• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 207th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user markr645
California
1 review
0 helpful votes
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December 29th, 2018

I needed 4 chairs for my office, and needed chairs that were wide and sturdy. OJ Commerce had a great price for 4 chairs, and delivered in just 4 business days.

Service
Value
Shipping
Quality
Thumbnail of user pauld1163
Pennsylvania
1 review
0 helpful votes
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April 29th, 2020

Thank you for delivering my stuff so quickly. They were undamaged and fit right in the spot I put them. Thanks and keep it up.

Thumbnail of user christinac488
Michigan
1 review
0 helpful votes
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May 29th, 2020

Easy set up, just a few chips in the wood. It's arrived on time. Sturdy thus far, but I haven't sat anything on it yet.

Thumbnail of user yvonneo27
California
1 review
0 helpful votes
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April 7th, 2020

Well made beautiful basket. Perfect for decorating. Will be using it to store blankets by the fireplace and to put a plant.

Thumbnail of user marieb370
Wisconsin
1 review
0 helpful votes
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May 21st, 2020

This is the second Chloe stained glass window I have purchased human and I love both of them. Thank you so much

Thumbnail of user nancyk516
Nancy K.
Wisconsin
1 review
0 helpful votes
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April 20th, 2020

I and my husband are very happy with our new tv stand. The instructions were very helpful. Would recommend this product.

Thumbnail of user georgeo150
Illinois
1 review
0 helpful votes
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February 19th, 2020

We love our cabinet it was perfect for what we needed it gave us so much more storage space would recommend the comfy to all my friends and family

Thumbnail of user mariel279
Georgia
1 review
0 helpful votes
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March 19th, 2020

We recieved the sandbox we ordered in a timely manner, we have not opened it yet but I'm hoping it will be what were looking fornfor my grands playground.

Thumbnail of user kellye139
Texas
1 review
0 helpful votes
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April 16th, 2020

My kitties love this condo as it's super sturdy. Covered in carpet and not fabric so their claws don't tear it up. Already assembled so all you do is unbox it! Love it!

Thumbnail of user anthonyt396
Colorado
1 review
0 helpful votes
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May 14th, 2020

Ok so I ordered a microwave stand an when we finally got it the peices were wrong an there is no way to put it together an I dont know if i talk to Walmart or you guys i need help please.

Thumbnail of user tiffanyh234
North Carolina
1 review
0 helpful votes
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May 9th, 2020

The trays were a much better quality then expected and I enjoyed doing my DIY project on these. I looks forward to ordering more in the future.

Thumbnail of user jennifers1438
Illinois
2 reviews
0 helpful votes
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March 27th, 2020

This tv stand is absolutely beautiful and was extremely easy to put together. Fits my 50 in tv perfectly

Thumbnail of user blessingm6
New York
1 review
0 helpful votes
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May 9th, 2020

It a perfect fit for my living room. It came just as it was described. They are the best furniture company I have ever deal with.

Thumbnail of user tamers6
New Jersey
1 review
0 helpful votes
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January 4th, 2019

I received broken parts and quality it trash, i will never recommended this merchant. So please be careful.

Thumbnail of user erminac
Oregon
2 reviews
0 helpful votes
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May 7th, 2020

I bought this for my great grandson and his parents loved it. I was due to arrive on the 7th and appeared on the 1st of May 2020. Very nice since the fellahs birthday was on the 5th...

Thumbnail of user metoyerl
Ohio
1 review
0 helpful votes
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April 25th, 2020

It's a Great! Swing And easy to put together. I love it. I recommend this item. My family had in myself for really enjoying it.

Thumbnail of user elizabethb837
Louisiana
1 review
0 helpful votes
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April 30th, 2020

I bought a 4 door cabinet which was perfect for all my kitchen dishes. It is such a cute, sleek cabinet with just enough space.

Thumbnail of user victoriao291
Illinois
1 review
0 helpful votes
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August 8th, 2022

I ordered a table from OJ commerce, the item came damaged. I contacted them and they sent me another one that also came broken. I contacted them to know if the delivery company will be picking up the damaged product and they told me that they would ask the delivery company and get back to me. Then they sent me a third one which finally was delivered in good condition.The tables both weighed 200lbs and since I don't drive I tried to get in touch with them again and this time they said that since the third one came in good condition that they have resolved the situation and have fulfilled their part of the deal that I should find a way to dispose it off my self. I bought the table for 587 and I was told by a Tasker that it would cost 400 to dispose both items and so I let the company know that it wasn't fair for me to pay almost the price that it cost me to buy the product to dispose it but they just didn't care.and they wouldn't help. They blamed me for not asking for a accepting a replacement instead of. Refund. This company also charges a 30% restocking fee in case you're wondering why I accepted a replacement. They will not take responsibility for any bad experiences that you have with them. Just too much headache it's it not worth it to shop with them. And if you look at their reviews everywhere you will see that they have very few good reviews which shows how badly this seller treats her customer. I hope that this review will help you to boycott them. Not worth the stress at all

Service
Value
Returns
Thumbnail of user rond134
California
1 review
0 helpful votes
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September 16th, 2016

First of all we LOVE Monarch products. My Husband is a whiz at putting these together. They have all arrived in GREAT shape with instructions. Affordable and attractive.
THANK YOU OJ Commerce

Thumbnail of user jasons219
Kansas
1 review
4 helpful votes
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September 26th, 2016

I ordered a Carson fireplace tv counsel through Walmart.com and didnt know it would be coming from OJ Commerce.
They are not allowed to charge my card until the item has shipped. It was marked shipped two days after placing the order (Sept 20) and the money was removed from my account.
It was marked to be delivered in three days (Sept 23). After those the 23rd came and the tracking number still showed that it was not picked up from OJ Commerce.
After calling OJ Commerce I was told they created a shipping label but marked it as hold and it should be shipped that day.
The following Monday (Sept 26) it still had not been shipped. I called OJ Commerce again. They said FedEx picked it up on the 23rd. After spending most of the day calling FedEx and OJ Commerce I finally told them to refund the money. 15 minuets after telling them that they ship it.
I had already started looking for a tv counsel so I called them back and told them I already told them to refund the money, they are a week late shipping, and I spent all day on the phone trying to get them to do this in the first place and I no longer want any items from them if this is how they conduct business. I was told that I keep changing my mind and they are not going to do anything about it now.

Thumbnail of user francysa
Ohio
1 review
0 helpful votes
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June 5th, 2020

Very satisfied with the fast delivery and product. I will certainly buy from this seller again keep up the good service and thank you

Thumbnail of user katherineb405
Texas
1 review
0 helpful votes
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May 7th, 2020

Very easy to put together, it's very sturdy and stylish. Very good product for the price. We have a 47 inch TV fits nicely.

Thumbnail of user jecseniar
California
1 review
0 helpful votes
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June 23rd, 2020

Its a pretty kitchen but some parts were broken and the handle to the fridge kept coming off. It wont screw in. Not happy about that at all.

Thumbnail of user candicec92
Kentucky
1 review
0 helpful votes
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August 14th, 2020

This flag was just what my son needed to decorate his dorm room. It is a quality product and it arrived much sooner than expected.

Thumbnail of user ronalds762
Georgia
1 review
0 helpful votes
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June 9th, 2020

Well built is probably why some say it is difficult to assemble. Sturdier and more space than expected. I am very satisfied thus far.

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

Company Representative

Thumbnail of user emilya140
Emily A.
Typically does not respond to reviews

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