OfferUp

BBB has names listed of all the bosses... spam them like they deserve with your complaints!

https://www.bbb.org/us/wa/bellevue/profile/ecommerce/offerup-*******4625

This site would not exist without buyers. I am a buyer, here, on Ebay, Amazon. I have over 3500 positive reviews on Ebay as a buyer, but this site is the worse ever. You take your chances whenever you order out of your area and pay online. If the item arrives broken, damaged or doesn't arrive at all, don't count on getting your money back. This venue favors scammers and it is rife with these types of "sellers". The item I ordered arrived broken. It's been one week and over a dozen e-mails trying to get a refund. Even though the company knew there was a problem with the shipping, they still released my money to the seller and I'm having to go through hoops and hurdles trying to get a refund. My best advice-stay far away from this site.

I've had multiple items listed on OfferUp for several months now and not one of them has sold. As mentioned by several of the other reviewers, this is a site for low-ballers and (possibly?) bots. Every single offer I have received has been insultingly low (e.g. I have a brand new item that retails for $100, listed at a very reasonable $50, and not one offer has been above $30). And the few offers that I have accepted (simply because I wanted to get the item out of my house and no longer cared about price) have never actually followed through. One woman went so far as to get arsey with me when I wouldn't drive to the other side of the city to drop the item off (when it is CLEARLY stated in each of my listings that items are pick up only, from my neighborhood).

And as mentioned by other reviewers, people using this site seem unable to communicate in complete sentences. Almost every message or offer I have received has been either a single word or nearly unintelligible. Don't worry, I've been screen-shotting my experiences and will soon be starting a blog full of these gems!

I have been using the app since 2014 and already accumulated over 100 listings with a perfect 5 star rating ang also made a few purchases locally. Recenttly, i made a payment+shipping(via OfferUp payment system) to a seller in TX for a Samsung Galaxy s9 plus for $650. Days came by, thena week and a half. No phone came. So i messaged the seller but he claims he never received any payment from OfferUp even after i sent him the screenshot of my payment confirmation to his phone and email. Tried to contact OfferUp but to no avail(no contact numbers) except for the Report Flag on the upper right corner of the chat page. So i ended up messaging them in their Facebook page. Just yesterday, found out that all my buying and selling messages were gone, over 100 listings are gone and even homepage not opening. I keep messaging my seller but he kept telling me the same. That he never received any payment from OfferUp. Now i dont what to do and who to turn to retrieve my money.
Started to get convinced like most users have been claiming that OfferUp work and conspiring with scammers. Or OfferUp is scammer itself. Just waited for the perfect time to populate memebers then screw them all at the same time.

Wife was trying to join Offerup and didn't realize she clicked on the DECEPTIVE ad titled "START" which brought her to a different website. She was immediately asked to enter Credit card no. (to verify her identity) to continue. It said her card was declined and so she thought she would try her other card. Luckily I walked in the room and found out what was happening but was to late. All of a sudden she received fraud alerts for both cards on her phone and after talking to both card companies found that Offerup is allowing SCAMMERS to put Ad's on their website to try and steal almost a $100 Dollars from her Credit Card without her even approving the transaction to be finalized.
I had her close completely out to her home screen after she entered her second CC # and her cc still had a transaction show up. She didn't even click on anything else. Luckily all transactions were declined by cc company's.
It is my opinion that Offerup has now aligned itself with fraudulent scamming websites and puts their deceptive links to those sites on their own site. OFFERUP, Shame on you!

No way to reach them by phone.ive emailed twice. Bought something and person never shipped and now I'm out $85

This app sucks to many adds and scammers plus they don't delete old Post there are lot of Post on here that are over 5 years old lol delete old Post and please stop the adds thanks

Becarful who you buy from i send money $150 and after weeks till now havent receive any of it i dont care about the money I care about people Trynna $#*! people over with

I was scammed out of 3400 yes i said 3400 for a vehicle that was on offer up send the funds in ebay cards, thinking that they were truthful and it was a scam. I filed a police report my local department is still investigating this matter, this happen in February donot try and purchase a car on offer up, IT IS A SCAM I WANT EVERY ONE TO KNOW ABOUT OFFERUP CAR SCAM.

LOOK ELSEWHERE FOR A SELLING PLATFORM! Terrible. Out of nowhere all of my listings look like they are posted but are not. They don't show up in search and are getting 0 views (high demand items). I am a 5 star Tru You seller and have been using this to supplement my income for months and with no notice or reason I am shadow banned? Ridiculous. Update: customer service says I was banned for saying that I accept cash/zelle/cashapp/venmo in my listings. Nowhere does it say that is prohibited. How else are we supposed to get paid for local sales? I prefer cash but many customers ask to pay digitally (hello, we are in 2021 afterall). Type "cash or zelle" in offerup search and you will find hundreds of highly rated sellers saying the same in their listings. And the shadowban was without warning, no notice... just let me keep posting listings that go nowhere. I have asked their support as to why I cannot say what payments I accept and they will not respond to me. Unprofessional. Avoid at all costs!

I was selling my iphone 12 pro max and I did everything over OfferUp and finally met up with the person he scammed me out of 700 dollars mind you I'm selling the item because I needed the money so not only did he take my merchandise he gave counterfeit money I reached out to offer up and they are no help can someone help me out to who I can report to I made a police report and I reached out to my carrier but Im just assed out of my money and my merchandise!

This is what you get on a FREE site. Glad I never paid them a dime!
I was a good new SELLER on offerup. Good positive reviews from the few items I sold. One of the items I sell are LICENSE PLATES. For a while things were OK, until I had my last post deleted by offerup saying it violated some of their policies. The next day, all my posts were deleted and I was unable to post any new ads, nor log back in saying some kind 'error'.
However I was able to search the site for LICENSE PLATES where I found many for sale. Try it yourself. You will see.
So one of the things that offends me is DISCRIMINATION. I cannot sell them but others can.
Perhaps it is just as well as I spent more time posting items trying to appeal to the few buyers than they were worth.
Should have thrown them in the trash and my life would have been easier, not having to deal with the ignorant responses that ask if you still have it, then never hear from again.
So offerup, you can keep your lame site. I don't need you so now I am going to have my fun since I am retired with lots of time on my hands, I can enjoy my newfound hobby- badmouthing offerup any chance I get on the internet. If I lose you just ONE customer, it will make my day.

Absolutely awful company. There is ZERO buyer protection. Its a very scammy company. I will never use it again. I purchased a product with BUYER PROTECTION and it came broken and unusable. The Senior payment specialist sends me an email saying I have 3 days to respond with pictures of the product. On the 3rd day, I sent the pictures and they said the case was closed because I took to long to respond with pictures even though it was the 3rd day from receiving the email. KATIE IS AWEFUL IN CUSTOMER SERVICE. I deleted the app and will never use again and not recommend it to ANYONE!

Cant use my computet to sale or buy. Why Offer up think people use phone only? We never nad problem with Let go befor. Was easy do anyting with computer without phone!
Cant use naw

OfferUp discriminates against Seniors and Disabled Persons!

I was using OfferUp for about a year after becoming disabled due to a botched spinal surgery back in 2020.
I was mostly buying things like mobility scooters and other things like that. I had a 5 star rating from everyone.
I started to notice that my messages were not getting through to anyone, nor was anyone else's messages getting through to me.
I sent a message to OfferUp, letting them know that there was a problem, and asking for their help.
I immediately got a response saying that my account had been blocked and banned for violating their terms.

I have sent at least a dozen messages to them asking what I did that caused me to be banned. I do know that one of the times that I signed in, I used my Google account (which is the same email address), and the problem seemed to start shortly after that.

I wrote to them again asking them if that was the problem and again only got the same canned response. Banned!
I am not a young man, I am in my late 60's and I am still trying to figure out how all of this stuff works.
I do not knowingly violate any terms, but without actually knowing what they term was, makes me totally unable to fix it.

Despite being "banned ", I still receive at least a dozen emails a week from them telling me how much they miss me and why haven't I been on the site.

I believe that OfferUp is run by a few totally inept kids who only got off of their phones long enough to press "Send" each time I have tried to contact them for help in getting back on their platform.

I know that I was nothing but a stellar customer of their service and was in no way a threat to anyone.

I truly believe that they do their best to eliminate anyone who is older so that they can keep their social media influencers happy.

I have often said that "Companies always die from within!" You don't ban good customers, giving them no way to even discuss anything with anyone and continue to thrive. There are al lot of other companies out there that are competing with them for your business. GO TO THEM! OfferUp has a terrible reputation for their banning policy anyway. Really terrible, as I really liked using their site.

Sold an item on this site around August 17 2020. They provided me with the USPS shipping label in which I printed out and affixed to the box. Had USPS pick up the package in which I have a confirmation from post office it was picked up but for some reason the item was never delivered to the buyer. Finally received a tracking number from Offerup (#**************########) and no tracking available. Filed several compliments with the Post office and went to my local Post office to try to figure out what happened. Was told the package was last scan in Massachusett. Emailed the buyer and was told he lives in Wyoming and so have been emailing OFFER UP fo days to please verify the address (Offer Up Support Request: *******) and have been ignored by them. Im trying o file a claim with the post office and they require the address of where the package is supposed to go to and OfferUp will not respond back to my emails because they know they screwed up. I used their USPS label with the buyers address so I assumed that this address was correct since they were supplying me the shipping label and so this is not my fault and they have been no help in trying to assist me with this. So now I am out of payment from buyer and the items lost in the mail.

2 days ago I notice no one was responding to not one of my offers that I made on there items and had not posted any thing for sale since 2 week ago, so I logged out and tried logging back in and it would not let me log in.I contacted offer up support asking waht could be done to fix my signing in problem and they replied back 3 hours later saying my account was deleted because I sold drugs on offer up, So I replied back saying I have never attempted or sold any drugs on offer up and they have me mixed up with some one else.

Then asked them to prove to me that I sold drug on offerup and a person named Hunter replied back saying he did investigation and found no such thing on my offerup account showing that I sold any drugs but my account could not be reset and that I'm not welcome on offer up, also stated that was the last message and they would not be responding to anymore of my messages. Like I said they lie and never gave me a real reason. The problem here is they have competive aggressive sellers on offer up that that think there running offer up and when they see a seller selling more items or for low price they fisrt they truble the seller then complain to offer up with false information to get others removed. Also some of the offerup staff members protect there friends accounts that has store front on offerup.

I have saved all the reply emails as proof so I can go higher management and complain.I will not let this issue go with solving or getting a real reason from offerup.

This $#*! took my money never sent the merchandise I got the police involved it's a felony and I'm going full force offer up sux

Buy elsewhere or you will be sorry. There are too many similar sites that are actually reputable. These people have no idea what honesty is.

Please help others to find another site offer up has gotten so bad this last year they should pay us to post on it

You going to buy anything and pretty much everything is a year old post it's ridiculous
I rated 0 nada.one star because is mandatory

Every time I list my item, they put a commerical ad beside it for less money and less quality. Not very nice of them!

Offer up is a great place to locally sell your items. Online shoppers looking for the cheapest price on new or used items can usually find it here.