• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 443rd among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user katherinem67
New York
1 review
1 helpful vote
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May 18th, 2017

I ordered a $600 crib, they sent me 2 right legs, they were labeled left and right, but they were both right, I had to wait 2 weeks for them to send the part, When I FINALLY received the part, it was the WRONG leg AGAIN. So now i have a total of 3 right legs, and going on a month with a crib that cannot be put together. I dont know what kind of people are working in this warehouse, but it's an absolute disgrace.

Tip for consumers:
stay away from this company. No Idea how Amazon supports them, makes amazon looks TERRIBLE.

Service
Value
Shipping
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Quality
Thumbnail of user nabilaa11
New York
1 review
0 helpful votes
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August 5th, 2021

Purchased suitcases from I thought JCPenney,
0JC was the third-party payment and suitcases were the wrong size.
Very poor customer service and I had to pay shipping costs for the price of the suitcases period very bad experience total loss situation and very bad customer service do not recommend at all!

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Value
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Thumbnail of user shannonn90
Pennsylvania
1 review
0 helpful votes
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July 8th, 2020

Item was ordered on 6/4/2020. I received an email on 7/8/2020 that it was on backorder and would not be shipped until 7/27/2020. I called 5 times, waiting on hold for about 15 minutes, to then be sent to voicemail. No one called me back. I want a refund. I am disputing the charge with the help of my CC company and filed a complaint with the BBB. This company is a complete scam. If the price seems TOO GOOD TO BE TRUE THAN IT IS!

Thumbnail of user juanitaf10
Florida
1 review
3 helpful votes
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October 19th, 2017

I don't usually review company's or their policy's. This time I am making an exception
Before any one else wants to return "ANYTHING". A word to the wise. Always, always
Read the return policy before purchasing Anything. I will NEVER EVER buy from this
Company again! BUYER BEWARE!

Thumbnail of user debbieb78
California
5 reviews
6 helpful votes
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February 20th, 2018

Bought a ice maker. They marked the price wrong so cancelled my order and kept saying they credited my account then told me to take it up with Walmart. Walmart said it was a 3rd party and the OJCOMMERCE was responsible.

Thumbnail of user sv70
Maryland
1 review
0 helpful votes
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May 19th, 2020

I ordered a small corner cabinet for our powder room. It is the perfect size for what we need. It was shipped quickly. The item was exactly as described online.

Thumbnail of user jeffb118
Illinois
1 review
10 helpful votes
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August 3rd, 2015

Worst company I've ever dealt with, hands down. Withheld $300, would not answer my calls nor return them. Told me a "supervisor" would call me back that never did. Had to initiate Amazon investigation because OJ Commerce is so bad at communication. USE ANOTHER SELLER. IT'S NOT WORTH THE ISSUES YOU WILL FACE!

Thumbnail of user carols1463
Ohio
1 review
0 helpful votes
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September 10th, 2020

I ordered a entertainment set from this company through Walmart and when you look at the picture and it shows the entertainment it looks really nice but when you get the entertaining home and assemble it it's only maybe a foot and a half tall and when you sit your TV on it it looks like your TV is sitting on the floor any children walking by can easily knock your TV over on the floor period when I asked to return it I was told I had to pay for the return and deliver it have it delivered to back to them myself I wasn't even offered to be sent a label to send this return back and to have this shift it's going to cost more than I paid for the entertainment. I'll never ever buy anything from this company again. First time last time

Thumbnail of user brandin3
Tennessee
1 review
5 helpful votes
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November 27th, 2016

I ordered several items from OJ Commerce through the Wal-Mart market place on Black Friday and 2 days later I received an email saying my order was cancelled due to a pricing error. How convenient that their Black Friday prices were errors. I believe this is an excuse due to not having enough inventory to fulfill the orders. I will never order anything com this company again and review than on all available sites. BUYER BEWARE OF BAD BUSINESS PRACTICES!

Thumbnail of user victore19
Mexico
2 reviews
1 helpful vote
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January 25th, 2017

I bought a TV Stand from OJCommerce through Amazon and it came damaged at delivery, and that´s when the nightmare started. I sent pictures and proof about it. They kept sending messages to make a replacement even though I had requested for a return/refund. They claim it´s a buyer´s remorse case because I am rejecting their replacement parts so they are forcing me a 30% restocking fee (83 usd) plus return shipping for 2 boxes. I filed a claim with Amazon A-Z guarantee too see if I can avoid that huge restocking fee. Worst company to buy from unless you agree to keep the items even if they are damaged and receive their replacment parts. WORST RETURN POLICY YOU CAN FIND ONLINE BY FAR.

Thumbnail of user debrar142
Virginia
1 review
0 helpful votes
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March 2nd, 2019

Niche Cubo Set of 6 Foldable Fabric Storage Bins that I ordered are great. Very sturdy. Love them. I designed a play cabinet for my grandchildren and they love it.

Thumbnail of user nicholes14
Illinois
1 review
1 helpful vote
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April 3rd, 2017

We ordered 2 curtain valances and ended up ordering 1 more. Very happy with our purchase, good quality and good price! Items were on time and just as described!

Thumbnail of user cynthiac841
Illinois
1 review
0 helpful votes
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April 25th, 2020

Beautiful fame better then the picture im so happy im in love with my new bed will be ordering more. And telling all my friends and family great services

Thumbnail of user pamelab520
Massachusetts
1 review
0 helpful votes
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April 16th, 2020

I knew it wouldn't be top notch furniture but I'm pretty satisfied with my purchase it came early all the pieces were there and it fits the space perfectly

Thumbnail of user joyceb418
Arizona
1 review
0 helpful votes
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August 11th, 2020

The dressing table showed up earlier than promised. The parts were packed nicely. The dressing table was easy to put together and clear directions. I would recommend this table for any young girl.

Tip for consumers:
I am happy with my purchase

Products used:
Dressing table with mirror

Service
Value
Shipping
Quality
Thumbnail of user teresai35
Oregon
1 review
0 helpful votes
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May 9th, 2020

I purchased a Stratton Home Black Ribbed Lumbar Pillow and I love the pillow! My order was shipped in a timely manner with no issues. To me that is very important.

Thumbnail of user rs509
Rhode Island
1 review
2 helpful votes
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June 15th, 2020

I spent $1100 for a 'leather' loveseat. First off, the leather is simulated, not genuine. Bu more importantly, after just 2 weeks the main support cracked. I notified them immediately. They did not respond - UNTIL the 30 day period of limitation ran out, & basically told me there was nothing I could do. DO NOT DO BUSINESS WITH THEM. And even if you COULD return something, you will be subject to a 30% restocking fee - PLUS the return shipping.

Thumbnail of user minl13
Georgia
1 review
5 helpful votes
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November 29th, 2017

I purchased 4 brown stools and they sent me 4 blacks. Now they want me to pay return shipping cost. Liar, stay away from this scam!... STAY AWAY... STAY AWAY...
Too Bad, I still have to give one star rating ( they actually have no NO NO STAR)

Thumbnail of user belindas88
Texas
3 reviews
0 helpful votes
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May 22nd, 2020

I bought and received two basketballs. They are both oval when aired up. I am sick of having to return everything. So my babies are bouncing oval balls. How's that for a review.

Thumbnail of user carlam294
Florida
1 review
1 helpful vote
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July 27th, 2020

This is by far the most frustrating unprofessional experience I've ever had with a company. The bath mats are beautiful but they don't fit my bathroom so returning them has been impossible. I think they are a scam business because they don't answer the phone and their emails are just a copy and paste message that doesn't answer my questions. I do not know the address to return these mats to so I am out $45. FRADULENT WEBSITE I WOULD STAY AWAY!

Tip for consumers:
Stay away from this company

Products used:
I don’t want these bath mats but I can’t return them because they don’t answer their phones or answer emails I don’t know what address to send them to. Worst buy ever.

Service
Value
Shipping
Returns
Thumbnail of user maryl1231
Pennsylvania
1 review
0 helpful votes
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April 20th, 2020

Had a tree cut down in my front yard and went online to purchase a rake to help with the clean-up. The rake was not expensive and was very good quality. I'm sure I'll find many uses for this tool.

Thumbnail of user susanw1198
Connecticut
1 review
0 helpful votes
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July 15th, 2020

I'm very happy with the delivery time The desk was a perfect size as I have limited room in my bedroom. The only problem I have is that the desk top had a dimple in it which cannot be repaired.

Thumbnail of user harleya14
Wyoming
1 review
2 helpful votes
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November 7th, 2018

I BOUGHT A DVD HOLDER FROM THIS COMPANY OFF OF AMAZON. WHEN I RECEIVED IT THE BOX WAS DAMAGED AS WAS THE PRODUCT. NOT ONLY DOES THIS COMPANY MAKE YOU PAY THE SHIPPING BACK TO THEM TO RETURN THE PRODUCT, BUT ALSO CHARGES A 20% RESTOCKING FEE! THE PRODUCT WAS JUNK ANYWAY! I CAN'T BELIEVE AMAZON HAS THEM ON THEIR SITE! GIVES AMAZON A BAD REPUTATION! DO NOT I REPEAT DO NOT ORDER FROM THIS COMPANY!

Thumbnail of user carlat91
Florida
1 review
0 helpful votes
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May 24th, 2020

First of all i love the way all mayerials were inside the headboard for the platform however its a peice of crap for over $200 i got ripped off the kingsize platform is junk the foot part of it is all bent the 1x2 wood that sre supposed to be support beams cracked the first night my husband and i slept on it makes my $400 mattress feel like a waste of money therefore I want my money back for this worthless junk for a platform

Thumbnail of user erinw413
New York
1 review
0 helpful votes
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May 9th, 2022

I ordered a bathroom vanity and never received shipment confirmation. I followed up with this company three time sand each time I was told they would "escalate" my status inquiry and follow up with me within 12-24 hours to let me know details about shipment. A total of 16 days went by after I placed my order and it was never shipped and they NEVER followed up with me to advise re: status. When I finally requested a refund, and to cancel my order, they said it would take 24-48 hours to even confirm my cancellation and that if I challenged the charge they would not be able to give me a refund. I challenged the charge immediately and received a full refund the same day I filed the claim - Paypal found in my favor within an HOUR. DO NOT BUY FROM THEM. This company is deceitful and a SHAM.

Service
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Returns

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Thumbnail of user emilya140
Emily A.
Typically does not respond to reviews

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