• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 753rd among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user larryk73
4 reviews
0 helpful votes
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September 21st, 2022

Been on it for a few months. The things that are wrong with it: It is a weakly maintained site as many times when posting it will not upload your pictures. Sometimes for a day or 2. Then it does. Then at times it blanks out all the views you have received of an item you have for sale. And then of course the bottom feeders regardless if you put price is firm. So out of maybe 20 things all priced fairly and in good to excellent condition I have posted I sold 2. The rest went to CL which mostly sold, which has actually IME has gotten better. And would never touch FB Marketplace.

Tip for consumers:
Go elsewhere

Products used:
None

Service
Value
Quality
Thumbnail of user sophad1
1 review
2 helpful votes
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September 2nd, 2022

I haven't had any good experiences with selling on Offer Up! People have flaked after I went to meet them. People are always trying to low ball! I haven't sold not one item on there. My prices are reasonable for what I'm selling! I think I'll remove all my items & sell them on Mercari! OFFER UP SUCKS!

Thumbnail of user jessicab2523
1 review
0 helpful votes
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January 30th, 2022

Offer up is a joke. If I could rate them no Stars, they would get none. They allowed scammers to get ahold of my email address, Multiple times. I emailed them with complaints and screen shots. And instead of helping me deal with the scammers they shut down and blocked my account. Saying that I violated community guidelines. I think offer up is full of crap and needs to be shut down permanently

Service
Value
Shipping
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Quality
Thumbnail of user maxz7
1 review
12 helpful votes
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July 19th, 2017

Well today I was trying to sell my iPhone 7 Plus, and we met at a gas station. His name was Anthony Herd, well he wanted to meet outside, and I told him just come inside the store, and next thing I know, he is trying to steal my phone,, I was able to take him down, and get my phone. It was just so upsetting that this could happen to me. I guess I got lucky today, I could have died today. Thanks to ur useless app that I will never use again. You need to increase the levels of security for people that use this app.

Thumbnail of user travisw294
1 review
0 helpful votes
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March 6th, 2022

I sold a collector zippo to someone and never received payment for it from OfferUp. I tried several times to get ahold of someone who worked there after about a week they reached out to me and told me that they sent my payment and I should contact my bank. I contacted my bank and they could not find any transaction from them. I took this as a loss and will never do business with them again.

Tip for consumers:
Fraudulent

Products used:
None

Service
Shipping
Returns
Thumbnail of user kenc433
1 review
0 helpful votes
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August 11th, 2020

I placed an order to buy a Roku streaming stick on OfferUp. It turned out the seller Ly Thanh Nhan scammed people and do not ship the products. I opened a case with Paypal and hopefully get a refund. Offerup does not even have any support / help to buyers. Don't risk wasting time and money on such a garbage website.

Thumbnail of user kevinb2074
1 review
0 helpful votes
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August 11th, 2021

Listed an item, get nothing but broke losers wanting me to take off more than 75% because they can't afford asking. Eventually lower the price and get a buyer but the losers that couldn't afford it are now whining that they wanted it now. Uh, first come, first served. Never using it again.

Thumbnail of user clayl55
1 review
0 helpful votes
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September 11th, 2023

Every experience I've had with them so far has been a straight scam they they on post your posting they claim it's this and that and they take your money they do this repeatedly this is a criminal Enterprise at best

Tip for consumers:
Yeah yes straight credit card fraud

Products used:
Paid postings I'll never do it again

Service
Value
Shipping
Returns
Quality
Thumbnail of user larryl660
1 review
0 helpful votes
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August 4th, 2021

I posted a listing. Got a quick response seeking to buy it. I sent a reply seeking to make the exchange. Shows not being delivered. When I emailed to complain about this the response was that they thought that I had a disputed transaction and thus was not being treated as an active listing. No prior indication about this or response when I placed my listing. When I questioned this poor treatment they ignored me. Just a bunch of jerks.

Tip for consumers:
That they were going to tube my listing.

Thumbnail of user davidf3356
1 review
0 helpful votes
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October 3rd, 2023

Over the last month I have tried to purchase some camera equipment. 100 percent of the sellers I contacted were scammers. The tell you OfferUp won't let them accept your offer, they won't ship with offerup, they try and get you to text them, they want your phone number, they say there from a specific city and there not. It is way to easy to get scammed offerup and offerup does very little to vet the sellers. Make sure you have the seller take a picture of the item with your name on a piece of paper next to the item at least then you know the item exits. The only safe way to buy from offerup is in person. Good luck!

Service
Value
Thumbnail of user kats207
1 review
0 helpful votes
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June 9th, 2021

Erased all my previous purchases which I needed for tax purposes, most of my saved items and most of my conversations. Erased MANY hours of research and time. They also need to boot items that are years old.

Service
Value
Shipping
Quality
Thumbnail of user shaneb54
2 reviews
20 helpful votes
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January 8th, 2019

I have been using offer up off an on for years, it is great if you are doing cash transactions only. I recently tried to ship an item on Dec. 19th, the item arrived on the 21st, the buyer had no problems and accepted the product. It has been nearly a month and OfferUp will not release my money. I have contacted them several times and IF they respond it is the same canned response, "We will look into it.". The moment the money hit the OfferUp account they took their share but when it comes to giving you your money they will not release it. Here is a link to the list of complaints against OfferUp from the BBB. I have already contacted law officials in my area... which happens to be near their head quarters.

https://www.bbb.org/us/wa/bellevue/profile/ecommerce/offerup-*******4625/customer-reviews

Thumbnail of user lesueur8
1 review
0 helpful votes
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April 26th, 2023

Their website has so many problems. I wanted to go see some furniture so in my correspondence with the seller, I gave my phone number as we were going to go see it. Evidently, that is against their rules. No problem. However, I couldn't respond to the seller because I was now blocked. I wrote their customer service team. Very slow and sterile response. They said they reinstated me. I tried to respond to the customer but was still blocked. I would suggest that OfferUp management hold focus groups to understand their internal problems and poor customer service. The person in charge of their customer service is failing miserably.

Thumbnail of user amandan48
1 review
7 helpful votes
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August 22nd, 2017

What an effin joke! Seriously began to feel offended on an emotional level. Maybe I'm too sensitive? But seriously I felt like I was being screwed with over and over and over! I had about 20 ppl inquire about an item Items i posted for sale, asking questions or offering to pay the price I listed, I was thrilled. I would take the time to answer or negotiate if I felt it was neccesary. Every single time I responded, or In some cases got close to sealing the deal id get no reply. I would reach out asking if they were still interested, and nothing. I thought maybe the potential buyer was just rude but every time? Doubtful. I wasted so much time and got my hopes up for the last time today being I haven't sold a single item since I signed up over a month ago! So pissed

I have never taken the time to write a negative review until now. I hope this site gets shut down!

Thumbnail of user pattyh31
3 reviews
8 helpful votes
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February 28th, 2017

Yes I had complained about this company to the person in charge of it and my messages have not been respond they sell junk on there car audio like a stereo blown and the man was harassing my spouse saying he blown it and did not he did the person selling it now he is wanting to take someone to court and he is going to be out of luck so he went and a female on there had a car battery for amps she got all mad and started cussing him like an idiot saying your blowing up my phone geez get a life and those females on there are dressing like a hoe to trap someone in to buy something off of them.

Thumbnail of user emb14
1 review
0 helpful votes
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September 13th, 2020

I desperately need to get rid of stuff. I found Letgo and loved it! I got rid of lots of stuff. Since Letgo became part of OfferUp, I have not received any hits on my stuff and the whole thing just seems sketchy. I'm so mad!

Thumbnail of user johnh1714
1 review
2 helpful votes
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October 14th, 2018

Either be free open source platform or offer paid services.
I am a business owner and offer up keeps flagging my contents.
If you don't like me posting my products, open a business page sites that just for business.
Don't just flag my content because you don't like businesses posting content.
Pathetic.

Tip for consumers:
Not for Business owners

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannono90
1 review
0 helpful votes
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January 11th, 2021

I wouldn't trust this site only trust this site if you sell to someone you can get the money from right away otherwise your screwed and the sites not going to help you. I'm out 90 dollars from shipping an item out of state that they paid for shipping and receiving but I never got paid, and no help from anyone.

Service
Shipping
Thumbnail of user thomasm3918
1 review
0 helpful votes
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November 8th, 2022

I used offer up for about a year. Had a lot of repeat customers buying in bulk and always looking for what I was headed to offer next. All my reviews were top notch. But it is turned in the total s*** and chaos. Told my customers my friends where else to find me cuz I wasn't going to be here anymore..

Thumbnail of user lindat147
1 review
6 helpful votes
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July 7th, 2017

Sold an item quickly. Changed ad to sold. Three months later I still get offers. I deleted my account to stop emails, still get offer from a washer I sold six months ago. Offer up sucks. No customer service to solve problems.

Thumbnail of user anthonyg856
1 review
0 helpful votes
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September 26th, 2020

Tried to buy a BBQ on OfferUp. Seller sent item quickly but had postage due that was 3x what was quoted. Seller claims that OfferUp error. Refused delivery and waiting for refund. Not ETA on refund, at the mercy of the USPS to send item back, have seller receive item, then issue refund. Avoid at all costs. For items that need delivery, stick with Amazon.

Thumbnail of user bigbootyjimmyj
1 review
0 helpful votes
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October 25th, 2021

Offerup would be worth more if you put it in a trash can and sold it. Offerup is a sorry excuse for an application. It is digusting at the very most, there is not enough words in any language in the world to be able to articulate how utterly garbage this "thing" for lack of better word is. Offerup is like a kid you aborted but was born without you knowing when you took a $#*! and survived in the sewer. My Nintendo 64 has a faster smoother feeling UI system then this piece of $#*!. The fact that I had Offerup installed on my phone makes me want to consider burning it, freezing it, than throwing it in the middle of the pacific ocean, than nuking that entire radius of ocean. Offerup's management quite literally told me that if a customer buys replaces and than returns another item to you that they don't give a $#*! and that its completely my fault. $#*! Offerup don't use it use something that's worth calling an app.

Thumbnail of user alio87
1 review
0 helpful votes
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March 2nd, 2023

I was a loyal seller with a five star rating for several years! I was selling a firestick, like multiple sellers on the platform, as was told I didn't follow the rules and my account was disabled. I followed up with several pictures showing other sellers selling the same item and received the same rote response. Meaning know one looked at my evidence and no one cared. I recently tried to reach out again and have been ignored!
I did have a positive experience as a seller and I took pride in what I sold, packaged and followed up. Offerup did not have my back! Be ware should you EVER need customer support. You are better off on Facebook Marketplace!

Products used:
I didn’t have a products issue but a lack of any customer service issue. They were impossible to get a hold of and they disabled my account without a solid reason!

Service
Value
Thumbnail of user keogha
1 review
0 helpful votes
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November 24th, 2018

If you want stolen merchandise letgo is the way to go. The app blows and so do the makers. Pay close attention to the sellers and their half asked attempt to sell used stolen tools for what you would pay for new tools...

Thumbnail of user eg58
1 review
2 helpful votes
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August 13th, 2019

They have no live person to speak to, literally no contact number and no email to complain to if things go wrong, and with Offerup, things often go wrong. Besides disregarding the customer completely (both buyers and sellers) you can only sell of you use a phone as the PC website fails to recognize sellers nor has any way to post. If you sell to someone to mail, they charge you 10% and also make their own method of shipping. Neither the customer nor the buyer have any choice of how to ship and they undercharge the amount so the buyer is often stuck with the loss, and again, NO ONE to complain to. Its very poorly run and they don't seem to care since there is no one to talk to. Stupid and childishly put together amateur waste of time.

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