OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.
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I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!
Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!
I ordered from them through the Walmart website. I recieved my product so fast, i was actually shocked to see it delivered so quickly! The quality was great. I am very satisfied and will recommend ordering from them. I will def be ordering from them in the future.
I have no problems with the headboard I purchased from OJ Commerce. The item came earlier than expected and is absolutely beautiful. The only reason I did not give 5 stars is the headboard did not come with any items to attach the headboard to the bed frame. Assembly was easy and the item was not damaged in shipping in any way. Love the headboard, and yes I would recommend this purchase to a friend!
Was looking for a large mirror and found perfect on on OJCommerce. Ordered and was shipped promptly and received in excellent condition (especiaaly since it was a mirror). I will order again with confidence!
This is a scam company. I ordered four chairs from Walmart.com (OJ COMMERCE shipped this product for them.
The listing was for a set of two. I ordered two sets for a total of four chairs. I received two chairs but the second set never came. I called and told them I needed the other two. I was told the listing was actually just for one (despite my card being charged for four chairs, the listing still mentioned set of two and my receipt listing set of two). I was told I would get a call back by end of day. Never happened. I called first thing Monday morning. A foreign employee refused to let me talk to anyone else and then hung up on me. I called back and was told I need to return the items for a return.
This is one of many reviews. I will also be filing a Better Business report.
I placed an order for a Schwinn bike In March. I received a confirmation that the order would be shipped and I would receive notification when it shipped. After several weeks I reached out to them and was told it was delayed and would be shipped in May. The same thing happened in Jun and July. Finally I reached out once again and was told my order was cancelled. 4 months I waited and was finally told they cancelled my order.
If I had know I would have been looking elsewhere. Terrible customer service. I was already the one following up with my order. Save yourself a headache a don't order from them. I wish I had listened to the reviews.
Do yourself a favor and do not purchase anything from this business. If the item you ordered is not in stock you will not be informed at checkout. They will take your money and send you notification that your order is being processed and all is good, even though the item is out of stock and may take weeks or longer to ship. Should you ask to cancel your order and request a refund, they will procrastinate even further by stating they will have to verify with the warehouse if your order has shipped or not, even when they well know it hasn't. They will give you the run around. Oh and check out the BBB complaints filed against this business.
Tip for consumers:
Stay away!
Products used:
End tables
I ordered a 10' x 20' canopy and only received the tarps for the sides, front, and back. The top was not include nor the frame that the picture clearly showed when I ordered it. Tried to dispute my order only to be rejected and told the top canopy and frame were not included.
Do not! Do not order anything from this company as they are scam artists! I tried to send it back and they said it was non-returnable!
I'm only writing this review because I was pleasantly surprised after reading all the negative reviews that I actually got the product that I purchased, and it was undamaged (except for minor damaged to the outside box), but couch inside was unharmed. I almost cancelled this order due to all the negative feedback because I was nervous that I would not get what we ordered, it would be damaged or it would not be here in time for my daughter's dorm room. Not only did the package come on time, but it was exactly what we ordered, in the color we ordered with all the parts included! I'm glad that I did not give into fear and stuck with my order as originally planned. It was very easy to open the box and conclude that all parts were accounted for with enclosed packing list. This was only OUR EXPERIENCE. I canNOT speak for others that have bad experiences, but ours was fine. We ordered Product: Gray futon sofa bed with armrest from Naomi Home directly through OJCommerce website.
I have called countless times. 3 times i spoke with a representative and did not get a suitable answer and so asked to speak with a supervisor. 3 times I got transferred and 3 times he did not pick up and I was put to voicemail. That was a week ago and no one has called me back and now I can't even get through.
I usually don't write reviews but I needed to do this one about my experience! I wanted to find an all white set that didn't cost an arm and a leg. I googled this company and I was a little skeptical but people will write a review when they are not satisfied more than when they are. I took a chance on OJ Commerce and I am elated that I did. It was easy to put together and they came super fast even-though we are in the COVID-19 pandemic. I will continue to purchase items from this company!
THANK YOU!
Excellent product received in half time I was told great cx serv don't quite appear to be 5 inches thick but still satisfied with product I get great night's sleep and it not hot or cold very comfortable night's sleep over my pillow top 800 Dollar mattress this product is better than my expensive mattress I love it
The kitchen set came faster then exspected and was what we wanted. The only thing that I thought should be better was the Finnish on the set. It is painted and does not look like it will take the beating it will get from the use. We will see.
This was my first time ordering on line. I was very happy ordering with this company. They honored my request for my grand son's birthday getting it here on time! Especially at this time during this crisis! Thankyou
I knew I was taking a chance by ordering a futon frame and mattress online but I needed one for a guest bedroom and couldn't go looking for one. The one I chose from OJCommerce was a lot based on the look but was over and above what I expected. I love it! It not only looks great it feels great! It is really beautiful and is my new favorite place to take a nap. It really is a queen size top to bottom side to side. I did good!
It took the company 24 days to tell me the item I ordered was out of stock. I e-mailed the company several times and they would not respond. I wouldn't buy anything from this company. I also let Amazon know that this company is not reptuable. They should not even get 1 star.
I am very impressed with OJ Commerce and my experience. I absolutely love my mirror. It is sturdy and a perfect full body mirror. I am actually not using the stand, and it is leaning against the wall. Love it, and it is a great addition to our bedroom!
Worst customer service ever received. Long shipping time. Open and damaged boxes. Unapologetic and uncaring customer service. Took 30 days to receive our order. DO NOT BUY FROM THEM! Go anywhere else. Horrible customer service. I emailed 5 times, forwarded all emails again, left 2 voicemails and NEVER received a response. DO NOT BUY FROM THEM!
I ordered a curio cabinet on Amazon through oj commerce. I only received half of it and the other half was Supposably on back order. I never received the other half and my claim is being denied because I'm being told to send the other half back at my expense. Amazon is siding with oj commerce on the issue as well. Both Amazon and oj commerce are scam artist and i would recommend that both companies be boycotted for being a thief companies who should be facing class action lawsuits.
-Nonexistent customer service.
-awful return policy
-no cancellations once they "print a shipping label" even though item days from shipping.
-They charged $300 more on Walmart site than their own and wouldn't honor their lower price.
-Walmart couldn't get them to accept the cancellation so they told the shipper to return the item to the sofa to the manufacturer's warehouse and ate the cost.
-American Express and Walmart are investigating this scam operation.
-DON'T BUY FROM THEM!
So far so good. We ordered the Haier HEN70ETFP Energy Star 70 Pt. Dehumidifier with Built-In Pump from the Walmart website. The dehumidifier came much faster than we expected. We set it up, and it seems to be working well. It's only been going a week, so time will tell. Hopefully, they will be good if issues arrive.
I was looking for the perfect fit for my 55in TV and came across OJ Commence. The stand came in a timely manner within a week after ordering. I was excited to know that it was so easy to put together within minutes. Very satisfied.
I ordered a snowblower from this company, and because they misprinted the ad and price, they cancelled my entire order without my knowledge. I also had to wait almost 2 weeks to get my money back to my account. If you advertise a product for a certain price, you should be held responsible for providing the product at that price.
The Voit tetherball I received was an outstanding value. I knew from the sales post that I was only getting the ball and tether line and recognized that it would come without being inflated, and the ball was of high quality. A quick trip to the local Home Depot or Lowes produced the quality pole and hardware I wanted (but the pole could never be shipped through a boxed purchase). If I am remembering correctly, the shipping was free (but I could be wrong) and it arrived very quickly. Either way, I am completely satisfied with my purchase, the company, and getting the final quality end result of my selections. If high quality tetherball is what you want, I highly recommend the methods I used to get it.
We ordered this vacuum due to lack of options in our area, as all local stores were sold out. It is a nice design and easy to assemble/use. However, mine broke after only two uses. The plastic attachment for a hose completely snapped off. Following the manufacturer's instructions I had enough hose in the water to reach the further corner of the pool. So, it didn't break because it was pulled too rough... It actually broke as I was removing it from the water to clean the bag, because it was a weak/cheap joint connecting the vacuum to the hose. For $50 I knew I wasn't getting the best model, but I definitely expected more than two uses... I also noticed within the very short time I used it that the Velcro bag is also very cheap and easy to rip, especially if you misplace the Velcro onto the bag when resealing it.
Bought a craft table the customer service sucks they make it difficult to return the broken product pack to much in one box based on my experience I would never buy from them again horrible company
Tip for consumers:
Don’t buy from this company
Products used:
Product unusable
OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.