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OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.
I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site
After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.
I'd recently sold my laptop to a buyer on the East Coast I used the shipping label they provided me but it didn't scan I have problems at the post office with it therefore I paid out of my own pocket which I didn't ask for back to ship it to the buyer because I promised I would ship it today and I keep my promises so after doing that I informed OfferUp what I did I didn't have the tracking number but I did confirm that the buyer did receive it and told OfferUp to please verify with him that he's received it and is happy with the purchase I did that immediately after he received it OfferUp made no effort to pay me the money owed to me. Yes I should have just waited to get a different label from them however I promised you I would send it and everything's been confirmed they still will not just bring me my money they said they would but I have not received it and it's been over 2 weeks now I've emailed and I try to be civil about it but now I just want them to know what a piece of $#*! their customer service is they just tell me continuously after emails at the forward it to their whatever Department fill in the blank yourself and then nothing happens I've emailed them three times in the past 2 days still no response itsn been over 2 weeks I'm wondering if I should take legal action but anyways I just want everyone to know shipping with them is a pain in the $#*!, getting your money takes forever if you do get it and they just lost my business which I was a frequent seller and buyer with a 5 star RATING. This is the rating I give them
This app will block you for not reason without even a notification, you will know you been block when no one answer your messages
CRaigslist is free (for buyers, for sellers, pics, etc.). Seller has total control of self-posting, changing asking price, removing a post, as well as preferred method of contact (phone, email--masked by CL, or text).
CL has only 50 employees, but 60 million users per MONTH in U.S. There are no ads/no-frills, and owner/founder has refused to "commercialize" with ads or fees.
(However, CL does charge up to $75 for a job posting in 39 cities, $10 for brokered apartment listings in areas like NYC and San Francisco, as well as $3-$7 for furniture and other Dealers in certain markets.)
Plus, you can filter to see only "for sale by owner" --the VAST majority of posters--and skip the dealers!
I am not one of CL's 50 employees (I wish), but I have used it for years. I found a buyer for my grandmother's house in NC from Austin, TX; sold my Subaru in Austin for $7,000 (within 10 hours of posting, AFTER having been offered a mere $2,500 as trade-in from local dealer); found amazing renters for my house while I was going to be taking a 2-year contract job in another state; etc. (advice, look under "housing wanted" to get a good sense of who wants to rent and why... tried posting my house for rent first and ended up with lots of: will you take me, my boyfriend, 4 kids, 2 pit bulls, and reduce rent by 25%!)
Lastly, even with CL, assume 1/2 of responders will not show up, NEVER agree to hold anything, as you are likely to be "stood-up" and lose a sale. Make clear, first-come, first-served, cash-in-hand.
Bottom line, there is a well-established alternative. Just think about it, if a website is advertising on national TV, they HAVE to make that $ back somehow.
They supposedly have buyer protection. I was missing 2 of the 4 items I bought and they said my claim was denied and the seller will get my money.
Cancel account with no reason don't answer your questions and banda you and don't And don't try to So please do not recommend offer up to anybody and OFFERUP
They took my money away and never pay me there are take and I ship out my stuff and I never ever got a penny in my bank they kept all my money
Offer up sucks! Never signed up for a monthly subscription. I got charged for two months for no reason.
Tip for consumers:
Do not use, they are useless. I signed up for one month and they add a subscription.
Products used:
Asked for a refund but they wont refund. Garbage is what they are. I should have checked their reviews first. Only two stars.
They keep the sellers money. I sold a dress and they never paid me and told me that was between me and the person who bought the item.
THIS SITE ALLOWS SELLERS TO POST FAKE…
THIS SITE ALLOWS SELLERS TO POST FAKE POSTINGS AND WHEN YOU COMPLAIN THEY DO NOTHING TO REMOVE THESE FRAUDULENT LISTINGS. BEWARE OF USING THIS SITE.
Tip for consumers:
THIS SITE ALLOWS SELLERS TO POST FAKE…
THIS SITE ALLOWS SELLERS TO POST FAKE POSTINGS AND WHEN YOU COMPLAIN THEY DO NOTHING TO REMOVE THESE FRAUDULENT LISTINGS. BEWARE OF USING THIS SITE.
Products used:
none
OfferUp is not better. I had better results using Letgo and had better product filtering and regional searches. Facebook is a better marketplace.
Advertising from 3 years ago, ridiculous app.
A lot scan ads, nobody take out old ads.
Scan scan scan, and old ADs.
Poorly coded app. Can't add products via website. Nonexistent support. Poorly coded app. Can't add products via website. Nonexistent support.
That is the highest rate in the country, that stealing! Highest selling rates in the country avoid this company
Tip for consumers:
Do not use this site
It would be nice if you could actually sell anything, everyone on this sight is a serious low baller & it's quite annoying
$#*! Offerup. Someone go find the founders homes. Nobody can sell anything but these $#*!s get paid?
Tip for consumers:
Stay away.
Products used:
Useless app.
Sellers don't respond. I've sent two messages to someone interested in purchasing a product they listed and nothing. Complete waste of time.
Yes please do not use this service the people on there like never show up and screw you out of your money it needs shut down.
Lame and shady crap site where it is riddled with garbage. Stay away from this place, nothing but a giant trash sale.
Tip for consumers:
if you must look at the site and browse, go ahead, nothing here but junk
Products used:
tried to make a purchase but no one responds on this stupid site
I can't explain my experience in 100 character. This app is missed a garbage and trash hope they didn't buy letgo
After one of the admins texted me saying that he was completely disgusted with my look my last post was deleted
Unless you give them a cell phone nbr, you cant use the site.
They will not accept a email address only.
Horrible customer service I have sent multilabel request for a password pin reset with not reply I can not access site to respond to buyers
Is it part of a scam running with the help of Offerup?
DO you think you will be safer if you give ALL your sensitive information to offerup?
It seems that Offerup is getting paid for Every information of an ID, Phone number, Name, Address, Email, Credit Card and Social Security number.
When you sign up for an account with Offerup, Offerup requests an EMAIL verification
Then they request your ADDRESS, then they request YOUR PHONE NUMBER verification, then they request your Payment verification (CREDIT CARD OR ACCOUNT), then if you sell, Offerup Requests your SOCIAL SECURITY NUMBER for Tax, Then they request a GOOD COPY OF YOUR ID front and back and a GOOD FACE PICTURE OF YOU.
Why do you think they request all that?
Don't you think it is suspicious?
When you have an IDENTITY THEIFT, remember you made the mistake that all financial institutions and government offices warned you NOT TO DO IT.
I strongly believe, Offerup is part of a scam.
Do not tell me they request all your sensitive information for your safety.
Not even your Banks application, PayPal, Amazon, Ebay, Craigslist or any other selling and buying website request all these private and financial information from their members. If about physical safety then sit at home lock all your doors, windows and do not communicate with any one, even if you do all that do you think you will be safe?
Do not tell me they promised they will not sell my information. Let me see what you are going to do with that promise after you have an identity theft and many of collection agencies are after you to pay for something you did not do.
Tip for consumers:
Beware of SCAMMERS
Products used:
buying
Offerup Employees are acting as an authenticator for Gucci and Louie Vuitton. Offerup claims that they are connected with LV and Gucci. I sent few peices of my LV that are true and genuine and then Added a Replica along with it to see how good their authenticators were.
SHOCKINGLY... They accepted 3 of the REPLICAS AS AUTHENTIC and REJECTED 2 OF MY REAL GENUINE LV BAGS.
I APPEALED THEIR DECISIONS AND CHALLENGED THEIR AUTHENTICITY PROCES. THEY THREATENED TO DELETE MY ACCOUNT IF I COUNTINUED TO POST MY 2 AUTHENTICATION LV BAGS.
I APPEALED AND TOLD THEM ABOUT THE OTHER 3 REPLICAS THEY ACCEPTED AS AUTHENTIC BUT REJECTED THE OTHET 2 WHICH WERE REAL GENUINE LV.
THEY DELETED MY ACCOUNT FOR CHALLENGING THEM AND TOLD THEM ABOUT THE 3 REPLICAS.
BEWARE BUYERS. REPLICAS BEING SOLD AS GENUINE AND... APPROVED BY OFFERUP AUTHENTICATORS.
I bought a phone on the site and paid for shipping on August 7th. It was stated as new and unlocked. I get the phone on the 13th. It was not new and I couldn't even activate on Sprint. I mailed it back to the seller. I complained to ou. It took militia attempts and they couldn't understand why I wouldn't send photos of the phone. I told them I mailed it back and provided the proof. I had to pay for shipping to me and to return it even though it was not my fault. The seller got the phone on August 17th. Ou finally got manager involved and I have written something like every day and sometimes two times per day since 14th or 15th asking for my money back. I do not have a new phone and they are still holding my money. The manager also needed proof phone got to the seller. I provided. He's saying the seller is saying they didn't get it. I found the seller on FB marketplace and asked what's going on. He says he got the phone back and he was locked out of ou. I provided the screen shots of the seller stating that. The manager hasn't helped. Why have customer service reps if they cannot help and why have managers if they can't help? I filed with bbb yesterday. Look on there and see how they have had hundreds of complaints in the last 12 months. If they had a phone number this could be resolved so quickly. Get a phone number offer up! And give me my money back. So almost 3 weeks since purchase and nothing yet.
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