of disputes.
In conclusion, OctaFX is a disaster waiting to happen for anyone foolish enough to trust them with their finances. Save yourself the headache and find a reputable broker with a proven track record of integrity and reliability. Your money deserves better than OctaFX.
Dear Savitha B,
We sincerely apologize for the inconvenience you experienced and the delayed response. Rest assured, we take all reports seriously and strive to address them promptly. Upon reviewing your case, we've identified and rectified the technical issue with your trade. Your account has been reflected with the correct amount, and we apologize for any losses incurred due to the error. We value your feedback and are continuously working to improve our platform and services. Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further concerns or need assistance, please don't hesitate to contact us via live chat or email us at support@octafx.com. We're always ready to assist you.
Kind regards,
Octa Rep.
Gets you to invest, then when you try to withdraw they tell you that you need a license, then a withdrawal fee then a late fee, ect
Dear AC,
We regret that we haven't responded to you earlier. We understand that you may be frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and withdrawal id. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
<b>OctaFX</b> is a one of the best broker forex in the world. I think this broker has good sevice for all traders
Dear Ajeng S,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to hear that our traders give their preference to Octa over other investing platforms. Thank you for choosing us as your reliable partner. We shall strive harder to provide the best user experience to our customers. We're interested in learning more about your tenure as a trader with us and which specific platform features you find most appealing. Additionally, if there are any areas where we can make improvements, please feel free to share your insights.
We would like to invite you to participate in our Invite a Friend program, where you can earn commissions for every lot your friends trade. For more information, please visit this link: https://www.octafx.com/ib/invite-friend/.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Service Yang baik Dan laju.withdraw pun sangat cepat.tak perlu menunggu lama...tq octa
Salam Sejahtera,
Terima kasih atas ulasan positif anda dan kerana berkongsi pengalaman anda dengan platform perdagangan Octa. Kami gembira mendengar bahawa anda senang dengan platform kami terutamanya transaksi deposit dan pengeluaran yang cepat.
Kami berjanji untuk terus meningkatkan perkhidmatan kami untuk memastikan pengalaman terbaik bagi pengguna kami. Kami menghargai maklum balas anda dan menggalakkan anda untuk meneroka program Jemput Rakan kami, di mana anda boleh mendapatkan komisen dengan merujuk rakan anda ke Octa.
Dapatkan berita dan promosi terkini kami dengan menyertai platform media sosial kami. Jika anda mempunyai sebarang pertanyaan atau memerlukan bantuan lanjut, jangan ragu untuk menghubungi kami melalui sembang langsung atau e-mel di support@octafx.com. Kami sentiasa di sini untuk membantu.
Salam hormat,
Octa Rep.
Memang terbaik. Withdraw memang pantas. Tak sampai 1 jam. Kadang2 5 minit pun dah masuk akaun. Octa,,👍
Salam Sejahtera Jan,
Terima kasih diatas rating yang tinggi dan berkongsi maklum balas anda dengan platform Dagangan Octa kami. Kami gembira mengetahui bahawa pelanggan kami mempunyai pengalaman yang baik menggunakan platform kami. Kami akan berusaha lebih keras untuk menyediakan pengalaman pengguna terbaik kepada pelanggan kami. Kami ingin memaklumkan bahawa anda boleh menyertai program "Jemput Rakan" kami di mana anda boleh mendapat komisen apabila rakan anda memulakan aktiviti dagangan dengan Octa.
Untuk terus mendapatkan berita dan promosi terkini kami, sila sertai platform media sosial kami. Anda boleh menghubungi kami melalui sembang langsung atau e-mel di support@octafx.com jika anda mempunyai sebarang soalan tambahan. Kami sentiasa sedia membantu anda.
Salam Mesra,
Octa Rep.
Semua nya bagus dan baik, semua dapat diakses dan semua bisa untuk jadi trader kalau di support 🥰
Yth. Alfiansyah Indardi,
Terima kasih telah menggunakan Octa dan membagikan ulasan Anda. Kami senang jika Anda merasa sistem kami sudah bagus, baik, dan dapat diakses. Kami akan selalu berusaha memberikan pengalaman yang terbaik kepada pelanggan Octa.
Jangan lupa, Anda dapat ikut di program 'Undang Teman' dan mendapat komisi per standard lot yang didagangkan teman Anda. Untuk informasi lebih lanjut, silakan hubungi Octa di media sosial. Kami akan senang memandu Anda. Jika ingin menambahkan hal lainnya, silakan hubungi kami di support@octafx.com. Kami akan senang mendengar dari Anda.
Hormat kami,
Octa Rep.
Gain trust and grow your business with customer reviews.
Octa is an international broker that has been providing online trading services worldwide since 2011. It offers commission-free access to financial markets and a variety of services already utilised by clients from 180 countries with more than 40 million trading accounts.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational activities on our Youtube channel, including workshops, seminars and live trade sessions in different languages.
Octa is powered by its own trading platform - OctaTrader, MetaTrader 4 and MetaTrader 5 trading platforms renowned for their security and compatibility with both desktop and mobile across all popular operating systems. Traders may also use the Octa Trading App, which is available on Google Play and App Store for free. Trading instruments provided by Octa have some of the lowest spreads in the industry.
As a broker, Octa offers more than 200 trading instruments, including:
- CFDs on stocks
- Currency Pairs
- Gold and silver
- Commodities
- Indices
- Cryptocurrencies.
The company’s customer support team works 24/7 and speaks English, Hindi, Urdu, Indonesian and Malay. Clients may address it via the following channels:
- Live Chat on the Octa website
- Email (support@octafx.com).
Dear Karen G,
Thank you for your glowing review and for sharing your positive experience with our Octa Trading platform. We're pleased to hear that you've found our support structure to be helpful and that you appreciate the feedback options that are available. Your satisfaction is our priority, and we're committed to providing efficient withdrawal services and ensuring the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Join our social media platforms to stay updated on our latest news and promotions. If you have any further questions or need assistance, feel free to reach out to us via live chat or email at support@octafx.com. We're here to help you every step of the way.
Kind regards,
Octa Rep.