• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 753rd among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user anthonyc339
2 reviews
7 helpful votes
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August 3rd, 2018

I made 3 offers on 3 different guitar amplifiers. All 3 had been sold over a year ago and couldn't remove their ad or find help to have it removed. Then I inquired about a ratty chair listed as "Free". The seller emailed me saying it was $200. On top of that if you find something to bid on while online you are redirected to try the app. You go to the app and you can't find the original item you wanted to bid on. Infuriating. DO NOT waste your time.

Thumbnail of user shelahs4
1 review
0 helpful votes
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November 23rd, 2020

I sold a purse for 50.00 and offer up kept the money I was never paid. I spoke with the lady who purchased it and verified she received it. Upset that I was nit paid by offer up. I usually like offer up but this set a bad taste when I was not paid. Would like to know where my money is.

Thumbnail of user charlieh328
1 review
0 helpful votes
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August 14th, 2023

This is the worst app ever. Don't sign up or sell in Offerup. You will be scammed. Jealous $#*!s will flag your posting and Offerup, the piece of shut they are, will not check validity and just remove your item.

Thumbnail of user cb759
1 review
0 helpful votes
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February 6th, 2022

This is the worst app I have ever used. It is defective in more ways than i can list in one review including not receiving notifications.
It is completely not user friendly, they should have adopted the Letgo app when OfferUp acquired them.

Thumbnail of user toms1311
1 review
0 helpful votes
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October 19th, 2020

After 4 years and 168 5 star reviews they just deactivated my account. No one tells me why. No one answers my emails. It is sickening, as I am out of work and dependent on any income I can make. STAY AWAY. How do you kick someone for NO REASON? NEVER had an issue with a customer at all. SO frustrating

Thumbnail of user crystalv261
1 review
0 helpful votes
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September 18th, 2021

Offer up support is no help whatsoever try and try to get ahold of them and it's always a useless reply. If you send an item a day or two late and the post office does not update shipping right away you basically get scammed buyer gets the money back and the item and offer up can't do anything other then have you figure it out on your own with seller.

Thumbnail of user johnn423
1 review
8 helpful votes
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August 14th, 2018

I have a computer and cannot post on offerup. How stupid is that. They require you to download the app to post items to sell. This is the worst form of leading you down the wrong path. Offerup is totally useless in this format. Not everyone wants the app on their phone to sell one item.

Thumbnail of user manjushau
1 review
1 helpful vote
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July 28th, 2018

I was trying to contact a seller after making an offer. The seller needed sometime to think and respond which she told me. However later when I was trying reach the seller - all I saw was "Please refresh the page and try again". I messaged the seller on the message thread. It appeared the message was sent but however when I refreshed I saw the messages were getting lost. That is pathetic and less safe as well.

Thumbnail of user tiffanyz15
1 review
13 helpful votes
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August 29th, 2019

People message you saying they want stuff, I write back and **crickets** it's like the people aren't real people. I can understand 1 or 2 not writing back but it happens EVERY time. I think it's a big scam app.

Thumbnail of user adamc777
1 review
0 helpful votes
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June 2nd, 2021

Don't waste your time with this site. It has become a car dealers page. Car dealers are more likely to use the pay to play service so they get the majority of views. If I search for a throw pillow I shouldn't get a list of cars for sale near me.
This once was a site for local buying and selling.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jj497
1 review
0 helpful votes
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October 9th, 2020

I found 1 to 2 years ago ad and nobody replies me. Even recent ad most of sellers never replies me. Offerup stuff never replies me too. Like I'm a ghost. Nobody can see me. Craigslist is the best choice.

Thumbnail of user sams591
1 review
3 helpful votes
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February 21st, 2019

Offer has robbed me from not paying me $101.36 since January 8th. I shipped my item to the buyer, and was delivered. I have sent emails after emails to offer up no funds. They got paid 7.9 % their fees, and I got nothing. The buyer got my item. I want to seek legal action? Any advice? I would not recommend anyone to use offer up. They are scammers and thieves. Let's all get together, and report offer yo to the media. Let's take their business out so that they don't steal people's funds. I am 100% down for it.

Thumbnail of user jasonm1674
1 review
0 helpful votes
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January 12th, 2021

Offer up is a disgusting app. I used and loved letgo. I cannot stand OfferUp. Not even close as trustworthy as letgo was. Old ads. Waaaaay more scammers. Horrible design and just plain awful. Used letgo for over two years to buy and sell without hassle. Had offer up for 3 days and deleting.

Tip for consumers:
Helpful if they never bought out letgo.

Products used:
Never used because the app is pure garbage

Shipping
Thumbnail of user davidq527
3 reviews
0 helpful votes
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September 16th, 2022

I was disappointed in the type of people this app attracts. I tried to sell a piece of expensive furniture at a low price because I have no room for it. I asked for $50 and was asked if I would sell it at $30 and later, $20. I probably will not use this app again.

Service
Thumbnail of user kcl34
1 review
0 helpful votes
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September 19th, 2023

I purchased some bakeware pieces that were mailed to me. They arrived broken. The seller felt the fault lay with the post office, but I wanted a refund. OfferUp claims they have a buyer guarantee if you contact them within four days of receiving an item you are dissatisfied with. I contacted them numerous times by email and received no response. Then I called. The recording says calls to that number are not monitored. I finally filed a Better Business Bureau complaint. BBB reached out to them numerous times, and never received a response. I finally had to file a dispute with my credit card company to get my money back. Terrible platform with no integrity as a business. I will never buy anything off that site platform again.

Products used:
None. Pieces broken in transport

Service
Value
Shipping
Returns
Quality
Thumbnail of user raie1
1 review
0 helpful votes
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September 12th, 2020

Find another app to sell your stuff. Letgo was awesome, why did combine with offer up. Please comeback Letgo or create anther app.
I sell item for $10 and offerup offers $4.99 to speed it up, very frustrating, and ridiculous. The phone dosn"t ring.
Stay away from this app

Thumbnail of user imrant9
1 review
7 helpful votes
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March 11th, 2018

They locked my account for absolutely no reason. I was a TruYou member and 30+ ratings of 5 star each. I contacted them multiple times, with absolutely ZERO response. You cannot get worst service than these people. They have zero business comm skill, no workflows and the App sucks. Actually the APP never showed me the account status anyway. I cannot imagine am immature APP like this made it; s way through App stores and Google play.

Thumbnail of user jamesw4520
1 review
1 helpful vote
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May 25th, 2022

Offerup will ban your account without notice and without reason. Offerup will accept your money to post an item but will not post the actual item. After you complain and wait about a week they may refund you your money. Offerup's customer service is truly horrible. Craigslist is a much better option. My review is honestly based on my own experience with Offerup.

Products used:
Retail sell.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbieb287
1 review
6 helpful votes
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June 6th, 2018

They don't respond to customers they also rip you off making you think that it's only $2 and something to bump your posts when really it's only one post you're allowed to bump after that you got to pay another 2 bucks not only that but they don't allow customers to see other customers reviews which is really stupid and inconvenient

Thumbnail of user angelas184
1 review
8 helpful votes
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July 11th, 2017

Terrible service, duplicate entries, waste of time, no customer service, no one to hold the seller or buyer accountable. Back to EBay for me. The seller as well as the buyer is held accountable. You sure won't get many false leads or offers. GARBAGE!

Thumbnail of user raec12
1 review
1 helpful vote
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November 1st, 2018

This is a very badly managed site. I have items for sale and have received emails
From buyers but offer up claims I have no items for sale or emails. Also getting foridden error message. Tells me it's a scam. Just no good. Check out letgo. Seems a little more reliable.

Thumbnail of user mikej1022
1 review
0 helpful votes
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May 21st, 2021

Offerup collects interest the longer they hold your money when you sell. Do you guys think that's right? They collect interest on money that's not theirs. They tell you "you will receive your money in 5 business days" and it's day 25, so they're 20 days late but they're making money. They have a history of this on consumer affairs, trust pilot and the BBB. They're not only screwing buyers over. They're also screwing over the sellers who are the ones that pay offerup employees bills. Surely a scam. I noticed they do this more ever since they bought out letgo. Eliminate their competition so they can screw sellers over. Hopefully mercari doesn't give in. Offerup's CEO doesn't have enough money to buy ebay, amazon or facebook so that's a good thing. I will be contacting the buyers and telling them to file a chargeback claim. I would rather have them get their money back and keep the product vs having offerup keep the money

Thumbnail of user paulb4419
1 review
0 helpful votes
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February 26th, 2023

I wanred to buy a phone. I made full price offer on a phone seller advertised would be delivered upon pmt. Seller sisappeared. Offer up- was mot able to do anything for me. Tremendous waste of time and energy. I am deleting this app permanently. Ebay and nextdoor apps have been good to find items.

Tip for consumers:
Don’t

Thumbnail of user michaell2155
1 review
8 helpful votes
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March 11th, 2020

If you have a problem which is most likely to happen there's no one you can talk to. I ordered item seller never responded gave tracking but was not shipped OfferUp said they would cancel in 2 or 3 days been 5 days payment still pending no item shipped no contact for offerup had to cancel through my card, also seller (fraud) can still claim payment and again no contact from offerup saying that they canceled order. Done with offerup wish I wouldn't used my card.

Thumbnail of user jackl734
1 review
2 helpful votes
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November 6th, 2021

It's too bad this great platform, it's supported by a bunch of moronic millennials enforcing random interpretations of community standards without any notice without any appeal without any correction. They just block you and shut you off. Although they get to have some fun with their hate, Theyll be back living in their moms basement when a company goes out of business because of their childishness.

Service
Value

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About the business

OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.

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