Oh Polly

Good luck if you have an issue. You only have AI to help. It's a total cluster. Not worth the headache. Buyer Beware!

My daughter trusted this site and we placed an order. There was a complete lack of communication and tracking. A month later, we started to find out about this order. They say it was sent and they are not responsible for the delivery. Now they offer to refund about half the cost. This is very unfair.
Choose other offers from other sellers.

***Do Not Shop Here***Would give a zero if I could. Do not shop here. They will misplace your purchased items and not take accountability on their part. I bought dresses 4 weeks prior to when I needed it and they sent it to a complete different address hundreds of miles away. They claimed they would issue a refund for the items, only to find out weeks later that they never did. I contacted them regarding this and they said the same thing that they"will issue a refund". Only this time it's more insulting. They sent a refund of $11.00. My items costed nearly $300.00. Save your money and shop elsewhere that has integrity and not trying to rob you of your money.

I received a cheaply made dress and tried to return it for my money back or store credit and I got no help at all. They did not take my return. I will not be shopping here anymore. I advice you not to be tricked by their cheap clothing

There have been 2 instances where I needed assistance regarding a change in my order details. The response time with customer service is faster than most online retailers. Importantly, they provide a more detailed update.

It's like these people don't read the chain emails. You have to keep repeating over and over again what needs to be done. My package never arrived and I have to go through 3 weeks of repeating that I visited the pickup location. It's like endless loop with these people. 0/10

I needed to send back a parcel but missed the cut off due to circumstances out of my control. Ellie G was so polite, kind and helpful in her response and sorted it straight away. Definitely an asset to the company.

Horrible service! I spent over a $100 on some dresses that should have been shopped to me 3 weeks ago. I called fed ex and was told oh Polly never sent out the items but when I reached out to oh Polly they said fedex has the items and they only refunded me my shipping fee which I still need to assure was even sent back. I am not happy with this company at all, worst service ever. Hopefully, this matter get rectified soon.

I bought three items, only keeping one dress for my birthday meal. I returned the other two in the SAME parcel and they're trying to say I never returned the most expensive item so don't buy from here! Returns are awful and you won't get your money back. I have always shopped at oh Polly for my birthday but as I have literally been robbed of the item and the money I won't be buying from them again.

If you actually have to buy anything from them, just buy it secondhand. I wish I just did that because now I have to find something else to wear to my event last minute. Thanks you trash company. I've had packaged from China that get here more reliably and faster than this. This is pathetic, especially for this stupid price point and the quality and the $8 shipping for nothing.

Customer service is critical but I cannot get a response regarding my order and there is no phone number. Will someone please reach out to me because my package has not been received. So disappointed!

So they "shipped" my dress and I emailed to ask for an estimated ship date because their tracking doesn't even include one. And it's been a few days now and no updates (can't even tell if it's moved or not, the tracking doesn't update until it gets to the next shipping facility). I emailed to ask about it and it turns out all orders were delayed? So everyone's has been pushed back an impercievable amount of time. And everytime you email customer service you'll talk to someone new and it's always the same "Tracking says this, sorry about that." I just bought another dress for my event (that was a month away originally) and you're better off buying one of Oh Polly's dresses secondhand.

Oh Polly scammed me out of $700 due to app glitches and their customer services team is by far the most incompetent I've ever come across—they only send automated messages and ignore any real issues you bring up, and on top of that force u to wait days and days for a reply. A week later my issue is still unresolved. Oh Polly has also deleted their reviews on Facebook to hide their TRUE rating of 1.8 stars; don't be fooled by the positive reviews on this site or the other review site, I suspect they have a bot flood these sites with positive reviews every time a negative one is posted. If you want to see their true colours just search for the Oh Polly facebook page on your web browser through mobile phone and you'll still be able to see their reviews

We lost our credit for $106 and when we asked for it, oh polly customer service said it's past 6 months and you can't use it anymore and that they can't offer anything to us. So basically, they took our money and the returned merchandise, which is fraud. When we checked to see if we even got the credit in the first place, we realized they never sent it after we returned the items.

This site is a scam, they are good with taking your money and not sending your order.
There is no such thing as customer service, no phone number and forget about that email they provide on their site you will never hear from them after placing your order. Please go on Instagram and do yourself a favor and read through all the comments from consumers who unfortunately made the mistake of ordering. No one seems to receive their orders but they keep posting pictures and don't get back to their customers with a response.

Save yourself the money and time and take your business elsewhere.

The items are cute but poorly made. I've ordered twice from them and the second time both outfits had ripped stitching/ holes. No one wants a brand new outfit with rips in it. I've reachrd out to them twice about fully refunding or replacing the items with no response. At this point, I don't have the items I needed in time. When you mess up, you fix it. I can't even get a reply and my items were placed more than three weeks ago. Very unprofessional!

I ordered 3 items and only received 1 but they charged me for all three, without any notification from them. Even the packing slip only had the one item on it - not the other two I paid for. I had to email them with their contact form. They finally responded telling me that their system had mis-counted the stock and they were actually out of stock on 2 of my 3 items. Then they said they'd issue me a refund for those 2 missing items, but when I checked the amount, it was less than half what I was owed. I then had to contact them AGAIN to make sure I got the proper refund. Needless to say, I'm not ordering from them again and I'll be returning the item I actually received.

I have been emailing about my reference number because I do not have an order number because I need to return an item. It's been 4 days and no response even though the email I received back said I would have a guaranteed response in 24 hours. I'm beyond frustrated! Has anyone had this issue?

I placed an order and paid for express shipping in order for it to be here on time for my family event. They shipped my order the same day but the tracking number never updated. When I tried contacting them they claimed that my package is "lost" and refunded me $11 for the express shipping. I didn't ask for a refund I seriously need my order I bought 3 dresses and planned on wearing one of them. I work for a shipping company and know that they basically printed out my label but never shipped it really, and now I'm stuck with nothing to wear.

One of the worst websites I've ever ordered clothes from! 1. Came 2 weeks late! 2. Dress literally fell apart in 1 hour of wearing it and I mean it ( 1/2 sequins came off, zip broke and the dress ripped as the sticking was so weak) and jut to highlight I paid £60 for it therefore I expected the quality to be there. 3. Customer service is NON EXISTENT and I mean it, wrote 8 emails now within 3 weeks and still no response no neither one of them. I would definitely recommend to keep away from their website as it's a joke with horrendous pricing.

This was my first time ordering from the company. Ordered a dress that I needed for an event and it never came. The communication between Oh Polly and I was okay but super delayed and drawn out due to it being via email only. Waited 2.5 weeks for the dress and to no avail. Probably won't order from them again.

Shania was really helpful in replying to my emails when I needed to change my delivery option. I've been shopping with Oh Polly since I discovered them 2 years ago and have always had a good experience.

Sizes are off. All of them are small for me even though I used their size chart! Moreover, I was expecting a great quality regarding my two dresses (for their price). I liked the corsets I ordered, though, and the skirt. Again, small for me but ok.