• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user janp69
1 review
7 helpful votes
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October 31st, 2017

My first few local purchases were great - no complaints or problems! The last purchase I made wasnt worth anything. Upon arriving at the sellers house, my picks were already boxed up & I got the bums rush. I was literally rushed out, a guy put the box in my car - without my being able to look at anything! Was given impression he was watching football & wanted to get back to his game. Once Home, I discovered the books were from 35 to 50 years old - the picture & frame had no glass! My own fault for not saying wait a minute so I can check things. Valuable lesson learned - check things out before you hand someone your money!

Thumbnail of user andrewm894
4 reviews
38 helpful votes
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April 8th, 2020

Just forget selling on this platform.
No one has money, they even try to scam you by giving you fake cell phone numbers then to steal from you in person. Unbelievable.
I just gave it go my brother who is a lawyer. This site should be banned and flushed away.
Stay far away. Same is valid for letgo!

Thumbnail of user timo521
1 review
0 helpful votes
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August 31st, 2021

This site Is really a waste of time. Most of the car ads are fake, such as selling Marley used vehicles for $1000. I believe the site once you to click on those items, which then directs mini car sale items to your search. My feeling is they probably do this for secondary gain alone. I've complain to them on more than one occasion by pointing out an ad appears to be fake, and the ads stay up and no comment is ever made. Don't waste your time too. I would have given it zero stars but I'm not sure the site would take 80 versus leaving the space empty. The one star I selected is an over estimate.

Thumbnail of user elizabethb447
2 reviews
14 helpful votes
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February 20th, 2019

Sold an item and buyer paid me via the app and I delivered it in person. But some how the funds just evaporated! Now they are not responding to my emails.
There is no record of the payment being processed. It was 130 payments

Thumbnail of user tammyk418
1 review
2 helpful votes
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July 14th, 2021

I've been "trying" to look at cars for sale but there are soooo many scams that I'm done with the whole site! I used it a lot when it was still Let Go with great success... But this Offer Up site is just a disappointment and not worth using... Such a shame too! If they only paid attention to the posts...

Thumbnail of user jenniferl2115
1 review
5 helpful votes
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October 18th, 2021

I will no longer do business with them. Their app is too dysfunctional the buyer somehow requested a refund but I clicked on their inbox it says forbidden error 5gg143v4
Their two day protection has expired so when am I getting my money? Even though it's $10.00 no biggie I still want it for gas or something.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianeb105
8 reviews
17 helpful votes
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January 25th, 2020

Way too difficult to deal with. Need an android or what ever phone texting, apps. Follow the crazy path to facebook. Do this do that. Too many steps just to list an item? Craigs list is easy 123. Even ebay. They wont return a call you cant leave a message. How rude. They can hide behind the computer screen detached customer service. Whos got time to deal with going back and forth to get signed up? Its a bunch of baloney. Another ridiculous company. If your a robot and want to deal with texting and cell phones all day long. Not a normal life. Some goof ball came up with this website just to list an item? Wont ever use them.

Thumbnail of user johng2727
2 reviews
31 helpful votes
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July 25th, 2020

I've tried Offerup several times and I keep finding ads that are a year old or more. This makes trying to find something impossible. I know the seller is an A-hole for not removing the ad when their item sells but Offerup should have an automatic ad removal after 30 days. Also, sellers don't respond to questions. It's like the millennium ad site as these useless young weirdos are afraid to talk to strangers. LOL. What a crappy and useless business this is. I'll stick to Craigslist.

Thumbnail of user debib108
1 review
1 helpful vote
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February 24th, 2022

They are constantly kicking people off for absolutely no reason. When you ask them why, they do not respond. My communications with buyers/seller have been fine, but Offer Up is the problem. STAY AWAY from OU! They are too involved in your transactions. I hope they close. Their ratings are terrible and it is obvious why.

Thumbnail of user perrys50
17 reviews
43 helpful votes
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July 13th, 2019

Do not waste your time on Offerup. I've had two occasions where I've emailed a seller to purchase their item lot and those individuals were completely incompetent. I waited over a month to hear back and even messaged questioning what was going on. Long story short, I reported these sellers to customer service and they've done nothing. It seems like they're more then content to have fraudulent sellers on their site. Stick to Ebay or Amazon!

Thumbnail of user michaelc3843
1 review
0 helpful votes
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October 22nd, 2020

There is nothing but scam artists when you put something up there. They took over let go and just run off her up into the ground. Can't get in contact with anybody. Merged but all the reviews I had lost. Very upsetting

Thumbnail of user gametechp
1 review
4 helpful votes
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November 8th, 2021

Offerup does nothing on security and safety of their own client's, reported an ad that tried to scam me, two days later its still posted? Now scammer has 5 star reviews? Sold 5? Bought 10? From their own scams lol. And the shipping scam offerup makes you use is a ripoff worse then the scammers. Our company banned it from company phones.

Tip for consumers:
offerup is has the only the promote in mind,, when the can be charging the scammers $4.99 ,, the shipping through offerup is scam why not make the scammers pay another scammer,

Products used:
craigslist

Thumbnail of user alexandrac282
1 review
0 helpful votes
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March 18th, 2022

Someone registered my email address falsely. Never had an account. Never verified the email address Scammer started selling (fake) cars in my name. Can't believe this joke site allows people to sell stuff without verification. Disgusting clowns. Real rating= 1000 stars.

Tip for consumers:
Call the police.

Products used:
Scam. No products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user justins825
2 reviews
1 helpful vote
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July 2nd, 2021

Be careful what you post. What's good for the goose may NOT be good for the gander. It seems as though OfferUp's screening process of "Prohibited" items is quite selective and only goes so far. Customer service is no help whatsoever as actual people don't respond. Inquiries and complaints are handled automatically with general prefab responses. Good luck!

Service
Thumbnail of user reall10
1 review
5 helpful votes
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November 24th, 2019

All offers for listings in this community are less than the asking price. On an average of 30%. This scavenger site and it's members are oblivious to average mark ups on consumer goods, which is far lower. DO NOT USE, unless you intend to give away your belongings, and in that case use charitable organizations. You will spend far less time than dealing with low ball offers from people that don't follow through. Deleted my account 11/24/19.

Thumbnail of user edwards1922
1 review
1 helpful vote
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July 1st, 2023

Offer up is a joke I rather use marketplace. They cancelled my site because I wanted to offer free food and money to local charities and people in need. Sad they worry more about filling their pockets than to help needy.

Tip for consumers:
Sucks

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaels3025
19 reviews
25 helpful votes
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November 5th, 2019

Here is another complete failure that is shared in a large part by the sellers. The biggest joke I see when someone is trying to ship something that weighs in excess of a hundred pounds and it's so obvious and OfferUp shipping rules Clearly say the item cannot be in excess of 20 lbs. And here is well the sellers don't like to answer questions or even reply to messages but these are self-inflicted wounds because their description of the item they're selling is so vague. Real simple solution to major problem is to make the ads expire after 30 days hello? This is not rocket science. I've seen ads on there that are more than a year old totally unacceptable.

Thumbnail of user doreenm155
1 review
7 helpful votes
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October 3rd, 2021

This app for some reason is horrible. I get messaged everyday by someone saying they want to buy my item and i reply and then i never hear from them again! I have so many items that are inexpensive but nothing gets sold! Never had this problem in california with other ones. And theres no way of reaching them to figure out how to fix/ block all the scammers and getting their help. What kind of business leaves no way of communicating with them?!

Tip for consumers:
dont bother

Products used:
n/a

Service
Value
Quality
Thumbnail of user granth113
2 reviews
0 helpful votes
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February 2nd, 2021

I have been selling on different platforms for a few months now with some success. I decided to branch out and give Offerup a try. After going through all the steps to validate myself and my honesty I noticed that I was unable to list any of my products through my computer. It seemed to be a bit of an inconvenience but I thought I could work around it. After making a listing through my phone I began to search for my ad. I changed the setting to show me items within a 5 mile radius. Even though I live in SC I kept getting results from Texas? No matter what adjustments I would make the same ads kept showing up telling me that these are NOT organic results. Don't waste your time with this app.

Service
Value
Quality
Thumbnail of user joannes77
1 review
7 helpful votes
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September 18th, 2017

I read the reviews, and most were so poor. People not following through, bad offers, etc. Get over yourselves. It's a great place to post stuff you want to see. Keep an open mind and laid back attitude. If you are not willing to negotiate a price, go to eBay. This site has value.

Thumbnail of user anthonyh681
1 review
0 helpful votes
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September 9th, 2020

I have contacted, numerous times, OfferUp customer service but haven't been contacted back in over a year. If you are going to buy up the competition (letgo) then you should do something to improve it.

Thumbnail of user chrisp1757
1 review
4 helpful votes
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March 29th, 2022

A few years ago, OfferUp had a reputation being the best place to find used stuff. However, the people who run this site have let it fall apart. Example: Just now, I looked for a picnic table in my area. Somebody had posted a table for sale, and their post says 'must go today', but the post was five years old! Not only that: this person had duplicated the same posting ten times with different pictures. In other words, ten duplicates of an item that is five years old. Nobody at OfferUp bothers to maintain this site.

Tip for consumers:
Use Craigslist.

Products used:
The site is basically unusable.

Thumbnail of user richardc2282
3 reviews
9 helpful votes
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May 19th, 2022

A terrible place to buy anything. Sellers do not answer offers nor questions. They do not remove sold items. The site only allows two days for filing a complaint/claim, and sellers may well attempt to stall buyers past this brief period. I have been through enough frustration with sellers and the system to ever want to deal with it again. There are much better on-line markets out there. Use them, and forget about this miserable excuse for one.

Thumbnail of user workman9494
1 review
2 helpful votes
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September 14th, 2023

I've bought and sold a few things on here. But honestly, most of the time, my stuff just sits on the shelf. Even after creating a good description, great pictures, and continuously lowering the price. I get hardly any traffic, but that's not my main problem here. My main problem is that I got scammed. Some guy named Tanner sold me an xbox. He said it worked like new. When I got it home, though, it didn't turn on. He texted me some stuff he has to do to get it to turn on... that's definitely not "like new." I asked him to take it back, and it's been three days now. Offer up won't help cas they don't cover I. Person cash trades so I feel $#*!ed. I could take it to small claims court, but what if I lose and have to pay this POS even more of my money, cas the system is so flawed. Below is a picture of the profile that scammed me. I'm pretty sure he had a profile picture before we met, now it's gone.

Products used:
Xbox one

Service
Value
Quality
Thumbnail of user jenniferb4257
1 review
0 helpful votes
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November 21st, 2022

This is got to be the most ridiculous way to sell your things, almost every response I've gotten from my items it's just a waste of time, excuse me...(they're wasting my time) or they don't show up. What a JOKE.

Service
Value

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