Office Depot

I purchase a desk for my company Through the store at fairless Pennsylvania location store #6174 I purchased the desk and I also paid for the assembly to be done in my home as I am disabled and cannot do it myself. Upon delivery I open my glass door that the delivery service left prop up against my door I wS able to get the driver to carry it in one step to my home. After he left I called the operations manger and explained to him the desk that was delivered was the wrong one the operations manager by the name of Dan the both of us got into a heated discussion in which the operations manager hung up the phone I called and made a complaint finally the right desk arrives after I paid $90.00 I was told by the assembly company Apollo that officemax outsource for the assembly company I was then told I had to give an additional $105.00 for them to arrive at my home to assemble the desk Si I paid a total of $195.00 assembly of a $319.00 desk I have contacted several numbers and corporate office numbers not one person has contacted me to resolved this issue and nightmare my associate and I were going back to buy several desks chairs office supplies and such to set up the company after the aggravation and no one to reach out to us after we have left numerous phone calls and emails and a Google review no response officemax officedepot have no idea how much they cost thier firm we have a 4 story office building we are setting up for our staff. After a nightmare of purchasing one desk we have decided to go elsewhere after asking for a district manager at this location we have not heard from him or her! Consumers beware before you or family shop there you will be sadly frustrated and upset!

When I purchased a large modular desk unit at my local Office Depot--and paid to have Apollo put it together--I thought everything was set to go. How wrong I was. I had told the Office Depot salesperson that the boxes (with unassembled desk pieces) would have to be delivered to my current home, then I would take it to my future home. No problem, he says. So--when the three huge boxes were delivered, I had them put in the back of my truck. Here is where it gets interesting--and frustrating. When I was contacted by Apollo, they said they were "installers," not "movers"--that I would have to get the boxes to the place where the unit would be assembled. Well, my new office is on the second floor of my new home. I am almost 76 years old, and there is no way I could get those three boxes up the stairs ny myself! When I called Apollo, the customer "service" person (I use the term "service" very loosely) said my options would be to hire someone to get the boxes up the stairs or to carry the pieces up one at a time. Of course, I ended up hiring someone.

I would NEVER purchase a piece of furniture from Office Depot that needs assembling. And I would certainly NEVER use the APOLLO company for anything. Period.

Having said that, the Apollo installer was a very nice man who actually helped me carry down the empty boxes (another thing the Apollo customer "service" person said they don't do) and put them in my truck. The unit looks very nice, and I hope to get many years of enjoyment out of it. But--if there is a next time for me on something like this, I will go to a regular office furniture store that will send people to carry the pre-assembled unit where it belongs.

I received the product in good condition, there were no scratches or chips, I liked the quality. I recommend shopping here.