• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.4 stars from 863 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 754th among Marketplace sites.

  • Service
    224
  • Value
    202
  • Shipping
    157
  • Returns
    145
  • Quality
    186
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
260
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How would you rate OfferUp?
Top Positive Review

“Confused”

Phyllis M.
2/13/20

I'm not sure why the reviews are so bad but as for me as a new user it is completely awesome a few flaws easy fixes but it is a site that gets your goods out there an legitimate buyers that responded an showed up not like letgo where in my experience they play games I am very impressed with the site and will tell everyone i no how my experience has been with the site

Top Critical Review

“Awful Experience”

Timmy R.
8/30/24

After many months of purchases and sales, and only perfect five star reviews, Offer-Up sent a notice that my account was being immediately and permanently deactivated for "breaking guidelines or community standards." No further explanation and no reply to my further inquiries and appeals except that the site reserves the right to permanently terminate accounts without warning if someone "breaks guidelines or community standards." Absolutely no idea what I did and they will not tell me. Lost a lot of time and effort and transactions in progress. Heed everyone's warnings: DO NOT USE THIS SITE.

Reviews (863)

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Reviews that mention popular keywords

customer service (138) phone number (46) credit card (18) cash app (6)
Thumbnail of user douglash26
2 reviews
2 helpful votes
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April 3rd, 2023

I have been on offer up several years. Recently trying to sell items including collectables etc due to my wife's health. I couldn't log in on my PC but could my cell phone app. I sent email asking for help. It took a few days. I was able to sign in on both my PC and Cell app. What I didnt realize for several days after. They deleted ALL my prior history, of purchases, od sold item, and MOST importantly, things I was selling. Fast forward after attempting emails, and then attempting emails again to EVERY dept Offer up allows, I received 1 email stating how they are Achieved. Remember, I've already waited about 10 days for answers. I followed the instructions how to bring them back So I could see them. Wow, offer up achieved the items Im selling, that means marked as SOLD. I did not do this. Offer up did. Once Archived means sold means you cant relist it. You have to Re Post the pictures, The verbiage, the amount etc.I live in Miami Dade Country Fl. Many speak spanish. I even translated the verbiage into spanish. I also listed a Nascar type Drive Experience for sale. They sent me an email stating I violated there policies fo advertising a service... ***I DID advertise a service. Its a Groupon type item for sale, Hello Lees then the face value I paid for it. **** Then before I could respond they Blocked my account. THat was a few weeks ago. I emailed them asking to please please have upper management or anyone that really truly has authority to fix what they messed up and contact me. I also stated that in many of my emails I stated I don't think they are aware of how poorly there customer service is or, They dont care. Either way. Im done... It sucks to think that I am trying to cover living expenses and Cant with Offer Up. If I share the medical conditions that my wife is going through and myself included it will be very heart breaking. I said that so hopefully someone will try to use compassion in there thought

Service
Thumbnail of user michelef245
1 review
0 helpful votes
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July 22nd, 2021

I hate offer up so much I plant fake post just to waste the time of the rude low ballers.
And all that ship on offer up are a bunch of stupid asses

Service
Value
Shipping
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Thumbnail of user jenniferk326
2 reviews
2 helpful votes
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January 9th, 2019

I will admit I didn't read the rules and regulations but I have some tactical and novelty knives I wanted to sell and looked them up on OfferUp and saw SEVERAL of them and they were from over 4 months ago so saw no problem with it. Well I kept posting the knives and I was getting notifications that it was taken down. I thought, ok maybe bc of the size of the blade or something so I kept posting but left out size. They took them ALL down and suspended my account bc I had too many violations?!? If they were all at one time then how was I suppose to not do it again if I didn't have time between violations? I emailed and told them how I saw MANNNY and they said they don't catch them all? Really? You caught mine in 10min but there are ones up there from 4 months ago AND they allow ads that send you to other companies to sell knives bc they are probably sponsors and THATS ok and noticed all the ones up there are posted by men so I called them sexist and on a rant to let as many people know what pieces of $#*! they are and don't waste your time

Thumbnail of user stevel1478
1 review
0 helpful votes
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December 19th, 2020

OfferUp has posts that are years old that show up on the top of the list. Makes it very difficult to find items to purchase.

Thumbnail of user janeto24
1 review
11 helpful votes
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June 2nd, 2017

Bought a washer and dryer for 300.
They claimed they were working, however
They did not work. I need a refund to buy another set.

Thumbnail of user kathrynd235
1 review
1 helpful vote
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June 1st, 2021

I uninstalled and reinstalled the app. Im getting posts from 3 to 4 years ago. I tried contacting offer up to no avail. Waste of my time!

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Value
Shipping
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Thumbnail of user wilmerm23
1 review
0 helpful votes
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July 12th, 2021

Management from offe up do a poor job on costumer service.
Great lack in professionalism, low qupeople in charge

Tip for consumers:
Do not do bussines to offer up

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnm564
2 reviews
3 helpful votes
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September 25th, 2022

OfferUp would like you to think of them as a better marketplace than Craigslist, Ebay, or Facebook Marketplace. They are not.

Offerup has two primary issues:
1) OfferUp makes it easy for fraudsters/scammers to utilize the site
2) OfferUp makes it very difficult for legitimate users to utilize the site.

Offerup has an aggressive "ban" program that appears to have little to no validation in it. So if you're a legitimate user that happens to run into one of the many bad actors on this platform, the bad actors can easily get you banned from the site.

It's not worth the hassle or aggravation of dealing with this platform - use Ebay or Facebook Marketplace.

NOTE: If you've been banned for no reason, and you want back on Offerup, file a complaint with the BBB. Offerup seems to have dedicated customer service agents to review/resolve complaints through the BBB (and the general complaint is they ignore/don't respond with any detail/don't resolve the issue through their normal customer support channel.). But once OfferUp accuses you of being an unsavory client of theirs, do you really want to continue to utilize them?

So use OfferUp at your own risk, and don't be surprised when you get a notice of being banned with no detail and without validation.

In my case, after having an account for a few years, I attempted to buy a product from a buyer. It was set up to ship and it was a fixed price. I bought the item at the listed price, and then started getting questions from the buyer on how they were supposed to ship it. I pointed the seller to the OfferUp shipping FAQ's, and shortly thereafter, the buyer canceled my payment.

Again, I have no idea why my account was banned - OfferUp provides no details. Their lack of transparency on matters like this is unacceptable for a platform operator today. Take your business elsewhere.

Tip for consumers:
Don't use this site.

Service
Value
Shipping
Quality
Thumbnail of user non533
1 review
0 helpful votes
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September 25th, 2020

Called customer service to advise of a fraud issue and was sent to a vacation hotline for Thailand. Enough said?

Thumbnail of user nathalyv
1 review
7 helpful votes
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April 9th, 2020

Becareful with this seller on offer up. He is a thief, he stole my $200 but never reply back or send me the Item. He is a SCAM!

Thumbnail of user shenb3
1 review
0 helpful votes
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April 2nd, 2022

A site that sales cars and other merchandise it's cool you should try I liked it and I still use it anything you're looking for they had it

Tip for consumers:
Whatever you need they have it get a picture of it first

Products used:
A table

Service
Value
Shipping
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Thumbnail of user jonp400
1 review
0 helpful votes
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July 17th, 2021

Don't waste your time unless you like being bombarded with spamming ads and clickbait. When it was let go it was great. Now it's just Spam and scams

Thumbnail of user karent896
1 review
0 helpful votes
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September 1st, 2020

OfferUp is a bunch of crap I've tried and tried to cancel, what is going on with this so damn company if that's what it really is.

Thumbnail of user dicks65
1 review
0 helpful votes
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June 29th, 2020

You are lucky if 1 in 100 people respond to their ads. Most of the ads on offerup are a year old. It's a waste of time.

Thumbnail of user jonathanb648
1 review
1 helpful vote
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May 12th, 2020

Who ever posted that 2012 Nissan murano for sale for $1200 should be sent to prison for taking my money it's a fake offer should be sued

Thumbnail of user troyr41
1 review
2 helpful votes
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December 18th, 2018

Listing not even showing even paid money for listing. Get no response from support on my second ticket number.

Thumbnail of user kalef1
1 review
0 helpful votes
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October 6th, 2021

This site was created by and ran by scammers. I looked up a product and 99% of the products I saw were scams. Don't waste your time on this site.

Thumbnail of user rianap3
1 review
0 helpful votes
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May 11th, 2021

I never got paid for the item I sold/shipped out. They never respond to their messages. What a scam.

Thumbnail of user jimm1606
2 reviews
6 helpful votes
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January 31st, 2018

They allow people to advertise Crap on this site but when someone tries to advertise property for sale or rent they block you

Thumbnail of user billh834
1 review
0 helpful votes
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December 19th, 2020

After looking at ads for days I realized that almost all the ads are old some as much as 2 years old. Why would a site keep old ads?

Thumbnail of user rickyakutz
1 review
0 helpful votes
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June 15th, 2023

Now they want you to pay for it, just to slow to even consider it. There is nothing but adds anymore just sell it back to let go and move on.

Service
Value
Shipping
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Thumbnail of user howards261
1 review
0 helpful votes
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May 31st, 2020

Not new, scorched grill surface not a Sunbeam
Handles wee greasy bottom obviously used not new no phone or email fir seller

Thumbnail of user taymonto
1 review
0 helpful votes
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January 10th, 2023

Most people make an offer and never show, those who show cheat you short change you cheapoooos. Use this site if you wish to waist your time.!

Value
Thumbnail of user rona952
22 reviews
43 helpful votes
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July 10th, 2019

One of the worst sites for customer service no response it a joke all you get the runaround with there joke of site in service

Thumbnail of user tracyl144
1 review
0 helpful votes
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June 29th, 2018

I was scammed and there was no way to get in touch with offerup. To bad. This could be one great business.

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About the business

OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.

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