• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user alfredoc62
1 review
6 helpful votes
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March 24th, 2020

Scam, bought a cpap machine new in the box.It was broken old junk that didnt work.
Lost my money and learned my lesson. Dont use offer up.

Thumbnail of user curtisz11
1 review
0 helpful votes
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December 9th, 2019

My motorcycle was only half paid for and missing. Offer up won't respond to request of helping sherriffs detectives
Beware of this app!

Thumbnail of user brel12
2 reviews
0 helpful votes
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December 17th, 2021

Lists the item and then you pay to promote and no buyers. Promotes scammers l, horrible site... Facebook marketplace is 10x better

Service
Value
Thumbnail of user gayl6
1 review
3 helpful votes
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August 26th, 2018

Don't ever trust anyone to ship anything you on this website or app. Jasmine aka *******@yahoo.com thanks for the experience you thief.

Thumbnail of user steves1220
1 review
3 helpful votes
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January 21st, 2020

Offer up customer service is horrendous. Save your self alot of time and use another platform to buy and sell from.

Thumbnail of user joshuah542
1 review
0 helpful votes
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July 3rd, 2021

Still waiting on my money from two different buyers. $#*! offerup this is the last time i use your platform. I wan't my money now.

Thumbnail of user alak4
1 review
6 helpful votes
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April 3rd, 2021

After I payed they just close the account and took the money & no refund
no contact center for help no email. Many app errors.

Tip for consumers:
offer up is bad app

Products used:
sale my car

Service
Value
Shipping
Returns
Quality
Thumbnail of user larryp428
1 review
0 helpful votes
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December 18th, 2020

You let companys advertise that are scams. Wouldnt recommend to anybody. Stay far away from the app
Crap app!

Thumbnail of user vahek1
1 review
14 helpful votes
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February 11th, 2018

Out of about ten to fifteen potential buyers, I would say only one or two, if I'm lucky, actually consider buying a posted item. And if I'm very lucky, maybe one of those fifteen will actually buy. Lots of buyers promise to buy, and or show up at a certain time, then flake out, don't have the common courtesy to say they're no longer interested in buying the item, or they they insult you by offering way too low of a price, lowballing. Many don't seem to understand the meaning of "Price Is Firm", or "Firm Price", as they'll keep asking the same stupid question of "Is that your lowest price?", or something idiotic to that extent. This website is full of idiot buyers, and who knows, maybe idiot sellers also, as I have not bought anything but only sold a mere few items in almost a year. I had this one smart $#*! buyer who wanted to buy a $10 item from me, who lived over 120 miles away, one way, and who wanted me to deliver it to him, after I made it clear that I don't deliver, or ship. Anyway, the Offer Up website has become/is a bull$#*! website, and one which no longer works, as it's not possible to post items for sale, as it's always asking to edit the location, but will not accept the zip code or the GPS location. Also, don't expect customer service help, as there is no customer service. So I'll be going elsewhere for selling my items. I'm giving it zero stars, and if my review does not post, I'll give it the one lonely star just so that my review goes through. Just as I thought, will not let me post the review without at least one star. And one star it is! Stay away from this stinking website. There are many others to choose from.

Thumbnail of user paulg1570
2 reviews
0 helpful votes
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August 1st, 2021

Most everything on here is scams. Offer up could put a stop to it if they wanted to. Letgo was a lot better.

Thumbnail of user stanleyg89
1 review
2 helpful votes
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November 3rd, 2020

You ever watched a dog take a dump in 30degree weather? Offer Up reminds me of that steaming pile of $#*!. I can draw many comparisons.

Thumbnail of user flaviusb
1 review
3 helpful votes
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June 8th, 2018

OFFER UP stole my money. I sent my item to the buyer, with the OFFERUP MAILING LABEL and they keep telling me to "send my package" regardless of USPS confirming delivery! OFFERUP IS A SCAM!

Thumbnail of user kennethk111
1 review
1 helpful vote
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November 23rd, 2018

Here is what I sent to the company... did I get a response... NO. I am done with them.

I have a major problem with OfferUp. It is most
Frustrating that a person can make several offers. Send msgs to the seller and
No response. To may way of thinkkng if they want to be part of offer up
There should be some sort of rule as to how long they can continue without be
Responsiable. I have only had only two purchases and yet I've made
So many offers but all that happens is no response. Also, why are people
Allowed to indicate a price so low. Then when you offer above that amount
They still don't respond. I have even sent a msg asking what was their
Asking price. One of these individuals have gotten at minimum of 6 offers
And msgs from me and not the courtesy of a response.

Have made at least 20 purchases using e-bay. It is
So much more responsive in all aspects.

Just thought you should know. Also, this is at least
The 3rd time you have told me to changes my password because
Of some sort of unusual posts! What is that all aboutdoes
Not say much for security. Also, trying to make changes too my account
The instructions are not correct! You keep referring to the app... I don't use the app. I use the Internet!

As a webmaster I can tell you that the site has a lot of problemsfor instance
If I put in for instance Seattle I still get items from all over the
Country. Why is that.?

Thumbnail of user alanp366
2 reviews
4 helpful votes
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February 17th, 2021

Offerup.com has one major problem in my opinion. This is the second time I have encountered this problem and it is just soooo frustrating. You research a product, look on various sites to get an idea of what the product is worth, finally decide to buy it on offerup. You pay for the item and offerup lets you know that they have sent a shipping label to the seller and has told them to ship as soon as possible. After a week, no notification that the seller has shipped your order. So you write the seller. No response. You notice that the item you purchased is still being sold on the seller's site. You write the seller, "Hey have you shipped my item and why is it still for sale on your site". No response. In the meantime you lost out on opportunities to buy the product on other sites. The last time this happened I was looking for a leather desk chair. I asked the seller if it was still available. No response. I really wanted this particular chair and was so happy that I finally found it. Kept writing the seller, no response. Finally I was able to obtain his phone number and I called him. He told me he sold the chair 3 months ago. I wasted about a month on this guy. I have a feeling I am in the same position with the seller I am currently dealing with. In my mind, I bought the item, no need to continue to look for it. My guess is the seller hasn't looked at his offerup account in a year. No need to respond to me as he probably sold it 6 months ago.

Offerup has to have the ability to mark an item as sold so that buyers are not put in this position. As soon as offerup sends that shipping label to the seller, the item HAS BEEN SOLD., and offerup should marked it as sold.

There is no incentive for a seller to keep his offerup account up to date once an item is sold or to ever look at it if he hasn't sold something in the last year. There is no phone number that I can call for help at offerup. No Offerup email for me to complain to so that offerup can find out if the seller is still active on their site. Just a HORROR SHOW.
I tried to post a Word document showing the email proof of purchase but your system would not allow only allow jpeg, gif etc.

Thumbnail of user virginiag698
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

I have sent many emails to OfferUp as I have not received my money on an item sold back in December they do not respond and I still have not received my money, bad business!

Service
Value
Shipping
Returns
Quality
Thumbnail of user melisal7
2 reviews
3 helpful votes
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February 3rd, 2020

Filed dispute w/ my bank offerup said I had to lift the dispute to get my $ now they closed the case

Tip for consumers:
Cant trust the refund policy after returning the replica items to the seller. Offer up still kept my money THEN they scammed me into telling my bank lift the dispute so they could refund me but instead then they closed the case THIEFS. THEY ARE SCAMMERS

Service
Shipping
Returns
Quality
Thumbnail of user jakes160
1 review
1 helpful vote
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November 16th, 2018

Site is garbage. People love to simply waste time. Attracts broke A$# crackhead people. Badly managed. Have the nerve to ask for promotion money.

Thumbnail of user feleciac2
2 reviews
11 helpful votes
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May 24th, 2018

People send you emails asking if its available. You take the time to respond back and say yes. Then you never hear back. Whats that about?

Thumbnail of user laurag90
3 reviews
3 helpful votes
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October 18th, 2018

Most people dont take down their add, many never answer you when you contact them to purchase their item. Too many uneducated advertise on this site

Thumbnail of user jackl697
1 review
0 helpful votes
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September 15th, 2021

Confirmed users don't ship product on time and don't respond to messages. Every day there are new scammers to the point where they run the site.

Tip for consumers:
If you want to run a scam this is the site for you

Service
Shipping
Thumbnail of user sandraf847
1 review
0 helpful votes
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June 10th, 2021

$#*!ty $#*!ty $#*!ty
Still $#*!ty
You really want me to say $#*!ty over & over & over
Still $#*!ty work. Period

Thumbnail of user marissat44
1 review
0 helpful votes
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May 4th, 2021

They really need to bring. Let go, this is the worst stay on the planet, I absolutely hate it. Absolute garbage people go on that site.

Tip for consumers:
Unequivocally don't go on this site, a complete waste of time even if you're a buyer or a seller. The worst of the worst people go on here.

Products used:
Fashion accessories.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raisap7
1 review
1 helpful vote
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May 5th, 2022
Verified purchase

OfferUp failed to protect my merchandise with their postage label. It was damaged during the shipping.

Tip for consumers:
OfferUp scams the sellers into making them to believe that their merchandise is protected during the shipping with their postage label and 12% fee the charge. The truth is: if the seller's item is damaged - OfferUp refunds the buyer but the seller is left with nothing: damaged merchandise and no reimbursement and proceeds whatsoever.

Products used:
I tried to sell my marble chess game.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyp1178
1 review
0 helpful votes
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January 22nd, 2021

In my Area Offerup Mobile App inflitrated by Applance Liquidation 2 Prophile and its 30 plus connected prophiles that are posting night and day duplicate posts. Take up 50-75% of my local feed. They all have same writeup see below. Edit pics a but. I spent
2 weeks trying to report without any change. They are only getting free advertising. When you go to this hole in the wall place (bc they will my msg you) items and prices no longer available. Also there has been a dramatic increase in brand new prophiles that ask if freshly posted items are available then msg you for your phone number. I've reported more than 10 of these is past week with only one being deactivated. Is Offerup staff of COVID Vacation? I'm getting very tired of this app which I once loved above the rest to buy and sell items on.
Here is what the appliance ads all say in English and Spanish
//Come to 8231 burnet road Austin Texas!
Open daily 10-7pm! MAJ
Attention: due to the high level of messages. We can not reply back on this app. Hope to see you soon at our location!
Store Name: Appliance Liquidation//
Anyone else annoyed by this?

Tip for consumers:
avoid it like the plaque. all the reviews for this store online are negative do the search yourself

Products used:
none bc they did not have item or price advertised on Offerup. Worker in store not helpful and very rude when you ask about Offerup Ad. In Store they are over priced for a scratch and dent store. Mostly Garabage.

Service
Thumbnail of user douglasr445
1 review
0 helpful votes
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April 16th, 2022

I noticed very old ads and reported it. Got my account disabled. Don't use this site. Unable to reactivate my account.

Tip for consumers:
Don't use this site. Lots of old ads - some up to four years ago, maybe longer. I reported this and my account was disabled for violating community guidelines.

Products used:
None. Account disabled.

Service
Value
Quality

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About the business

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