website thubmnail of OfferUp
How would you rate OfferUp?
grey star
grey star
grey star
grey star
grey star
New York
1 review
7 helpful votes
Follow Ggg S.
Unfollow Ggg S.
Send Message
Share Review
Report Review

They keep up the old ads of items that have been sold. Also, my seller says hes local and turns out he was in another state and wanted me to send him mOney before he shipped.

Date of experience: January 20, 2018
Texas
1 review
5 helpful votes
Follow Darwin L.
Unfollow Darwin L.
Send Message
Share Review
Report Review

Nobody ever responds
September 20, 2017

I've been on this site for several months now, made offers, sent messages, and nobody ever responds. My views of this service are dwindling down quickly.

Date of experience: September 20, 2017
Pennsylvania
1 review
0 helpful votes
Follow Carl S.
Unfollow Carl S.
Send Message
Share Review
Report Review

Sucks
September 16, 2020

Offer up will never be like Let go! Why buy a app. Join it and still have your site the worst place to shop. Stupid business move I hope yous loose all your product... meaning people who use it!

Date of experience: September 16, 2020
New York
1 review
8 helpful votes
Follow Sordum N.
Unfollow Sordum N.
Send Message
Share Review
Report Review

The worst company like this. Dont waste your time. Craigslist, Letgo, etc have been way better. About half of the offers can be legally classified as fraudulent.

Date of experience: May 16, 2017
Texas
1 review
2 helpful votes
Follow Tessa D.
Unfollow Tessa D.
Send Message
Share Review
Report Review

Scammers
October 18, 2019

I keep getting burned on this site as a buyer. I'll drive miles out only for no shows and sellers are selling me defective items with no consequences or refunds. Waste of time and money. I'm done.

Date of experience: October 18, 2019
California
1 review
5 helpful votes
Follow Wendy R.
Unfollow Wendy R.
Send Message
Share Review
Report Review

With the exception of 1 offer, everyone that contacted me was a scammer. I don't recommend this site to sell your items. Watch out for the fake cashier check.

Date of experience: July 5, 2023
California
1 review
0 helpful votes
Follow donald t.
Unfollow donald t.
Send Message
Share Review
Report Review

The only reason why Offerup does not remove those 1, 2, 3, 4 yr old adds is because "without them, they would have close to zero Posts" By keeping those Years Old Adds Offerup's platform looks Popping off the Charts with many Sellers, which it is not and is only a Marketing Ploy, kinda like "FALSE ADVERTISEMENT" A person can spend hours messaging people who "never respond" because items don't exist. You also see MANY SCAMS IN PLAIN VIEW selling Cars or whatnot at ridiculous Low Prices with headlines that read: selling for Sick Aunt or Relative. BUYER BEWARE, Offerup does not Filter these adds, nor do they Flag them, and even allows those Scammers to Post Multi Adds with no repercussions. I for one do not fall for these Scams, but to see these Phishing Scams on this Supposedly Reputable Site is Disgusting. I feel for that unsuspecting Kid, Senior or Mentally Challenged person who will get caught up in these Scams is very disturbing.

Date of experience: March 5, 2022
California
1 review
0 helpful votes
Follow Cri L.
Unfollow Cri L.
Send Message
Share Review
Report Review

Lots of predators.

Dont buy or sell with shipping.
Pick up only

Dont let people gaslight you. My goodness so many gas lighters and abusive opportunists.

Date of experience: March 13, 2022
Florida
1 review
1 helpful vote
Follow Chris P.
Unfollow Chris P.
Send Message
Share Review
Report Review

Support Will Scam You
December 8, 2018

They have a buyer protection program... um okay. Ruth of offerup who doesnt even disclose her last name because they know that they are running scams denied my claim when I received a unit that was different than described. Seller stated on the listing that the unit was missing 2 knobs. When I received the unit it was missing 2 knobs but a 3rd knob was bent and damaged as well as the LCD Screen (the main function) was damaged and unreadable. I contacted offer up with pictures and a full description and they just got back to me stating that the seller stated that 2 knobs were missing so we are denying your claim. What about the 3rd knob being bent and damaged and the LCD damaged and non functional? Ruth you are a blind bat, it shouldn't be hard to do your job unless you are blind. I will be filling a dispute regardless.

Date of experience: December 8, 2018
California
5 reviews
61 helpful votes
Follow Lisa k.
Unfollow Lisa k.
Send Message
Share Review
Report Review

I sell on EBay and Craig's list regularly so after a friend recommended OfferUp I gave it a shot. I put up 4 different nice quality Kid's items & found OfferUp has a very simple and easy format to use. When the post is first "Offered up" you will get several people looking at it since it's at the top of the feed. One item got over 120 looks in 2 days and three different people said they wanted to buy it. Someone who could actually communicate legibly (seemed legit) set up a time to meet to purchase the following day. It's was only a $20 sale but being the responsible type I scheduled my day around the designated meeting time. I didn't hear a thing when the time came and after messaging this person though OfferUp there was no response. So in a nutshell you may get several people saying they are interested and want to make a purchase but then end up not responding. After a couple days the activity ends and you're tempted to pay the $2 to "bump up" your listing again. Honesty I think this is a scam. There's no accountability for these lame buyers so I'm done with the clientele of OfferUp & back to EBay and Craig's list.

Date of experience: July 23, 2017
Arizona
1 review
1 helpful vote
Follow Trish B.
Unfollow Trish B.
Send Message
Share Review
Report Review

Useless
August 15, 2017

I suspect there are far too many sellers for the audience this app reaches. They need to promote more. I would never recommend it to anyone. Just a waste of time.

Date of experience: August 15, 2017
California
1 review
2 helpful votes
Follow Paulo T.
Unfollow Paulo T.
Send Message
Share Review
Report Review

TOTAL RIPOFF
July 20, 2019

I paid the "promote fee" and the app simply removed my offer. There's no way to contact support to complain (link is broken). Real rip off, stay away from these guys!

Date of experience: July 20, 2019
California
1 review
3 helpful votes
Follow Bronski B.
Unfollow Bronski B.
Send Message
Share Review
Report Review

Honestly, you are totally wasting your time using this app/service. That's why there are so many negative reviews...
NOBODY PAYS,
NOBODY TURNS UP
Save yourself the energy and effort, use EBAY or give your stuff to charity

Date of experience: September 10, 2017
Florida
2 reviews
0 helpful votes
Follow G H.
Unfollow G H.
Send Message
Share Review
Report Review

This joke of an app deserves ZERO stars! I was scammed out of $650! No way I'm getting my money back. Their customer service doesn't care about you and protects the scammers instead of the consumers. Please don't use this app ever! The offer that I was scammed with has created over 40 scam accounts on this app with the same or similar description, different variations of the same name or new names and different locations dating back to April 2021. Do yourself a favor and look elsewhere. If you want to be scammed and never get your money back then this is the perfect app for you. I reported all the fake scam accounts and posts but this company doesn't care enough to stop them. If you don't believe me look it up on Google. There's tons of review websites with complaints about this app. OfferUp has been getting this types of complaints since 2018 and haven't done squat to fix it. A person even tried to sue them which you can see as well. The CEO went as far as telling people to post about their experiences on YouTube when clearly all they want is the free advertisement. STAY AWAY! This app makes MILLIONS. And they will forever scam people even during a PANDEMIC! Take your hard, earned money elsewhere. You've been warned. Highly disappointed.

P.S. If you liked LetGo who has merged with OfferUp then you (buyer or seller) will be scammed as well.

*Note: I added a few of the accounts since there's many as proof. I'm sure they're creating many, many more to scam people from all over the country. They've been doing this for almost 6 MONTHS!

+6
Date of experience: September 19, 2021
Florida
1 review
4 helpful votes
Follow Danny C.
Unfollow Danny C.
Send Message
Share Review
Report Review

After 8 years of advertising the same product, I was canceled because I violated their guidelines.
When I first started with them, they had an actual number and person to reach in case of any issues.
Now all you can do is email them and get no response. Same messages, VIOLATION OF GUIDELINES with a list that doesn't tell me what I did wrong.
TERRIBLE CUSTOMER SUPPORT

Date of experience: October 8, 2023
Texas
1 review
0 helpful votes
Follow Sajjad K.
Unfollow Sajjad K.
Send Message
Share Review
Report Review

Seems all the second hand online buy/sell apps are nothing more than scams these days... again the internet making the world worse off.

Should really add a zero star rating.

Date of experience: October 24, 2021
Alabama
1 review
8 helpful votes
Follow Becky H.
Unfollow Becky H.
Send Message
Share Review
Report Review

You suck
September 25, 2018

Worst app ever! Had for over 6 months gave it a shot and all I got was bs. Fake buyers. Fake helpers. Terrible experience. Never again. Seriously the worst!

Date of experience: September 25, 2018
California
1 review
3 helpful votes
Follow Erik O.
Unfollow Erik O.
Send Message
Share Review
Report Review

I HAVE MIXED FEELINGS ABOUT LET GO AND THIS APP "OFFER"UP EITHER APP I HAVE HAD GOOD AND BAD EXPERIENCES. BUT AFTER LAST NIGHT I WILL NO LONGER BE USING OFFER UP. I AGREE WITH THE OTHER REVIEWS HERE, IT'S HARD TO TRUST ANYONE WHO SELLS SOMETHING BECAUSE YOU MAY END UP DEAD OR INJURED. BUT I GET THE PEOPLE QUICK TO SELL SOMETHING AND MEET UP ANYTIME BECAUSE IT SEEMS TOO ANXIOUS FOR ME AND IT'S NOT SAFE TO DO THAT. SO I HOPE THIS APP GETS SHUT DOWN SOON BEFORE SOMEONE GETS HURT.

Date of experience: September 4, 2017
Colorado
1 review
3 helpful votes
Follow Some D.
Unfollow Some D.
Send Message
Share Review
Report Review

I noticed the complaints about buyers here, but what about the bad sellers? I had an experience with a seller that did not sell product (bicycle) as advertised. It had busted tubes and the alignment was bad.

He was then very rude when I contacted him and accused me of tampering with the bicycle. I let it go since it was not a lot of money, but I reported him since he was pretty rude about it. Also he changed the price on the site after agreeing to meet me at our agreed price. I contacted him about it and he says "don't worry just bring the amount we agreed on"

I also read that reporting people really doesn't accomplish anything. I don't think offerup provides any type of guarantee from you getting ripped off or receiving bad service. Also be careful in terms of safety. Always meet sellers in a well lit public place where there are people. You are rolling the dice. Always test product before paying too. This site is only good for cheap stuff under 50 bucks that way it's no big deal if you get ripped off

Date of experience: September 26, 2018
Florida
1 review
1 helpful vote
Follow Robert B.
Unfollow Robert B.
Send Message
Share Review
Report Review

I am so sick and tired of offer up and their limited to horrible bidders. Obviously they are making money but how? 99% of their bidders are con artist, scammers and tire kickers. Want me to prove it? Place five items worth something a a low ball price and see what happens. I have honestly wasted so much time with this absolutely $#*!ty app. Maybe, maybe 1 out of 20 things sell. Dont waste your time with this horribly run app. I deleted from my phone so they cant steal my MBs anymore. They dont care about the customer in any manner. Offerup is a scam app. At least with Ebay, the only honest running selling app, they offer protection and force both buyers and sellers to abide by rules. Free sites? Both really free are they. They take your MBs from you. Look at the app settings under storage and memory used. Do you think that they dont make money? They do, from the seller. Mbs or KBs are what you spend money on each month to your phone company. Offerup steals this money from you and you dont know it. They offer no protection from any scam artist and on top of that, they are the scammers. Taking your hard earned money without care. Nope, it's not free to sell on offerup. Who pays them? You.

Date of experience: November 20, 2018

Overview

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
238
value
211
shipping
164
returns
150
quality
195