Office Depot

The ODS online printing is significantly cheaper when it works BUT certainly not worth the 2 hours of trying to get it sent to the local store. This is the 2nd time (and the last time) I've had a nightmare of order not going through. When you call for assistance, there are limited English speakers only and no supervisor or ability to route calls to the US. The in store folks at Office Depot, Hull St, Midlothian VA are fantastic but their hands are tied when trying to work with ODS.

We live high up in the mountains we ordered a printer from these people to pick up curbside we were headed there to go pick it up and I just something told me to call them and I found out that they didn't even have the damn printer so 2 hours down there 2 hours back a waste of our day so we ordered it online instead we're sitting here waiting for our order to be delivered today or tomorrow and we just now get an email saying it's canceled call the customer service at 1-800 go Depot we did it's all automated you can't get anybody I did a live chat and every time I ask somebody why it was canceled everybody goes away nobody can answer my question so now we can't meet our deadline because we don't have our printer and this is twice now with these people I say go Staples f*** office Depot

I ordered quite a few items and upon delivery some of my items were not in there. I called customer service and they said my missing items would be shipped to me asap when I checked my bank account I saw they charged me again for items I already paid for and after several days they still have not returned my money, all I am getting from customers service is the runaround. I will never order from them again.

Be very careful when ordering software from Office Depot. Their website is very misleading. I ordered what I thought was the latest version of a certain software and when I received it, it was an upgrade from a previous version. The box and description shown on the website did not indicate that this was an upgrade. It didn't even come in a box. They are telling me there are no refunds on this item. So I got ripped off for $150.00. I will never order from them again. There are plenty of other office supply stores around.

Office depot. Is a little on the pricey side but after experiencing staples website of disaster and unable to get cards and flyers, i went to office depot. They're on the A game. Office depot in Arundel Mills is horrible. Nothing prints And I've been burned twice. Then they tell you to call 1-800 number.

Purchased an item which was in stock and on sale. Not delivered. One week of chasing them and was finally told it was permanently out of stock. Refused to honor sale price for a different color. Should have purchased it elsewhere as the item was on sale at many places at the time. 0 points for customer service. Just a fake sale with no inventory.

Office Depot is a great office supply store. However, I do not shop there unless I have too because they are insanely expensive. I usually use them for items I cannot wait for that I might purchase on line. They do have a good selection of products and they do offer business services which I have had to use upon occasion.

Ordered two black and white copies over two weeks ago. They immediately took the money from my account, but never shipped the copies. I called last week and after waiting 25 minutes on the phone, they located my order but had no idea whether it had shipped or not. They promised a follow up email which never came. A week later, still no copies and no follow up emails. I called back to request a refund and they tell me it will take 7-10 days. They take the money immediately from me, ignore my order completely, then expect me to wait 10 days for a refund. Oh, and their call center is in the Philippines.

I bought a $900 Lenovo laptop with all of the top specs. I've been using nothing but lenovo's for over 12 years. I bought this one Lenovo laptop, and on the 15th day I tried to take it back because it is so not performing like a Lenovo does. Office Depot? Naughty little employees that told me it's not their problem go take it to the manufacturer. Manufacturer says well if the computer is broken will fix it, but if it doesn't perform well then you have to take it back to the store. Go back to Office Depot, little teenagers telling me well the manager's just going to tell you the same thing that I told you, which is you have to go to the manufacturer. Fast forward 4 months later? I'm stuck with a computer that literally doesn't work anymore. I'll try to go to the manufacturer, but 15 days after I bought this piece of crap, Office Depot should have taken it back. My advice? Don't ever touch this company with a 10-ft pole for anything more than 10 cents.

Always satisfied with the service and the bulk deals they have. I sometimes order stuff for my clients here for which I can not get bulk deals somewhere else. However, they do not sell everything for the best price that is why there are no five stars.

I placed an order for some simple envelops with our logo printed. There was no mention of them being out of stock nor did I get an email explaining that when I placed the order. Instead I received an invoice and an estimated arrival date of July 5th 2022. When the product did not arrive by the 6th and my order was still marked shipping I ask what the delay was. The agent on the chat told me it was a printing issue and they'll be rushing it. Today, July 7th, I received an email from a different agent telling me the product is back ordered and it won't be shipping until late August. All that was needed was any type of communication or an alterative envelop option. Terrible business ethics and customer service. There is no chance I'll be using this company or would I advise anyone else to.

I will never ship their online website. I am waiting f now over a week for a refund. If I could give them a zero I would. Office Depot you have lost any further business

Office depot falsley accuses black people of stealing if they spend too much money. A bkack person couldnt possibly have money so they call 911. Place sucks

Few days ago my friend was suggested Officedepot.com for ordering office chairs. I have no experience from these types of site yet. Now I am very satisfied to that product from officedepot.com. They provide an excellent service for the customers. Now I am a star from my colleagues and so very happy to that.

For needing something quickly, you can't beat their brick and mortar stores, although they certainly charge a significant amount over online for the convenience.

But for online shopping of office products? Quite expensive, and a bit of searching will likely save you significant money.

GREAT CUSTOMER SERVICE!
I had already sent in my order before I had someone check it over for spelling etc. Of course there was a spelling error. I immediately got on their website and started a live chat session. I explained my situation and as soon as I did the employee said "No problem, rest assured that we will take the necessary steps to correct the spelling". Within 2 minutes they had everything fixed. That is some awesome customer service. I will definitely keep ordering from Office Depot!

Office Depot has almost every item you could need in an office, from furniture to paper clips. However, it does pay you to research what you're interested in before going in so you won't be confused by an inexperienced sales person.

It is always so much easier to buy from Office Depot than Staples. The staff is a million times more dedicated to helping customers and ten times more friendly. I think they actually like working there unlike Staples emplyoees.

This morning I visited the Office Depot located on 6211 N Kings Hwy, Alexandria, VA and as soon as I walked into the store, I was warmly greeted by Mr. Derek T. He was very pleasant and made me feel welcome at the store. There was another employee - Amy - who helped me with an online order for boxes which my husband never picked up. Amy took her time to find the online order in her system to make sure they were indeed cancel so that I can eventually get reimbursed. Both Derek and Amy were very helpful. Thank you for your service.

I needed a desk for online school, and this is the worst place to order it from. They didn't tell me any updates about my desk even though it was being canceled, I had to contact them more than 6 times just to know what's happening. The estimated delivery was before my school started, and now that I don't have a desk I have to use my drawer to put my laptop on and work. They said it was returned to the send about a week after the estimated delivery time and didn't even tell me why. They canceled the order and said I would get a refund in 2-3 days, it's been about a week and I still haven't gotten it. Please never buy anything from Office Depot online, you will have a bad experience.

I have been shopping with office depot for years I mean 20 years. Today I experienced the worst customer service and the worst service render. I'm looking to get something printed and laminated and on the website it has no ways to upload and easy to do so or start an order and, when I had to reach out to a text message corporate to make it happen they gave me the email address to store #2191, great I got some kind of connection and then, when I emailed them they gave me a link. How do businesses rely on so many steps when you are just trying to get a print and laminate of two pages. I got an email that stated there were some questions and to call. So I called and the person on the phone was extremely rude and said he was not going to do the order because they don't do email orders. (yet you have no way to upload an order unless you have a masters) I'm a simple customer that just wants a print job done. Every time I go into a Office Max/Office Depot there dead. Maybe focus on your customers, It might give UPS or Staples there run for their money. Save your time and money and stop shopping here,

I ordered a cooker on 11/27/20, on 11/28/20 I received an email telling me my item had been shipped. On 12/06/20 I called office depot, because the tracking number they gave me for UPS was not showing any updates. Customer service told me that they sent an email, to the vendor, but they never followed thru to see if order had shipped. I was told on 12/06/2020 that they would have UPS pick up package and that I should receive update same day, that was a lie. I made a second phone call and was told to expect an update on 12/07/2020. I may have to cancel this order, because at this point I don't trust this company to do the right thing.

Walked all over the store trying to find something, passed groups of employees having social conversations and no one asked me if I needed help even when I stopped by them and waited for a chance to ask for help. Went into OfficeMax and everyone who passed me asked if I needed help finding something. Even walked me directly to where the item was!