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Octa has a rating of 4.6 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention trading platform, fast deposit, and best broker. Octa ranks 2nd among Currency Trading sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 hours
User friendly interface = it's easy to navigate and understand even for a beginner like me and I love the fast execution...Good customer support and low fees. They also have variety of asset to trade. Most importantly 50% bonus is assured when you make deposit. I would like the interface to have zoom icon [- +]
If you made profit, your account will block. If you lose you are good for octafx. My 20000 usd is blocked, no reason. Actually octafx is 101% fraud. If any body ask me something my no is *******633. I have 10+ years exp in forex.
Good job and very likely your services.
Regards
Thanks
Really nice to use this app and it was very grateful experience
Dear Rajesh!
We would like to thank you for your wonderful review and the wonderful star rating that you have given us. That our traders have selected Octa as their go-to investing platform over others makes us very happy. We are honoured that you have chosen us to be your reliable partner.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Very fast customer service love them.my query was answered swiftly
Dear Larry!
Thank you for taking the time to share your thoughts with us. We are pleased to hear that you have had a positive experience with our customer service team and consider us to be the best among other brokers. Providing excellent customer service is a top priority for us, and we are glad to see that our efforts have made a difference for you. If you have any ideas or recommendations on how we can improve our trading app and earn a 5-star rating
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.
Fast in depo and withdraw...easy to use the apps...easy to understand the instruction in the apps...fast in responding the email.
Dear Evi,
Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you find our service very good. We understand your concern regarding the application loading times during significant news events. Ensuring a smooth and efficient user experience is our priority, and we apologize for any inconvenience this may have caused.
However there has been no issue reported, thus, we recommend you clear the cache of the application or try to delete and reinstall it. If you still face the issue, please contact us via live chat or email us at support@octafx.com with short videos so we can investigate the matter and find you the best solution. Your input is crucial in helping us enhance our services, and we appreciate your patience as we make these improvements. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you for choosing Octa.
Kind regards,
Octa Rep.
Good response for questions. Immediately reply for mails
Dear Babu!
We would like to extend our heartfelt appreciation for taking the time to provide us with your valuable feedback about your recent experience with Octa. Your positive review is highly valued, and it encourages us to continually strive for excellence. We are thrilled to know that you found our service to be extremely helpful and user-friendly. Our top priority is to provide our customers with a seamless and efficient trading experience, and we are delighted to have met your expectations.
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.
Wow! Nice & honest pro services!
Wow! Nice & honest pro services!
Wow! Nice & honest pro services!
Wow! Nice & honest pro services!
Dear Ravindra!
Thank you for your feedback. We are extremely happy to hear that our platform has been helpful to you. At Octa, our top priority is to ensure that every client is satisfied with our services, and we are delighted that we have met your expectations. Your positive review confirms that we are on the right track, and we are motivated to continue improving our services to achieve excellence. We appreciate your kind words and look forward to serving you again.
We would like to invite you to stay up-to-date with our latest news and upcoming promotions by following our social media platforms. If you have any further inquiries, please do not hesitate to reach out to us through our live chat or by sending an email to support@octafx.com. We are available to assist you at any time.
Kind regards,
Octa Rep.
Deposit and withdrawal using octafx is like 1,2 and 3.depositing is quick,though the withdrawal sometimes may take a while,this side need improvement.
* Octa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear MOHAMMED,
We want to extend our gratitude for your amazing review. Your understanding is greatly appreciated as we strive to improve our communication efficiency. It brings us immense joy to hear that our prompt payment methods have met your expectations. Your satisfaction is our priority, and we are thrilled to learn that you are enjoying our services. Your kind words will be conveyed to our team members and relevant departments to inspire and uplift them, as they have brightened my day. Your feedback will be forwarded to the relevant department.
We would like to inquire about your favourite feature on Octa. What feature are you most fond of?
We recommend following our social media channels to ensure you stay informed about our latest news and promotions. Feel free to contact us via live chat or email at support@octafx.com for any further assistance or inquiries. Our dedicated support team is available 24/7 and eagerly awaiting your response.
Kind regards,
Octa Rep.
When I raise any query they are responding very much faster and giving solutions
No delay on any query
Dear Mohd!
We are very grateful for the wonderful feedback you have given us and for your kind star rating. We are overjoyed to learn that our traders think Octa is the best investing platform out there. We appreciate you selecting us as your trustworthy partner. We are motivated to keep working to improve our clients' experiences on our platforms by such positive remarks about our Customer Service team.
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.
OctaFX disappointed with its unreliable platform and poor customer service. Trades often faced execution delays, causing frustration and financial losses. Customer support was unresponsive and lacked resolution skills. Overall, a frustrating experience that lacks the reliability and support crucial for successful trading.
For me its rhe best and begginer friendly broker.
One thing that gave me a hard time is the withdrawal processing😢
Dear Lezidih,
We greatly appreciate your positive review; knowing that you find our platform easy to use brings us immense joy. Your satisfaction is our priority, and your feedback motivates us to continually improve our services. We value your insights and would be grateful for any suggestions you may have to enhance your experience further and earn an even higher rating from you.
We understand and regret any difficulty you may have experienced with your withdrawal. Our finance department typically processes payments promptly, and we are keen to investigate this matter further. To assist us in resolving this issue, could you kindly provide us with details such as your trading account number and the withdrawal ID?
On a lighter note, we're curious to learn about your favorite feature on Octa. Additionally, to ensure you stay updated on our latest news and offers, we kindly invite you to follow our social media channels. Remember, our live chat and email support teams are available 24/7 should you require further assistance or have any questions. We eagerly await your response.
Kind regards,
Octa Rep.
From me it's always a 5 star plus for my number one broker and the best ever
Dear Richard,
Thank you sincerely for your glowing review and unwavering support. We are thrilled to be your number one broker and are delighted to hear that you consider us the best ever. Your satisfaction and trust mean the world to us, and we are truly honored by your kind words.
At Octa, we are committed to providing exceptional service and ensuring that our clients have the best possible trading experience. Your feedback motivates us to continue striving for excellence in everything we do.
If there's anything specific you love about our services or if you have any suggestions for further improvement, please feel free to share them with us via live chat or email us at support@hotmail.com. We always welcome feedback from valued clients like yourself. We look forward to serving you for many more successful trades to come.
Kind regards,
Octa Rep.
One of best Trading platform with the smooth app and best Trading environment...and best customer support 🙂
Dear Kanagarathinam,
We extend our sincere gratitude for taking the time to share your experience with our trading platform. Your feedback is immensely appreciated and serves as a testament to our ongoing commitment to excellence.
It is truly heartening to hear that you consider our platform to be one of the best, characterised by its smooth app functionality and optimal trading environment. Providing a seamless and efficient experience for our users is paramount to us, and we are delighted that you have found our platform to meet your expectations.
Additionally, we are thrilled that you have highlighted our customer support team. Ensuring exceptional customer service is a cornerstone of our values, and we are pleased that our team has been able to provide you with the assistance you deserve.
Your positive endorsement encourages us to continue striving for excellence in all facets of our service. Should you have any further feedback or suggestions for improvement, please do not hesitate to reach out to us via live chat or by emailing us at support@octafx.com. Your insights are invaluable as we endeavor to enhance our platform continually.
Kind regards,
Octa Rep.
Very quicky adding in to acount and withdrawn legally verification process done through all quickly. Trusted valuable 👆💞
Dear SUBRAMANYA,
Thank you for taking the time to share your positive experience with our trading platform. We greatly appreciate your feedback and are thrilled to hear that you found our services to be efficient, reliable, and trustworthy.
At Octa, we understand the importance of providing a seamless and secure trading experience for our users, and we are delighted that our efforts have met your expectations. Your satisfaction with the speed of account funding and withdrawals underscores our commitment to ensuring timely access to your funds and facilitating smooth transactions.
We also recognise the significance of a robust verification process to enhance security and compliance with legal requirements. We are pleased that you found our verification process to be thorough yet expeditious, as we aim to strike a balance between stringent security measures and minimising inconvenience for our users.
Your trust in our platform is invaluable to us, and we are committed to maintaining the highest standards of integrity and reliability. We continuously strive to uphold transparency, security, and compliance across all aspects of our operations to ensure that our users can trade with confidence. Your feedback serves as a testament to our ongoing dedication to providing exceptional service, and we are grateful for your endorsement of our platform as a trusted and valuable resource for your trading needs.
If you have any further feedback or suggestions for improvement, please do not hesitate to reach out to us via live chat or by emailing us at support@octafx.com. We value your input and are always eager to incorporate customer insights into our ongoing efforts to enhance the trading experience.
Kind regards,
Octa Rep.
My experience with octa I know how to deposit money and how to withdraw the profit
I know how to unblock my octa account
Dear Milisa!
We are very grateful for the wonderful feedback you have given us and for your kind star rating. We are overjoyed to learn that our traders think Octa is the best investing platform out there. We appreciate you selecting us as your trustworthy partner. We are motivated to keep working to improve our clients' experiences on our platforms by such positive remarks about our Customer Service team.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Fast withdrawal and very good and responsive customer care.
Dear Muhammad,
Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our fast withdrawal process and responsive customer care.
At Octa, ensuring a seamless and efficient withdrawal experience is one of our top priorities and we are thrilled to hear that you found our withdrawal process to be swift. Additionally, providing exceptional customer care is integral to our commitment to client satisfaction, and we are pleased to learn that you experienced our team's responsiveness firsthand.
Your satisfaction is incredibly important to us, and we are grateful for the opportunity to serve you. Should you have any further feedback or require assistance in the future, please do not hesitate to reach out to us via live chat or by emailing us at support@octafx.com. We are here to support you every step of the way.
Kind regards,
Octa Rep.
Excellent experience,trading is very easy withdrawal policy is good
Dear Vineet,
Thank you for taking the time to share your feedback with us. We truly appreciate your positive review and are thrilled to hear that you had an excellent experience trading with us.
We understand the importance of providing a seamless and user-friendly trading experience, and we are delighted to hear that you found our platform easy to use. Additionally, we are pleased that you are satisfied with our withdrawal policy, as ensuring quick and efficient withdrawals is a priority for us.
Your satisfaction is paramount, and we are grateful for the opportunity to serve you. Should you have any further feedback or require assistance, please do not hesitate to reach out to us via live chat or by emailing us at support@octafx.com. Our dedicated support team is here to assist you every step of the way. We look forward to continuing to exceed your expectations in the future.
Kind regards,
Octa Rep.
I have changed the country and already sent the documents which been uploaded by support.
I tried several time to withdraw based on the offer option in Dashboard but they keep rejecting the transaction and asking me to use Netller which i don't even have in my dashboard.
I tried to withdraw through crypto Tether keep rejecting.
I addressed the issue through live chat,email and even call but no thing happened.
Frustrated and disappointed with the service offer,other brokers taking few hours to resolve the issue and octa taking weeks and not even resolving.Keeps saying use the Nettler they don't even deeply check before they advice.
* Octa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Abdelghani,
We sincerely apologize for the inconvenience you've experienced with your withdrawal request. Our team is committed to providing efficient and reliable service, and we regret that you've encountered difficulties in this process. We would like to inform you that your latest withdrawal request has been successfully processed via the Tether cryptocurrency payment system.
We appreciate your patience and understanding as we strive to improve our services and ensure a smoother experience for all our clients. Rest assured, we'll investigate all matters thoroughly to address any underlying issues and provide a prompt resolution. If you have any further concerns or questions, please don't hesitate to reach out to us via live chat or DM on Octa's official social media platform. We're here to assist you every step of the way. Thank you for your understanding.
Kind regards,
Octa Rep.
I Really enjoy the application, their services are awesome and they have an amazing customer support.
Dear Abdullahi,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you're enjoying our trading application and that you've had a positive experience with our services and customer support. At Octa, we strive to provide our users with the best possible trading experience, and it's incredibly rewarding to know that we've been able to meet your expectations. We're committed to offering a user-friendly platform that meets the needs of our clients, and it's fantastic to hear that you find our application enjoyable to use.
Additionally, we place a high value on providing exceptional customer support to assist our users whenever they need assistance. Our support team works tirelessly to address any inquiries or concerns promptly and effectively, and we're delighted to hear that you've found their assistance to be helpful.
Your satisfaction is our top priority, and we truly appreciate your positive feedback. If you ever have any further comments, questions, or suggestions, please don't hesitate to reach out to us. We're here to help and are committed to ensuring that you continue to have a great experience with our trading platform.
Kind regards,
Octa Rep.
We are very happy to trade with you.Trade can be understood very easily. The combination of Octa is also very good
Dear Wasim,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to know that our customers are having a good experience using our platform. We shall strive harder to provide the best user experience to our customers. We would like to inform you that you can join our Invite a Friend program where you can earn commissions when your friends start their trading activity with Octa.
To keep up with our most recent news and promotions, feel free to join our social media platform. You can get in touch with us via live chat or email at support@octafx.com if you have any additional questions. We are always available to help you.
Kind regards,
Octa Rep.
Es muy importante que te sientas bien y
Total de esto me da una buena impresión de que las ganas de estudiar y las cosas que no son tan difíciles se puede
Dear Santiago Eduardo,
Thank you for sharing your thoughtful feedback with us. We are delighted to hear that you have had a positive overall impression of our services and that you feel encouraged to learn and explore trading with us. At Octa, we believe that a supportive and user-friendly environment is crucial for our clients' success and satisfaction. It is wonderful to know that our platform has contributed to making your trading journey enjoyable and manageable.
We are committed to providing a seamless and educational experience for all our traders. Your feedback is invaluable and motivates us to continue enhancing our services to better meet your needs. If you have any suggestions or specific areas where you feel we can improve, please do not hesitate to share them with us. We are always eager to listen to our clients and implement improvements based on your insights.
For any assistance or further inquiries, our customer support team is always available to help. You can reach us via live chat or by emailing us at support@octafx.com. We look forward to continuing to support your trading endeavors and ensuring a positive experience for you.
Kind regards,
Octa Rep.
Solved my issue sir experience is good but some times feel
Dear Iftikhar,
We are sorry for the inconvenience. According to checking, you deposited it into our closed bank account. Please use payment details from your personal area and do not save the details as we change them regularly. Rest assured, our team is currently working on resolving the issue. Once it's eliminated, your pending request will be processed, and the funds will be reflected in your account. Please feel free to reach out to us in Live Chat for updates.
Kind regards,
Octa Rep.
Ok. Speard need low, bonis high, prize variable, so amzing if can give this.
So far, octa is the best operation
Products used:
Forex
Dear Khairul!
We would like to express our sincere appreciation for your positive feedback and high rating of our Octa Trading platform. Your recognition of our efforts in offering exceptional low spreads and bonus options fills us with great satisfaction. It is truly gratifying to know that our platform has met your expectations and that you hold it in high esteem.
At Octa Trading, we are committed to providing our users with the best possible trading experience. We constantly strive to improve our services and innovate our platform. Your feedback is important to us, as it helps us identify areas for improvement and refine our services further.
Thank you once again for your support and appreciation. We look forward to continuing this journey together, providing you with nothing short of excellence at every step.
No words for me to describe as this broker and team are the best
Dear Muhammad!
We are extremely grateful to you for taking the time to provide us with your valuable feedback. We are thrilled to hear that our platform has been useful to you and that we have met your expectations. At Octa, our top priority is customer satisfaction, and we go above and beyond to provide every client with the best possible service. Your positive review has given us the confidence to keep delivering exceptional service and to continually improve our offerings. We are grateful for your kind words and look forward to serving you even better in the future.
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.
Trading ka accha platform hai aapka.aap ki service bhi bahut acchi hai.aal good 👍
Dear Sanjay!
Aapke sakaratmak pratikriya ke liye bahut shukriya. Humari koshish rehti hai ki hum apne grahakon ko behtareen trading platform aur seva pradan kar saken. Agar aapko kabhi bhi kisi madad ki zaroorat ho ya koi sujhaav dena chahen, to kripya humein zaroor bataiye.
Aap humare social media platforms se judkar humari latest news aur promotions ke baare mein updated rahen. Agar aapke koi aur sawaal hain, to live chat ya email support@octafx.com ke zariye humse sampark karein. Hum aapki madad ke liye hamesha yahan hain.
Kind regard,
Octa Rep.
Gain trust and grow your business with customer reviews.
Octa is an international broker that has been providing online trading services worldwide since 2011. It offers commission-free access to financial markets and a variety of services already utilised by clients from 180 countries with more than 40 million trading accounts.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational activities on our Youtube channel, including workshops, seminars and live trade sessions in different languages.
Octa is powered by its own trading platform - OctaTrader, MetaTrader 4 and MetaTrader 5 trading platforms renowned for their security and compatibility with both desktop and mobile across all popular operating systems. Traders may also use the Octa Trading App, which is available on Google Play and App Store for free. Trading instruments provided by Octa have some of the lowest spreads in the industry.
As a broker, Octa offers more than 200 trading instruments, including:
- CFDs on stocks
- Currency Pairs
- Gold and silver
- Commodities
- Indices
- Cryptocurrencies.
The company’s customer support team works 24/7 and speaks English, Hindi, Urdu, Indonesian and Malay. Clients may address it via the following channels:
- Live Chat on the Octa website
- Email (support@octafx.com).
Dear Wsn Mohd Din!
We're thrilled that you find our platform useful, and we truly appreciate you taking the time to leave us feedback. I sincerely appreciate your kind remarks. Since achieving your satisfaction is our top priority, we are thrilled to have lived up to your expectations. At Octa, each and every customer gets the greatest care available.
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.