• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user cheryll86
Alabama
1 review
4 helpful votes
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October 30th, 2017

I placed an order from walmart and tried to return the item to a local Walmart. I was then told by the customer service rep that I could not return the item to the store because it was purchased through a third part seller and would have to pay for shipping and a 20% restocking fee.

Thumbnail of user kellym892
New Jersey
1 review
0 helpful votes
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July 23rd, 2020

I ordered this desk through Walmart. It was really easy to put together; however, they were no instructions included in the package. I used the drawing on the box to put it together, and the assembly was simple. Ready to go in 10 minutes.

Thumbnail of user randyh294
Pennsylvania
1 review
0 helpful votes
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May 3rd, 2020

I purchased the Primos Hunting Group Therapy Bench Anchor Adj Rest. It was very easy to setup It's extremely sturdy and it fits all my rifles. It also adjusts really easily. I am very happy with the purchase well worth the money! And the customer service and shipping was outstanding through these difficult times with the covivid-19. I would gladly buy from them again in the future!

Thumbnail of user annabellb
New York
2 reviews
3 helpful votes
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March 24th, 2017

They list out of stock items on Amazon. After waiting a week for them to ship my order; they canceled on me. I could have ordered from another seller and now the other seller is out of stock! I even contacted this company and was told that it would be shipped. This was a gift! I am EXTREMELY DISAPPOINTED!

Not to mention I left a negative feedback for them under their sellers account and they asked Amazon to remove it. I also read other comments stating that their negative reviews were deleted. So, be leary of this company and their feedback. There is no telling how many negatives they actually received that was removed by Amazon.

Service
Value
Shipping
Returns
Thumbnail of user joyced83
Massachusetts
1 review
0 helpful votes
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January 17th, 2019

I purchased a Sharp Carousel Counter top microwave oven (Sharp ZSMC1131CB 1.1 Cu. Ft. Microwave, Black) through Walmart. It was sold/shipped from OJCommerce. Instead of having to wait the 6 or 7 days for it to ship, I received it in ''2 or 3 days''!

The oven was as stated in the Walmart ad. So far it works fine but still needs a light when door opens and a lighted touch pad...
THANK YOU :))

Thumbnail of user joannh183
West Virginia
1 review
0 helpful votes
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August 24th, 2020

I ordered this rug from Wal-Mart, my granddaughter purchsed one and was very satisfied, and so am I. The rug is very well made (handwoven) and looks stunning, a little bit our of the ordinary, but thats what I like. We use it on our new concrete terrace and it works with the colors and our furniture.

Thumbnail of user theresam154
Arizona
2 reviews
5 helpful votes
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July 13th, 2018

Received damaged items told them I DID NOT want the items. Asked for a cancellation on the items but the items were shipped anyways. With there return policy the shipping is at customer expense. The items I requested are over 1,500 dollars in shipping cost and the company does not want to send a return label even though I cancelled. So now I'm stuck qith items i dont want. I would lose money if I return the items myself.
I recommend to never purchase anything from the blood sucking company.

Thumbnail of user erichm17
South Carolina
2 reviews
0 helpful votes
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August 25th, 2020

Purchased bed frame on 8/14 based upon their claim to ship in 2 days.

On 8/16, received email stating bed had been shipped and would arrive on 8/20.

On 8/20, bed did not arrive.

On 8/24, checked with FedEx and they stated bed and not been shipped.

Called OJCommerce which refused to cancel order as they claimed bed had already been shipped. Blamed delay on FedEx even though their records show OJCommerce had not turned the bed over to them for shipment on 8/16 has they claimed.

Will lie to stop you from cancelling order.

Thumbnail of user tigerlilyj
Virginia
1 review
0 helpful votes
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April 18th, 2017

I ordered two tables from OJCommerce off of Amazon and am extremely pleased. The tables are exactly as described and were packaged extremely well. The orders came on the date specified. Pleased with my transactions with OJCommerce

Thumbnail of user aleciah9
New York
1 review
0 helpful votes
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July 13th, 2020

Order a futon at a low price. It was better than I expected for the price. Assembly was easy and fast. Sat down and fell asleep till the next day. I'm happy with it, it looks more expensive than the price

Thumbnail of user maryanng71
New York
1 review
1 helpful vote
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July 11th, 2020

Most retailers have extended their return policy during this covid pandemic. Unfortunately OJ Commerce has a 30 day return policy, and adhered to it during this quarantine. My husband and I are in an at risk category, and have been following the advice of the doctors, and scientists, staying home as much as possible, and were six days late in attempting to return an item.
In an attempt to discuss this with management, our call was ignored, and we have never been contacted, not even for as much as an apology.
This to me, is very poor customer service, and we will not be making any purchases from this company in the future.

Thumbnail of user vinces70
California
1 review
0 helpful votes
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September 2nd, 2020

Placed my order
Payed, they took my money
4 days later i got an email saying my order was cancelled and i should wait 3 days to get my money back.
Whats the point?
Why wait 4 days?
Took my money instantly, but refund will wait.

Thumbnail of user lorag25
Alabama
1 review
1 helpful vote
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April 24th, 2020

I thought I was purchasing a reinforced cloth type Poultry NETTING (which is not made of metal), but I received chicken wire. I waited over a week to receive what i could have purchased the same day at the local feed and seed. Why didn't OJCommerce just call it chicken wire? When I contacted OJCommerce for a return, it's a 20% restocking fee, plus the return mail charge. I may as well keep my overpriced chicken wire.

Thumbnail of user brendam628
Pennsylvania
1 review
0 helpful votes
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May 9th, 2020

My 14-year-old daughter needed a new headboard and wanted a bookcase, she loves it! It came well packed, early arrival, and easy to assemble. My daughter put it together herself and it looks just as pictured.

Thumbnail of user mikep840
California
1 review
0 helpful votes
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May 14th, 2020

It's a really cool little unit that I purchased for the sole purpose of taking camping. The only downfall is the door does not completely seal. And the vent in the rear is not adjustable. Other than that it's a really great unit for the price

Thumbnail of user dawnc360
Texas
1 review
0 helpful votes
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July 15th, 2020

I ordered the TV trays off of the WalMart website. They were delivered on time. Everything needed to assemble them was included in the package. They were easy to assemble. They are sturdy and beautiful! I wish I had ordered them sooner!

Thumbnail of user tr178
California
1 review
0 helpful votes
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July 3rd, 2020

This was my 1st order with OJCommerce and I highly recommend this company. The 1st product was delivered in two days & the 2nd in 3 days. Everything arrived in good intact as might be expected. The prices were competitive & there was a good selection of items to choose from. Overall good experience.

Thumbnail of user tamikal24
Maryland
1 review
0 helpful votes
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January 29th, 2021

I ordered my mirror on 1/18/2021, the listing said that it will be shipped out 2 to 3 business days after purchase, so days go by no mirror i finally called customer service today and they told me the mirror was on back order and now i have to wait another 2 weeks for the item to get to me, i told her why wasn't i informed of that, she said that you never got a email i said no only email i received is when i purchased my item. No apologies or nothing she said that i will send you the email now 10 days later, i will never do business with them again,

Service
Value
Shipping
Returns
Quality
Thumbnail of user douglasv53
Ohio
1 review
0 helpful votes
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May 9th, 2020

We bought this rug because our Grandaughter. She is finally back home with her Daddy after her Mother took her and moved to another state and our son went a very long time before he could see her! She loves this rug and being able to decorate her on room is priceless! Thank you

Thumbnail of user lauraw733
Florida
1 review
0 helpful votes
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May 30th, 2020

Very nice blinds, well made. Love the blinds but you should know that these blinds cannot be shortened. You raise the blinds by lifting upward, close them by pulling in the middle of the bottom of the blind. Nice blinds, I highly recommend!

Thumbnail of user cd349
Alabama
1 review
0 helpful votes
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August 5th, 2020

Love the mirror, I thought it was going to be too big, I was hoping for bigger but it works in the space perfectly. It was packaged really good I must admit I was scared it may be broken but the way it was packaged, not a chance. Good purchase!

Thumbnail of user lorenaa40
Florida
1 review
0 helpful votes
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August 1st, 2020

The website does not specify that they are only selling you the back of a bed. Well, the full bed comes out and after he claims in the order he now specifies that he does not bring the stringers, which is only the back.

Thumbnail of user toniy14
New York
1 review
0 helpful votes
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June 1st, 2020

I love the vinyl mini blinds from OJCommerce through Walmart. They were very easy to put up and are just beautiful in the room I put the blind up in. You just can't beat the price and all the sizes to choose from.

Thumbnail of user fedu17
Tennessee
1 review
1 helpful vote
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June 19th, 2017

This company is IMPOSSIBLE TO get ahold of for returns, but surprise surprise, I got right through when I pressed the purchase option.
Run far away. I have $1,600 worth of damaged tables & chairs which they refuse to return or refund. Amazon was zero help stating the seller said I had exceeded the 30 day return period. Currently disputing with my credit card company.

Thumbnail of user angelg129
Louisiana
1 review
0 helpful votes
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July 9th, 2020

I love the durable suit and how heavy duty it is. It worth the money I paid for it unlike the cheap ones I paid for in the past with other companies. It give me what I'm looking for when it comes to my workouts.

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Emily A.
Typically does not respond to reviews

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