• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user rebeccah339
1 review
2 helpful votes
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April 18th, 2019

I have reported ALCOHOL, cigars so many times and they don't delete them! This things can get in minors hands because this people selling this are NOT GOING TO BOTHER WITH IDS!

Thumbnail of user valeriee24
1 review
3 helpful votes
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December 30th, 2018

They have held my funds. Offer no answers or service. But I'm lacking my merchandise. I want to join a class action.

Thumbnail of user riadh1
1 review
7 helpful votes
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February 15th, 2018

Full of $#*! application. Their email notification breaks every other day. You can only contact them through twitter. Done with this $#*!.

Thumbnail of user danh489
1 review
4 helpful votes
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February 25th, 2020

This app is garbage. No consequences for shady sellers who cancel orders on you without any explanation. Stay far far away.

Thumbnail of user terryp352
1 review
0 helpful votes
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October 10th, 2020

I was only on Offerup for a short time but found that most of the ads I visited were scams. I recommend everyone to stay away from this website.

Thumbnail of user michaelj1248
1 review
3 helpful votes
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August 31st, 2020

These people on my opinion tell lies after lies! Don't give the a credit card they will keep charging it!

Thumbnail of user dannys230
1 review
0 helpful votes
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July 4th, 2020

Scam site nonexistent customer service
Site is great for scammers like myself
They make it easy to get free money

Thumbnail of user danm427
1 review
2 helpful votes
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December 6th, 2018

Had a feeling I'd get screwed, sure thing. Now the week long wait to get refunded. Never again will I purchase off offer up, going back to eBay

Thumbnail of user debram1945
1 review
2 helpful votes
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August 9th, 2023

Offerup does not HELP you when there is a problem.
I will NEVER EVER use this App AGAIN
I let know right away & they still didn't help at all.
My loss, don't let it be you!

Tip for consumers:
Don't use OFFER UP !!!!!!!
You'll be sorry

Products used:
Phone

Service
Value
Shipping
Returns
Thumbnail of user venkatab5
1 review
1 helpful vote
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December 13th, 2020

I bought a Google nest mini for $15 ( Actual cost is $30) Received a sealed pack as mentioned in the listing. Shipping charges for genuine $3.29.

Thumbnail of user phillipc50
1 review
3 helpful votes
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March 18th, 2018

When you do a search for the items I'm selling you cannot see nothing I like to get this fixed you Can email me at *******@gmail.com

Thumbnail of user ralphe210
1 review
1 helpful vote
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February 2nd, 2023

I tried 7 times to get my password reset, but as of this review, no luck. I gave of with them and will use other services.

Service
Quality
Thumbnail of user cc353
1 review
2 helpful votes
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October 28th, 2018

I have used offer up in the past but recently none of my posting are getting posted. The return emails are no help. Using Craigslist now.

Thumbnail of user dadidsonj
1 review
0 helpful votes
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August 8th, 2021

OfferUp deleting my post on purpose so I can pay again. It was a app a lot of people used to depend on now screwed everybody.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bethaniae1
2 reviews
0 helpful votes
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January 12th, 2024

Be careful, they are not responsable of anything.! I was most a buyer, meet people elsewhere... bad sales.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jorgea358
1 review
0 helpful votes
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March 11th, 2022

I had packaged 2 Chandeliers professional shipped intack and in working order. I was told it got opened and destroyed at carrier in shipping from the buyer. Well I didn't get paid offeruo returned to me 2 broken Chandeliers? MY CHANDELIERS WERE NEVER BROKEN UNTIL I SHIPED IT NOW I. LEFT WITH 2 BROKEN. I GOT NOTHING

Service
Value
Shipping
Returns
Quality
Thumbnail of user beths103
1 review
12 helpful votes
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June 16th, 2017

Don't pay for it. I paid to bump a product and cannot find it anywhere. Emailed customer service twice and no response after 5 days.

Thumbnail of user mariag2180
1 review
1 helpful vote
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May 10th, 2022

I'm trying to sell some items and I only get Scammers or stupid people asking stupid questions! Waist of time! No real people! It's horrible!

Tip for consumers:
Don't use this site!

Thumbnail of user roberth5308
1 review
0 helpful votes
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October 2nd, 2022

OFFER UP SUCKS. PERIOD! DO NOT DOWNLOAD THIS SH— app. They rip you off. They steal your money. You can't talk to a human being or even fn robot. That tells you how legit this sh— is.

Tip for consumers:
DO NOT USE THIS APP! Fb marketplace, EBay even a garage beats this $#*!!

Products used:
Tools

Thumbnail of user baldwinparkdrycleaners
1 review
0 helpful votes
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July 6th, 2023

The app is full of deceptive sellers. You can't judge the true condition of an item until you receive it. By then, it's usually too late.

Tip for consumers:
In my recent order, the lens of the camera is damaged. When taking photos, it gives double vision, which is not how a lens should function. Upon close inspection of the pictures the seller posted, there appear to be two dents on the camera lens over the letters "STM." That is a damage the seller did not describe when selling this camera and lens. I am requesting a return. I am unsure why I haven't received the "receive and inspect the item” notification yet.

Products used:
camera

Service
Value
Shipping
Returns
Quality
Thumbnail of user maxt69
1 review
2 helpful votes
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October 14th, 2019

They don't know how to treat real people that are paying customers. When I report scammers my account get closed. Now they don't respond.

Thumbnail of user nicoleb211
1 review
13 helpful votes
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February 8th, 2018

Offerup doesn't contact you back and they don't even have a number to be found.
I was scammed for $2,000 from Sandra Wilson on offer up
Feb 7,6:09 PM PST

There was a fraudulent event that occurred where a seller Sandra Wilson was offering a car for $1000 on offer up because she claimed her husband died and she had to leave the country with the military and couldn't ship the car. I gave them an email to reach me. I then received and email from the criminal that gave me information involving the car. It stated that the car would be shipped to me within 2 days of the verification of payment through money gram and that if I didnt like the car, I could have the car returned to the sender within 5 days because it was covered by ebay. I then received an email from a 3rd party fraudulent eBay invoice from *******@inc-customer-protection.com that detailed how to complete the transaction, a second email verifying the first payment and also asking for a second payment of another $1000 for insurance purposes, *******@inc-customer-protection.com and a third email verifying the second payment for insurance purposes that included multiple grammatical errors. The police report *******164 will not be processed for at least 2 days. The sad part is this ebay is a real ebay address that is why they got us. The ebay motor is real too. I lost $2000

Thumbnail of user as924
1 review
0 helpful votes
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September 6th, 2020

I AM APPAULED!
SHAMEFUL OFFERUP would allow not only weaponry but a bullet thats only purpose is to go thru polive/military vests!

Someone help with stopping this sale!

Thumbnail of user sethw46
1 review
3 helpful votes
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December 17th, 2018

AFTER 30+ C0OMPLAINTS EVERY WAY YOU CAN GET HELP IE: TWITTER, FACEBOOK, OFFER UP CUSTOMER HELP, AND EMAIL, AND FACE BOOK MESSENGER! NOT ONE SOLUTION JUST ABOUT 30 AUTOMATED RESPONSES MEANWHILE AT VERY TIME IM TWEETING TO THERE SUPPORT SITE AND *******@OFFERUP OTHER USERS ARE GETTING THERE PROBLEMS SOLVED RIGHT BEFORE ME! I WANT TO SUE THESE SCAMARTISTS FOR FALSE ADVERTISEMENT, MISREPRESENTATION OF SERVICE ETC IIF ANYONE WANTS TO ASSIST AND JOIN IN POSSIBLE LEGAL ACTIONS I KNOW WE HAVE 1000'S OF PIECES OF EVIDENCE GET AT *******@SETHEL9, *******@OUTLOOK.COM OR *******@GMAIL.COM

Thumbnail of user evab82
1 review
1 helpful vote
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November 6th, 2018

Active Head Restraints - Dual Front
Adjustable Pedals - Power
Air Filtration
Airbag Deactivation - Occupant Sensing Passenger
Alternator - 130 Amps
Antenna Type - Diversity
Anti-Theft System - Alarm With Remote
Anti-Theft System - Engine Immobilizer
Armrests - Front Center
Armrests - Rear Folding
Axle Ratio - 3.13
Body Side Moldings - Body-Color

Pleae email me for more detailes *******@gmail.com

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About the business

OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.

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