• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user erics1455
1 review
0 helpful votes
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September 26th, 2020

Went to purchase an item and I thought he price was great. Some things are just to good to be true. My offer was accepted. And the seller was supposed to ship the item. It's been 5 days and the item was never shipped. I emailed customer service multiple times with poor service response. The site said I would be reimbursed if the item isn't shipped in 3 days. Well! The customer service agent told me they give them another 3 day grace period. (BS). So my money is stuck in limbo. The bank told me the seller tried to pull the money from his bank without shipping the item first. But the money was posted as pending. Like I said. Scammers, Scumbags and thieves sell here. Buyer beware. Very shady site. And customer service is slow to respond and they suck..

Thumbnail of user jimc1570
1 review
2 helpful votes
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August 6th, 2022

I attempted to download, sign up, and place an ad. Every time I attempted to do this my ad was removed. I attempted this several times. After the last one failed, I decided to emIl support for help. They were no help at all. They informed me that my postings were deleted because I was violating the rules by posting the same item multiple times. They then went on to threaten banning me because of my violation! Don't worry, I will never use this platform again. I sold my item on 5miles today! No thanks to Offerup.

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Value
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Thumbnail of user angell100
1 review
4 helpful votes
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December 25th, 2017

Got scammed. Bought a computer, but they pretty much just sold the case without real parts inside. Agreeably, I am a fool who should have checked, but come on, it happens. What I am mostly dismayed with: OfferUp's reaction to the situation was just downright awful. Refuses to take the slightest responsibility or action to ban this user. Very, very disappointing. If you choose to use this app, use it with much precaution.

Thumbnail of user dans875
1 review
2 helpful votes
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July 16th, 2019

I sold my old iPhone on this site week before. I still waiting for my money and reply from customer service. Until I sent the product they contacted me through chat and asked me to send it. They sent prepaid shipping address too. Buyers received my product, since then they don't respond to my messages. I have no way contacting them. I think the company took my money. I still trying to get bottom of this. I hope to complain to bbb and federal investigators about this scam. Please connect with me if this happened to you. Don't give up.

Thumbnail of user darior16
1 review
2 helpful votes
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February 1st, 2020

My account got deactivated and I never got payed for the items I shipped out and sold. It was around 300$. They didn't even email me the reason of why. But let me tell you that I did not do anything wrong lol. They're a bunch of thieves.

Thumbnail of user jackc137
1 review
6 helpful votes
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February 28th, 2017

Been on this site one time tried to go back and it tells my the staff has been informed of the issue and to describe what I did in the feedback form. I haven't even purchased or responded to an ad only viewed them this site is bull$#*!

Thumbnail of user robertm8473
1 review
1 helpful vote
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August 9th, 2023

Be very careful when you use this app. I was billed 2 months for a Promote Plus subscription that I never asked for. 19.99 per month. They told me how to cancel it after they said they wouldn't reimburse me. They also don't have a customer service number so you can actually speak to a live person.

Thumbnail of user dans442
1 review
2 helpful votes
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July 12th, 2018

Build your ratings just to lose your account over lying butthurt customers who are mad because you didn't drop your price in half.
Half the time your items will not be seen on the system on account of bugs in their system that they don't seem to be able to fix.
I went for a full 2 weeks without people seeing my posts.
You will sell 1 item out of every 30 customers that contact you if your lucky.

Thumbnail of user patricko196
1 review
1 helpful vote
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September 9th, 2020

Absolutely useless. Worthless. Dishonest. They sent Letgo users a pic of a new app with both Offer Up and Letgo names on the new app. Problem is, once you downloaded it, the OfferUp name and color was the only app. Any sign of Letgo disappeared. It was a con, a LIE to get Letgo users to download the OfferUp app. ALL signs of Letgo disappeared forever. Despicable and vile tactics. Very sleazy. Its nothing but the same, useless, garbage app it always was. They DIDNT merge with Letgo... they bought them out. Nothing transfered over, no reviews, no Letgo adds transfered over. Con artists. Liars. Rotten. A great app is gone and the lousy sleazy one stays. After 2 or 3 ads, the rest of the ads are 6 months, 8 months, a year old. 80% of their ads are expired LONG ago. They dont care about people selling things, they want you to order things from companies. God knows if any of them are legit. Its back to Craigslist and Marketplace for me. Goodbye Letgo, it was nice while it lasted.

Thumbnail of user chrisc246
7 reviews
69 helpful votes
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March 4th, 2022

While it is possible to sell and buy most items safely using this app, it can be dangerous to search for a vehicle using the app. The site is flooded with advertisements like the uploads attached to this review. Multiple people selling the same vehicle using different names while advertising extremely low prices for extremely good-looking vehicles, can lead to you being scammed. I have not fallen for this, and I hope everyone who uses this Application, proceeds with caution. I attempted to contact the company with my concerns and received a standardized automatic email response which implies that Offer Up does not really care or make an effort to stop this.

Tip for consumers:
Do not be fooled by the amazing pictures of vehicles being sold for $800 or $1200 (the common bait used to get people to get caught up in the scam)

Products used:
N/A

Thumbnail of user dalep39
2 reviews
6 helpful votes
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September 14th, 2017

This app absolutely SUCKS! Today for the third time a buyer has agreed to an buy an item from me, negotiated a price and set up a meeting place and time only to back out at the last minute with yet another lame excuse. These wishy washy buyers suffer no repercussions whatsoever for doing this and all three times I had other offers that I turned down because I thought the item was already sold. Something has to change or I will never use this app again.

Thumbnail of user judyl150
1 review
9 helpful votes
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August 11th, 2018

I guess it is really not OfferUps' fault. I don't get the thrill of making an offer to a seller that you really don't want the item in the first place. I finally decided that my time is more valuable to me than to wait around for someone who isn't going to show up.
I decided I'd rather give the stuff to charity rather to some jerk (s) wasting my time.
Don't you idiots have something better to do? Are you really that board? Some people really need this income and to make false bids with no intention to buy is just plain wrong.

Thumbnail of user melaniet117
1 review
0 helpful votes
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April 16th, 2020

Got scammed on OfferUp and had to contact customer service. All I got was worthless canned emails in response. If you're going to use this site be sure to use a credit card with strong fraud protection because you'll likely need to use it.

Thumbnail of user lolag28
1 review
11 helpful votes
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April 21st, 2020

I have come into contact with several scammers while seeking to purchase a vehicle. I have reported each and every one. Somehow, they continue to post bogus vehicles for sale, while asking for money for vehicles up front. I wonder why OfferUp continues to allow these people to post with their personal email addresses, although they warn consumers to only deal with posters in the app. Why not flag all posters who try to use personal email? I have no confident in OfferUp. They allow the scams to continue.

Thumbnail of user nateb149
1 review
2 helpful votes
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January 24th, 2023

After 5 days of no shipping I reached out to find that the seller listed an item they didn't actually have. OfferUp refused to return my money despite the seller cancelling the transaction. I'm also unable to leave a review for the seller despite them listing unavailable items and tying up my money.

I issued a credit card chargeback. Don't ever pay for anything online through OfferUp.

Service
Value
Shipping
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Quality
Thumbnail of user calino1
1 review
7 helpful votes
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August 31st, 2017

As a buyer, I'm always on time, follow through, and only ask for a deal on multiple items. As a seller, same complaints as others, people offer, don't show, don't respond, don't bother to check where I live. And the businesses take up all the space. I don't have time to deal with these flakes. EBay just seemed like such a hassle, but this site needs to ban these flakes as reported. They seem to ban others for no reason! I think people just have nothing better to do than mess with others. I have only met one good buyer! Disgusted.

Thumbnail of user jonr430
1 review
0 helpful votes
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May 9th, 2021

This app has become the most useless app on my phone it never was like that when I'm looking for items near me the first things that pop of are on the west coast or someplace that has to ship stupid! And no my it's not because of my settings and way to many sponsors these company's OfferUp and let go have obviously sold out like I said most stupid $#*!ing app I had

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Value
Shipping
Returns
Quality
Thumbnail of user colinc214
1 review
1 helpful vote
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January 26th, 2021

They canceled an order as it was being shipped out to buyer and now the buyer has had the product more than 48 hours and i have yet to receive and kind of notice of payment because the order was canceled out by them... I cant get back in contact after sending multiple emails to there only for of contact with them you would think a company as big as them would have better customer service and at least a number to contact them on... I will never sell another Item through them ever again

Thumbnail of user missyd26
1 review
0 helpful votes
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November 21st, 2020

Horrible customer service! They have shut my page down 21 times by mistake saying it was a "technical issue" or mistake then reinstate it days later... after getting many automatic messages! Report them to bbb. They will be forced to fix thier issues or be forced out,!

Thumbnail of user letgoi
1 review
0 helpful votes
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November 30th, 2023

The vast majority, and I mean 90% or more of both buyers and sellers on this app are fraudulent or not real(istic). I have bought a dozen items or so on this app and have never sold 1 item on this app. SUCH A WASTE OF TIME...both dealing with insincere inquiries and no responses from my legitimate inquiries to purchase an item. I will be deleting this app. Too many ads now and the app is slow. I had a half dozen pleasant experiences purchasing, but the other half were not pleasant b/c the item/ad was not entirely accurate, nor representative of the condition an item was in the ad/listing. Terrible app. Waste of time both ways for buying and selling. The app auto shifts you back to home screen for more items to see and of course ads when you are reviewing your items or your inbox. APP IS WORTH 1 STAR ONLY There are ADS now in-between your inbox messages...Guess they get ad revenue from inadvertent clicks. ZERO!

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Thumbnail of user anonym59
1 review
0 helpful votes
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March 7th, 2021

I got scammed on Offerup by a man selling a washer and dryer. I asked in the message if the machines were working properly with no problems and I was told yes. When it didn't work the man said that he would replace it or give me my money back. He did not and ignored me from there. I filed a complaint with Offerup and they sent me a few generic emails that were no help. I can't sue because Offerup won't take action or give me his information so I can. They keep saying they will do something on their end that I won't see. I can't even write a review on the man because he didn't mark the items as sold. I also asked Offerup how I can rate him to warn other people and no response. Basically Offerup protects the scammers! Rating is a 0.

Tip for consumers:
Don't buy anything that you can't see work because Offerup will not protect you even when the messages say that everything works. The message they sent me was I should have tried it out! It was a washer/ dryer at a storage.

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Thumbnail of user deel56
2 reviews
3 helpful votes
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July 20th, 2017

I'm writing this review because I purchased a phone and later on to found out it was a clone of course I'm very disappointed how other people try to take advantage of innocent people. I reported the person and wrote a complaint and all I got was they're not responsible for mispresentation of any item ls? But I'm out of money? If you're to purchase anything I suggest you double or triple check.

Thumbnail of user rogerp267
1 review
7 helpful votes
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November 7th, 2020

I used to do a lot of business on Letgo, buying and selling products and services. OfferUp bought them, and now I see a lot of stuff from 1,000 miles away, and it's posted two years ago. The worst thing is, I can't post myself as a person who does mechanic work, and tons of other people would post gutter cleaning or babysitting services. Nobody can do that now. I wouldn't recommend OfferUp.

Thumbnail of user thuh27
3 reviews
1 helpful vote
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September 3rd, 2023

They removed my account without any reason so I contacted customer service to ask about the problem. After a few days, I just got the email said I violated the policies with no explanation/information. After that, they ignored my email asking about which violation was. Sucks customer service, yes because they have a lot of users so they didn't care about the customers anymore.

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Value
Shipping
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Thumbnail of user trudyw25
1 review
1 helpful vote
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December 13th, 2019

Get ready to stand in line at the post office because if your purchase arrives broken you have to ship it back. That's their policy. You received a broken item and then further punished by having to repackage the item. Pictures are not good enough. Delete the app and RUN!

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