OfferUp

Terrible service and in my humble opinion a scam! After listing my furniture and paying a promotional fee, I was informed that my account was removed due to violations of our Posting Rules and/or Terms of Service. After a review of your account, they have agreed to restore the account. Your account is now active.

Keep in mind, I've NEVER used this service or posted to this account before this week. When I explained this was an obvisous mistake, and asked for a refund, they refused!

I bought something on Offer-Up and they took my money out of my account before the seller had shipped item. We'll seller notified me they had dropped the item and it was broken. I've been trying desperately to submit a claim for refund. After they make it almost impossible to find where to submit the request I finally reach where you write description and write everything out I hit the submit bar and all it says is "Something went wrong" over and over. It's not the seller fault, it's like Offer-Up is screwing me out of $57.00. Offer-Up is a rip-off. Edward M. Kirk

First negative is how glitchy the app is. I have had it completely blank out on me on 3 separate occasions. The timing was terrible as I was engaged in sales/purchases/meet-ups all three times.
Second issue is the inconsistency with the guidelines. Offer up will remove an item from your listing refer you to reread the guidelines and then repost an item if you determine that they made an error. It's really odd, the items flagged and there seems to be no rhyme or reason. Furthermore, of the item removals I have experienced- guidelines were met. I was able to get customer service to investigate and restore, but why?
Shouldn't this be done BEFORE your item is removed and you are threatened with suspension?

I hate offer up so much because they allow the scammers to run the site. I get even
By trolling the site hopefully warning and running off the remaining good buyers (fools)
In time the site will fail, right now 5 year old ads and scammer spam are about 70% of
The post. If offer up cleaned up all the crap the site would be bare.

I have used it for year,s and had over 100 postings. Literally, every item I posted on OfferUp was also posted on Nextdoor, Facebook Marketplace and Craigslist wth NO issues.
Today, out of the blue, they just DELETED my account which took countless hours to set uo all the ads with numerous photos and descriptions!
I asked why, and here's their pathetic non- response:
OfferUp reserves the right to remove items or profiles at its own discretion with or without previous warning or education efforts.

Any pending offers have been canceled and funds released back to the method of payment. It may take up to 10 days for pending authorizations to disappear or for refunds to fully process. If it has been longer than 10 days, please reach out to your financial institution.

Please be aware that opening a new account once your account has been removed is not allowed.

Thank you,
OfferUp Support

Opened an account and it was immediately closed by OfferUp advising I did not follow community guidelines. Tried again under another email address and the same thing happened. I had not posted anything on either accounts. What did not meet their guidelines? My name, email address, that I lived in Calif?

I wanted to try offerup seeing I have an item I am trying to sell/get rid of. The very last thing I wanted was another app on my phone and I had hoped that using offerup was on computer. Unfortunately, anything I want to do, post an item, edit the item description, or even edit my profile, it MUST be done on an app, and that's unacceptable. Suppose someone doesn't have a smartphone with app capability? They can't use offerup.
Improve your requirements offerup. Not everyone on the planet has a smartphone where they can download apps and not everyone wants yet ANOTHER app on their phone.

I bought this fake west elm mirror from Morgan on OfferUp, litteraly with the bar code but the length and weight are not the same as real west elm mirror.
She is selling a lot of fake west elm products which is illegal.
Please take cautious when you buy on OfferUp.
Please see attached photo of Morgan's profile.

Do not sell your items to anyone online, if you sell make sure it's in person, offerup doesn't offer any protection, I've been waiting on my money for a week, tracking keeps saying next day, I don't believe I will be paid for items, they were stolen, and offerup took the money, with no intention of depositing in my account, I will be reporting to BBB, both the seller and offerup, I sold the products for nothing and total was probuts were over 80 dollars, and sold for 35.00, after sell offerup took 5.00 for shipment, when the buyer was suppose to pay for shipment, this entire transaction was a scam, to keep others from going through this I'm reporting the incident.

This app has very bad costumer service and policies, they will close your account with no reason, even if you have hundred listings and and positive feedback
No way to get hold of live person to resolve the issues, I have paid for my listings regularly with Offer up

After spending almost $200 on an item I didn't get it and offer up did not allow my refund even though I claimed it well within the time period. This site sucks! There's no customer service number no way to get a hold of them it's just f****** ridiculous you have no protection when you buy from here!

Buyer beware offer up does not help you when you need it no one to talk to when robbed web site is real bad everyone sell things cheap asking for your phone number to robb you even more i just want my money back no fair do not buy here! The pic off full plane was his add the busted up junk is what i got da a hole all done by a $#*! named rick

Sold an Apple Watch two weeks ago. Had it shipped and the receiver filed a complaint because it was iCloud locked. I fixed it the same day and they decided to keep the watch but offer up never gave me my money. I've sent several messages throughout the week that no one has answered

There is no oversight here. The only target and objective to spend money. Neither offerup or sellers care for "timely service"

The battle starts once you are charged. You will enter into a nebula with a black hole right at the center sucking you numb.

Dear OfferUp Team,
This is to verify my transaction number *******. My buyer have cancelled his order even right after OfferUp confirmed and I notified him that his item has been shipped out.
The package is its way to his address and seems like not only i wont get paid but also im loosing the phone i sold for $150.
OfferUp has not contact support number nor email.
If anyone can help me to retrieve the payment or at least redirect the package back to me. Really appreciate it.

I ordered a porcelain clock that arrived damaged and because I missed there deadline by 1 day as I was in the hospital and didn't see it, they refused a refund even though the seller was perfectly happy to give my money back. Absolutely the worst customer service I have ever experienced in my life. I will never buy, sell or recommend there app again. Buyer guarantee my $#*!.

Buyer beware there's more scam artist on here they post the same pictures of the same stuff they're selling and have different names out there good luck if you buy. I am pretty much done with the OfferUp they Cannot control their side. They take pictures of my credit card and get all the information in the world on me. But nothing on the thieves out there and they're so easy to spot and they still won't get them all I'm finished with it. Look at the pictures I posted same phone by different people.

Totally disappointed the way OfferUp now is changing what it was at the beginning a really good neighbor to neighbor selling app. Ads and business post are out of control and the true is it lost the real essence of a neighborhood site. If my plan is to buy something new I will search other online sites instead of OfferUp that was meant to be for neighbors trying to sell goods they dont use anymore. Lately it becomes so annoying to search for something in OfferUp.

I have been selling stuff on "Let Go" for years. Once "Offer Up" purchased "Let Go," it has been a disaster. Terrible customer service. I sold an item and it was damaged while shipping. Offer up did NOTHING to protect my sale. No insurance on the package therefore, I do not get paid for the item and I also now have a damaged package that cannot be resold. I recommend working with Facebook marketplace or Posh. These are safe and more reliable for both seller and buyer.

I also sold another item and have not been paid. The package is showing delivered but OfferUp hasn't paid me for my sale. I have contacted them and gotten no response.

I bought an apple watch today on offer up. The seller accepted the offer and then said he was gonna start the shipping process. He later messaged me and said that he had a problem collecting the money! Mind you. I have a receipt and online banking saying otherwise. So aggravated. I can't cancel it and he keep saying that he can't cancel it the system won't let him... I hate people who steal... its so aggravating and is giving off broke vibes... I emailed support... nothing I will never order from here again..

For every item I've posted I'll get 10 messages about people "for sure wanting" item but not a single person shows up. Not to mention the grammar and type of messages being of such poor quality. This app is a waste of your time and effort!

I had my account for years, posted an item and they sent me a message the deleted my post. I contacted customer service asking for an explanation so it doesn't happen again and their response was blocking my account. I thought it was a selling site in which you can list your items but it seems like a scam operation. Stay away from this scam.

I never post anything duplicate, all of sudden they banned me from posting duplicate? What crummy service they have, I used to use Letgo & it was awesome they these offerup more like offer Down bought them & ever since they gone down hills in the cracker. I don't sell there any more since they are so rude & racist.