Office Depot

1. Trying to use their bait & switch rewards program is a total wast e of anyone's time. Having had one of their rewards card for over a decade, I have not once been able to utilize the card without some employee denying the card,; telling me: 1. Time limit for rewards has expired; or it doesn't cover the purchase of the item you have; Shop elsewhere or online, but avoid Office Depot/Max.

2.25% off on Veterans Day was a Lie. I went to check out and the clerk told me that ink was not part of the 25% off for Veteran's Day. More unending bait & switch.

They advertise next day & two day shipping on items; then when you get to the checkout they change it to several days slower.

Obviously, there have not been enough complaints for them to discontinue this deceptive practice.

Liars.

I should have ordered on Amazon. I went with Office Depot since the printer I ordered was $18 cheaper, but now I realize this was a mistake. It still hasn't shipped out despite an email saying it would arrive by June 9 (today is June 21). Live chat support was apologetic but just said they'd send my case for review and I have to wait several more days... still haven't heard back. I may have to just dispute the charge with my credit card and order elsewhere.

My review submitted to Office Depot that was rejected. [Not present in original in brackets]

I will not buy this product from Office Depot. The offer of a discount for registering with Office Depot was prominently shown [directly below Add to Cart - see image] on the product page so I registered. Then I read on the registration email that technology products were excluded [see images]. The coupon code appeared automatically on the checkout page but was rejected.

Can't speak for the product, but Office Depot gets zero stars. I am very disappointed with Office Depot.

[See images of Coupon in Acceptance email and text of Comment Rejection email.]

Once upon a time I used them a lot, in part because they had an excellent friendly hands-on manager. This man did not promote a very rude employee with a criminal background. The crook hired a good lawyer and sued the parent company, which proceeded to fire the loyal manager and reward the crook.

Most people do not care about this sort of thing, I do.

The friendly manager made up for limited choice and high prices.
Once he was wrongfully fired I never went back.

Office Depot uses T force as a delivery company in Miami --The worse delivery experience ever. I bought a desk that took 4 days after a scheduled date to be delivered. The product came damaged. I have to exchange and the same delivery company gives you a window of today before 10 PM. by 2 pm they returned the item to the dock and then contact them they said it will be delivered in 24-48 hours. I have contacted force and they are an issue. I read on their web that everyone gave them 1 start. I don't know how office depot uses this logistic company for delivery.

I just spent, along with 2 other customers, 57 minutes waiting to be called to make some copies in the office depot in Hunters Creek, Florida. I kept receiving their texts stating there was a minute more to wait. However, when we spoke with the manager, we were told they were not seeing any more walk ins. The manager was very unprofessional and did not want to help us. He was Very rude. They need some communication skills as well as customer service.

I shop at OfficeDepot a lot. The people there are knowledgeable, helpful, and really good. I bought some mechanical pencils there that only work for one lead. The second lead won't work. I tried to return it and company policy won't let me. Policy does not allow them to track my purchases, and they wanted a receipt, but of course I didn't have it since I'd had the pencil for months by that point. Office Depot should learn from other stores how to track purchases.

Prices are competitive, but to get the best deal Office Depot likes you to jump through a few hoops for them (setting up a separate account to collect points and coupon savings). The best part is their custom shopping lists you can save to their site, large inventory, fast delivery, and good checkout procedure. In my rural area, they never achieve next day delivery. Never. But they usually get it there in two to three days, which is still good.

I purchased paper on 10/6 for delivery to my residence on 10/8. The deliver person lied saying the business was closed when delivery was attempted. Because of this lack of service, I cancelled the order and ask that my money be refunded. Office Depot wants me to wait 7 to 10 days for a refund that they grabbed at the time I placed the order. This is a crappy way to do business.

I try SO hard to support brick & mortar stores. However, from now on I'll use Amazon and save the trip. I bought a USB hub for a cruise because ships are known to have very few outlets. To pack light, I removed the packaging. We empty our garbage cans before we leave on vacation. The outlet didn't work at all - it was DEFECTIVE. Despite that, I wasn't allowed to exchange or return it because there was no packaging. Amazon takes everything back. I'm guessing there won't be an Office Depot in my neighborhood much longer with such poor service.

I've been shopping through OD for my electronics for a couple decades now. I buy warranties on things I don't want to pay for again within 2 or 3 years like TV's, Computers, Printers. All of the things I've bought through them have always been in top condition. When I've broken something their warranty department is easy to work with, replacing my item quickly and communicating clearly throughout the process.
I highly recommend OD for all your electronic needs!

Know that when you place an online order and use your rewards but then cancel the
Order that the company tells you that the rewards we be available in 24 hours of the cancellation, but really wait about a month before allowing you to use the rewards again. They refuse to help or honor what they tell you.

Also, if you use a gift card for an online order and then cancel the order, they will not refund your money unless you call them (2 weeks later by the way) and spend 2 hours on the phone asking for your money back. I am not sure if they are totally incompetent or just very unethical. Buyer beware.