• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user susannej34
1 review
4 helpful votes
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March 6th, 2022

Recently after a move across country I used 3x's and then moved my merch to another venue. Offer up does not generate a lot of interest unless you "promote" your ad with money. For example 3 days for 7.95 and so on. To test this out I put on an ad with no promotions and on the day I sold my boat motors I saw someone wanted them on Offer Up. I received 20 notification on my other venue and 1 on Offer Up. I am closing my APP as of today.

Tip for consumers:
Don’t Use Offer Up

Products used:
Selling boat motors

Service
Value
Quality
Thumbnail of user stevenj338
1 review
0 helpful votes
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May 2nd, 2020

The app does not synchronize with all my devices. This means I am obligated to use only my phone when placing ads or responding to emails. Cannot place ads, edit ads, access emails on-line on my computer, this makes my my account completely useless. I prefer to use my computer since the images are easier to see, edit, access, or edit them on Photoshop if need be. It is very hard to get assistance from anyone at their office. They don't take suggestions that could improve the functions of their app. It is very hard to delete previous ads and emails. It takes to long to figure out how to navigate through their app. What a headache!

Thumbnail of user toddh456
1 review
1 helpful vote
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March 23rd, 2021

In January I had two Cannondale mountain bikes stolen from my garage along with a very expensive bike rack. Shortly after I found one of my bikes on OfferUp. I had filed a police report and I was working with an LAPD detective who acquired a warrant. OfferUp was completely useless, they claim to work with police departments but they didn't provide the detective with anything tangible that could be used to locate the thief who stole our bikes. I would be suspect of anything being sold on OfferUp based on this experience. OfferUp clearly knows that stolen merchandise is being fenced on their site and they clearly don't care. They don't provide the police with anything tangible to assist in a police investigation, it appears there is no real registration or way of tracking communication between buyers and sellers of specific merchandise. Bottom line, OfferUp is complicit in the sale of stolen goods.

Tip for consumers:
Don't trust anything you buy on OfferUp

Service
Thumbnail of user scroogem
1 review
1 helpful vote
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January 3rd, 2020

Offer up was created specifically for people to sell off their no longer needed items (the TOS warns against selling new product). I used to be able to buy old furniture for a few bucks, now people are selling their garbage for an arm and a leg. Pass on this one. I've had better luck on letgo.

Thumbnail of user heatherc381
1 review
22 helpful votes
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March 4th, 2020

I post some articles for sale, dirt cheap prices. People spend my time asking 1 million questions, they set up a time to pick up the item and they are a no show. This happens 90% of the time. It makes me very angry because you can only review people if they buy something. If I could review those people that stood me up they wouldn't be 5 star buyers anymore. So if any of you reading this, don't show after you set up an appointment, you don't call to cancel said appointment, it's you who make this site suck!

Thumbnail of user williamm2563
1 review
0 helpful votes
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February 15th, 2021

Every single paid advertisement that you see on OfferUp is a scam website. It's almost always a website name that's not even a word. For example buswaj.com or ttaino.com.
These pieces of sh*t offer insane prices on items that look very nice. You will NEVER receive that item or any item from these people. They will NEVER respond to you and your money will be lost. One way to easily check these scam sites is by looking at their contact info. It always nonsense. Never a real address or phone I bet or even a business email. Try clicking on the social media links at the bottom of the website. They will not work. I am aware that everyone already knows this. I would like to hear a response from OfferUp as to why they continue to advertise scams. They have all these tips for avoiding scam listings and then the openly advertise for scam websites.

Thumbnail of user janieg27
1 review
0 helpful votes
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September 7th, 2020

I have been using LetGo for quite some time. Loved it. The few times I used Offer Up it was a horrible experience this is why I never used it again, I am so upset Letgo is no longer available. Offer up has so many scammers - worse than Craigslist - you cannot block people without filling out a report - which I dont think means anything just a waste of time - wish we had more control like on letgo. Being able to delete your posts - and blocking these horrible scammers - I cannot believe it, I get no less than 10 a day on my page alone, because I keep having to delete my posts and start over only to get hit by another one. Also Offer up has cheapos everyone offers 70% less of what you post for - no shows 100% of the time - no one hardly shows up to buy. Out of 10 hits 1 person might buy. All the ones I get just opened an account. Scammers 100%. Bring Let Go back - get rid of Offer up.

Thumbnail of user annie67lyons
1 review
2 helpful votes
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July 29th, 2023

I used offer up successfully for many years. I just recently marked all items sold - haven't had any sales in 18 months. Previous years had unlimited sales - all my items are quality. TOO MANY commercial dealers on it now - all ads. Shame that developers let it go to pot.

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Quality
Thumbnail of user vitom64
1 review
0 helpful votes
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December 6th, 2023

I had more then 40 all positive feedbacks with a lot of sale and second account is more then 128 and OfferUp bank me from selling because I try to buy a Mac laptop from someone and person let me wait for hour and never showed up then I message her to tell her to go to hell then she report me and OfferUp now won't let me post anything.OfferUp is a total unprofessional place to sale your items,u better post on Facebook marketplace at list u know the person u r meeting with.OfferUp is joke and they are really harsh

Thumbnail of user oliviam467
1 review
0 helpful votes
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October 14th, 2020

95 percent of the people on the app are out to scam you for your information. I have reported several people. As, there are too many to report. But, they haven't responded or done as anything about it. The persons trying to scam you still have there post up.
I'm so disappointed as let go was a good app.

Thumbnail of user kathyk209
1 review
1 helpful vote
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July 4th, 2018

Offerup was easy to use in the past. Now they've got a "new and improved" site that's anything but. First of all, you used to be able to set your distance and search all categories, and it would stick. No more. Now every time you change what you're searching for, you have to go back in and reset the distance you're willing to travel. Even better yet, now the pages are full of ADS. Penneys, Overstock, Vermont, etc. etc. I used to be regular shopper but have deleted them from my favorites.

Thumbnail of user johno340
1 review
8 helpful votes
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November 4th, 2018

This app is full of rude, disrespectful, crude, negligent, paranoid sellers. The effort you have to expend to try to transact business is not worth it. Generally the prices are set high and the sellers won't negotiate. But the biggest problem is OfferUp management encourages sellers to be skeptical, doubting and suspicious. God forbid a seller complains about a buyer, the lecture commenses, no matter how frivolous the complaint. Stick with Craigslist. The people there are much easier to work with. This app gets.

Thumbnail of user kimberlyh863
1 review
6 helpful votes
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February 9th, 2021

I was kicked off after making purchase on a ps4 for no reason. Within minutes. They took my money then sent me and email saying they were looking into the purchase. I only selected what was available to me. I sent question to seller asking if still available. Then made purchase right away at the price set by seller. Worst experience ever. It made me feel like I was doing something wrong. They refunded the money and have never given me a reason. That was my first and last time I will ever try this app again. The worst!

Service
Thumbnail of user cg620
1 review
0 helpful votes
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July 31st, 2022

I have been purchasing on Craigslist, Ebay, etc. In the short amount of time that I have been using Offer Up I had a buyer send me a false address and then she disappears. In the meantime, I loose money in delivery fees and gas reimbursement... mind you gas is at 6 + dollars a gallon. To hire a crew that uses a truck to pick up items is not cheap. I also had another seller who I inquired about a product and she demanded I pick it up. An inquiry does not equate to a sell. This site is a bit odd and has interesting characters. I have not experienced this on any other buy and sell site. Buyer be ware and very weary of purchasing from those on offer up.

Thumbnail of user heatherh753
1 review
0 helpful votes
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September 22nd, 2020

What was letgo thinking, why did they join with OFFERUP? OfferUp listings are old, some are 4+ years old! Clean up your data. When an item gets sold it still displays on your board, why not remove it and send a notification like LETgo did. Instead, OfferUp's feed is filled with duplicates, sold, and old listings. How about you display the price on the feed view rather than making the user go in to the listing? Total waste of time and you can't even scroll to the next listing until you go back to the feed.

Thumbnail of user hortensiam3
1 review
1 helpful vote
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January 2nd, 2019

I recently sold two items. Offer up ruined both sales by providing wrong shipping labels: one printed with wrong address and weight limit. Therefore the buyer did not get the item and it was sent back. The other label, for a very heavy item printed with a 15 oz limit and the sale was cancelled as well. It's very difficult to communicate with them
Offer up needs to get it's act together!

Thumbnail of user lishab11
1 review
0 helpful votes
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July 19th, 2021

I've been trying to buy a car for about two weeks now off the offer-up app and no one responds to any messages and also when you email the people they all say the same thing about every car, which makes me think they are scams and they used eBay to sent car which doesn't make sense if their using the offer-up app.

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Value
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Thumbnail of user michellel209
1 review
6 helpful votes
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July 12th, 2017

I just started using Offer up and I have not sold anything-I only posted a couple of items just to see the response. The biggest gripe is that people list but do not pay attention to the category that they list in! For instance, you could open up "tickets" and there's furniture and clothing, etc! No wonder people have problems selling and buyers can't find what they're looking for! There are lots of multiple listings for the same item(s). I just scan the "free" items daily, and even THAT category needs an update because people list as "free", with a price of $0, but they want to negotiate! Give them the option to list as NEGOTIABLE then buyers aren't wasting their time asking questions, waiting for responses, only to find that the item is not actually "free."

Thumbnail of user dariop15
1 review
2 helpful votes
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December 30th, 2020

I sold a cell phone through OfferUp it was the first time I use them for a long distance sale. They brokered the sale took a percentage and sent me a shipping label. Shipped it out during the weekend. I guess shipping label didn't get scanned until Monday as I live in an area considered rural and the post office doesn't work over the weekend. Long story the transaction was canceled after After I shipped and I was never paid. I have tracking saying item arrived to buyer and written confirmation that buyer received the phone. And they've refused to pay me saying they issue the money back to buyer. And will not investigate or do anything about it. I've attempted to reach out to them 3-4 times about it and nothing. Very horrible service. Not trust worthy not one bit. Will never used them ever again.

Tip for consumers:
Don’t not for shipping selling items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user martyr84
1 review
8 helpful votes
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November 22nd, 2020

I hate this app now. I had over 30 sales on let go. It was easy to use, there wasn't any adds. This merge they did with offered up just really ruined a good thing. It's hard to find items actually in your own area it brings up outta state items and makes it really deceiving. I am deleting my account. To bad I had 5 stars and great reviews. Let go messed up.

Thumbnail of user keithj518
2 reviews
0 helpful votes
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May 13th, 2022

There's a bunch of flakes on offerUp they want to argue with you about the price you should sell something for they want to price it for you. Then if you buy something you're lucky if you get what you paid for or get anything at all. Now anything you sell on OfferUp $600 or more you will receive a 1099 in the mail for taxes. They want your ID your social security number and every other detail and there's no phone number to reach them by so you're giving this to some person in an email who you don't even known or what they're really doing with it for all you know they could be selling it to someone in another country for identification purposes. It's been almost 3 weeks and I'm still waiting on nearly $300 of money that I am owed I have taken everything off since and will not do business on OfferUp ever again there's a bunch of Craigslist leftovers there there's no phone number anywhere on the net to reach anyone at offer up you cannot find a phone number for this company anywhere..

Thumbnail of user hectoro40
1 review
0 helpful votes
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August 25th, 2021

The worst customer service I have ever come across in my life they block you for no reason when you try to get a hold of them they don't exist and now they're charging to put a cars for sale they're greedy bunch of pigs and it deleted in my phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user beckys69
1 review
5 helpful votes
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October 14th, 2017

My messages don't go through for weeks at a time. The first time this happened it was months. I thought everyone selling was just coincidentally flakey but then suddenly weeks of responses would start flooding my inbox, items already sold, of course. I don't need the head ache. Letgo and FB Marketplace work just fine!

Thumbnail of user omarn15
1 review
2 helpful votes
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February 11th, 2019

Offerup is a platform for scammers, it's a scammers heaven, the buyer protection is lie, i bought a iPhone through offerup, the guy sends me an empty iPhone box, i placed a claim using the "buyers protection" that the seller sent me an iPhone box without the iPhone, they said the "tracking number shows that item has been delivered", denied the claim, they told me to go file missing items with USPS. How can that be, seller can just scam people like that and you're not protected, because they will use the excuse of "but the tracking number shows its been delivered". My advice to people don't buy anything on offerup, because you are not protected against scammers. They dont even take down posts that ask buyers to pay through apps such as cash app, in which unsuspected buyers can't get their money back. Be careful people.

Thumbnail of user jimc1570
1 review
2 helpful votes
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August 6th, 2022

I attempted to download, sign up, and place an ad. Every time I attempted to do this my ad was removed. I attempted this several times. After the last one failed, I decided to emIl support for help. They were no help at all. They informed me that my postings were deleted because I was violating the rules by posting the same item multiple times. They then went on to threaten banning me because of my violation! Don't worry, I will never use this platform again. I sold my item on 5miles today! No thanks to Offerup.

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About the business

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