• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user cheth35
2 reviews
0 helpful votes
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March 8th, 2023

I've been trying to join Offerup for months. Initially, I wanted to buy a stove but could not join since they said my phone number which I use every day and have had for about 20 years isn't a phone number. My handyman is a member, so he got it for me. Still wanted to join and tried numerous times and was always told my phone doesn't exist. Finally told them I'd be writing a bad review and they said they would check further. Now they say my phone is a VoIP. Just in case, I called Consumer Cellular to make sure they don't do something strange. They confirmed that it is NOT a VoIP. So here is one more review to add to the 4,181 others on this review site to point out how bad the company is. Don't waste your time with them.

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Thumbnail of user lizb136
1 review
5 helpful votes
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December 6th, 2017

My son was looking at a quad - found one for $500 when he asked why so cheap he was told the bike belonged to their son who was recently killed in a car accident and they couldnt bear to look at it. Then stole $500 from my son. Hes only 17 and was trusting - lesson learned the hard way for him that people just SUCK!

Thumbnail of user paigel41
1 review
5 helpful votes
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May 22nd, 2020

In my experience, I've messaged every seller of interest with the intent to buy their item but none of them have cared enough to get back to me. How hard is it to take your listed item down if it's been sold? It's frustrating to say the least. The offers on this site are great but it's been just a waste of time for me

Thumbnail of user leef67
4 reviews
30 helpful votes
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January 12th, 2023
Verified purchase

Received goods damaged in shipping. OfferUp said I needed to return by January 6. I shipped on January 6 and have the USPS receipt to prove it. On January 6, OfferUp denied my refund, saying I missed the deadline and had zero interest in proof otherwise. Their customer service are the same overseas scammers who phone you all day long. They want me to provide my confidential information to TruYou to remain on site. Why? They've already proved they are inept or thieves. Plus, they already have my financial information. So I cancelled my credit card, I got my refund through a VISA dispute and will never to business on OfferUp again.

Tip for consumers:
Buy local. Once OfferUp is involved, beware. Read the reviews. Everything is fine until it isn't. This company violates the law and their own rules.

Products used:
Bought damaged goods from a third party. Returned items per OfferUp's rules. Denied return because OfferUp said I didn't return in time. Have USPS receipt to prove I did. OfferUp customer service doesn't understand customer service. My guess is English is not their native language. By the way, I asked OfferUp to delete my account. They disabled without deleting. I cancelled my credit card since they have my financial information.

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Thumbnail of user tobyb150
1 review
0 helpful votes
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October 13th, 2021

Will not scan any credit card. Kind of defeats the purpose of any ecommerce site if you can't pay for anything. Waste of time. What a joke. No wonder items are still listed after many month on that site. Support is nonexistent. Don't waste your time on this site.

Thumbnail of user tamaras77
1 review
3 helpful votes
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May 13th, 2018

I sold three items and the people all received and had no issues. Had a total of $300 (approx) I was paid for one item and it was cheapest! They don't answer emails and when they do you receive BS form answers! I will serve them with papers! Thieves!

Thumbnail of user tuanj2
1 review
5 helpful votes
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September 27th, 2020

Offerup: Do not trust on ad tag in this app it's all scam. I got cheated in two ad's one FLEXASI and ebay all fake. They don't send confirmation email or order number. Be careful! Offerup is for PICKUP Stuff. There's no way communication with or customer service to complain.

Thumbnail of user eliv15
3 reviews
8 helpful votes
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January 23rd, 2019

Don't deal with offerup they r corrupt!
I had bad experience with them when I was placing ads of me selling mattress n Wood Products. The staff went back n re-edit all my ads so I'm putting them on blast to kill their business. They don't deserve to be in business when they pull that $#*! with customers that support them. I hope people will read this ad I'm sure others went through same bad experience I had. Put on them on blast n spread bad reviews like wild fire to kill their business.

Thumbnail of user ezs
2 reviews
1 helpful vote
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October 7th, 2023

Highly recommend everyone to keep away from this market place! There extremely poor policy will put you in the corner not knowing what to do but eat sh**,, I've purchased a gold coin through there site paying top dollar of almost $1,800,, when I got it I took it to professional coin shop to find out it is FAKE COIN! It is a copper coin gold plated! Immediately contacted them to stop the payment to the scammer seller & report him,, unfortunately because of there 2 days STUPID POLICY has passed by few hours they turned my claim down! Now I'm stuck with a counterfeit coin worth $2 & it cost me $1,800,, be aware of the seller he has posted multiple other coins & gold bars as.9999 gold but ALL are counterfeit! Keep away from this application! I will give them not only 5 thumbs down but definitely 7 thumbs down

Products used:
Highly recommend everyone to keep away from this market place !!! There extremely poor policy will put you in the corner not knowing what to do but eat sh** ,, I’ve purchased a gold coin through there site paying top dollar of almost $1,800 ,, when I got it I took it to professional coin shop to find out it is FAKE COIN !! It is a copper coin gold plated !!! Immediately contacted them to stop the payment to the scammer seller & report him ,, unfortunately because of there 2 days STUPID POLICY has passed by few hours they turned my claim down !!! Now I’m stuck with a counterfeit coin worth $2 & it cost me $1,800 ,, be aware of the seller he has posted multiple other coins & gold bars as .9999 gold but ALL are counterfeit !!!!! Keep away from this application !! I will give them not only 5 thumbs down but definitely 7 thumbs down

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Thumbnail of user kateq11
1 review
16 helpful votes
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February 23rd, 2020

If you wanna put in time and energy to build up an account and then get blocked and removed for no reason and never again get the chance to have your account back, OFFERUP is your platform to waste your time. They are a bunch of money grabbing people who would eat about 13% of every single sale you do on their platform. After you striving so much to collect positive reviews, the moment they feel you have put your trust in them and rely on the money you make on their website, they will disable your account under the pretext that you "have another active account" of "have violated" their rules. And will never provide any document proving your violation! Bulllsh*****t. It's beyond horrible to waste your time using offerup!

Thumbnail of user demetrickb
1 review
0 helpful votes
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July 1st, 2023

They make the same thing as they're sellers, and they don't cover all the shipping fees btw, I would have been more happier using someone else like eBay.this was a waste of time. They don't even have a customer service number smh

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Thumbnail of user stephenf555
1 review
14 helpful votes
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April 12th, 2020

If you have been scammed from Offer Up please contact me at *******387. I'm hiring a Law Firm to look into several deceptive trade practices. If you would like to join my class action lawsuit against them please reach out to me.

Thumbnail of user timothys270
1 review
2 helpful votes
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May 6th, 2019

Never Heard of Offerup - Until they tried to steal over $300 from my bank account. They must illegally obtain info from Paypal or other online purchases, then use to take money from peoples bank accounts. I hope they are prosecuted very soon.

Thumbnail of user edf154
1 review
2 helpful votes
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April 20th, 2020

Do not ever buy anything through their shipping. I bought an item that was claimed to be new and unused and received the item and it clearly had been used and had scratches and scuff marks. I tried to submit a claim through their buyer protection program and it would not let me because it kept stating that the item had to be received by me which it was. I contacted the seller who gave me the run around and then disabled his account. This company is bad news and I am out $110. Stay away.

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Thumbnail of user sellerg
1 review
2 helpful votes
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April 19th, 2020

Pros: Easy to list. Offers local pick up + shipping. Phone app easy to use. Can keep listings active for as long as you like.
Cons:
* Alot of scams on the site, and fake accounts ripping people off.
*Some of the advertisers listed on the site are scams.
* If using the shipping option, the selling fees are much higher than the competitor. Shipping fees also much higher. Lightweight items can be charged the same rate to ship as heavier items. The items I sell on OfferUp are, on an average, $4.50 higher than the same listing on a competitor site due to the fees and high cost shipping.
* If using the shipping item, it takes at least a week for OfferUp to credit a sale. Again, longer than a competitor.
* You cannot rate a buyer who fails to show up or causes problems. I think OfferUp should have this option bc it would cut down on scammers.
*The app does not allow you to delete messages. Very annoying.

Tip for consumers:
Becareful of scammers! If a price looks too good to be true, it is. Do not contact a phony gmail address to purchase an item. Do not wire money to a seller. Do not fall for a sob story. Look at seller profile to see if there are duplicate listings. Look at seller profile to see if their location matches the location of listing. Pay attention to seller name and photo, are they realistic? Are their current and local ratings? Can you find the user who left the rating?

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Thumbnail of user norap38
1 review
12 helpful votes
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July 3rd, 2020

I posted furniture on Offerup and received $13,400.89 in counterfeit checks. The checks looked very real and they used valid businesses with their routing number, account number, and valid signatures. I contacted the registered agents from the Secretary of State's website and both companies had identity theft. Have not been able to get in touch with anyone at Offerup.

Thumbnail of user michaelp2700
1 review
0 helpful votes
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October 23rd, 2020

So, I would beware when looking for something that looks like too good a deal to be true. I was looking for a used car a little while back. I came across a listing for a great price. Guy said he was selling the car for his mom and gave "her" email. I contacted it and got the response "we are selling it because our only son died in a bike accident 4 months ago... the son i just talked to?! Found another listing with an only son who died 2 months earlier in a bike accident... clearly both scams.

Thumbnail of user anniod
1 review
1 helpful vote
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March 18th, 2020

If only there are 0 stars review, reported 2 possible scammers but their only reply is what you can read and find on their website and they didn't even take down the posted items on their website. I guess i will be going back to Mercari and Ebay.

Thumbnail of user robh333
2 reviews
2 helpful votes
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December 9th, 2018

They remove all things guns but will take your money to post it on feature sale, but there letting people sell fake driver's licenses and inspection stickers on here. The only thing they don't sell on here yet is birth certificates and I'm pretty sure they're on her somewhere. Sell on MEWE or let go at least there they allow you to post things that are actually legal to sell.

Thumbnail of user ferng2
2 reviews
2 helpful votes
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June 25th, 2018

Bought an IPhone 7 and the seller said it sold to someone else. Of course it was not unlocked and APPLE store needed a purchase receipt to help me. Seller never again responded.
Just bought an IPhone 6 which I thought would have no issues due to it being a 6, I was wrong! It was sim locked and I dont know what carrier. Of course seller wont answer messages.
I have reported it to OfferUp, but nothing has been done.
I recommend not buying a cellphone on Offer Up... I wont!

Thumbnail of user sadiew22
1 review
30 helpful votes
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June 11th, 2020

This is reply I received after contacting support, before purchasing an item I confirmed with the seller that they could ship the next day the seller said they could but then did not ship for several days, the person should've just said no. Anyway that was first and last purchase using offer up. I've had much better service with Mercari and Poshmark and have NEVER received such a rude email.

Tip for consumers:
As far as tips for anyone that might use the site, just don't.

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Thumbnail of user ritaz23
1 review
8 helpful votes
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June 23rd, 2020

Be aware no seller protection. I sent my package on time to my local usps but I didn't wait in line to get a receipt since the package already had the tracking number. So they put in a cart to get shipped. Will it never got scanned. Offerup cancelled my item in the meantime it was shipped all along. The item arrived to its destination and I emailed offerup several times about the situation and they said that I would have to work out a deal with the buyer outside of offerup. That is very wrong because I have proof that the buyer said I received the item and thanking me for it. I will not be using offer up again!

Thumbnail of user charlesh164
1 review
5 helpful votes
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July 29th, 2017

Offer up has a real problem with sellers. I have made a few trips to pick up or look At an item or pick it up. Drove over an hour to pick up an item sending messages through offer up once I told him I was there no more contacts. Seller got a good laugh posting is still up so he can do it to the next buyer. Offer up said the would make a note of it. Site is un safe no one has accountability Offer up will not shut them down try this crap on eBay or craigslist I have purchased things on offer up only when a home address is given. Just staying away from this site will get u home tonight

Thumbnail of user debv12
1 review
1 helpful vote
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May 19th, 2018

Hit & miss on people actually showing up. A lot of low all offers (under half of listed price even when reasonable and fair). A lot of items on the site which are sold but not cleared off the site. People post the item name but no description and searches don't produce enough. When I search by a price range, I get a lot of ads for the same items but WAY over my price range. A lot of doubles due to "promoted" feature Offer Up sells.

Thumbnail of user gg324
1 review
1 helpful vote
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July 28th, 2023

With every OfferUp update the app gets worse! Always new bugs and glitches (i.e. The recent 'permanent 1 message notification that wouldn't go away-now unable to scroll through your listings after posting unless you close and reopen app again). Constant issues with every 'new' update (which seems to be every week)! Why can't the developers get it right? App used to be much better-now is so slow too! Plus the addition of ads and that stupid promote plus pay option step they forced into the posting process is ridiculous…no use to email support-they are non existent as well. Hope they start reading reviews and get their act together soon!

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