• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user alexj421
Michigan
1 review
0 helpful votes
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September 18th, 2020

I have been searching for a month for my products. Not only did they have it in stock, they were accurately described not like all the other websites I visited. Plus it was deliver in a couple days when other vendors said 3-4 weeks.

Thumbnail of user maryloua
Texas
2 reviews
12 helpful votes
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February 5th, 2018

Ordered a dining room table to match my dining chairs. The discription was very misleading because they had the exact chairs I have with the picture of the table that comes with it. Now in returning the table because of the different color variation, they want to charge me a 20% restocking fee. Their customer service people are extremely rude and could care less when you call to explain the reason you are returning.
Do NOT waste your money with this company!

Thumbnail of user ginak91
Wyoming
1 review
0 helpful votes
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April 29th, 2020

I ordered two balls for my kiddos. The balls got here in just over a week. I filled them up, both have held air the past four days. The colors, blue and purple, are very nice and vibrant. We have played dodge ball, four square, kick ball.

Thumbnail of user valeryee
Tennessee
1 review
0 helpful votes
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August 18th, 2020

I purchased a bunk bed from this place and went through hoops to get an update on the shipment. When I placed the order, their website showed "in stock" and the rep even told me that it will ship out tomorrow. Tomorrow came, I received an email to find out that my order is canceled and my refund will take 1-3 business days to reflect in my bank. If you have not ship the order why drawn the money out? Spoke to their rep and manager, nothing they can do, this company is very dishonest and no integrity. Ojcommerce is very unreliable and inaccurate, bad business. Would NOT recommend this business to anyone. Do NOT buy from them, they'll take your money before the shipment is created with NO products in stock.

Thumbnail of user deboraha41
California
1 review
7 helpful votes
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November 28th, 2016

Horrible experience. I ordered an item for $99 from Walmart online and it went through and everything I was so excited. Two days later I get an email saying my order was cancelled because OJ Commerce Maine a mistake on their pricing. When I called them their attitude was like they didn't even care. No compensation or even an offer of a significant discount on the item. I am so angry this company is a scam and they need to be stopped! They should honor their prices! If anyone has experienced this please review them, put it on Twitter, Facebook, call and email them and file a complaint with the BBB something needs to be done. Walmart and OJ Commerce can't treat people like this

Thumbnail of user mintoj
Maryland
1 review
0 helpful votes
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February 4th, 2021

It was very poor quality. The customer service was very poor and the material was very cheap. The computer desk we bought smelled like mud and dust as soon as we got it and the manual was super complicated to read. It was just a bunch of boards with letters. The drawers looked like they were made of poor quality cloth. Tried calling customer service and they didn't seem to do much help at all. The shipping cost is higher than the product price itself. Please save your time and money and do not buy from OJ commerce.

Products used:
We bought two computer desks

Service
Value
Shipping
Returns
Quality
Thumbnail of user peppert4
New York
1 review
0 helpful votes
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May 30th, 2020

I am very pleased with my new ironing board cover it has hangers and shirt and other symbols that go with the job of ironing. The cover was delivered on time I was so glad to get it so fast. I sew and was in the middle of a project and my old cover was worn out from use.

Thumbnail of user harolde39
North Carolina
1 review
0 helpful votes
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September 7th, 2020

The product arrived as advertised within the time frame mentioned. The procedure for assembly was fairly straight forward. The bed is well made and sturdy there were no inferior parts. The electronics work well. The bed is heavy and needs a strong hand to put together. I have slept well with the adjustments for the head and feet. The legs for the bed are large and sturdy. I am well pleased with this purchase.

Thumbnail of user elmerc19
Colorado
1 review
0 helpful votes
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August 10th, 2020

This bookcase is exactly what we wanted
After putting together it is better than pictured and is a great addition to our living room and atmosphere for our remodeling and the finish is close to the wife's hunter green color scheme

Thumbnail of user charlesw714
Georgia
1 review
1 helpful vote
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June 23rd, 2020

I ordered a rug on the Walmart app and this company was the seller. This is one of those out of touch companies that charge you shipping and a minimum 20% (and as much as 50%) restocking fee if you have a return. In my case the rug was not even removed from the packaging. I will be careful in the future to 1. Avoid doing business with Walmart and 2. Never ordering through a company like this. With return policies like this companies never survive. AVOID THEM if you are smart... there are too many other good comanies you can get the same merchandise from at better price and with the confidence you can return with a full hassle-free refund.

Thumbnail of user jackir5
Tennessee
1 review
0 helpful votes
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February 28th, 2020

I recently ordered a Boston fern. It was better than expected. Full, well constructed and very real looking. Even the pot and hanging piece were well constructed and pretty. We loved it so much that we ordered another one! Exceptional looking!

Thumbnail of user nancyn711
Ohio
1 review
0 helpful votes
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November 8th, 2020

Ordered a full length mirror. It is amazing! I thought it would be nice but I was amazed! I love it! It is for my grandmother for Christmas. She is going to loose her mind! Fast shipping and very securely packaged.

Thumbnail of user delyb
Pennsylvania
1 review
0 helpful votes
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April 12th, 2020

The sofa came in fast and was relatively easy to assemble. It's on the smaller side but it's right for me since I require room in my living room for my yoga practice and other things. It is sturdy and beautiful.

Thumbnail of user daniell976
Texas
1 review
0 helpful votes
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November 5th, 2020

Purchased two Leick Home ironcraft wood and iron tables (sofa and hall tables). They are exceptional. Very high quality. OJcommerce was the best price (I spent a lot of time researching many online sites, including the biggest). The free shipping saved a lot as well. Everything about the purchase was really good. Glad I found OJCommerce and recommend them based on my first experience.

Thumbnail of user mikeb380
Texas
3 reviews
1 helpful vote
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May 24th, 2017

The item I received was out of spec and
The item I received was out of spec and not finished per the sales picture.
They want to accuse me of being remorseful when the product was not as described. Then by the time you fulfill all their refund requirements, you won't realize much if any refund. Their product is poor quality. Their qc dept
Lacking. Their customer service serves their interest only. Buyer beware.

Thumbnail of user errolv1
Mississippi
1 review
0 helpful votes
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July 24th, 2020

I have no complaints about the small specialized pipe fitting I ordered through the Walmart marketplace. However, it took nearly three weeks to arrive. I did get an order acknowledgement very quickly, then crickets until I got notice from the USPS that the package was shipped, nearly three weeks after the order.

Thumbnail of user shaylac15
South Carolina
1 review
0 helpful votes
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April 29th, 2020

Love the sofa, not hard to set up. The only downside was with FedEx they delivered 2 of the boxes and I had to wait 3 days for the other one needed to put the sofa together. Not the shipper's fault. Love the color(gray) and it sleeps well. Happy with my purchase.

Thumbnail of user janetb617
Michigan
1 review
0 helpful votes
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June 15th, 2020

I was very happy with the product! It arrived quicker than anticipated, and in great condition. One corner of the box was slightly damaged, but it didn't hurt the stand because of the excellent packaging.

Thumbnail of user stacyk32
Illinois
1 review
2 helpful votes
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May 7th, 2017

Stay far far away! They messed up a price on an item and sent me the wrong order. They would not honor the price on the order I paid for and would only email a return label. I emailed them several times, but they would not make it right. No one should have to deal with this. Not a stand up company!

Thumbnail of user priscellaw
New Jersey
1 review
1 helpful vote
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September 7th, 2020

Items are not as described and over priced. Merchandise does not have all the finishing pieces. They are not great to deal with. They send the same messages over and over without really resolving the issues. I would not recommend purchasing anything from this company.

Thumbnail of user jeanney14
Arizona
1 review
0 helpful votes
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March 2nd, 2020

I ordered a headboard through Walmart.com. Very shortly after I receive notice that it would be delivered on a specific date and approximate time. They delivered my headboard dropped it at the front porch. I happen to be home at the time so no problems at all. By the way I absolutely love the headboard!

Thumbnail of user kathrynl120
New Hampshire
1 review
0 helpful votes
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April 7th, 2020

We ordered a floor length mirror from my daighter. The mirror is perfect and exactly what we were looking for. It was delivered speedily and was well packaged. I would definitely order from this company again. Great pricing as well!

Thumbnail of user diannej7
Massachusetts
3 reviews
0 helpful votes
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September 21st, 2016

I really like this chair! Very comfortable and easy to put together. Both the seat and backrest are firm, which is exactly what I needed. The only issue I have is not with the chair. The instructions included were for an office chair, not a drafting chair.

Thumbnail of user eugenep42
Texas
1 review
1 helpful vote
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February 5th, 2019

I purchased the item that, upon arrival, determined wouldn't fit.
We requested return. The package was in my house only for 3 days. Never taken out of the box!
RESTOCKING FEE 20% (OIf the $529.00 price)

Thumbnail of user amym754
California
1 review
1 helpful vote
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August 19th, 2019

Horrible experience with returns. The table was late then defective and I had to jump though so many hoops to get a replacement. They wouldn't let me return it without paying shipping and 20% even though it took almost 2 months to get a working table.

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Emily A.
Typically does not respond to reviews

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