• OfferUp

OfferUp

Is this your business?
Write a Review

Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 753rd among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
See all photos
How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user kdb2
1 review
3 helpful votes
  • Send Message
March 28th, 2020

Buyer said item arrived broken. Buyer got a refund, and me, the seller was getting nothing. I requested proof of the breakage and a tracking number so I could file a claim with USPS and they said they are not required to provide me with ANYTHING. It took a complaint to BBB and the FTC to get my money. My guess is OfferUp could still file the postal claim and get the entire payment. Now OU has disabled my account so I can only sell locally. I will now be reporting them to the Postmaster General. Beware. Their customer service is horrible.

Thumbnail of user ryanc1006
2 reviews
0 helpful votes
  • Send Message
October 28th, 2021

Offer up always been a great websites to sell stuff and
I dont know why people said bad thing aout them and some reason
My sells been down and hope it get better by christmas and
Thanks Ryan long time seller

Thumbnail of user cesary1
2 reviews
3 helpful votes
  • Send Message
October 3rd, 2019

I text and email... no... no... reply at all... its terrible... and the repost fee, to repost a car... woooww... but they sure did charge me... but the post never showed up at all. Twice in a roll... i was so so disappointed in all this... they should have a team working on all there problems. Cause if they do... they should be all fired and hire a new team... cause this app could be so awesome... peace out...

Thumbnail of user rezat5
2 reviews
2 helpful votes
  • Send Message
September 24th, 2020

PEOPLE WHO WANT TO MOVE OFFSHORE!
Do not rely on OfferUp for selling your stuff! They make you lose access to your account once you're out of the U.S. Unfortunately, I counted on them before moving but they have disappointed me. We have to go back on Craigslist!

Thumbnail of user whyw1
1 review
2 helpful votes
  • Send Message
March 4th, 2019

Yes, my account got hacked. A fake post appeared about a 2008 Nissan. In another state. When I edited the post and wrote, "scam, I didnt post this" and changed the price to zero, all my items got marked as sold... i deactivated my account.

Thumbnail of user janeller72
1 review
0 helpful votes
  • Send Message
March 24th, 2022

Offer up NEVER FRIGGIN WORKS, TILL you complain. Your stuff is held Hostage. This USE TOO be a great site. The Last year... it SUCKS.
This Screen Shot is the Error reading I get Repeatedly. I am so sick of this, Pitiful little Bear, Offer up and Let go... they should be shut down for Good. Period!

Tip for consumers:
Just Don't use as a Seller.
And as a Buyer? How can you buy anything when the site is always down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yourm41
1 review
0 helpful votes
  • Send Message
December 14th, 2019

Whoever runs this garbage site doesnt know how... Theres to many con artist on here and you got a shipping option are you a newb. You need a cust service # dummy... this site sux $#*! and because of your mental abilities and lack of... enjoy your craigslist genious you will fail

Tip for consumers:
STAY AWAY FROM THIS SITE ITS RUN BY IDIO**

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielleb895
1 review
0 helpful votes
  • Send Message
October 1st, 2022

They basically stole from me. I sold something, shipped it on time, and they cancelled the order EVEN THOUGH THE ITEM WAS SHIPPED. So the customer received my item and a refund. Must be nice. Tried contacting customer service twice with no replies. Definitely don't sell on OfferUp or don't ship.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daleh268
1 review
0 helpful votes
  • Send Message
December 5th, 2020

Offer up charged my buyer but did not pay me my money!
DO NOT USE THIS SERVICE!
I mailed my item to the buyer but the post office was late scanning it in so Offer Up cancelled the sale. Yet the buyer received the item I mailed!
Anything messed up at all and they tell you tough $#*!... I have to get the money from the buyer!

Thumbnail of user angelap166
4 reviews
0 helpful votes
  • Send Message
September 6th, 2020

I have been on BOTH Letgo and Offerup for about 2 yrs now. I have only sold 1 item (out of about 30 decent brand NEW items, not priced high). I had over 40 sales from Letgo (out of a 100 listings). Letgo platform was wayyyy better and drew in a better crowd... Offerup also has ALOTTTT of scammers! Constantly getting messages (mainly as soon as I post a new listing) they aren't interested in my items, but they act like it and try to get my personal information, like my cell phone number. Sooo very upset and disappointed that Letgo is now gone. I even had sold a diamond ring from there before...

Thumbnail of user sheddepot3
1 review
4 helpful votes
  • Send Message
October 8th, 2023

After 8 years of advertising the same product, I was canceled because I violated their guidelines.
When I first started with them, they had an actual number and person to reach in case of any issues.
Now all you can do is email them and get no response. Same messages, VIOLATION OF GUIDELINES with a list that doesn't tell me what I did wrong.
TERRIBLE CUSTOMER SUPPORT

Service
Quality
Thumbnail of user billz113
1 review
1 helpful vote
  • Send Message
September 29th, 2020

I made 2 item purchases within 24 hours and BOTH ARE scammers! This site is TERRIBLE! Do NOT use this site! They will NOT help stop scammers either. OFFERUP has made Letgo a lying, thieving site. I've been ghosted completely and lost over $300 and OFFERUP does NOTHING to stop them or help consumers! I've included a photo of the "Report User" response they have

Thumbnail of user dezeriahs
1 review
0 helpful votes
  • Send Message
September 20th, 2020

I previously had the app called letgo which was my favorite app to sell my stuff, Now that OfferUp has taken over this entire website it's no longer interesting to me.
It's hard to find things only in my area bc things from other states will pop up that I don't want, and when I actually do like items and I message the person about it, I never get responds.
I honestly just want letgo back, and if that's not possible, at least make OfferUp how letgo was... bc if nothing gets changed about this app, I Will BE DELETING IT!
Sorry, not sorry...

Thumbnail of user marioe55
1 review
0 helpful votes
  • Send Message
September 27th, 2021

It's the worse place ever to sell something. They will make things impossible to sell anything there
And they will remove your account with no explanation or reason. Customer service SUCKS! You will never talk to anybody and they just make their own removals just because!
THIS PLACE SUCKs!

Products used:
Selling

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianeb1649
1 review
2 helpful votes
  • Send Message
June 13th, 2021

Made offer of 100.00 plus the shipping, for Aladdin oil lamp and shade, offer was taken, payment sent, the oil lamp, burner, chimney arrived ok, however, the fragile shade was packaged shabbily and broken in tons of pieces, I immediately, contacted the seller, she tried to say file a claim, which I tried to with usps, their reply in letter and took directly to post office in person for inspection, was no damage to box so usps denied, I was back a forth with seller as well as I contacted customer service, no refunds of any kind, from seller or offer up. Seller tried to say she'd send a new ugly shade if I paid addition shipping. This is clearly a rip off. I could send all our text conversations as she said the lamp alone was worth more or I could sell for what I paid, for that alone, I didn't purchase for resell. I purchased what you saw in pic, A complete oil lamp with glass shade, I clearly received 1/2 my order not broken, the other part a shade damaged beyond repair, the shade was left at usps for her to deal with. Nothing no more responses from her for refund. Offer up said I have to deal with seller. All emails saved all conversations saved.

Thumbnail of user wendyr838
1 review
5 helpful votes
  • Send Message
July 5th, 2023

With the exception of 1 offer, everyone that contacted me was a scammer. I don't recommend this site to sell your items. Watch out for the fake cashier check.

Thumbnail of user darwinl7
1 review
5 helpful votes
  • Send Message
September 20th, 2017

I've been on this site for several months now, made offers, sent messages, and nobody ever responds. My views of this service are dwindling down quickly.

Thumbnail of user carls466
1 review
0 helpful votes
  • Send Message
September 16th, 2020

Offer up will never be like Let go! Why buy a app. Join it and still have your site the worst place to shop. Stupid business move I hope yous loose all your product... meaning people who use it!

Thumbnail of user cril
1 review
0 helpful votes
  • Send Message
March 13th, 2022

Lots of predators.

Dont buy or sell with shipping.
Pick up only

Dont let people gaslight you. My goodness so many gas lighters and abusive opportunists.

Thumbnail of user gggs
1 review
7 helpful votes
  • Send Message
January 20th, 2018

They keep up the old ads of items that have been sold. Also, my seller says hes local and turns out he was in another state and wanted me to send him mOney before he shipped.

Thumbnail of user sordumn
1 review
8 helpful votes
  • Send Message
May 16th, 2017

The worst company like this. Dont waste your time. Craigslist, Letgo, etc have been way better. About half of the offers can be legally classified as fraudulent.

Thumbnail of user donaldt851
1 review
0 helpful votes
  • Send Message
March 5th, 2022

The only reason why Offerup does not remove those 1, 2, 3, 4 yr old adds is because "without them, they would have close to zero Posts" By keeping those Years Old Adds Offerup's platform looks Popping off the Charts with many Sellers, which it is not and is only a Marketing Ploy, kinda like "FALSE ADVERTISEMENT" A person can spend hours messaging people who "never respond" because items don't exist. You also see MANY SCAMS IN PLAIN VIEW selling Cars or whatnot at ridiculous Low Prices with headlines that read: selling for Sick Aunt or Relative. BUYER BEWARE, Offerup does not Filter these adds, nor do they Flag them, and even allows those Scammers to Post Multi Adds with no repercussions. I for one do not fall for these Scams, but to see these Phishing Scams on this Supposedly Reputable Site is Disgusting. I feel for that unsuspecting Kid, Senior or Mentally Challenged person who will get caught up in these Scams is very disturbing.

Thumbnail of user tessad13
1 review
2 helpful votes
  • Send Message
October 18th, 2019

I keep getting burned on this site as a buyer. I'll drive miles out only for no shows and sellers are selling me defective items with no consequences or refunds. Waste of time and money. I'm done.

Thumbnail of user lisak60
5 reviews
61 helpful votes
  • Send Message
July 23rd, 2017

I sell on EBay and Craig's list regularly so after a friend recommended OfferUp I gave it a shot. I put up 4 different nice quality Kid's items & found OfferUp has a very simple and easy format to use. When the post is first "Offered up" you will get several people looking at it since it's at the top of the feed. One item got over 120 looks in 2 days and three different people said they wanted to buy it. Someone who could actually communicate legibly (seemed legit) set up a time to meet to purchase the following day. It's was only a $20 sale but being the responsible type I scheduled my day around the designated meeting time. I didn't hear a thing when the time came and after messaging this person though OfferUp there was no response. So in a nutshell you may get several people saying they are interested and want to make a purchase but then end up not responding. After a couple days the activity ends and you're tempted to pay the $2 to "bump up" your listing again. Honesty I think this is a scam. There's no accountability for these lame buyers so I'm done with the clientele of OfferUp & back to EBay and Craig's list.

Thumbnail of user chrisp466
1 review
1 helpful vote
  • Send Message
December 8th, 2018

They have a buyer protection program... um okay. Ruth of offerup who doesnt even disclose her last name because they know that they are running scams denied my claim when I received a unit that was different than described. Seller stated on the listing that the unit was missing 2 knobs. When I received the unit it was missing 2 knobs but a 3rd knob was bent and damaged as well as the LCD Screen (the main function) was damaged and unreadable. I contacted offer up with pictures and a full description and they just got back to me stating that the seller stated that 2 knobs were missing so we are denying your claim. What about the 3rd knob being bent and damaged and the LCD damaged and non functional? Ruth you are a blind bat, it shouldn't be hard to do your job unless you are blind. I will be filling a dispute regardless.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.

How do I know I can trust these reviews about OfferUp?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OfferUp?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business