OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.
I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site
After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.
Terrible terrible... people do not show and asks for stuff all day. Its almost like a scam or a game to these people terrible. Worse then caigslist
Cant browse ads for more than 5 seconds without seeing blatent scam adds. Got tired of reporting them too, useless.
I tried to buy a video game console but it wouldn't let me. Customer service is rude af and said I'm an "unacceptable risk" for no apparent reason.
Too many flakers that don't come through. Waste of my time!
Better yet to sell your items on eBay or Amazon.
With the offers I am getting I am better off donating to charity or giving to someone in need.
Price marked FIRM is disregarded.
The new OfferUp let it go app sucks I cant find anything fast or easy like before will not use anymore
I went and set up a price on the product I was purchasing from someone a time of the delivery from this person we had a price a contract and everything going on in a deal and they sold it on me telling me they got what they were asking for it and now I am dealing with OfferUp and i can't get ahold of anyone to actually speak with so I am just assuming that OfferUp is just as much of a criminal and thieves as the people they allowed to sell their belongings on this site if I were you I would avoid this site as much as possible and try to sell your stuff in person because OfferUp will not help you in any way shape or form to get you your product or get you your stuff they are just as much as thieves as the people that are selling their stuff on this so with that being said please avoid OfferUp at as much as as you can so I will not be looking for anything any longer on this thieving site with thieving people selling their thieved items so good luck to whoever else will deal with these people and this lying thieving company run run run do not sell your stuff on this site because if you get taken by someone you will get taken by someone OfferUp does not help you they will not help you and they do not help you at all don't look for the help don't ask for the help you will not receive the help so when somebody doesn't follow through with a legal binding contract with you OfferUp does not and will not help you it's just someone that set up a site and they just sit back and watch I am not choosing to leave a star I have to if I had my way I would leave a negative 10
You need to pick it up since going with you went from people contacts to NOTHING. So now I have to waste my time for a 100 characters,.
THANKS
This site is full of scammers, fake listings, and totally not worth your time. Call me to hear more 515 two09 one170
Brought my sons truck to 954 Transmission, Marc never fixed the transmission.
He Lied, Stole and Broke my Truck
Do not go there
Tip for consumers:
Do Not throw ur money away at 954Tranamission
Products used:
Purchasing a new transmission from somewhere else
I don't know if people are unaware of how the review process works or if they're just too lazy to select the proper rating.
To fix this, the parameters should be pre-selected (On Time, Responsive, Trustworthy, Helpful etc.) & users should be forced to unselect the a specific line items 'if' Seller or Buyer didn't meet those expectations. -- Some people only select a star rating, nothing else, giving others the impression that you're not (or I'm not) a good Seller/Buyer to do business with!
* This process is not only a problem on OfferUp, but on Letgo as well!
** I am REALLY hopeful someone sees this & that the proper fixes are put in place to change their platform! **
-- Last issue: We go to meet someone for a pick up, at the agreed upon time, we send a message letting them know "We're here! :)" & no reply. We knock on the door, nobody answered. We ring the bell & again, no one answers the door. So, at this point I think we are being played because I can see a gentleman peeking from the upstairs window but no one ever came down so, we pull off. Later this lady Finally responds that they are there and have been waiting inside so we go back
Long story short, SHE leaves me a BAD Review!? [SERIOUSLY.?] Based solely on the fact that she assumed I was going to leave her one (because yes, she was in the wrong, but I STILL, foolishly gave her the benefit of the doubt! SO Unfair! Unacceptable!
OfferUp: PLEASE Make This right or else I will no longer be using your platform.
I have other gripes as well, but have spent enough time on this dreadful, frustrating experience with them! You get my point.
- Ok. I changed my mind: AND This is The WORST;
LOTS of people raise the prices, after the fact, once you drive ALL the way there, or items are in WAY worse condition than advertised & damages aren't shown in pictures, conveniently!
Some don't show up at all & others agree to sell to you, & even schedule a time for pickup, but sell said item out from under you to someone else, for more money! People are really Nasty, not all, just some, so sad & unfortunately UNBELIEVABLE!
If you feel like being disrespected go ahead and deal with OfferUp. They don't have a problem with deleting your account without an explanation. Nor do they have a problem with ignoring your request for an explanation when you go to the customer service. Don't expect a response at all. Cuz that's what you're going to get is no response. Personally they just they deleted my account for no reason and no explanation. But they allowed me to download app again and allowed me to upload a bunch more of my items which is time-consuming and then they didn't post any of them. I don't know what's really going on with this OfferUp site but I have noticed that some people have not sold a single thing or bought a single thing but they have anywhere from 500 to over a thousand followers and following them how does that work? I don't know what's really up with this site but I know that I'm pissed and I and I feel totally disrespected time is money and I don't have time to be wasted when I'm trying to make money. When my account was active I did lots of business but I was trying to give away some free toys when they and the people kept telling me they were at my house and they weren't and pissed me off so I told them where to go and I reported them in the next thing you know my whole accounts wiped out. Not only that but when let go joint offer up they didn't bring my stuff from let go to OfferUp they just deleted my whole account then. As if it don't take time to post this stuff. And to add insult to injury now offer up keep sending me stuff via email and telling me how much big money other people are making and telling me they miss me and ask me where I've been. I wish I could get somebody on the phone but I'm thinking about just going up to Bellevue and giving them my opinion first hand. I used to think highly about her up but now I know they're just freaking a joke with no answers.
They block me and NEVER ANSWER MY E- MAILS
PEOPLE REPOR ME, BUT THEY DONT KNOW WITH WHST KINDA OF CUSTOMER WE HAVE TO DEAL WITH, FAKE CUSTOMERS, CUSTOMERS WITH FAKE DOCUMENTS, BAD ATTITUDE. BUT THEY STILL USING THE APP
ME BLOQUEARON SIN EXPLICARMEN EL PORQUE LES HE MANDADO E- mails OERO ELLOS SOLO ME IGNORAN DICE QUE ME REPORTARON, ME OREGUNTO YO PORWUE NO BLOQUEAN A TODO EL MUNDO PORQ EN ESE APP SOLO ENCUENTRAS CLIRNTES FALSOS DE LA MAS BAJA CATEGORÍA Y LO PEOR TUVE CLIENTES CON DOCUMENTATION FALSA Y ELLOS SUN SIGUEN USUNDO EL APP COMO SI NADA Y ELLOS NO LOS BLOQUEAN QUE ME RISA ME DA, APENAS TENGAN QUE BLOQUEAR A TODO EL MUNDO
I have been scammed several times using offerup.
Once I saw a carbon fiber tripod which was worth around $300 selling for $50. So I contacted the guy and arranged to drive 80 miles in order to meet him. When I was about 5 mins away from meeting him I checked the listing again and he had changed the price to $150! Once we met I said the price was agreed at $50 but he said his girlfriend told him he was giving it away and it was worth way more so he wasn't willing to sell it for less than $150. He knew at this point I had driven 1.5 hours to meet him and I was invested in time and gas so I was forced to agree to the $150. I felt he had used a scam to get me there and then bait and switch.
Another time I bought a brand new never used Nikon brand camera battery for my professional camera that sold for $140 + tax retail. This lady said she had a never used one brand new with packaging for $35. She said she sold the camera that she bought it for so she couldn't test the batter but I figured it was worth the gamble so I went. I again drove around 1.5 hours to meet her and buy the battery with cash for the stated price. Upon returning home and trying the battery out it turned out to be dead and wouldn't charge. It looked brand new but had been sitting dormant for too many years and became unusable. I messaged the lady and told her the battery was no good but she didn't respond to the three texts I sent her and I wasn't about to spend $25 in gas and 3 hours of my time to go get a $35 refund.
It seems eBay is more trustworthy because you can always open a case if the seller doesn't take the item back if it is dead on arrival. And since you pay with PayPal you will automatically get a refund. This is not the case when you meet someone face to face and pay cash. I have learned my lesson.
Products used:
I bought a tripod and a battery
I have been an active user on offerup since July of 2018. I have 535 reviews on its site. Yes there are people who "flake", but if you know how to post your item in a way that communicates your parameters well it makes things a lot easier. For myself I always include the city and cross streets in my post so that people can determine if it's too far for them or not. I think a lot of times people get excited because they see something they really like and jump on it so that they don't loose out on the chance to get it. Then once they realize it's too far for them to make the effort they just flake. I also include "first come first serve" and "no holds" in all my posts so that people understand that I'm only interested in serious buyers who are willing and able to pick up ASAP. It does help that I work from home, this app is definitely better used by people who are home most of the time and can set up times for people to pick up right away. I also make sure that all the most asked questions are in the post to weed out most of the annoying questions that the majority of people ask, like the height, length and depth of items like furniture. I specifically say if there is or isn't anything wrong with an item. The more detail you can add to your post the less questions you will get. I never give out my address until someone is actually on there way to drive to my house for pick up, this keeps me from feeling any kind of anxiety about having given out my address to people who just end up flaking. I kindly tell people who ask for my address before even setting up a time to meet(because they are trying to determine how far you are from them) hat he city and cross streets are in the post if they want to see how far I am from them and to send me a message when they are ready to drive to my house and that I will send them the address at that time, I always include a at the end of this sentence and at the end of all sentences that might could be misunderstood as rude or as me not giving them what they are asking for. This helps them to understand that your not being unkind your just communicating your boundaries. Once I learned how to do all here things it's been smooth sailing. Yes your still going to get people who ask a million questions, and who flake but if you are always kind to people and are the kind of person who can be patient with people it's a great way to get rid of your unwanted items quickly or resell things to make some extra cash. I have figured out how to use this app to make all my money at this point and enjoy it a lot. Another tip I have is to refer to the person as friend, people react to me calling them friend in a very positive way in messaging and helps interaction a lot smoother. Hopefully this will help some of you out. God bless my friends
I've been on OfferUp (and LetGo before that) for some time now, and have successfully sold quite a few items to apparently satisfied buyers. I really enjoyed it and I had a bunch of 5-star reviews. About a year ago, OfferUp removed my listing for a shirt, citing that illegal items or items that encourage illegal activity aren't allowed. I totally understand their need to attempt to minimize illegal activity on their site. I figured I had inadvertently used some word or phrase that triggered some algorithm, so I inquired on their customer support (and I use that term generously) page. All I got was a scripted and canned response that said the same thing. The response said for more information, I could click on a link to, get this, the Consumer Product Safety Commission web site. Turns out the CPSC had no clue what was dangerous or illegal about my ad for a man's shirt. I emailed three times, asking what I had done wrong so that I wouldn't repeat my mistake, but each question resulted in the identical canned email response. I reposted the item where it remained unchallenged. Then, just a few weeks ago I listed a car for sale. Again, totally unknowingly I apparently said something egregious, and this time OfferUp deleted my entire account (along with about 30 items listed for sale) and told me I could not rejoin. Once again I pleaded for any specific information as to what was violative about my post, but just as before, all I got was the same canned email that told me nothing. To add insult to injury, I kept receiving emails ad nauseum from OfferUp entreating me to shop and purchase from their site (which, of course, I'm not allowed to do since they kicked me off). I would think most users would be grateful for guidance when they've posted an item that the software has flagged as dubious. I would have gladly corrected whatever apparently horrible mistake I made if I could've only gotten someone to tell me what it was. This makes no sense to me; I can't figure out why they wouldn't want to educate their users. There is no way I would've purposely posted anything "...illegal or that encourages illegal activity."
Transaction #*******
Sales Date: 10-23-2021
Today is 11-15-2021, funds have not been released after contacting OfferUp three times.
Tip for consumers:
Sell locally only so you collect your money. Do not ship, OfferUp will hold your monies if you ship. I have contacted Customer Service three times, no one is responding.
Products used:
OfferUp
Transaction 202249526
Date of Sale: 10-25-2021
Waiting for OfferUp to release my funds of 43.55. Today is 11-15-2021
My review you need to screen some of this you also need to put you must answer what you are selling
Bad, filters don't work, did I say bad. This sight is going back to the stone age. Bad bad bad bad.
TERRIBLE TERRIBLE TERRIBLE
$#*! COMPANY & CUSTOMER SERVICE
100% SCAMS, FAKE $#*! ADS.
FAKE $#*! PHOTOS. AND EMAILS..
Tip for consumers:
DON'T USE IT AT ALL.
This app is garbage.
In this app there are many shady sellers.
FOR EXEMPLE. JASON LAWRENCE HAS.
He steal me
No usen mas este servicio es lo peor que hay te roban la información y tu email por ahí te jalean tus cuentas es el la estafa más grande que hay te blokean los item los cuales están permitidos y son unos descarados abusadores no tienen customer service el dueño es tremendo delincuente que vive y hace millonarias sus cuentas vendiendo sus email a empresas de
Marketing y se hace millonario! O nunca le
Llamaron de números desconocidos de estados diferentes!? Pregúntese! Son ellos unos Ladrones de información
Horrible customer service. Horrible Horrible
Horrible horrible horrible. Horrible. Horrible. Horrible. Horrible. Horrible. Horrible
Horrible. Horrible
Horrible
Horrible
I'm Good! *******************************************************************************************
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