• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user henrye85
1 review
19 helpful votes
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March 21st, 2021

I bought supposed locked iPhone 12 pro max for parts, and the seller sent me a CLONE phone with a different imei number as ad
Vertised. I reported to offer up immediately, guess what they did, released my money to the criminal. Sending me an email that I never reported on time. Offer up go to your app and investigate it and you will find out I reported the issue same day. Please refund my money. This is wrong and bad for your company.

Service
Value
Shipping
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Quality
Thumbnail of user stevef1070
1 review
0 helpful votes
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January 10th, 2022

Got a new phone, put in for password reset. Email came full of garbage no link to reset. Email offer up said they aware this is happening that was 10 days ago still no answer several emails … they suck! Can't sell going back to Craig's list. Should be offer little to no help

Thumbnail of user dockj9
1 review
0 helpful votes
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September 19th, 2020

We should all inspire people to stop using this horrible app. It really deserves no stars. Letgo was a awesome app. The proof is most people gives OfferUp a one-star. You have to ask yourself why is that. Don't waste your time go anywhere else to sell your items. And I mean anywhere else is better in my opinion.

Thumbnail of user bobj421
1 review
0 helpful votes
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November 25th, 2020

Hope OfferUp sees this
Ever since they changed the format. It
Sucks It's slower
Messages doesn't go through. They seemed to have changed it. But for the worse. I'm sure you had good intentions but you have terrible results. Now it looks like your trying to hard. Make simple not fancy. Might work. Wish let go came back. Sad you bought them and then made it worse

Thumbnail of user mariesak
2 reviews
19 helpful votes
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September 5th, 2020

I discontinued using OfferUp a few years ago as there was so much fraud on the site. There was never an issue with Letgo. The letgo app and site was user friendly. Now that the two have merged, its just like the original OfferUp but worse. In addition, there are so many duplications of items for sale. Extremely disappointed and not sure I will even use it.

Thumbnail of user johnf2928
1 review
0 helpful votes
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February 28th, 2021

Over half the time the sellers never respond to you when you ask about their items. When you are the seller and pay the offerup fee to have your item promoted, offerup bombards you with fake buyers asking if it's available but then never replying when you try to reach out to them. The entire process is extremely sketchy because the site is run so poorly. Such a shame because this site would be an incredible way to buy and sell things if it was operated a lot better.

Thumbnail of user robm306
3 reviews
15 helpful votes
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February 18th, 2024
• Updated review

They don't flag ads, and they don't remove ads that are just there and no response by owners. Site is a joke. Nothing but fake ads. Watch out for Scams

Tip for consumers:
Waste of time.Ads that aren't selling anything.

Products used:
Music Instruments

Service
Value
Shipping
Returns
Quality
Won't List Items Or To Slow
December 9th, 2023
• Previous review

Use to be a good site. Now they take forever to list your items, especially if same item is already listed and they want more money for it, or have the premium account. Craigslist is better, and faster when it comes to listing your item. I sell more things off that website. And it's still free.

Products used:
Music

Service
Value
Quality
Thumbnail of user jaym542
1 review
1 helpful vote
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September 6th, 2020

I've bought quite a few items and sold once or twice through offerup. It was easy meeting in person. Seems like now a search only brings up mostly items that are miles away, shipping only, posts that are years old and lots of ads. This new offerup sucks... J

Thumbnail of user sharonb531
2 reviews
5 helpful votes
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August 10th, 2019

I buy and sell a lot online and overwhelmingly positive experience; this was my first experience with OfferUp. I purchased an antique shaving mirror from a seller CA. Paid A LOT for it because it's exactly what I'd been looking for. Questioned if shipping was really possible, seller said yes. He sent it with NO protection, didn't make the box fragile and NO insurance mailed all the way to MA. I am horrified. He is not taking any responsibility and I cannot get an answer or help or REFUND from OfferUp. Convinced the whole company is a scam. I can't process a for buyer protection because "someone" already did. Hmmmmm, wonder who that could be? Thinking the seller.

Thumbnail of user jinr9
1 review
1 helpful vote
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December 18th, 2022
Verified purchase

Like anywhere, stick to face to face and be safe! Buying off Offerup with shipping is taking a chance of getting scammed. I've noticed they will sell items with zero intentions of shipping and will ghost you after payment. Many will refer you to their bogus rating which are easily manipulated. And, the staff there are more concerned about sellers than protecting the buyers.
Stay clear of this place

Tip for consumers:
Stay away!

Products used:
Bought tool

Service
Value
Shipping
Returns
Quality
Thumbnail of user carflippingclt
1 review
6 helpful votes
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April 12th, 2023

I sold cars on OfferUp. The site is full of scammers and spam. You get a hundred messages a day asking for your phone number from fake accounts. The site will also take your money when you post items, and not even actually post the item. If you request refunds, they will cancel your account. Whole website is a scam and needs to be shut down! Good luck with customer service, they will give you the run around.

Tip for consumers:
Terrible site, terrible service, will rip you off constantly!

Products used:
I paid $8 a post to advertise my cars. Straight scam. If you use them alot, get ready!

Service
Value
Returns
Quality
Thumbnail of user joeb555
1 review
6 helpful votes
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August 18th, 2018

Because of their Algorithms, competitors can band you from selling on this site by simply reporting your listing is wrong even through nothing is wrong with posting. No posting without app. What if you use a laptop and a cell? These guys are the worst! Don't waste your time with these losers.

Thumbnail of user wills355
1 review
0 helpful votes
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January 19th, 2022

OfferUp customer service has by far been one of the most frustrating experiences I have ever had with a business. I have had numerous issues with my postings without any help whatsoever. I don't recommend using this platform and would steer people towards any other platform, such as Facebook, Craigslist, and Nextdoor.

Tip for consumers:
Don't use unless you absolutely have to.

Products used:
I posted on OU for a while and have had numerous issues arise with the platform without any solutions provided by their customer service team. They are impossible to get a hold of, provide no phone number to contact, and are entirely unhelpful to the average consumer.

Service
Value
Shipping
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Thumbnail of user bv12
17 reviews
47 helpful votes
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October 2nd, 2017

The app is easy and fun to use. Have yet to sell anything, though. As for buyer responses, you get very low ball offers, or people just messing with you. Had better luck with Craigslist. Also, I wish they would have a different chime for sales vs notifications. I guess it's to make sure you look at your phone reminding you of the app, because you're not sure if the chime your heard is indicating a sale or a notification.

Thumbnail of user leea233
2 reviews
19 helpful votes
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April 21st, 2020

I'd like to buy or ask the seller a question. But (almost) every time I try, the Offerup site won't let me send the message - I keep getting an error message telling me to refresh the page. Sellers must not be getting offers or receiving messages from potential buyers and that is a shame. On the odd occasion when I am able to complete/send a message, the seller never responds, so I don't know if they are even getting the communications. Don't waste your time with this site - Offerup sucks!

Thumbnail of user vickyz19
2 reviews
4 helpful votes
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August 4th, 2021

When you get messages from someone wanting to buy you're posted item, the message disappears after few minutes. There is literally no contact support because when you try to use their link to contact them, you get an error and it won't go through. Also, they take it upon themselves to decide whether you give out your phone number or not and that should be your decision and your decision only. This is the worst app to use if you're trying to sell something

Tip for consumers:
Use Craigslist or Poshmark instead

Products used:
Didn't use any products. I tried selling merchandise on this app.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dougr98
1 review
8 helpful votes
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December 20th, 2018

Offerup has held my funds of over $3,000.00 & will not release my money. The only response I have ever received over a month ago- was that the funds department would get back to me as soon as possible. It has been 3 months now. This cannot be legal to withhold funds from people selling on Offerup. Please, if this has happened to you, please write a review or contact an attorney. I will be contacting the FBI about it as well.

Thumbnail of user jessicag1624
1 review
1 helpful vote
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January 13th, 2022

Hello, this is just sad because, I honestly thought it could be a great way to get a vehicle without the hassle! Well, wrong answer! To be frank, a mechanic told me about this site. I was like, what the heck let me try it. I looked into it, searched through the vehicles... ok, talked something over with loved ones. I was excited then boom... Fraud Mail with scammed alert attached.

Tip for consumers:
He'll no

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasm310
1 review
8 helpful votes
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February 17th, 2018

Must be run by a " bot" instead of a person. I closed account months ago, am getting responses still. Google needs to unhook OfferUp. If you agree, contact Google and complain about your problems, LOUDLY!

Thumbnail of user kosmohavocr
1 review
1 helpful vote
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September 3rd, 2022

I sold on this app for a few years, and it was all good. But then they combined with let go and started having ads for new items at places like Walmart and others. Then they started blocking all my posts from being seen or sold. Which is totally unfair business practices! And I'm sure they'll deny they did it, but I know for sure they did. I will not do business with such people and would recommend to any and all to avoid doing any type of business with people or apps that are as shady as OfferUp is now!

Thumbnail of user sheliag7
1 review
8 helpful votes
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February 21st, 2018

Use to be a fun site to either sell some items or find some local items for sale at fair and reasonable prices! Now, the site has been overrun by furniture store and adds from other websites selling items. I use to use it all the time... I am now trying to find a good replacement site that only lets LOCALS post... not the big furniture stores! If you feel like spending 85% of your time scrolling through said furniture store adds and online adds... by all means, this is your site! So sad. Use to be so much fun shopping around on Offer UP!

Thumbnail of user donaldt630
4 reviews
8 helpful votes
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August 14th, 2020

Same as Letgo, I'm sure this site has some kind of software that makes it look like you've got tons of people looking at your ad. Then when you do get a hit, it's always "Do you have THIS" or "Is IT still available" these caned phrases generated by the people at Letgo and Offerup. Then you'll have scores of people that simply do not respond at all, It's incredible. They'll message you, then you respond immediately (5 seconds) then they (The buyer) will not respond. It's people like this that need to be removed. People that simply use the site to irritate others. When people play to many games wit me, I make it a point to lead them on a goose chase to teach them a lesson about wasting other peoples time. I hope others will do this too. When the "buyer" starts playing too many games or flakes out, give them a price they cannot refuse, then an address across town where you will not be. It's the only satisfaction you'll get on these douche-bags that waste your time.

Thumbnail of user debbiem814
1 review
4 helpful votes
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June 12th, 2020

I have made over 10 purchases in the past 6 years and I love it. I do not interact with anyone that has less than 10 sales and I always meet at a place like Walgreens or a gas station. I always meet during the day. The items are really great and some people are really just trying to make a few dollars or get rid of something I may need. I furnished my retail space with things from Offer Up and always paid 80 to 90 percent less than retail.

Thumbnail of user angic2
1 review
8 helpful votes
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July 13th, 2020

I made a sale shipped the item with the shipping label that offer up provided. It still shows on their app that it hasn't been shipped. But when you track tru usps it shows it's on transit, yet I keep on receiving message from offer up to ship the item or it will be cancel. I cant talk to anyone since there is n ok 1 800 number, nor live chat to get support. Frustrated!

Thumbnail of user deer141
2 reviews
15 helpful votes
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September 13th, 2020

Worst selling app out there. LetGo was awesome because you could renew ads but when they merged, the fools kept crappy Offerup and ditched Letgo?! Bad move. All my ads are stale now. I lost over 100 listings that suddenly just went bye bye when they disabled Letgo. Zero stars No one I know uses offerup, and ALL my sales came from Letgo!

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