• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 753rd among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user cheryls117
1 review
4 helpful votes
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July 19th, 2017

Trying to post item for sale from land based computer and it keeps sending me the same link for my phone. Cannot do from phone, pictures on land based computer. No phone number to reach human life and get help. Keeps sending me the same information over and over and over...

Thumbnail of user davew999
1 review
0 helpful votes
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June 1st, 2022

They obviously are trying to get control of your cell phone or ipad. They have a scam so you have to go through there site to comminicate with any sellers or buyers, because they don't allow you to give out your contact info. Run from this idiot run site……..

Thumbnail of user jazzs6
1 review
3 helpful votes
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June 3rd, 2019

I paid for to a car on offerup which stated contact thru email and the seller replied back with full car information then had Ebay send me a invoice so I paid $1700 which included shipping to my house. I was Scammed and car never showed up at all. The bad thing is I reported straight to offerup and they Permanently Deleted my account for getting scammed on there web site. The other thing is offerup has no way of stopping the scammer ever if you report the scam department. I really think the scammer work for offerup. Scammer list same car or truck thu out the 50 states on 1 user account. When you see any car or truck that look perfect with low miles under 115k and price that states $1700 or lest is the SCAMMERS. Offerup Beware

Thumbnail of user jessicap302
1 review
2 helpful votes
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September 18th, 2018

Way too many scammer people send messages saying they are interested in buying and never come thru the offer I put no reply back from them if anyone know any other places to sell please help don't waste your time on offers up

Thumbnail of user tracyt635
1 review
2 helpful votes
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June 9th, 2022

OfferUp is run by a small group of 500 incompetent staff & a CEO who has no idea how to run an online sales platform. Thousands of complaints about the Company an F Rating from the Better Business Bureau. It's pathetic this company Scammers are still operating.

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user suzer1
1 review
3 helpful votes
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September 13th, 2018

My first experience was selling a chair. After numerous email back and forths and one meeting cancellation I finally met up with buyer. Drove 5 miles on my lunch break to meet her. After hauling chair out of my car she comments "I think the chair is not tall enough for me desk"

Great, thanks for totally wasting my time. You could have determined that by reviewing the listing. Some flaky Austin chick in her little hybrid car.

I did have one positive sale where buyer showed up with cash and didn't try to retrade the deal. And my last interaction was with someone who wanted an expensive mint down jacket i listed at $49 (a bargain). She didnt have any cash (a major red flag) but could pay me $40 thru Venmo. No thanks.

Use Ebay. Buyers are way more sincere and you get your money upfront.

Thumbnail of user joelk132
1 review
0 helpful votes
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December 3rd, 2020

You will quickly realize when you start to use OfferUp that the site makes it easy for scammers and as hard as possible for legitimate customers. They got it all backwards. Do not use this site for anything except local meetups otherwise the odds of you getting scammed or losing money is not worth the risk.

Thumbnail of user kristinam321
0 reviews
0 helpful votes
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January 21st, 2022

I was searching for a specific pair of shoes and a seller on OfferUp had them. I created an account and chatted with the seller to determine if they were legit. They seemed to be so I purchased the shoes. We, the seller and I, both received a message stating my transaction was being held for review and they would get back to me. The seller said they would hold the shoes until they were paid. Fine with me. I came home from work the following day and found out my account had been deleted for violating their guidelines and policies. WHAT? All I did was chat with the seller to determine their authenticity, a good practice in this day and age, and make a purchase. No foul language. No request for personal information. Nothing wrong that I can determine. I appealed and was told the would not re-instate my account. I replied to them and told them they have earned the bad reputation they have.

Tip for consumers:
Don't use.

Products used:
I attempted to purchase a pair of shoes. The transaction was terminated my the site.

Service
Thumbnail of user lawrences45
6 reviews
28 helpful votes
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January 17th, 2017

I've had people message me at 11 at night or 3 in the morning. Then get all mad that I didn't respond right away. They keep saying they'll take and never respond after I respond to them and its the same with the people who ask if it still available. I tell if it wasn't it would be marked as sold. I have everything set at a firm price and they keep trying to get me to lower it for less than half the asking price. I have up a graphing calculator that has a retail price of $140 and I have marked for $60 which is less than half the retail price and they only want to pay $20. So I tell them no and they get hostile and try saying its all they have. If its all you have why are you bothering. I'm about ready to ditch this app.

Thumbnail of user lauraa184
4 reviews
14 helpful votes
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June 9th, 2018

90% of the people on there buying are a joke. They only want to buy if it's free or almost free. Lots of people asking the dumb question is it available. Then you answer them with yes it is and nothing no response. Also why does offer up still allow formula to be sold and baby food. Umm hello these scum bags are selling wic. Like really common sense when it's all the same Similac brand and beechnut baby food jars. Also the people selling breast pumps.Stop letting people get away with this crap.

Thumbnail of user mikew2291
1 review
0 helpful votes
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April 17th, 2023

The people running this thing are a joke. They will not protect you and will randomly make your life harder by interfering when not warranted. They will not communicate. This is one of the worst marketplaces on the net today. Stay away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user parrishs7
1 review
1 helpful vote
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November 2nd, 2021

When they purchased Letgo, the percentave of items that were scams skyrocketed. It's blatantly obvious that their ambitions are bigger than their ability to protect the buyers and sellers. Two days just isnt enough time to verify that a laptop or smartphone is no blaclisted or have some hidden issues. Sellers can have a buy-it-now option but just decide not to ship and the buyer can't even leave a review for the terrible experience. If you can only leave feedback when a process completes, most will never be warned of scammers or those with terrible customer service.

Thumbnail of user juliaj125
1 review
10 helpful votes
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March 28th, 2020

I got email from this comp that I voilated some rules hence they removed my account but I was given no proper reason on voilation.Is it professional attitude? I sent them several emails but everytime same automated email, wowww! I am so shocked to see this customer care attitude from this company and now I started believing that they are doing some fraud to customers.

Thumbnail of user fucko45
1 review
1 helpful vote
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May 9th, 2022

Hey racist $#*!s, nobody cares if you won't attend out of the US. That doesn't mean you can outright restrict people from reading a link if it's shared. Not happy with that you put your trash cloudflare out there to block requests?

KILL YOURSELVES.

Tip for consumers:
Do not use this redneck $#*!hole.

Products used:
Dildo.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelh238
1 review
4 helpful votes
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February 4th, 2019

I put 3 chairs on offer up and got scammed out of 1650. 00 the person email attached to this scam was *******@gmail and the venmo name i sent money to was Mickey Shipler

DON'T let people scam you. If someone sends a cashiers check wait at least one week to make sure it clears... you can't get your money back

Thumbnail of user darnellj7
1 review
2 helpful votes
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December 22nd, 2019

I purchased a SEGA Dreamcast and the seller marked it shipped right away. The next 5 days the status is still the same, label has been created. I messaged the guy and not replies. The seller has a Instagram so I dm him there, he says I'm sorry I've been busy at my store I'll ship it Monday. He even said he'd throw in a few games for free. The same night I get a email seller has canceled my order. That same system I was going to purchase is now back up for sale smdh. Do yourself a favor and buy your stuff of eBay, amazon or one of them many local retailers.

Thumbnail of user panchov
1 review
0 helpful votes
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June 13th, 2021

Offer up support doesn't do Nothing on reported scammers! I buy fix and sell Motorcycles and encounter Scammers along the way "Selling a Motorcycle of 10k for 1k" but they never sell it is obvious that they have no intention to sell in fact they don't have the Bike! Offer up fail in keep this site safe for the buyers...

Thumbnail of user stever338
1 review
0 helpful votes
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July 23rd, 2018

Found a nice deal on a used set of tires. When i went back to find them typed used tires in the search all i got was page after page of new tires of which i cant afford. If the set i searched for sold in the 2 min i lost my place they shold have been marked sold. Market place much better i immediately deleted offer up

Thumbnail of user francinem100
1 review
0 helpful votes
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December 26th, 2022
Verified purchase

I sold an item. The buyer paid $18 shipping. I did not have a box that worked so I was willing to PAY the extra $4 to ship it to get it out. I immediately reported to OfferUp providing both tracking numbers so they could see it shipped with the label I bought. My buyer got the
Item before Christmas with the label I bought. Now offerup has canceled my order because it wasn't shipped with their label. I have contacted "support" several times and they keep telling me it didn't ship even AFTER I provided the message from my buyer thanking me that it got there for Christmas! All I want is my money for the item and what the buyer paid for the shipping! I'm pulling all my items off the site!

Service
Shipping
Thumbnail of user adriane28
1 review
1 helpful vote
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January 21st, 2020

A scam of a company. They charged my card 20 bucks for promoting my product. I got very few views and cancled withing 2 days. I was still charged. They have no live representation or a human I can talk to. DO NOT USE!

Thumbnail of user samn179
1 review
2 helpful votes
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July 10th, 2020

I bought a ring for the first time online. A real looking ring when I got it, it was a plastic costume ring. I reported it in 1 day and sent pictures. They told me I took to long to send the information they are liars and they are cheats. There policy is a lie and they do not live up to it. I paid over 50 dollars for a plastic costume ring. They don't care. Other buyers were writing me saying no matter what I do I will not get my money back it seems to happen a lot I guess. Horrible place don't buy anything from this website. The ring on my finger is what I received. The other pictures is what she advertised and they did nothing. It's clear as day I was scammed. I would never sell or buy anything from this place again and I will tell all my friends the same.

Tip for consumers:
Do not use this site there is nothing in place for you to be protected even though their policy claims you will be.

Products used:
I’m stuck with the ring and I’m out of the money I paid for the ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user fernandof44
4 reviews
16 helpful votes
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February 28th, 2020

Unfortunately this site is not cutting the mustard at all, from the prohibition of selling pets and also to include agricultural animals this site is useless and a waste of time you have too many hagglers on this site which at the end is just a waste of your time and they buy absolutely nothing, many can't even speak english and obviously very young as they expect sellers to sell them items that are ridiculously low even after you stated in the ad that price is firm, non negotiable etc. I had one haggler offer me $100 for 4 maserati rims to include tires you can't even buy the tire valves for that price and drive down to Dade because he had no transportation, buying tires, rims and you have no transportation? Bunch of losers if you ask me.

Thumbnail of user j.s21
1 review
2 helpful votes
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January 22nd, 2023

Ever since offerup bought the other application, they suck really bad! I put 12 products on there and literally after six months all of my products only received anywhere from 2 to 20 views….IN 6 MONTHS, WTF!

Thumbnail of user billyj39
1 review
3 helpful votes
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April 4th, 2018

This app is real bad i had a product i wanted to sell so i searched offer up to see if anyone was selling cbd oil and it was being sold and found more then 20 of people selling it. So i assumed it was ok to post mine next thing i knew was they said it was against policy and deactivated my account

Thumbnail of user angelicab53
1 review
0 helpful votes
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June 2nd, 2020

I sold and carefully packaged a glass jar. Buyer said it arrived broken. OfferUp had the buyer send the box of broken glass back to me and refunded the buyer leaving me high and dry. They told me they don't buy shipping insurance and pretty much sucks to be me. Still charged me their service fee and wouldn't respond to my email when I wanted that refunded.

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About the business

OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.

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