• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 317th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user gracen62
California
1 review
2 helpful votes
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May 31st, 2020

I recently ordered a Manhattan Comfort Viennese Buffet in Off White from OJCommerce through Walmart. The price was $262.14 and when it arrived I spent hours setting it up and it could barely stand on its own, let alone hold items in the cabinets. It also had a terrible odor that filled my kitchen.

Now they are REFUSING to return it because I took it out of the packaging. How can I evaluate the quality of a product if I can't open the package to set it up? Based on their communication with me, even if I was able to return because the packaging was unopened, they charge a 20% restocking fee! Based on other reviews here, I wish I would have investigated this company partnering with Walmart before ordering because this seems to be a VERY COMMON PROBLEM and clearly scamming people is how they run their business. I am a frequent Walmart customer and disappointed they would partner with OJCommerce.

Thumbnail of user danielt547
Michigan
1 review
0 helpful votes
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July 13th, 2020

One small piece was damaged in shipping. Turns out it wa a divider for a cubby hole an I wanted a bigger cubby there for paper. One suggestion, it would be nice to have a wire chase in the back.

Products used:
Corner desk

Value
Shipping
Quality
Thumbnail of user leilac12
Florida
1 review
0 helpful votes
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July 23rd, 2020

They are sturdy and hold up well. They have it ready to screw in. *tip start to screw in to mark on pole. Back out and drill pilot holes. Helps get screws in all the way. Well worth every penny

Thumbnail of user nickm637
Massachusetts
1 review
0 helpful votes
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May 24th, 2020

First I was happy but then I ran into problems the directions we not that great some holes were cut wrong the wood chipped easy and I can not shut the silverware draw very dissatisfied

Thumbnail of user oscarm136
Texas
1 review
1 helpful vote
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December 23rd, 2019

This is the worst company I've ever had to deal with. My fellow shoppers, OJ commerce ripped me off. I paid 250 dollars for a mirror, when it arrived I was not happy with the product so I proceeded to return it.
I had to pay the shipping out of pocket witch came out to a whopping $94 dollars then they have the nerve to charge me a 20 percent restocking fee. So In reality I lost 150 dollars out of my 250 dollar purchase.
This company is a total ripoff... I will advise you as a buyer... DO NOT DO BUSINESS WITH OJ COMMERCE... THEY DEFINITELY WILL RIP YOU OFF WITH NO REMORSE. Don't believe me? Look at the other reviews. I dare you.

Thumbnail of user nathann71
California
1 review
0 helpful votes
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June 12th, 2020

First time buying two medium planters from OJCVommerce.com, I didn't expect it went as smoothly as it did. The items arrived on time and they look great. Thanks.

Thumbnail of user helenb488
Texas
1 review
0 helpful votes
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June 10th, 2020

My mom and I brought it in the house, and took the pieces out of the box. I love the cherry wood. Now we just have to put it together. Thank you so much

Thumbnail of user brendac487
Maine
1 review
1 helpful vote
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March 13th, 2020

Multiple pieces and none of others. Could not even put it together. Very badly packaged or inspected. I think it could of been a nice product but not with missing pieces.

Thumbnail of user laurad769
Pennsylvania
1 review
0 helpful votes
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May 13th, 2020

I ordered two end tables for my bedroom and love them. They were delivered quickly as well. I had to assemble them and the instructions were simple and very self explanatory.

Thumbnail of user natanyam
Delaware
1 review
0 helpful votes
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July 9th, 2020

I purchased a mirror from Naomi home on Amazon in May, the description for the mirror said 30" W x 70" H/Lg. The mirror I received was 30x36, when I brought this to Naomi Home's attention they failed to give me the full length 30x70 mirror, yet they updated the dimensions on Amazon shortly after I left my review. I've been in contact with Naomi home for 2 months and they have explicitly said that they have no desire to give me the mirror that I ordered. The customer service is horrible, I have been trying to contact them for 2 months, but no one would respond to my emails or my phone calls. When I finally was able to get in the phone with OJ Commerce 2 months later they were extremely rude and unprofessional on the phone. These people have ZERO regard for customer service.

Thumbnail of user scottt74
Michigan
1 review
2 helpful votes
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March 15th, 2017

I PURCHASED 10- 5 FOOT ANTENNA POLES FOR $63 DOLLARS AND WHEN ORDER CAME I RECEIVED 1. I CALLED TO ASK WHERE THE OTHER 9 WERE,. FIRST I WAS TOLD THE REST IS ON THE WAY AND WILL GET A UPDATED TRACKING NUMBER. NEVER GOT RESPONSE! CALLED BACK AND WAS TOLD THE WEB SITE SAID QUANITY OF 1. SO! THEY CHANGED THE AMAZON SALE SITE AND SAID I ORDERED 1 BUT GOT CHARGED FOR THE 10 PRICE THAT USED TO BE THERE. THEY WOULD NOT HONOR MY PURCHASE AND SEND THE OTHER 9 PEICES BUT WOULD REFUND ME AND SEND A SHIP TAG. WHOOPIE! 9 DAY SET BACK.WE WILL SEE ON REFUND. AMAZON INVESTIGATION STARTED AND VISA WILL BE NEXT CALL, NOT COUNTING ON NOBODY THERE. VERY POOR ENGLISH SKILLS TOO. NO NEGATIVE STARS TO SELECT. DONT BUY FROM THEM

Thumbnail of user elizabethd555
Indiana
1 review
0 helpful votes
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April 20th, 2020

I love my marble table with chairs that I purchase. I had to assemble both but with no problem. Reasonable price furniture that feels and looks costly.

Thumbnail of user christopherf330
New Jersey
1 review
0 helpful votes
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July 17th, 2020

I ordered the tray tables. The drop top table is great, but the tables are cheap. When putting it together, the top rails came off. They are held on with three small nails.

Thumbnail of user barbaral954
Ohio
1 review
0 helpful votes
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August 14th, 2020

The two zero gravity chairs arrived quickly, without any damage, and they are being put to good use! They are attractive, comfortable and sturdy, and the price was definitely right.

Thumbnail of user erinj113
Louisiana
1 review
0 helpful votes
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July 8th, 2020

I was expecting the upholstered headboard and frame July 13, but it arrived July 4th! It was in perfect condition and easy to assemble! Glad I took a chance despite the reviews!

Thumbnail of user tinaw87
Arizona
1 review
0 helpful votes
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April 27th, 2017

I ordered a table and received it 3 days later. The box was in perfect shape. The table was easy to assemble. It fits perfectly. I have zero complaints.

Thumbnail of user ashleyw437
Pennsylvania
1 review
0 helpful votes
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May 4th, 2020

During the COVID19 pandemic they had a little longer shipping I ordered April 19 and got them May 1st. Second to the cheapest vinyl online through Walmart. Would buy again because they're cordless!

Thumbnail of user elizabethm1182
Kentucky
1 review
0 helpful votes
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May 15th, 2020

I love it! It's very beautiful and real sturdy. I will recommend this mirror to all my friends! It matches beautiful in my room with all my new dressers and stuff. Thank you

Thumbnail of user cindyk212
Washington
1 review
0 helpful votes
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April 19th, 2020

This is the 2nd cover we have bought we have had the 1st one for 5 years now, the product is sturdy, long lasting, works well and nice looking. We did need 2 people to put it up.

Products used:
Dog kennel covers

Service
Value
Shipping
Quality
Thumbnail of user christac38
California
1 review
0 helpful votes
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April 19th, 2020

I am a satisfied customer. Great customer service. The iteam was received before promised. Great price. We will be back to buy more. We are also recommending to family and friends.

Thumbnail of user brendar67
Virginia
1 review
0 helpful votes
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January 8th, 2017

I ordered a high heel storage shoe chair for my daughter, it came when promised and the chair was very nice.The color was pretty and chair was sturdy. She loved it. I was very satisfied.

Thumbnail of user ralphn54
Pennsylvania
1 review
0 helpful votes
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July 6th, 2020

We searched and searched for a porch swing that fit our needs and style. I saw the swing online and knew it was what we wanted. Purchasing was quick and easy and constructing it was a breeze.

Thumbnail of user johnt426
New York
2 reviews
23 helpful votes
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May 13th, 2020

I ordered 2 surf fishing bags, they sent me 2 toggle switches - not even close to being right! The item number listed on my order matches the online description but not what I received. Sent MANY emails (nobody in office right now), finally got a response with a tracking number to return items BUT they will not tell me how to go about getting the right part - will they just send it to me when they get the switches or do I have to reorder it? I HAVE NO IDEA BECAUSE NOBODY AT OJ COMMERCE WILL TELL ME!

Thumbnail of user gregg431
Michigan
1 review
0 helpful votes
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July 23rd, 2020

This was a excellent product and looked just like the picture that i looked at when i ordered. Even sturdier than i thought it would be. I would definitely recommend it.

Thumbnail of user chrisj515
Oregon
1 review
0 helpful votes
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May 19th, 2020

Love this little Jeep front for the backyard! Colorful, weatherproof, and just the right size! I purchased this through a big box store and it was fulfilled by OJ Commerce, Rustic Arrow. Love it!

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Emily A.
Typically does not respond to reviews

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