• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user im72
Georgia
2 reviews
0 helpful votes
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May 21st, 2020

Product is well made and was shipped promptly. Very helpful as a visual safety line for my kids. I purchased thru Walmart.com.

Thumbnail of user mariaz158
California
1 review
0 helpful votes
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June 12th, 2020

Definitely pleased with the product and delivery date. Very accurate yes I would order from here again.

Thumbnail of user brucev76
Texas
1 review
0 helpful votes
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July 27th, 2020

Received our order way sooner than expected. Arrived in great condition. After putting them together, they were much nicer than expected.

Thumbnail of user hannahh190
Florida
1 review
0 helpful votes
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August 5th, 2020

I love my desk. It came with detailed instructions to where I could put it together myself. It shipped very fast as well! Thank you!

Thumbnail of user bonnieb383
Alabama
1 review
0 helpful votes
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May 21st, 2020

I am very pleased with my purchase and the price. They have great customer service and appreciated my business. I will order from them again.

Thumbnail of user andreab574
Tennessee
1 review
0 helpful votes
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May 1st, 2020

Yes very durable and comfortable and right size in front of my refrigerator, yes I would recommend this mat I will purchase another one later

Thumbnail of user danielles511
California
1 review
0 helpful votes
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September 15th, 2020

I ordered a rose gold mirror. It arrived in prestine condition and the shipping time was reasonable! I love it.

Tip for consumers:
N/A

Products used:
Full Length Rose Gold Mirror

Service
Value
Shipping
Quality
Thumbnail of user paulp180
Missouri
1 review
3 helpful votes
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September 13th, 2017

Bought a "new" desk from OJ Commerce through Amazon. The desk arrived in a beat up box that had huge white labels on it to cover up previous shipping destinations. Needless to say the desk was crushed on one corner which rendered it useless as furniture in our home. In addition a packing receipt inside the box showed that it had been sent to a lady in Chicago previously who obviously returned it (for which she probably paid a restocking fee). OJ Commerce would not refund our money when our complaints were submitted to them via Amazon's website. They even ignored the customer service agents from Amazon and demanded pictures of the product they knew good and well was not new. Amazon started an A to Z claim and they also demanded pictures which we sent to them. Amazon then dropped our claim because they said they did not receive the pictures and we subsequently proved to them that we had. Next thing you know we get an email from OJ Commerce stating that they were sending a replacement even though throughout the communication we (and Amazon) told them we wanted our money back. I met the UPS driver when he pulled up in front of my office and told him to leave it on the truck but he did allow me to take pictures of the 2nd shipment which also had holes in the box. It took several months but we finally got a partial refund from OJ Commerce who deducted a restocking fee because we denied the 2nd shipment which we never agreed to. Amazon finally covered the balance of our initial purchase from this scam artist. The worst shopping experience by far and Amazon is much to blame as they knowingly allow these scam artists to sell on their website. Like others have said, most of the positive reviews on Amazon's website for this vendor are totally bogus.

Thumbnail of user milomirp
Nevada
1 review
0 helpful votes
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May 9th, 2020

Great customer service, excellent communication. The item was shipped the next day. Item came as described. Highly recommending this seller.

Thumbnail of user christineh547
Kentucky
1 review
0 helpful votes
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April 25th, 2020

I ordered my corner cabinet and it arrived quicker than anticipated. It looks great and is made very well. Thanks.

Thumbnail of user rebeccap421
New Jersey
1 review
2 helpful votes
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May 15th, 2020

Bench was not worth 70.00! Seriously... It looks like it cost less than five dollars to make it. So disappointed.

Thumbnail of user tiffanyp146
Arkansas
1 review
0 helpful votes
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May 12th, 2020

My children and I love to read and being a single mother, it is not easy putting such things together however it was easy and fun for us.

Thumbnail of user joannz24
Pennsylvania
2 reviews
0 helpful votes
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August 24th, 2020

I purchased a Queen Bed Frame. Very good shopping experience with them. Timely delivery and good follow up service. I recommend them. Thank you.

Thumbnail of user ioanad4
Arizona
1 review
1 helpful vote
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October 17th, 2018

It took a long time to put it together, but it looks great. The desk is almost 1 inch shorter, this is why I could not give it a 5 star.

Thumbnail of user gladysc36
Maine
1 review
0 helpful votes
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May 21st, 2020

We love the stand's they look great in the bedroom and the living room and mach my coffee table it was a good price

Thumbnail of user brookea80
Indiana
1 review
0 helpful votes
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July 7th, 2020

My mirror shipped very quickly, it got here within a couple of days after ordering. They packed it well. It's a huge mirror and I love it!

Thumbnail of user bonnies335
Utah
1 review
0 helpful votes
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April 25th, 2020

I ordered a toy car for my grandson. It came in just a few days and he loves it. Thank You for doing such a great job

Thumbnail of user hb174
New York
1 review
0 helpful votes
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March 25th, 2020

Ordered and received easily and quickly. Product equal to furniture store, price about 25% of furniture stores. Very pleased.

Thumbnail of user cherylv83
New York
1 review
0 helpful votes
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May 1st, 2020

My order came faster than I thought it would and is beautiful, I will definitely order from them again..

Thumbnail of user marsham146
Nevada
1 review
0 helpful votes
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May 14th, 2020

Was very easy to put together very stable and strong all the piece's were there just the right length

Thumbnail of user willieg59
South Carolina
1 review
0 helpful votes
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June 5th, 2020

Delivered on the date quoted and price was great. I would consider shopping again because the product arrived on time and as described.

Thumbnail of user bethf129
Tennessee
1 review
0 helpful votes
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June 10th, 2020

What a great shopping experience! Received the item from the vendor in a timely manner and my son is in LOVE with it!

Thumbnail of user dianam435
California
1 review
0 helpful votes
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March 9th, 2020

Received my Bakers Rack quicker than it was expected, it took me longer to put it together because it came in pieces, but know it is put together I AM LOVING IT! Thank you OJCommerce.

Thumbnail of user billa347
California
1 review
0 helpful votes
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May 30th, 2020

Ordered a Oval Mirror and when received, the box was falling apart. Luckily the merchandise was not damaged.

Thumbnail of user americaa7
Rhode Island
1 review
0 helpful votes
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July 23rd, 2020

These frames were perfect and in excellent condition. They were packaged very well. They fit the bed perfectly.

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

Company Representative

Thumbnail of user emilya140
Emily A.
Typically does not respond to reviews

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