• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user moniquew88
Indiana
1 review
0 helpful votes
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December 14th, 2020

I have been waiting on my Christmas tree since 11/19/20, in which I was informed that it would take approx a week to receive. On 12/9, I received an email that it was processing after contacting them x 2. I have been waiting and am very upset. I was planning to have my tree up in my new home. Here it is 12/14 and still no tree. The order status still says processing!

Thumbnail of user jadynl2
Texas
1 review
0 helpful votes
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July 28th, 2020

This mirror is stunning and I absolutely love it and it took only three days to come. I got the mirror in silver and it goes great with my room really recommend getting! Also had great packaging to make sure it doesn't crack or anything

Thumbnail of user cristinac42
Texas
1 review
1 helpful vote
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April 16th, 2018

Terrible customer service. My husband accidentally bought 2 of an item and upon trying to return the extra (in unopened boxes) - I found out that they keep a 20% restocking fee and I had to ship the boxes back paying out of pocket. I also had to call them for over a month in order to ensure they issued the return...

Thumbnail of user clairew131
Florida
1 review
0 helpful votes
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April 29th, 2020

We brought this for our sons 4th birthday and he loves it so much so he had to take it to bed with him
Music seems to play Chinese music but not a problem
Easy to assemble and charge came earlier than expected we really are over the moon with this truck thank you

Thumbnail of user loism30
Missouri
2 reviews
5 helpful votes
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September 6th, 2016

Ordered 4 chairs and only received 1. When I contacted customer service, I was told description was wrong and it should have read 1 chair. They wouldn't stand by what was described and offered a $10 refund (spent over $37) or could return chair, which I couldn't do as my son had it at college. Even called CEO, Jacob Weiss, and left 2 messages. He didn't bother to return call. Would recommend not doing business with this company as they are dishonest.

Thumbnail of user tracyp266
New Mexico
1 review
0 helpful votes
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February 12th, 2020

Arrive ahead of origional delivery date with out any damage or mishaps. Heavy boxes, well packaged. Was left in the location I requeated. I quite like the couch we got. Its perfect for what we needed and was easy to put together. Thank you!

Thumbnail of user danyellem5
Ohio
1 review
2 helpful votes
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March 4th, 2020

Ordered a platform bed only received 1 of 3 boxes which contained 2 drawers inside the box and nothing has been done about this and they aren't willing to refund my money or send the missing items! Thank God it was only $120 but I should have known something that nice would be this cheap! They are a horrible company to deal with and are scamming people out of their money

Thumbnail of user michellew788
District of Columbia
2 reviews
0 helpful votes
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July 15th, 2020

I would not order from this company again. I purchased a bicycle from them and the very next day the price was reduced nearly $150.00. They refused to offer a price adjustment or price match. Bad business in my opinion. I will not shop with them again.

Thumbnail of user robind305
New York
1 review
0 helpful votes
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August 13th, 2020

I live in MD, in a 1920"s rowhouse. The window air conditioner finally died and I needed to replace fast, since we are experiencing 90+ degree weather.
Decided on a different model and chose the Amana floor standing air conditioner through Walmart (shipped by OJCommerce)
Air conditioner was shipped through Fedex and arrived a week earlier than expected.
Everything was in great shape, was able to install with no issues.
I'd like to add, when I ordered this showed as 'only one left'. Sounds like a non issue but too many times especially now, we have ordered the last item to find out inventory was incorrect.
Thanks OJCommerece!

Thumbnail of user anonym259
Florida
1 review
3 helpful votes
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November 28th, 2016

I also fell victim to this company's scam on Black Friday. I purchased a tv off of Walmart's website, with OJ Commerce being the seller. Two days later I received an email from Walmart saying that my order has been cancelled due to a pricing error. After reviewing other people's reviews, it wasn't just a tv... it was a ton of other types of merchandise too that all had "pricing errors"... yeah right. That's what you call a scam in order to get people's credit card numbers.

Thumbnail of user raquelk13
California
1 review
1 helpful vote
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August 18th, 2020

I received my daughter's bed within a week of ordering it. The quality of the furniture is better than expected, I assembled it solo when it called for 2 people. So it was pretty user friendly instructions. My daughter loves her bed!

Thumbnail of user lindaw1037
Connecticut
1 review
0 helpful votes
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April 18th, 2020

I was excited when I opened the package and show that it really matched the color of my bedroom furniture. As I put it together it wasn't what I thought. The middle bar with the three legs that should touch the floor didn't come close - not one of them. I also ended up with 2 extra slates because the holes to screw holes where set it up wrong. I am worried about the stability of my bed.

Thumbnail of user karolep1
Texas
1 review
0 helpful votes
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May 14th, 2020

I bought 2 for my art and craft supplies. Doors on both cabinets uneven at top. The husband had to file the top of the inside of the lock of both cabinets; so the lock would work. The veneer and top had to be glued down in areas. He had to redo areas to make them look good. I am fine with them. If they were perfect; they would have cost over $800.00/each for solid wood.

Thumbnail of user andrewg704
California
1 review
0 helpful votes
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May 25th, 2020

I purchased couple of Sauder Bookshelves from OJCommerce. Shipment over 3K miles arrived 2 days earlier than it was promised, and packaging was very sturdy and robust, no damages whatsoever. Amazing. Bookshelves were not too hard to put together, as long as you read the instruction first. Plenty of extra nails/screws came handy too. I am very pleased with the quality of the bookcase, considering how (little) much I paid for them.

Thumbnail of user timh688
New York
1 review
0 helpful votes
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July 18th, 2020

I ordered some sofas, waited 2 months they asked me to wait another 2 months and didn't accept, after all they brought my sofas totally different color, no refund no nothing, they are asking me to return them to fedex by myself two sofas without my mistake!

Just terrible!

Thumbnail of user deenaw7
Ohio
1 review
0 helpful votes
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March 28th, 2020

The mud kitchen it cute, a good size and the kids will love it. It arrived before the scheduled delivery date. Putting it together was another story. A couple holes were too big and one of the slats twirls. Other places had no predrilled holes. We've about given up on the cabinet door. But the kids will love it. Takes at least 2 people to put together.

Thumbnail of user willm217
Colorado
2 reviews
1 helpful vote
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November 22nd, 2021

We sold to OJ Commerce for 1 year. During the course of our relationship every single check they sent required our accountant to email them and argue over the amount paid. Not one check was correct. After a year of this nonsense we parted ways with them. They refused to get off our Amazon listings, threatened legal action against us for "defamation of character" of their business when we reported the listings to Amazon to have them removed. This company are a bunch of crooks, plain and simple. The "customer service" group was the department of scams, trying to get us to pay for the most ridiculous things and then ignoring us when we presented facts to the contrary or reiterated policy to them.

WORD OF CAUTION to all suppliers: do not expect OJ Commerce to pay you fairly or to act with professionalism. They are internet retail thugs in every sense of the word.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomase383
Kentucky
1 review
0 helpful votes
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August 24th, 2020

I purchased an arch for my garden. When it arrived there were parts missing. I sent them an email and after numerous back and forth and promises to send a replacement there's been no resolution. They make a promise and don't follow through. I have to follow back up with them to which I get another promise with no follow-through. They consistently lie. Don't waste your money and time.

Thumbnail of user jenniferw1021
New Jersey
1 review
0 helpful votes
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June 23rd, 2020

I purchased the Maxton Bar Cart it is a nice big sturdy piece of furniture. Easy to assemble as well. The only draw back is the color the picture showed a silver bar cart I was not aware I purchased the gold one until after I got it. I would have preferred the silver color to go with my lamps and decor.

Thumbnail of user yndhirar
New York
1 review
1 helpful vote
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May 30th, 2020

I made a purchase to Walmart and you were the ones that sent the item to me and is damage. I really need someone to contact me to see how you going to solve the problem as I don't want to keep an item that is not going to work. See attached pictures for item damages. Please contact me through email or phone call: *******502 Yndhira Rodriguez

Thumbnail of user debbiew306
Florida
2 reviews
0 helpful votes
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April 25th, 2020

I purchased this bakers rack from OJ Commerce through a major chain store and love it! The International Caravan Valencia Resin Wicker (wicker color is honey) and Steel (chocolate in color) is a 4-tier 12-inch wide plant shelf. It is well made, looks great inside of my home. Shipped quickly. I would recommend it to anyone who wants to add green foliage, pictures or decor to a small area. I couldn't be happier!

Thumbnail of user michelleb1715
North Carolina
1 review
0 helpful votes
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May 9th, 2020

This mirror was delivered today and I absolutely love it! I was looking for a large mirror and it's the perfect size, better than what I expected. Great quality. Definitely will be ordering from this site in the future!

Thumbnail of user larryf306
Texas
1 review
0 helpful votes
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May 18th, 2020

Was impressed with the quality of the boat cover and delivery was on time. The 4 year warranty was the deal maker for me and hopefully it's something they honor in the future as I've only had it week.

Thumbnail of user debram628
Pennsylvania
1 review
0 helpful votes
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June 26th, 2020

I ordered a 5 shelf bookshelf for our family room. I wanted something inexpensive because we have 2 puppies that chew on everything. The bookshelf we received was the same quality as the Ikea bookshelf we already own. It was easy to assemble and exactly what I was expecting. The shelf storage boxes I already own also fit on it perfectly. And delivery was free.

Thumbnail of user rafeeqa
Texas
1 review
0 helpful votes
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April 29th, 2020

This is my second trampoline. The 1st one lasted for many years. This is a better trampoline than the other expensive ones. I like that this trampoline does not using metal springs as they broke quickly

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Emily A.
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