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Octa has a rating of 4.6 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention trading platform, fast deposit, and best broker. Octa ranks 2nd among Currency Trading sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 hours
User friendly interface = it's easy to navigate and understand even for a beginner like me and I love the fast execution...Good customer support and low fees. They also have variety of asset to trade. Most importantly 50% bonus is assured when you make deposit. I would like the interface to have zoom icon [- +]
If you made profit, your account will block. If you lose you are good for octafx. My 20000 usd is blocked, no reason. Actually octafx is 101% fraud. If any body ask me something my no is *******633. I have 10+ years exp in forex.
Overall good.But I think when some one want to debit the amount from the deposited amount then the timeline should be short not like three days.
Best service best trading process but withdrawal service delay but withdrawal fast please
Dear Prem Kumar!
Thank you for your valuable feedback. We are delighted to hear that you find our service and trading process to be the best. We apologize for any inconvenience caused by the delay in our withdrawal service. Please be assured that we are committed to improving our processes and providing faster withdrawals. Could you please provide us with your account details or the withdrawal ID so we can look into this matter and expedite the process for you?
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Good work keep it up, good trading app and easy to use
Dear Mohd Jamail,
Thank you for your kind words and positive feedback on our trading app! We're delighted to hear that you find it easy to use and satisfactory for your trading needs.
At Octa, our primary goal is to provide our users with a seamless and efficient trading experience. Your feedback motivates us to continue striving for excellence and making improvements where needed.
If you have any suggestions or need any assistance, please don't hesitate to reach out to us. We're always here to help and ensure you have the best possible experience.
Thank you once again for your support. Happy trading!
Kind regards,
Octa Rep.
I am so happy. Few years ago my financial condition is very bad. I am trading octa and now I am very sucess. And withdraw processed instant
Dear Azahar!
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you have consistently had great experiences with Octa. At Octa, we are dedicated to providing our clients with reliable, efficient, and seamless trading services. Your feedback is a reflection of our commitment to ensuring that our platform meets your needs and expectations. It is incredibly gratifying to know that you have never encountered any issues while using our services.
To keep up with our latest news and promotions, feel free to join our social media platforms. If you have any further questions or need assistance, you can get in touch with us via live chat or email at support@octafx.com. We are always here to help you.
Kind regards,
Octa Rep.
Very prompt in attending and giving replies to our queries
Dear Deepa!
Thank you so much for your feedback! We're delighted to hear that you appreciate our prompt responses. At Octa, we place a high priority on ensuring our customers receive quick and effective assistance. It's our goal to make sure you have a seamless experience.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Customer care support overall good,personally withdrawal issue I have
Dear Anas,
Thank you for your feedback. We're glad to hear that you find our customer care support to be good overall. However, we understand that you've experienced issues with withdrawals, and we apologise for any inconvenience this may have caused.
To assist you further, could you please provide more details about the specific issues you're facing with withdrawals? You can contact our support team directly at support@octafx.com and share your trading account number along with the withdrawal ID, and we'll be more than happy to investigate and resolve the matter for you promptly.
Your satisfaction is important to us, and we are committed to providing a seamless trading experience. Thank you for bringing this to our attention, and we look forward to resolving your concerns.
Kind regards,
Octa Rep.
The app response is cery quick and easy to use Moroverv you get all the states you want which no other app gives you.
Dear Nirbhay,
Thank you for your kind review! We are delighted to hear that you find our app responsive, easy to use, and comprehensive in providing the necessary statistics. At Octa, we strive to create a user-friendly platform that meets the diverse needs of our clients. We understand the importance of having quick access to accurate and detailed information, and we are pleased that our app has exceeded your expectations in this regard.
Your positive feedback about the app's performance and the availability of extensive statistics is very encouraging. It reaffirms our commitment to continuous improvement and innovation, ensuring that our clients have the best tools at their disposal for successful trading.
If you have any suggestions for further enhancements or if there are any specific features you would like to see, please do not hesitate to share them with us. Your input is invaluable in helping us make our services even better. For any further queries or assistance, our customer support team is always here to help. Feel free to contact us via live chat or by emailing us at support@octafx.com.
We look forward to continuing to support your trading journey.
Kind regards,
Octa Rep.
My fund withdrawal is declined so many times. Octafx keep asking me to choose Visa as a withdrawal method. But as attached screen, visa button is disable in the withdrawal page, very disappointing
My emails is *******@outlook.com
Products used:
FX trading
* Octa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I am satisfied with the deposit and Withdrawal process and time taken for the same.
It's a very good trading app, and it's a good interface
Dear Dilip,
Thank you for your positive feedback. We're delighted to hear that you find our trading app very good and appreciate the user-friendly interface. It's always rewarding to know that our efforts to create a seamless trading experience are appreciated by our users.
We constantly strive to improve and provide the best possible experience for our clients. To help us achieve this goal, we would love to hear any suggestions or ideas you may have on how we can enhance our app further. Your feedback is invaluable to us, and it will help us understand what improvements can be made to earn a full 5-star rating from you.
Please feel free to reach out to us at support@octafx.com with any specific suggestions, concerns, or feedback. We are always here to listen and make the necessary changes to meet your expectations.
We look forward to continuing to serve you and ensure you have the best trading experience possible.
Kind regards,
Octa Rep.
Amazing fast response for my problem thanks for response
Dear Saravanan,
Thank you for such a high rating and for sharing your feedback about our Octa Trading platform. We are delighted to know that you received an amazingly fast response to your problem and are having a good experience using our platform.
We shall strive harder to provide the best user experience to our customers. We would like to inform you that you can join our Invite a Friend program to earn commissions when your friends start their trading activity with Octa.
To keep up with our latest news and promotions, feel free to join our social media platforms. If you have any additional questions, you can contact us via live chat or email at support@octafx.com. We are always available to help.
Kind regards,
Octa Rep.
I reached out to support via email and the response was prompt that's impressive
Dear Isaac,
Many thanks for sharing your feedback and your generous star rating. We're delighted to know you got a prompt response from our team. We hope you keep using Octa, and we'll ensure the best user experience.
Remember that you can participate in the "Invite a Friend" program and earn a commission per standard lot traded by your friends. For more information, please contact us via social media. We'll be happy to help.
Kind regards,
Octa Rep.
Fantastic supporter
It's a wonderful thing getting my issue resolved
Dear Aare,
Thank you for using Octa and sharing your feedback with us. We love to hear that you resolved your issue. Rest assured that we'll keep working on improving our service.
Remember that you can always contact us through social media and enjoy our trading and investing content there. Stay tuned for more updates, and ensure you don't miss our upcoming promos. If you have any other feedback, contact us at support@octafx.com. We'll be happy to hear from you.
Kind regards,
Octa Rep.
I wanted a change of IB, it was quit swift and supportive. After I have provided all that was required of me
Dear Amanyunose,
Thank you for using our trading app and for sharing your feedback. We're delighted you find our team swift and supportive of your inquiry. We hope you keep using Octa, and we'll provide you with the best user experience.
Remember that you can always contact us through social media and enjoy our trading and investing content there. Stay tuned for more updates, and ensure you don't miss our upcoming promos. If you want to add anything else, please get in touch with us at support@octafx.com. We'd love to hear from you.
Kind regards,
Octa Rep.
My account is not received yet 1691 try to send as early as possible I have emergency for medical issues
Dear Ektaben,
We apologize for the inconvenience. Please note that withdrawal usually takes 1–3 hours but sometimes may take up to 3 business days. Your withdrawal request with the number W15134428 has been completed, as per checking. You can check your withdrawal status and history here: https://my.octafx.com/withdraw/
Kind regards,
Octa Rep.
Never had the feeling to change to other broker, the best experienced so far and there's no other broker can compare
Dear Mnj,
Thank you for sharing your positive experience with us. We are thrilled to hear that you have never felt the need to switch to another broker and that your experience with Octa has been unparalleled.
Our team is dedicated to providing the best possible service and ensuring that our clients have a seamless trading experience. It is incredibly rewarding to know that our efforts have made such a positive impact on your trading journey.
Your feedback motivates us to continue striving for excellence and to maintain the high standards that you have come to expect from us. If there are any additional features or services you would like to see, please do not hesitate to share your thoughts with us via live chat or by sending us an email to support@octafx.com. We are always eager to hear from our valued clients and continuously improve our offerings.
Thank you once again for your kind words and your continued trust in Octa. If you have any questions or need further assistance, please feel free to contact us at any time. Our team is always here to support you.
Kind regards,
Octa Rep.
Always quick response and great service. Always willing to help.
Dear Lee-Andrea,
Thank you for such a high rating and for sharing your feedback on our Octa Trading platform. We are delighted to know that you find our Customer Support team service great. It's wonderful to hear that our customers are having a good experience using our platform.
We shall strive harder to provide the best user experience to our customers. We would like to inform you that you can join our Invite a Friend program to earn commissions when your friends start their trading activity with Octa.
To keep up with our latest news and promotions, feel free to join our social media platforms. If you have any additional questions, you can contact us via live chat or email at support@octafx.com. We are always available to help.
Thank you once again for your feedback and for being a valued member of our trading community.
Kind regards,
Octa Rep.
Trusted and regulated broker. Fast deposit & withdrawal, i did recommend octafx broker to my cousin & friends over 20 person, they like it so much. Thank you👍👍👍👍👍
Dear Saminah,
Thank you for your positive feedback and for recommending Octa to your cousin and friends. We're delighted to hear that you and those you referred enjoy our services. If you're new to trading or looking to enhance your skills, we invite you to explore our extensive educational platform. Here, you'll find a wealth of resources to help you master trading, including webinars hosted by our expert traders. Starting with a demo account can be a great way to evaluate your strategies. For the latest news and promotions, follow us on social media. Our live chat support and email (support@octafx.com) are always available if you have any questions or need assistance. We're here to help you every step of the way.
Kind regards,
Octa Rep.
All my transection is so fast and smooth. I like it so much.
Dear Nazeri,
Thank you for taking the time to rate and provide feedback on the Octa Trading platform. We are delighted to hear that you find our deposit and withdrawal processes perfect and that your transactions have been fast and smooth. We appreciate your positive remarks.
At Octa, we continuously strive to enhance our brokerage services by introducing various promotions, offers, and bonus packages. We are committed to providing outstanding services and ensuring our clients access a wide range of benefits and opportunities.
We invite you to follow our social media platforms to stay up-to-date with our latest news and upcoming promotions. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Very easy to use. Very fast deposit and withdrawal. Too many instrument. Fantastic app
Dear Gaurav!
We are truly grateful for the excellent rating you have provided and for taking the time to share your feedback on our Octa Trading platform. It brings us great joy to learn that our customers are having a positive experience using our platform. We are delighted to hear that you have been satisfied with our payment process. Rest assured, we will continue to strive even harder to deliver the best possible user experience for all our valued customers.
To keep up with our latest news and promotions, feel free to join our social media platforms. If you have any further questions or need assistance, you can get in touch with us via live chat or email at support@octafx.com. We are always here to help you.
Kind regards,
Octa Rep.
Deposit issue was sorted and added fast to my wallet
Dear Siphiwe,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted that your deposit issue was sorted quickly and quickly added to your wallet. It's great to hear that our customers are having a good experience using our platform.
We shall strive harder to provide the best user experience to our customers. We would like to inform you that you can join our Invite a Friend program to earn commissions when your friends start their trading activity with Octa.
To keep up with our latest news and promotions, feel free to join our social media platforms. If you have any additional questions, you can contact us via live chat or email at support@octafx.com. We are always available to help.
Kind regards,
Octa Rep.
Staffs are very helpful quick response and detail always end with proper solution
Dear Haryanto,
Thank you for taking the time to rate and provide feedback on the Octa Trading platform. We are delighted to hear that our staff has been very helpful, providing quick responses and detailed solutions that meet your needs.
At Octa, we continuously strive to enhance our brokerage services by introducing various promotions, offers, and bonus packages. We are committed to providing outstanding services and ensuring our clients access a wide range of benefits and opportunities.
We invite you to follow our social media platforms to stay up-to-date with our latest news and upcoming promotions. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Thank you once again for your feedback and for being a valued member of our trading community.
Kind regards,
Octa Rep.
Amazing experience trading with you app and you good brokers
Dear Brian,
Thank you for taking the time to rate and provide your feedback for the Octa Trading platform. We are thrilled to hear that you had an amazing experience trading with our app and appreciate your kind words about us being a good broker.
At Octa, we continuously strive to enhance our brokerage services by introducing various promotions, offers, and bonus packages. We are committed to providing outstanding services and ensuring our clients access a wide range of benefits and opportunities.
We invite you to follow our social media platforms to stay up-to-date with our latest news and upcoming promotions. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Thank you once again for your feedback and for being a valued member of our trading community.
Kind regards,
Octa Rep.
4 years experience I start my trade journey like play
Use other broker before i try octafx Alhamdulillah i find them very reliable
Uncountable appreciate for you guys
Dear Dalhat!
We appreciate you taking the time to share your feedback with us regarding your recent experience with Octa. Your positive review is very important to us, and it motivates us to continually strive for excellence. We are thrilled to learn that you found our service to be extremely helpful and user-friendly. Thank you for choosing Octa and we look forward to serving you again in the future.
We would like to extend an invitation to follow our social media accounts to stay updated on our latest news and upcoming promotions. If you have any further inquiries, please don't hesitate to contact us via live chat or by emailing us at support@octafx.com. We are always ready to assist you.
Kind regards,
Octa Rep.
Its best withdraw but they gave u 1$ = 3 ringgt,just try n u know what i meand
Dear Sir/Madam,
Thank you for sharing your feedback about our withdrawal process. We're glad to hear you find it efficient. We understand your concern regarding the exchange rate.
We'd like to inform you that you can choose to use either our fixed rate of 1 USD = 3 MYR or the current market rate for deposits and withdrawals. We offer both options to accommodate your preferences. For more details, please visit our promotion page here: https://www.octafx.com/promotions/forex-ringgit-fixed-rate/.
If you have any further questions or need assistance, please feel free to contact us via live chat or email at support@octafx.com. We're always here to help you.
Kind regards,
Octa Rep.
Gain trust and grow your business with customer reviews.
Octa is an international broker that has been providing online trading services worldwide since 2011. It offers commission-free access to financial markets and a variety of services already utilised by clients from 180 countries with more than 40 million trading accounts.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational activities on our Youtube channel, including workshops, seminars and live trade sessions in different languages.
Octa is powered by its own trading platform - OctaTrader, MetaTrader 4 and MetaTrader 5 trading platforms renowned for their security and compatibility with both desktop and mobile across all popular operating systems. Traders may also use the Octa Trading App, which is available on Google Play and App Store for free. Trading instruments provided by Octa have some of the lowest spreads in the industry.
As a broker, Octa offers more than 200 trading instruments, including:
- CFDs on stocks
- Currency Pairs
- Gold and silver
- Commodities
- Indices
- Cryptocurrencies.
The company’s customer support team works 24/7 and speaks English, Hindi, Urdu, Indonesian and Malay. Clients may address it via the following channels:
- Live Chat on the Octa website
- Email (support@octafx.com).
Dear Naiyer,
Thank you for sharing your feedback and for your positive comments about our services. We greatly appreciate your input as it helps us to continually improve and better serve our clients.
We understand the importance of having a swift and efficient deposit process. Your suggestion regarding shortening the timeline for deposits is valuable to us. Please be assured that your feedback has been forwarded to the relevant department for review. Our team is constantly working on enhancing our processes and we will consider your suggestion to make improvements where possible.
If you have any further suggestions or require assistance, please do not hesitate to reach out to us. You can contact us via live chat or by emailing us at support@octafx.com. We are always here to help and ensure that you have the best possible experience with our services.
We look forward to continuing to serve you.
Kind regards,
Octa Rep.