• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user jamesm6739
New York
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

Bought a craft table the customer service sucks they make it difficult to return the broken product pack to much in one box based on my experience I would never buy from them again horrible company

Tip for consumers:
Don’t buy from this company

Products used:
Product unusable

Service
Value
Shipping
Returns
Quality
Thumbnail of user stellav6
California
1 review
0 helpful votes
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May 17th, 2020

There could have been a few extra pieces in kit. Broke 4 of the wooden small pins. No replacements.
There were several scratches initially but still is nice.

Thumbnail of user aarons413
Illinois
2 reviews
0 helpful votes
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June 29th, 2020

I really love my new Naomi Home drafting chair! It arrived promptly and was super easy to assemble (literally five easy steps, only two requiring the Allen wrench that was provided).

Thumbnail of user nataliar44
Florida
1 review
0 helpful votes
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May 2nd, 2020

I love this cart came in fast shipping before the date I was told. Easy to assemble, and Great for small space it sturdy and holds all my kitchen appliances.

Thumbnail of user jessicap573
Pennsylvania
1 review
0 helpful votes
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May 12th, 2020

I Love The TV Stand. Very Sturdy, Easy To Built, and Modern Looking! Great Addition To Home. Gave 4 Stars Only Because There Was A Part In The Front Chipped Not Sure If It Was From Shipping But I Painted It With White Nail Polish And The Piece That Goes On The Back Of Storage Was Cracked. I Guess Thats A Risk You Take When Getting Things Shipped :)

Service
Value
Shipping
Quality
Thumbnail of user darcyc10
Georgia
1 review
3 helpful votes
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November 21st, 2018

Ordered a platform bed and arrived quickly- however when opened the bed was missing parts and wood damaged. I did not realize it was through a 3rd party vendor and not Walmart.com -meaning I could not return to Walmart. The quality sub-par to say the least. I had to call 3 times over 3 days to reach someone at the company. When I told them the issue with the bed, they asked we take multiple photos and list parts and send via email. They would not ship a new bed and pick up damaged bed. Furthermore, I cannot return the bed unless I pay shipping plus a 20% re-stocking fee. The woman on the phone was not helpful without one ounce of customer service. DO NOT BUY FROM THIS COPMANY- I did not do my research and now noticing tons of complaints like mine.

Thumbnail of user charlese275
Mississippi
1 review
0 helpful votes
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May 22nd, 2020

Over all height of shades makes it hard to get to base to operate. Shade is not secured to bulb or lamp body to prevent accidentially dislodging it. Needs specialty bulb. Was hard to find. I'm sure OJC doesn't make the lamp, but their qaulity control should see these fault.

Thumbnail of user tamrab13
New York
1 review
0 helpful votes
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July 6th, 2020

It has been 2 weeks since I placed my order and it still says processing. Email's have gone unanswered as well as FB messages and i have called and called only to be sent to a FULL mailbox after waiting for over 10 minutes each time. I filed a complaint with the BBB today.

Thumbnail of user philg141
California
1 review
7 helpful votes
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January 6th, 2020

This must be the worst company in furniture business I be trying to return the broken Bed for over 3 months the keep asking for proof which I send so many times the not deserved my business and I hope the rest of people to read the reviews before the going to order from this O J Company is shame to take peoples money and the not staying behind you product. If you looking to buy furniture is don't worth to buy from this Co and get stress out for this big scams

Thumbnail of user heatherv24
Colorado
1 review
3 helpful votes
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April 28th, 2017

This company doesn't even deserve a 1! I ordered a recliner off walmart.com the measurements were 41Hx37W. The one I got was 39Hx35W, I sent videos and pictures the day I received it to show it was not the size it was claimed to be! They keep telling me it's correct. HOW IS THAT?!? Last I checked 39 is not the same as 41. They said I could return it with a 30% restocking fee and I pay shipping. Yeah thats not happening, still in the fight for my full refund called a dozen times and management never anwsers or calls back... If need be will get a lawyer for false advertising and file a claim with the better business bureau!

Thumbnail of user pauls2267
California
1 review
0 helpful votes
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July 24th, 2020

I placed 2 orders. One was cancelled by them 2 days later., When I called they said both were cancelled. 2 weeks later a partial order arrived with a carpet larger than ordered and the second carpet missing. I've called several times. Waited on hold then told leave a message. They provide absolutes horrible service. Go to RUGSDONERIGHT.COM. I replaced my orders, their customer service is great. STAY AWAY FROM OJ COMMERCE!

Thumbnail of user bobc110
New Jersey
1 review
1 helpful vote
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January 6th, 2017

I recently ordered a TV stand from them and as I was putting it together I realized what a piece of junk this was then I cam to the main shelf and it had a large crack all the way through it. At this point I decided that I no longer wanted this product. I took it all apart and repackaged it exactly how I received it. I requested a return authorization at least 12X and each time I received a form letter stating they don't accept returns and that they would send out replacement parts. I told them I was unsatisfied with this product and all I kept getting was a form letter stating to tell them the parts that need to be replaced. One letter stated that there was a 30% restocking fee and I had to pay to ship it back. BEWARE as they have no customer service!

Thumbnail of user georgenej
North Carolina
2 reviews
1 helpful vote
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March 29th, 2019

I always purchase wool area rugs especially; if they are the oriential type. I bought a 5x8 Rugsotic wool area rug from OJCommerce through Walmart. This rug is beautiful. The pictures on line were a little muddy; but the rug in person is a beautiful soft taupe with rose and peach flowers in the design. It is a beautiful wool; cut pile oriental carpet and the price was spectacular! You would normally pay 5 times more for this rug anywhere else. I can highly recommend it. I tried twice to upload jpg photos but this website kept giving me an error message. So not my fault. I do love this carpet!

Thumbnail of user lindab1882
Pennsylvania
2 reviews
0 helpful votes
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May 1st, 2020

Open the box up mold threw the box then broken piece but I wanted one and for the size it was the cheapest then glue down the roof but I fixed it cause I didnt want the bother to send it back after my husband put it together.

Thumbnail of user shojayiaj
Pennsylvania
1 review
2 helpful votes
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July 30th, 2020

ALL R ( Front pieces) were damaged. I'm very disappointed. The dresser I ordered was for my son. I'm now in search of a new one. I have lots of pictures and videos.

Thumbnail of user annetteb186
New York
1 review
0 helpful votes
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May 14th, 2020

I ordered a bed for my little girl and it shipped free from CA to NY. The bed came packaged well and had no damage. I am very pleased with this company.

Thumbnail of user masonm199
Washington
1 review
1 helpful vote
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March 4th, 2023

Do not ever buy from this company. They are absolutely terrible to work with bought a $400 desk huge chips in the top of it after putting it together five hours later they offered me minimal to nothing.DO NOT BUY ANYTHING FROM THEM THEY HAVE TERRIBLE CUSTOMER SERVICE AND PRODUCTS COME DAMAGED!

Thumbnail of user lauram1479
Ohio
1 review
0 helpful votes
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September 10th, 2020

I ordered a bed August 8th on prime through this company. When the bed did not come within the delivery time designated, I called 5 times. No one answered. When I inquired about my bed, the order was cancelled on September 10th. First I was told because it was unavailable, then when I complained I was told it was lost. Do NOT buy from this company!

Thumbnail of user amitm44
Texas
1 review
0 helpful votes
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February 24th, 2020

Great company with good collections of products and excellent customer service. I purchased the 'Lilola Home Ashlyn Gray Reversible Sleeper Sofa Storage Chaise with USB Charging Ports and Pocket' from the company. Every steps in the ordering process is smooth. Got the item delivered fast and in excellent condition. Had one of the issue in minor part (one of the wheel not rolling smooth), contacted customer service and they immediately sent the requested part. I am very happy with the purchase and company and very highly recommend others to do business with them.

Thumbnail of user catherinep250
Oregon
2 reviews
0 helpful votes
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July 21st, 2020

Perfect backyard solution for privacy at a great price. Bamboo panels are sturdy and balanced. They look great and were shipped fast. I'm buying more!

Thumbnail of user mn283
Texas
1 review
0 helpful votes
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May 17th, 2020

Purchased a faux flower arrangement through a big box store and it was fulfilled by "OJ Commerce", more specifically DW Silk. Item came in a huge box. There is a 20% restocking fee and the customer must also pay for shipping. They initially told me too, that they don't handle the returns.

DO NOT BUY FROM HERE.

Thumbnail of user brandya42
Texas
1 review
0 helpful votes
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May 25th, 2020

I LOVE MY NEW DESK! It is beautiful! EXACTLY LIKE THE PICTURES! Ordering was easy, wait time for delivery was short and I received my desk when they said I would. The desk was EASY to put together. I always assemble my own items, and if needed I ask my husband for help with issues such as an item that is too heavy. This desk took me no more that 30 minutes to put together and that includes taking out of the box! The desk allows me to have two monitors, one laptop with docking station, an ergonomic mouse with ergonomic mouse pad, an ergonomic keyboard (which are slightly bigger than the typical ones). All the items fit on the desk and I am still not crowded. I am so glad I chose this desk, it works perfect for me. The desk is sleek and stylish with the white desk top and silver/chrome legs. Highly recommend for anyone looking for new desk!

Thumbnail of user dorah14
California
1 review
3 helpful votes
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July 30th, 2017

I ordered a dresser drawer, and bed from Amazon which was apparently sold by OJ Commerce. Instead of shipping these very large boxes to the shipping address they were shipped to the billing address. Interestingly, the mattress was somehow sent to the correct shipping address, but the heavy large boxes were shipped to the incorrect address. Two of the very large boxes were picked up and reshipped to the correct box, but the third and last large/heavy box was left and OJ Commerce refused to pick the last box up saying they don't change the shipping address after the order is placed. This is a crazy situation for a customer! This is a bad company! I recommend not using them! The only problem is, I placed the order with Amazon and when the problem occurred they turn you over to these incompetent idiots!

Thumbnail of user barryl135
Idaho
6 reviews
3 helpful votes
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December 20th, 2020

Ordered a Christmas gift online in late November and in late December they canceled order because item was no longer in stock. Was supposedly in stock when I ordered. Checked the website after cancelation and item was still being sold, no mention of it being out of stock.

Thumbnail of user kimd460
Arizona
1 review
0 helpful votes
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July 12th, 2020

My curtain rod arrived one week earlier than expected! You can't say that often, these days. All hardware plus extra was included, and it was very easy to install. Love the look!

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Emily A.
Typically does not respond to reviews

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