• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user trudyw25
1 review
1 helpful vote
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December 13th, 2019

Get ready to stand in line at the post office because if your purchase arrives broken you have to ship it back. That's their policy. You received a broken item and then further punished by having to repackage the item. Pictures are not good enough. Delete the app and RUN!

Thumbnail of user docc9
2 reviews
3 helpful votes
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March 26th, 2019

In a word Brothers and Sisters, don't. I lost money. Offerup has no phone system. Offerup is a racket. Example, you get two (2) days to return an item, they take four days to get back with you... and then tell you your time to return an item has expired... duh. I confronted the seller about the item she listed as "new, in the box, never opened". She told me to send the item back for a "partial refund". Since when does a seller get to be judge and jury? No doubt she thought she was doing me a favor. I'm not the only one to have this experience. May I suggest eBay. They have a free customer protection and it works very well, and eBay actually has phones with real people you can talk to.
I am a twelve year buyer and seller with eBay and have 100% positive feedback.
Twelve years of excellent eBay customer service, bravo!
Offerup are you listening?
Have a wonderful day, Doc

Thumbnail of user chrisc405
1 review
8 helpful votes
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November 10th, 2017

Offerup SUCKS! Don't waste your time because you'll lose all your work.
No method to re-post so lots of copy and paste, re-uploading photos, waste of bandwidth. No way to edit your posting on your desktop so very inefficient for serious seller who lists hundreds of items.
They deactivated my account because I changed my username from my real name to something more appealing, no warning.

Thumbnail of user tiffanys187
1 review
1 helpful vote
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March 26th, 2019

I tried to buy a game off of OfferUp, the seller told me he accidentally sent me the wrong package when it come in to send it back, I didn't think anything of it because he seemed legit. Never got the game and the seller refused to respond there after. Can not contact anyone on offerup to report this person and my son was out of a game

Thumbnail of user sabrinaw230
1 review
0 helpful votes
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August 20th, 2022

I mean you can't get any help when you have problems selling your items online and you try to contact all for up they give your number but it's a scam it's not real so I need to stop messing with offer up it's no good way of selling your items from your house

Tip for consumers:
Be careful with these Market places and the 6th digit Google verification code I don't like that

Products used:
I'm trying to make money off of my items I'm not trying to buy anything

Service
Value
Quality
Thumbnail of user roberta724
1 review
1 helpful vote
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June 22nd, 2019

I listed an item and it immediately disappeared. I never could find it again on the site. Put it on two other sites and had over 24 saves within 3 days. Not a single hit on Offerup. It seems a total waste of time.

Thumbnail of user vincentrichardo1
1 review
0 helpful votes
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March 2nd, 2022

Offer up and cash app are the biggest scammers.
They help the scammers by letting them open an account without checking whether their info is legit.
Be careful do not use offer up and cash app.
Offer up and cash app are big scammers. Don't use them

Tip for consumers:
No

Products used:
One wheel

Thumbnail of user billf880
1 review
0 helpful votes
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March 15th, 2023

Very disappointed with the customer service. I have had some issues with my account. I tried to cancel an offer and it's pending review. I wrote multiple emails trying to resolve the issue. But nothing seems to change!

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobhummell12
1 review
1 helpful vote
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October 10th, 2023
Verified purchase

I bought an item to be shipped to me. OfferUp says if not shipped by Seller in three days, the sale is cancelled. Not true. After six days, item was not shipped, OfferUp did not cancel the order, and OfferUp did not reimburse my bank account for the charge. Never again will I buy something onOfferup that includes shipping.

Tip for consumers:
Be careful. Lots of scam ads and low ballers

Products used:
IPad tablet to buy an android tablet

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertm5823
1 review
0 helpful votes
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February 16th, 2022

I have tried using OfferUp now for the last couple of months.
The following are the issues i have found:
1. Sellers often don't get back to your offer for weeks or not at all.
2. Ads almost never get deleted even up to 1 year or more old
3. Sellers are Rude or Bad Attitude
4. Asks for too much Security on the 3rd login for the day

I recommend using CraigsList instead not so much drama!

Tip for consumers:
Use CraigsList instead:
Much easier
No drama
Better response
No rude sellers or attitude

Products used:
None

Service
Value
Quality
Thumbnail of user migueld143
1 review
0 helpful votes
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March 26th, 2022

They have so many inactive sellers that if you buy from them your not getting your item or your money back. You have to pay for it first and not knowing that you just got ripped off already. Why doesn't they hold on to our funds till our item is delivered. Not a secured place to buy anything.

Thumbnail of user johnb5590
1 review
1 helpful vote
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October 12th, 2020

I got my account and my computer banned because I reported the scammers TOO much. Free macbook shippng scam. Any idiot even an offer up moderator could see the silly scam meant to fool dumb buyers into sending $35 to the scammer via pay app outside of offer up.the only way you can get back on offer up is to get a new PC. Offer up has a way of putting a virus deep in your PC to block it from making a new account.
Cleaning the PC and changing IP no luck. Offer up buries some nasties deep in the PC. OK i get a new PC well I get many used PC make a bunch of accounts and create havoc on that site now. Getting even is more fun than being a good guy trying to help offer up...

Thumbnail of user annaa730
1 review
0 helpful votes
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July 15th, 2021

I have had offer up for years. NEVER violated any community rules. My daughters and I started having tech problems. Customer service to get help isn't reliable. First saw a msg that I needed to reset password. Once I did I couldn't log back in. Saw a msg that says I violated community rules. So I'm done and deleted App. Great idea bad business management.

Tip for consumers:
It’s a nice useful App but it doesn’t work now and customer support is pretty much non existent. False code given for my account no customer response to resolve issue

Products used:
Pick up locally from people . Picked up different products

Service
Quality
Thumbnail of user micheale16
4 reviews
6 helpful votes
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June 14th, 2018

Offer up will cut off you account with out any notification at all. Seems like they cut my account off after I shipped out a gutar Now how do I get my money for the item. I emailed offerup and still waiting with no response. Does not protect sellers.

Thumbnail of user dennish89
3 reviews
9 helpful votes
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March 31st, 2023

Tried to give for free, 3 Roosters away on offer up.
Had my add pulled as they said I could not sell live animals on their site. So I went to look and see what all could not be sold on the site. I was shocked to see that they do not allow so much perfectly legal items to be sold. What they do allow is mostly junk.
What business is it of theirs controlling what I want to sell or give away to people that want to buy legal items. I am off this site forever now. And to top it off I see if you pay for adds you can and do list live chickens on the site. See photo of add.

Tip for consumers:
They restrict so many items that are legal that it is not worth selling on their site.

Products used:
None tried selling.

Service
Value
Quality
Thumbnail of user felixs43
1 review
2 helpful votes
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January 13th, 2019

OfferUp - Buy. Sell. Offer Up
Your rating:

Can you mark this as 0 stars? Im a seller on this pathetic app and I have been emailing/tweeting their "customer service" for 9 days bec they charged a customer for shipping but never emailed me a shipping label as per their policy. This happened twice a few days apart. They have no phone number to call. 9 days and no response. I am still waiting as of this review. Their name says it all. They OFFERUP no help. I should have known.

Thumbnail of user seanw595
1 review
7 helpful votes
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August 29th, 2022

I signed up for the free trial of their promote plus feature. I wasn't impressed with the results and attempted to cancel the subscription before being billed. Problem is that OfferUp doesn't make canceling an option. Therefore the free trial becomes a $19.99 trap. I reached out to OfferUp. They didn't remove Promote Plus and did not refund my money. Avoid OfferUp.

Tip for consumers:
Facebook marketplace

Products used:
Facebook marketplace

Service
Value
Quality
Thumbnail of user shellr5
1 review
4 helpful votes
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February 14th, 2020

Please be aware of vehicle purchasing. I was in the market for a vehicle and thought I would go on OfferUp to find something affordable with no payments. I messaged the seller and I receive a email telling me they're selling the vehicle for someone else to contact them and I did. I get a email from that person saying they travel a lot and you have to send the money through eBay with no test drive. I told them the ad states it's in a city that I'm near why can't I go look at it and they kept coming up with so many excuses. Also they changed their name 2 times and also deleted their profile pic after I called them out for scamming and they never responded back. I also reported this to OfferUp and they still have the vehicle up for sale. I sent them the emails and everything. The price was to good to be true anyways so that's another way you can tell it's a scam.

Thumbnail of user maggiea24
1 review
5 helpful votes
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September 7th, 2018

The reviews here are so helpful. As my first time to sell something in offerup, i didnt know much about the shipping policy but as i read the negative reviews, i decided to make my item available on my area not nationwide. A couple buyers were so eager. One told me to reconsider my decision to have it ship the item to her. But i refused and said, if she is so eager, i can ship it on my own but not through offerup. Guess what, offerup has a generator/algorithm system that will automatically ban your message if you attempt to negotiate and sell the item other than through offerup itself. Just wow. So be careful what you're saying in your chat. They are watching your words. Lol

Thumbnail of user jimenezkuiyc
1 review
0 helpful votes
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October 19th, 2023

In the middle of communications to buy a surf board they made me do truyou. What a cluster and all my text went ignored. Waited 40 minutes plus the drive and the other person never got my text. In the chaos I lost
The great deal. Offer up owes me 400 Dollars and two hours of my life back.

Tip for consumers:
Someone to help me when I got stuck because their site is so confusing. The help feature is useless

Products used:
Buying from the site. Total fail

Thumbnail of user alexanderm498
1 review
1 helpful vote
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December 19th, 2021

I have used OfferUp for over 4 years and I have sold over 200 items and have 150 reviews with 5 star average. I got banned because my family made account for themselves, I contacted support but they don't allow to make 2 accounts even if it's another person. It's because we use the same internet. A few weeks my family also got their account banned. Just about the time to get banned, there are a lot of "scam" messages and it's about every third message. Also there is less people buying than a few years ago. About 20-30% less than 3 years ago. Nobody will use OfferUp soon. Go use FB Marketplace, you get more customers there and only rising

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasw1369
1 review
0 helpful votes
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October 30th, 2020

Very different than letgo. I have messaged several people about items they have listed on offerup. Some are honest and respond to you and some don't. If an item is still for sale people should respond when someone inquires. I have reported several who either don't respond, initially respond then for some reason ignore you, or say they will meet you then dont show up. There are some people that have done the right thing and made an honest sale. Offerup should block or kick the ignorant people off their site permanently. Compared to letgo, offerup is a 1 star site. VERY DISSAPOINTING!

Thumbnail of user markc1980
1 review
0 helpful votes
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September 16th, 2020

The site doesn't work... I message people to purchase something and never a reply, I tried everything offer up said to fix it but nothing worked. Let go always worked but now that they joined up with offer up, they suck now as well... fix your garbage app!

Thumbnail of user zione1
3 reviews
15 helpful votes
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October 17th, 2017
• Updated review

I tried to register as a different user - same problems. I tried to delete app and re-load - no improvement. It seems that my problems with Offer-Up are my cellphone number related. So far no solution is found.

Good start, Crash landing
September 26th, 2017
• Previous review

I used app for a year. I liked it from the start. It is easy to use and effective. Great alternative to CL.
Till few months ago all old notifications disappeared, no new notifications, no messages, and no posted ads. Yes, I cannot find any of my ads,... old, new, none. App becomes useless!
I sent many requests for technical help. No reaction, no help. The customer support not exists. No phone number, no replies, nada.

Thumbnail of user bradyh78
1 review
0 helpful votes
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March 21st, 2022

This is bad app it disabled my account for no reason I did nothing on the app but browse what was sold went to post something to sell and found my account disabled after week only installed on my phone

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