• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user pamelah565
California
1 review
0 helpful votes
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August 13th, 2020

I ordered a small computer desk for my daughter who like thousands of other kids will be doing home schooling. The desk was the most reasonably priced, beating Amazon, and arrived in a couple days. Great service and easy to assemble with simple directions.

Thumbnail of user iriea
Wisconsin
1 review
0 helpful votes
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May 9th, 2020

I recently purchased the Holly & Martin Baldrick Console Table which I'm quite happy about. I was in search of a longer console table to display my mild knickknack obsession. Easy to assemble, thorough instructions, sleek, black narrow chic look but can also use with farmhouse style. The length, space and layers makes this table elegant and fun.

Thumbnail of user tracyd261
Arizona
2 reviews
0 helpful votes
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April 29th, 2020

I purchased a turtle habit through OJCommerce on the walmart app. Not only did I receive it earlier than expected the product is absolutely perfect. My 2 growing sulcata tortoises have a tremendous amount of room to enjoy being inside before they get too big and will have to go outside. They will be enjoying the space for a long time. The company kept in contact with me the entire shipping process and they provided me outstanding customer service.

Thumbnail of user sigridk4
New York
1 review
0 helpful votes
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May 21st, 2020

These fit exactly what I needed to go next to small living room chairs to hold a drink and/or magazine, The storage bin hides my small sewing crafts easily. I've assembled lots of furniture and the picture instructions were very easy to understand. Only problem was the written steps didn't include placing the leg screws in the numbered steps, so you say "where do these go now?", instead of the natural order of assembly. Most kits include some extra small pieces, but this project uses everyone, so you must be careful hold them in a container and not dump them out on the floor.

Thumbnail of user karenp791
Massachusetts
1 review
0 helpful votes
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May 13th, 2020

Price was right on this storage ottoman. I ordered it in gray velvet to go with a club chair I purchased from Pier 1 and they look great together. Ottoman is very well made and a good size. Lid has hinges to hold it open while loading or unloading then closes softly. Delivery was quick in just a few days. Product was as described, actually more beautiful than I expected. Very happy with my purchase. Seller sent a nice note after delivery.

Thumbnail of user bretta65
Illinois
1 review
0 helpful votes
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September 4th, 2020

Last week we received two full sets of bone china dishes - place settings for a total of 16 people, plus serving pieces - from OJCommerce. The dishes arrived on time; they were well packaged and not a single piece was damaged; they look far more expensive than what we paid for them; and we are perfectly happy with our purchase.

Thumbnail of user marib43
California
1 review
7 helpful votes
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January 11th, 2020

This place is horrible they advertise their stuff on Walmart. Com. I recently purchased a platform bed because that was exactly what was advertised the description even said bed easy to assemble. No I have to pay over 100 dollars to ship it back and Walmart stands by them and does not want to help at all don't buy from this company you will regret it.

Thumbnail of user larryb821
Arizona
1 review
0 helpful votes
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May 15th, 2020

Thus far, we have had good luck with our purchase. We live in Arizona, have gone through some hot days, up to 102 with no problem. It was so easy, my wife installed it! I would recommend this product and dealer. Thanks!

Thumbnail of user nicolel544
Virginia
1 review
0 helpful votes
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May 14th, 2020

I bought these to use as toy containers for outside toys and it has worked wonders! Better than any toy box I could find. They stack beautifully and the holes allow toys to air out and dry off if they were water play toys. These came quick, and we're affordable, and I am impressed with the quality. Very sturdy and work well for what I need them for. Consider these boxes for files or any other use. Very pleased!

Tip for consumers:
I went through a 3rd party to order them but nonetheless this company is who offered the great shipping and reasonable price.

Products used:
File folder crates, pack of 3

Service
Value
Shipping
Quality
Thumbnail of user jenm233
Washington
1 review
0 helpful votes
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January 13th, 2021

The timing of the order processing was incorrectly communicated. When I called customer service to help with re-routing the delivery they were very unhelpful and rude. I will not be purchasing anything from OJCommerce again.

Service
Shipping
Thumbnail of user lindag163
Georgia
3 reviews
4 helpful votes
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December 7th, 2016

Same problem as others. Purchased a T. V on black friday only to have it rejected later and they had the nerve to put down the reason was customer request. Added liar to there mess. Very disappointed, first order last order. Customer service terrible.
Walmart need not to carry there products. I will complain to consumer Affairs!

Thumbnail of user jessican526
California
1 review
0 helpful votes
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October 20th, 2020

Worst customer service and products do not look like picture on website!
Note- They make you pay to return their merchandise if your not happy with it! It costs more to return a mirror than what I paid for it! Highly discourage buying from them!

Thumbnail of user natr24
New York
1 review
10 helpful votes
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June 2nd, 2020

I ordered folding bed a week ago. Should be shipped within '2 - 3 business days' according to website. Order status is still 'PO Created'. Nobody answers my emails or phone calls. No instructions how to cancel order online. Order can be cancelled only via phone and if not processed. However if your order is in status processed you will pay penalties. Don't buy from this website!

Thumbnail of user richards2243
Montana
1 review
0 helpful votes
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July 4th, 2020

I can't believe how much I like this glider. It is sturdy, comfortable and looks fantastic. The only drawback I have is it took me about an hour to assemble. However, I follow instructions very closely. Someone else might be able to assemble faster.

Thumbnail of user cherylw450
Louisiana
1 review
0 helpful votes
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May 3rd, 2020

I soo love my cabinets they are exactly like the picture heavy and blend it perfectly with my kitchen cabinets. Quality is great looks expensive and sent within 5 days. You want be disappointed also you are appreciated Thanks. I will be ordering again

Thumbnail of user michelleb691
California
2 reviews
0 helpful votes
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February 26th, 2019

Ordered a product, on Amazon. Within the hour cancelled it. Got an email that said might be too late to cancel. The product shipped 4 days later, I think they just ignore cancel requests. I can return it if I pay shipping and a 20% fee. Oh, taking 1.5-2 weeks for delivery.

Thumbnail of user lorih382
Louisiana
1 review
0 helpful votes
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June 10th, 2020

I bought 2 of these cabinets. I actually ordered them through Wal-Mart. I really like them. Since I have put together probably 15+ pieces of furniture like this I found it fairly easy to do. One piece of advice, make sure the cabinet is square before attaching the backing. I thought when I bought them they had 4 shelves but it turns out they have one top shelf & the rest are divided down the middle. Not that big of an issue for me. They are a good size for just about any type of storage.

Thumbnail of user dorab37
Texas
1 review
3 helpful votes
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July 31st, 2019

After receiving an incomplete ordered in amazon we contacted OJcommerce who is making us pay for shipping and handling and a 20% restocking fee. I tried to make them understand that this was their fault in about 10 different emails. Their answer is still that it's our fault anyway. They are treating me as it's my fault they sent the order incomplete

Thumbnail of user leeb283
District of Columbia
1 review
1 helpful vote
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January 28th, 2019

Horrible customer service! Do not buy from this website! They refused to change the shipping address on an order and now its been shipped out to the wrong location! Instead of calling to re-route the package (I verified that this is possible with Fed Ex) they suggested that I pick it up... from a city that's 600 miles away. Glad I paid with Paypal so I can dispute the claim!

Thumbnail of user oliviaf134
Michigan
1 review
0 helpful votes
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December 11th, 2020

I bought a metal plane from them as a gift. It came to me covered in dirt and dust. The planes welding was very poorly done and the metal was bent out of shape and paint was chipped. I returned the product back to the address ojcommerce gave me and they still haven't refunded me or replied back after months of messages. $100 down the drain because of this company.

Thumbnail of user danas350
Texas
1 review
0 helpful votes
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July 28th, 2020

We ordered a bicycle and was surprised that it not only came days ahead of schedule but in pristine condition. Was easy to put together and looks wonderful! I am glad I didn't need your customer service but hopefully you would have ramped that up by the other reviews I am reading. Thank you!

Thumbnail of user jot156
Tennessee
1 review
1 helpful vote
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May 2nd, 2022

I'd love to write great review about the awesome deal I found but instead the company took me through multiple emails back and forth to try and verify my identity before I was allowed to purchase this couch. And even then they still canceled my order! I immediately called customer service who was completely unhelpful and only told me to try and buy it again with a different form of ID. Be prepared for various emails before you get your product and completely incompetent and unhelpful staff if you have any issues with your order.

Tip for consumers:
Pray you have no issues where you need to call customer service

Products used:
Tried to buy a couch

Service
Value
Shipping
Returns
Quality
Thumbnail of user untwainer
New York
1 review
1 helpful vote
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June 20th, 2020

I order an cherry 7 drawer chest. Although shipping is fast. The item came broken so i brought one from another company instead and I ask for a full refund. Instead they sent me out a new item And now im left to pay 2 restocking fee for a broken item and 1 i never asked for. Also no one ever answers they're customer service number, emails only which was annoying

Service
Value
Shipping
Returns
Quality
Thumbnail of user paular481
Rhode Island
1 review
0 helpful votes
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June 17th, 2020

I ordered my tv stand from Walmart and received it much quicker than expected. It was packed really well and all pieces were in great shape. At first it looked like it was going to be a nightmare to put together but surprisingly it all came together in approximately 21/2 hours with 2 people assembling it. It is a very good lookin piece of furniture for the price. Extremely happy with my purchase!

Thumbnail of user tomo123
Texas
1 review
1 helpful vote
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August 28th, 2019

Bought this thru Amazon. The bottom shelf does not have a clasp that will hold it folded so it's hard to store unless I strap it closed with my own Velcro. For that price, I thought company would love it but as it turns out, I am embarrassed to use it. Just one response from the seller would have been nice but 3 complaints never got me one.

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

Company Representative

Thumbnail of user emilya140
Emily A.
Typically does not respond to reviews

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