• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 753rd among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user eg58
1 review
2 helpful votes
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August 13th, 2019

They have no live person to speak to, literally no contact number and no email to complain to if things go wrong, and with Offerup, things often go wrong. Besides disregarding the customer completely (both buyers and sellers) you can only sell of you use a phone as the PC website fails to recognize sellers nor has any way to post. If you sell to someone to mail, they charge you 10% and also make their own method of shipping. Neither the customer nor the buyer have any choice of how to ship and they undercharge the amount so the buyer is often stuck with the loss, and again, NO ONE to complain to. Its very poorly run and they don't seem to care since there is no one to talk to. Stupid and childishly put together amateur waste of time.

Thumbnail of user jimw329
2 reviews
1 helpful vote
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January 3rd, 2019

Please be aware of this selling platform. You are better off, safer, to use CPlus or Letgo applications. Customer service does not exist. There are several complaints with the Better Business Bureau. Offerup will not respond to the BBB. They will not respond to customers. When there is an investigation, they do nothing. When you ship your money is held 5-10 times longer then stated. When you ask them what' going on, you are ignored.

Thumbnail of user phillipd22
1 review
7 helpful votes
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May 19th, 2017

I had over 500 items posted over $30,000 worth of merchandise in OfferUp deleted my account I emailed them they said nothing I like to sell it back on here again you can email me carman. *******@gmail.com I would appreciate for you to get back to me

Thumbnail of user jamesk1337
7 reviews
2 helpful votes
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February 7th, 2023

Incredibly lame that their developers can't even get the arrows for navigating pictures on a posting correct. The arrow on the left points to the right, and the arrow on the right points to the left. $#*! backwards! I have never seen another website that screwed up something so simple. OfferUp is the worst of the worst. A complete joke and embarrasment.

Tip for consumers:
Incredibly lame that their developers can't even get the arrows for navigating pictures on a posting correct. The arrow on the left points to the right, and the arrow on the right points to the left. $#*! backwards! I have never seen another website that screwed up something so simple. OfferUp is the worst of the worst. A complete joke and embarrasment.

Oh yeah, and most sellers are complete flakes and/or shady. They won't give you any contact information to resolve issues. Buyer Beware!

Products used:
Tools, household items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markd90
3 reviews
4 helpful votes
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July 21st, 2021

There is far too many scams. There are cars for sale that you need to use a hot mail account to contact. If you check the same car will be listed in several states and cities. They always claim to be listing it for a relative. Then there are several ad's that have unbelievable prices. You will never get what you paid for. OfferUp will not help and apparently they don't have a department to report scams to. I never got my bongos and congas and got zero help from OfferUp the scam is back up@ OfferUp

Tip for consumers:
Don't buy anything that says Ad on the listing.

Products used:
none

Thumbnail of user diannec288
1 review
1 helpful vote
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October 30th, 2022

I posted a fish tank to sell, because it had live fish in it, they removed the post. Stating I was not using there guidelines and selling live animals. Now, I understand there were living fish in the tank, but really. I am selling the aquarium, and everything with it. Which included the fish. People, if the tank goes, where would I put the fish. In the bathtub? I will never use this app again nor will I recommend it.

Thumbnail of user gabrielg17
2 reviews
4 helpful votes
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May 6th, 2020

So I sold an item to someone in another state. I shipped it out With a prepaid label and dropped it off at USPS. So the seller messages me that I somehow cancel the order, which was very incorrect. Apparently, the post office had and scanned my item in and manually entered it into the system. I guess offer up works on a scan system were if USPS scans the item then it tracks it on their end? Anyway, the buyer ends up sending me a message that they received the item about a week later. Offer up and refunded them their initial deposit and I get nothing. I sent offer up an email and all they said was that it was basically my fault because I waited until after the grace period to mail it out, which again was incorrect. I sent out the item within the given dates. The post office wasAt fault for not scanning the item in on time. Stay away from offer up. Now I'm out about $100 and offer up is not taking responsibility. Someone out there has my item and got it for free.

Thumbnail of user nicholasd379
1 review
1 helpful vote
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January 15th, 2022

Sometimes you'll get lucky to find nice things like electronics at good deals, but OfferUp SUCKS. They do Absolutely Nothing to remove scammers even after you report them. There is litterally NO-ONE working for them except someone who owns the app and makes money by "items people promote". It's a free-for-all for scammers with fake ad's from everything from Cars, video cards, cell phones, amd gaming consoles. At least 50-60% of all ads on "popular" items are scams.

Service
Value
Shipping
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Thumbnail of user danr224
1 review
3 helpful votes
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July 20th, 2018

I use Nextdoor, Craigslist, Facebook Marketplace and OfferUp to sell things. This app is by far the worst. You have no way to renew your ads unless you PAY to "bump" them! In addition, for some reason, despite marking ALL my posts as "FIRM price" I get a ridiculous number of annoying low ball offers and questions in Spanish from weird viewers, most without photos or legit profiles. Waste of time.

Thumbnail of user jessicac822
1 review
3 helpful votes
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June 24th, 2020

I get why people are upset - but it's not the app's fault... There are plenty of people out there that say they want something, and then just stop messaging...
If you expect that, then it doesn't matter when it happens. I don't go out of my way to sell something and make sure I have something set up before I go pick something up but all in all, it's great! I've sold a lot of items that I otherwise wouldn't have, have sent / shipped items, and just used common sense to protect myself...
The app is great!

Thumbnail of user raniae1
1 review
4 helpful votes
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March 17th, 2019

Bought a car on Offer Up from a Man in my town. He gave me a title, I had the car towed to my home. When I went to resell the car the Man had given me a photo copy of a title.
There is no compensation for my loss. Reported to Police and didn't get any help. I provided an address of the Home I met the man at and had the car towed, Still no help to get this thief. Shame On Offer Up. Reported this Man to Offer Up and he's still selling!

Thumbnail of user mikel14
6 reviews
23 helpful votes
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April 7th, 2019
• Updated review

The guy still hasn't been located and now he is back on OfferUp scamming again. Amazing. They know who he actually is, but just don't know where he is staying. Investigators are now responding to his ads, lol

It's new, but is prey to scammers
March 2nd, 2019
• Previous review

Been using Craigslist for a decade and have had virtually no problems. It's not like I live in Gary Indiana or anything, so why would I. Everything has been pretty smooth. My first experience with OfferUp was a local scammer. I was new, but hardly dumb about this subject. I have busted numerous scammers in my 36 years working with the Gov't, but this site took me by surprise. The seller was local, had a 5 star rating, was verified several times over, had previous sells, etc. Yet, he was a scammer and I had no idea how easy it was to beat this poorly designed system. ANYBODY can get the Stars and badges he had. I ended dealing with a detective who was dealing with this guy, got a warrant and locked the guys account and got ALL the info of his dealings and people involved and eventually found out who the guy really is. What a fiasco. My advice? Be aware that ANYONE can appear to be a legitimate and highly rated person on this website when in fact they may not be. If you are suspicious of places like Craigslist, multiply that by 3 for OfferUP. The number of scams I have seen since far outnumber any other website I have used before. Just my opinions, but be very careful there

Thumbnail of user michaelp798
1 review
6 helpful votes
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September 18th, 2018

OfferUp is not working for 6 months was good now everybody is either non-existent a scammer a tire kicker or they want to offer 10% of the offering price nobody will meet at the police station not any good anymore OfferUp

Thumbnail of user tamarank
3 reviews
14 helpful votes
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January 25th, 2020

Offerup states the shipping is $13.99 and the seller stated shipping would be too high for a Bissell carpet cleaner I tried to purchase. I told the seller what shipping states on offerup and I have heard nothing back from the seller.

Thumbnail of user irmac17
2 reviews
3 helpful votes
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May 22nd, 2019

I sold something on offer up, they provided me with their own shipping label, the item was delivered back on march 29th and offer up never gave me my money, I have contacted them several times and only get the same:

I wanted to let you know that we have received your message and I've forwarded your issue to a Payments Specialist. In the meantime please feel free to reply with any additional information, such as:

The transaction ID
Name of the other user you're working with
Which item you were purchasing or selling

Thanks for your patience, someone will be in touch shortly!

Trust & Safety Team

They have blocked my account, so I can only continue to email them and keep getting this same answer. I know it's not much $48.00, but why does offer up think that they have the right to keep money that does not belong to them. They do not even respond to BBB. I hope someone files a law suit against their fraudulent business practices

Thumbnail of user jd821
1 review
0 helpful votes
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December 10th, 2020

Offer up doesn't really appear to want to investigate scans. I have tried to find a way to report a scam through their website after 5 minutes of searching I could not find any way to report a scam to them. There service is terrible.

Thumbnail of user lorrainep245
1 review
1 helpful vote
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January 29th, 2021

This man in valley springs is for one a bigot he won't give his barbed wire to a woman and he refuses to give the address where he is. He tells me I have to have a truck and to hurry up and get the stuff right now or I won't be able to get it hey hayseed it's 2021 this American woman can think work drive and negotiate circles around your bulls Mack! Offer up is a scam for $#*!s to jerk good hard working women around! To azul shove your garbage where the sun doesn't shine woman can and do earn more than you and work harder for it

Tip for consumers:
Do not use offer up it must be all the banned liars and narsssists from eBay Amazon etc if you are female and love being brow beaten pushed aside so a Mexican can skip you in the buying or obtaining free stuff then by all means offer up is for you what is up with men in valley springs ca? Don’t they get to beat their wives enogh or what !!! Ignorant hayseed undocumented fools taking up my American last nerve!!

Products used:
None because I’m female I can’t get buy or sell on offer up yeah I won’t offer up my rights

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Value
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Thumbnail of user daves1502
0 reviews
0 helpful votes
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December 31st, 2021

The offer up staff sucks I get banned for reporting scammers the scammers post stay up.
Dont get mad get even. I will make fake post and drive any remaining good buyers nuts.
I hope all the good buyers leave and all offer up will have are scammers scamming scammers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gwendolynt31
1 review
0 helpful votes
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October 28th, 2020

I hate that offer up partnered with Let Go. I loved let go. Offer up. Still have seller items that have been listed a year ago. Its the worst. Never had any issues with Let go. But offer up is built for scams. I haven't met a honest person yet. I never liked Offer up. But I said let me try it since it partnered up with Let go. I DO NOT LIKE OFFER UP

Thumbnail of user sherid108
2 reviews
3 helpful votes
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March 19th, 2021

I want on OfferUp to sell a few items, I was immediately contacted by scam artist all of them asking for my phone number an email address, one person wanted to buy an item wanted to send me a cashiers check he said he was going to send a moving truck to get the item after I cashed check and I was to pay the moving company. He did have an account while we were in contact. I went back on his account a few minutes later and his account was deactivated. Completely shady.

Thumbnail of user chrisg851
5 reviews
2 helpful votes
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May 17th, 2020

Half of the advertisers place a down payment on the ad 40% of the sellers place the full price and 10% of the advertisers are scams. OfferUp doesn't care about consistency and doesn't care about obvious scams. You can't buy anything off this site.

Thumbnail of user robertg4059
1 review
0 helpful votes
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December 2nd, 2022

It's November 1st and I'm trying to check my prices on my Christmas items and it's not showing my all my items just like first 20. I even logged out and back in and still doing it so annoying! I hope they fix it ASAP!

Thumbnail of user leslied364
2 reviews
0 helpful votes
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July 3rd, 2021

Offer Up complaint department screwed me by siding with dishonest seller who agreed to my full price offer, then got greedy and welched and asked for more money. I reported that the seller is trying to use offer up as an auction site. Offer up has no standards of conduct. I will not use offer ul again.

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user jeanetteb145
2 reviews
1 helpful vote
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September 4th, 2020

My account was removed after my account was hacked. I did not catch it. My account was hacked years ago, I did catch that one because someone put a car for sale and I had many inquiries. I have explained but they do not care I was not able to reach anyone for the car deal so had to close my account.

Thumbnail of user brandond919
1 review
0 helpful votes
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March 17th, 2023

I loved offerup and letgo when they were separate i used them all the time Once they combined its just all ads for new merchandise the whole point was to find good deals on used items I know how to look something up if I want it new it really sucks now

Tip for consumers:
Don't

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Value
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