Office Depot

Our company is using their Business Office Depot service, and it is AWFUL. Three times I have placed a larger order ($500 plus) and three times they provide a delivery date and the items don't come. Their website shows that the items have been delivered, and THEY ARE NOWHERE TO BE SEEN. Then I get to fight with them for 10-14 days to get my delivery. Always promising a delivery date, and never receiving the items on the date, but they are quick to charge my credit card for items not received. Working with their resolution team is not much better. They keep making promises and not delivering. So if you need Office Supplies and you are in the Lansing Michigan area. Find another vendor unless you spend hours of your time trying to get your supplies.

I purchased a DataVAC from this store (online) under the assumption that it would be compliant with US standard outlets and currents. When I received the package realized that it was made for use over-seas as it does not fit into any standard US outlet and it does not bring an adapter. Instead of assisting in receiving a replacement or a refund, I was simply dismissed.

The packaging of the DataVac clearly as a US flag on it and lists the voltage/current of 220V, but the correct voltage for use in the US should be 120 volts single phase/60 hz. The DataVac that was sent to me was 220 volts single phase/50 hz. I cannot use the product at all.

My small business has shopped at Office Depot for years, but no more. When I discovered I couldn't access my account or place orders online with either Safari or Firefox, I call OD's technical support, and was informed that OD's website doesn't support my Macintosh OS version. So I was resigned to having to place delivery orders by phone and access my Worklife Rewards by phone. That's bad enough. But then when I placed an order by phone last week, the representative, after repeating back all the item numbers I had ordered, somehow forgot to actually order half my items! And since I couldn't get any confirmation until the order shipped, I had no way of knowing that half the items had not been ordered! Worse yet, they split my order, so when I received shipping confirmation for some items, I had no way of knowing the others had not even been ordered! This is just not worth the hassle! Since OD clearly doesn't care about my business, I'll just have to take it elsewhere.

I ordered Viva paper towels recently and they said the carrier couldn't ship but had confirmation thru my email it would be delivered so I suggested there is 2 in the city I live in i can go pick it up myself but i feel they are trying to get out of the sale price that was listed but I'm going to dig deeper into this own up to your mistakes and correct it.

A rep from returns department at office max in Golden colorado was very aggressive refused to help dramatic as can be passed all over because I wanted to return a printer he screamed no go to epson other employees had to hold him back one gave me his full name he was crazy I left with no refund nor a printer that worked he had to be restrained like a wild animal again his name was DENNIS MARTINEZ AT GOLDEN COLORADO OFFICE MAX

I ordered a plotter (Epson T2170) thinking that Office Depot is a reputable online vendor. It was to be delivered in 3 - 5 days. The delivery date was set back twice, but it never arrived. When I followed up it appears that Office Depot did not stock it so they relied on an overseas company to drop ship it. The third party vendor used a third rate shipping company that did not provide tracking. After two weeks I canceled the order. After three weeks the shipping company finally contacted me about delivery.
After canceling the order with Office Depot I ordered a replacement from B&H Photo. It was stocked in a warehouse in New Jersey and arrived in three days. I canceled the Office Depot order after the B&H Photo plotter had arrived, was installed and working fine. I'm now working on getting a refund. Like any true American company, Office Depot has outsourced their customer relations to India.
With Office Depot the fun NEVER ENDS.

Leo at the Chico, CA location provided us with outstanding service. He spent time to ensure our pictures were perfect and was extremely knowledgeable. I highly recommend this service.