• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user craign89
Ohio
1 review
0 helpful votes
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March 8th, 2020

We needed to purchase a replacement kitchen chair for our cabin in Tennessee. We visited a couple of stores in Pigeon Forge and did find a chair that was a close match to our existing ones, but the vendor wanted about $200 for the chair. So my wife looked online and found a couple of chairs on the Walmart webpage that looked nearly identical and ordered them. Both chairs cost about $120 which means we'll have an extra one when another chair breaks and they only cost us $60 each. When she placed the order, the webpage indicated that the chairs wouldn't show up for about 3 weeks which was OK with us. They showed up about 10 days later which was earlier than we expected. I opened up the box this morning and the chairs were packaged very well and looked to be in brand new condition with no scratches or defects and with all the parts needed for assembly. We were very happy this this purchase and the shipping.

Thumbnail of user yenisep
California
1 review
3 helpful votes
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July 23rd, 2018

Purchased item on eBay at priced listed. Next day received an email from eBay stating that the item had been cancelled at my request and that I would receive a refund. I contacted OJ Commerce stating that I had not cancelled the order. Their response was that the listing was wrong and the price would be adjusted - higher. I contacted eBay and informed them of the situation. They said that this is against their sellers agreement policy as a purchase is a contract. Also because OJ Commerce said that I cancelled the order, I am unable to leave seller feedback on eBay. Ebay is looking into removing "buyer initiated cancellation" so that I can leave feedback on their site. They also are reporting this violation through their escalation channels.

Thumbnail of user stuartw122
Virginia
1 review
0 helpful votes
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May 14th, 2020

I bought the South Shore Axess Printer Stand and I couldn't be happier. Arrived well packaged with no damage. I put it together myself (2 are recommended). The directions had minimal words, just pictures, but if you pay attention they're very easy to follow. The result is a very study, attractive and useful product. Small enough to fit in a small space but big enough to accommodate my printer and all supplies with enough extra room on top for a wireless phone, WIFI router or a personal tchotski (sp). The drawer is smoother than the ones in my kitchen, and all fit and finish are outstanding. Excellent product family owned in North America!

Thumbnail of user janev23
Michigan
1 review
2 helpful votes
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May 1st, 2018

Don't do business with these folks. They do not stand by their products.
In my case, their online pictures and descriptions were not accurate. They wouldn't take responsibility for either. If Amazon hadn't stepped in and offered to pay return shipping, I would have only recovered. 25 on the dollar for the lampshades I bought from OJ. It is my opinion that they have no business ethics at all.

Service
Value
Shipping
Returns
Thumbnail of user daveh324
New Jersey
1 review
4 helpful votes
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July 2nd, 2019

Worst company I have ever dealt with. They sent the wrong chair 3 times and in the end didn't know how I could be refunded because I used a Walmart gift card. The manager John closed my ticket the first time, second time they didn't answer the phone for 2 weeks. 3rd time they sent the chair to my wife's parents house 20 miles away. All we wanted was a rocker before our baby was born. But here we are 2 months later and the baby is here and no rocker. If I could give this company a zero I would. DO NOT BUY FROM THESE GUYS!

Thumbnail of user kathiem48
Pennsylvania
2 reviews
1 helpful vote
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May 8th, 2020

I tried to cancel an order as soon as I realized I ordered the wrong size. I did order the correct size but was unable to talk to anyone to cancel the wrong order. Their web site does not function properly and makes it unable to cancel an order. There is no "place order" at the end of the transaction---it just goes thru without varification. I can see why they don't have a good rating. PayPal wasn't much help either. This company should be reported!

Thumbnail of user terences38
Illinois
1 review
0 helpful votes
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September 18th, 2020

I've been searching and searching for a desk for a number of weeks. Big box stores with sale brochures but when I went to purchase they did not have them in stock. I then found OJCommerce and within a week of purchase had my new desk. Not sure how they did it but it got done to my satisfaction. Keep up the great work OJC!

Thumbnail of user dawnh589
Massachusetts
1 review
0 helpful votes
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August 29th, 2020

I am extremely satisfied with the high quality valance and it is so beautiful in my cottage. After receiving two for my bedroom, I went back and purchased for the living room in my cottage. Love these valance. I purchased others and they did not compare as the design work was not visible. Thank you. I highly recommend. OJComeerce is great to work with.

Thumbnail of user luked93
Arizona
1 review
0 helpful votes
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May 11th, 2020

I recently purchased 4 TV Tray Tables on Walmart.com through OJ Commerce and I was very pleasantly surprised. Not only was my order shipped quickly, but also arrived well protected in the packaging and completely assembled for immediate use. The tables were solid wood and designed for longevity as well as purpose and extremely easy to use. The tables were on clearance at over 30% off, but the quality was 110% and I was impressed at what I got for what I paid. I'm a "Happy Camper"!

Thumbnail of user dalew261
Pennsylvania
1 review
0 helpful votes
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July 29th, 2020

Purchased the Air Conditioner online thru Walmart they sent an email for delivery, Updated delivery ahead of schedule, arrived with no problems easy to understand instructions had installed in window in less then 1 hour.

Thumbnail of user parcellinp
Maine
1 review
0 helpful votes
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June 23rd, 2020

I was so pleased with the entire process of ordering and receiving the Little Tikes Table With Umbrella. It was delivered a week earlier than anticipated, the packaging was in tact and it was super easy to put together. I highly recommend ordering through OJCommerce and will do so again!

Thumbnail of user arthurd149
Tennessee
2 reviews
0 helpful votes
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May 26th, 2020

I bought one for me and one for my mother-in-law who resides in a nearby nursing home.
Mine works great. I have yet to see a squirrel attempt to climb the birdfeeder pole. Now my mother-in-laws is a different success story as the squirrels have now learned to detour to an overhanging branch, leaping down onto the feeders from above. One bright spot: Yesterday a squirrel attempted the pole from below and fell from the baffle to the ground below. It landed badly and a minute or so passed before the rodent rolled over to munch some droppings around feeder's basewhile a dozen or so elderly folks cheered the accident from the windows above. (It doesn't take much to amuse nursing home residents in these locked-in times.)

Thumbnail of user rg407
Ohio
1 review
0 helpful votes
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July 31st, 2020

Purchased a set of 2 Zero Gravity Chairs from OJC and it was easy to find, and they had other sets to choose from too. I found the price better than all the other places. The delivery was 3 days sooner than initially shown.
I would purchase from OJC again.

Thumbnail of user sa23270
Ohio
1 review
1 helpful vote
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March 27th, 2017

Ordered a TV stand, and it was assembled. The quality of the stand was very poor just terrible. It wouldn't even stay together. In trying to return it, I was informed it would be a 30% restocking fee and paid shipping. Between the shipping and restocking fee there wouldn't be much of a return, I will not order from this company and don't recommend it to anyone.

Thumbnail of user roberts624
New Jersey
1 review
0 helpful votes
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July 3rd, 2017

Searched for furniture with OJ Commerce, never expected to see such a great collection. Overwhelming collection. The prices were the lowest that I could find anywhere. I would definitely continue to shop with OJ Commerce and recommend.

Thumbnail of user wilsonp38
California
1 review
0 helpful votes
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July 31st, 2020

I has Expected for a strong base to hold patio umbrella for almost 2 weeks. It arrived late and further disappointed me when I found it couldn't vertically hold the umbrella. I am going to return this base and definitely never recommend this product to others.

Thumbnail of user steved663
Georgia
1 review
2 helpful votes
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January 2nd, 2020

Bought item from walmart.com service by ojcommerce and received the wrong item. Ojcommerce requires me to pay for shipping to return the wrong item that they sent me back to them. They also state they will be charging me a 20% restocking fee. Dont buy from ojcommerce, but more importantly, dont buy from walmart.com that involves a 3rd party provider. Walmart.com is not like Amazon where Amazon services returns. Walmart.com does not service all returns and dumps you to the shady 3rd party.

Thumbnail of user sueh65
Maryland
2 reviews
0 helpful votes
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July 31st, 2016

I bought a de-humidifier from OJ Commerce through Amazon, and it's doing a great job in my "moist" basement.

Unlike the many other unhappy reviews, I was satisfied with OJ Commerce. The product arrived in good shape and earlier than OJ Commerce estimated.

Since there were no problems with my very simple, easy to fulfill order, I had no need to contact the company's customer service department.

Thumbnail of user jeffreym603
Ohio
1 review
0 helpful votes
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June 5th, 2020

The anchor bolts popped out of the pressed board witch made it so I couldn't finish putting it together. Brought it in through the front door and one hour later it went out the back door. Was very dissatisfied with the quality of the product!

Thumbnail of user keysn
Alabama
1 review
0 helpful votes
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May 5th, 2020

I was not happy after putting the bookshelf together. It was smaller than I expected so I asked to return it. I was sent an email stating if I wanted to return the bookshelf I would have to pay out of pocket for the return; pay a 20% restocking fee; and the worst part is that they will not accept it if it has been put together. Question, how would I know that I am not happy with it until it is put together. The end result is that even if I did want to return it I would pay more for the return than I paid for the bookshelf. In my case I would say HORRIBLE SERVICE!
Know who spend your money with. Verify all of the policies. The only reason I gave it a one star is because it was the worst option available.

Thumbnail of user donaldm743
Illinois
1 review
0 helpful votes
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December 10th, 2020

This company (OJ Commerce) is deceiving and has poor business practices. I purchased a sofa to be delivered to my out-of-state (Florida) condo rental property for an upcoming visit. I paid for the sofa in full and was given a delivery date agreeing to the timeframe I would be there. Prior to the scheduled shipment date I then receive an email that the sofa is no longer available! I was left with no time to find an alternative. Customer service was horrible. After much research I located the owners Odelia & Jacob (OJ) Weiss located in Florida but still no reply.

Thumbnail of user samm383
Arkansas
1 review
1 helpful vote
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September 4th, 2019

Dead-ends encountered in ALL attempts to communicate--emails, calls to customer service. They simply don't answer. I really began to feel that I had been scammed and that I was going to lose my credit card money! They need to hire someone to respond to buyers and honor what the wedsite says they will do. With a B- from the BBB, I would leave this company to rot away or reform!

Thumbnail of user melissaw454
California
1 review
0 helpful votes
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April 10th, 2020

I ordered 2 Furinno Econ Multipurpose Computer Writing Desk, French Oak Grey on the Walmart website and this item was delivered before the actual delivery date, that was great. I have 2 small children that are learning from home and these desk are perfect out one-room office. They are easy to put together and are very sturdy. Mom and kid approved.

Thumbnail of user sashal28
Mississippi
1 review
0 helpful votes
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March 8th, 2020

Our bed arrived quickly and I'm ultimately very happy with it. HOWEVER - it had about 25 extra hardware pieces (some of which were literally not even listed on the instructions - just thrown in for the heck of it.) and it was missing about 20 pieces. So I had to go to the hardware store and spend $20 in nuts and bolts that SHOULD HAVE come with it. Irritating.

Thumbnail of user elizabethm1311
Massachusetts
1 review
0 helpful votes
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July 18th, 2020

I ordered a Sauder wood cabinet base and was very impressed with the quality of the product as well as the quicker than expected delivery time. The product arrived approximately 6 days earlier than it had been expected and I was very happy. The piece arrived well packaged and damage free. While it took me a bit to put together the cabinet, the instructions were very easy to follow and the hardware was packaged in a user friendly way. All in all, very pleased.

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Emily A.
Typically does not respond to reviews

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