Office Depot

I should have ordered on Amazon. I went with Office Depot since the printer I ordered was $18 cheaper, but now I realize this was a mistake. It still hasn't shipped out despite an email saying it would arrive by June 9 (today is June 21). Live chat support was apologetic but just said they'd send my case for review and I have to wait several more days... still haven't heard back. I may have to just dispute the charge with my credit card and order elsewhere.

My review submitted to Office Depot that was rejected. [Not present in original in brackets]

I will not buy this product from Office Depot. The offer of a discount for registering with Office Depot was prominently shown [directly below Add to Cart - see image] on the product page so I registered. Then I read on the registration email that technology products were excluded [see images]. The coupon code appeared automatically on the checkout page but was rejected.

Can't speak for the product, but Office Depot gets zero stars. I am very disappointed with Office Depot.

[See images of Coupon in Acceptance email and text of Comment Rejection email.]

Once upon a time I used them a lot, in part because they had an excellent friendly hands-on manager. This man did not promote a very rude employee with a criminal background. The crook hired a good lawyer and sued the parent company, which proceeded to fire the loyal manager and reward the crook.

Most people do not care about this sort of thing, I do.

The friendly manager made up for limited choice and high prices.
Once he was wrongfully fired I never went back.

Office Depot uses T force as a delivery company in Miami --The worse delivery experience ever. I bought a desk that took 4 days after a scheduled date to be delivered. The product came damaged. I have to exchange and the same delivery company gives you a window of today before 10 PM. by 2 pm they returned the item to the dock and then contact them they said it will be delivered in 24-48 hours. I have contacted force and they are an issue. I read on their web that everyone gave them 1 start. I don't know how office depot uses this logistic company for delivery.

I just spent, along with 2 other customers, 57 minutes waiting to be called to make some copies in the office depot in Hunters Creek, Florida. I kept receiving their texts stating there was a minute more to wait. However, when we spoke with the manager, we were told they were not seeing any more walk ins. The manager was very unprofessional and did not want to help us. He was Very rude. They need some communication skills as well as customer service.

I shop at OfficeDepot a lot. The people there are knowledgeable, helpful, and really good. I bought some mechanical pencils there that only work for one lead. The second lead won't work. I tried to return it and company policy won't let me. Policy does not allow them to track my purchases, and they wanted a receipt, but of course I didn't have it since I'd had the pencil for months by that point. Office Depot should learn from other stores how to track purchases.

Prices are competitive, but to get the best deal Office Depot likes you to jump through a few hoops for them (setting up a separate account to collect points and coupon savings). The best part is their custom shopping lists you can save to their site, large inventory, fast delivery, and good checkout procedure. In my rural area, they never achieve next day delivery. Never. But they usually get it there in two to three days, which is still good.