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OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.
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I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!
Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!
Arrived on time and packaged very well. Took a few minutes to get it unpackaged. Looks just like the picture.
Purchased 60 inch TV stand. Product is nice. Looks as advertised. Very pleased. Shipping was a little slow.
I ordered (2) Sorrento Nightstand tables. They were delivered ahead of schedule were very well packaged and they are beautiful
I have purchased from OJ Commerce numerous times, got great price deals on great products. I will use them again
Bought easel and wish to return. OJ Commerce will charge you for return and 20 to 50% restocking fee. Rip off. Avoid this company.
Smelled awesomely leatherly
Big but not huge
Great color
So soft
Should have gotten it when it was only $60!
Recieved our small sectional sleeper. It was easy to assemble it seems fairly sturdy, but it does sit low.
Iam very well pleased with my Island. It came to my house in two days after i ordered it. It was not hard to but together. Thank you very much.
Received what I ordered in a timely manner wasn't too pricey and was exactly what I anticipated by pictures
It was a challenge, to assemble the Dresser. The product quality would be hard to beat. (Even by Keya)
Tip for consumers:
Take your time, be sure you provide all of the requested information, to ensure your order will be processed as early as possible.
Products used:
Dresser (6 Drawer)
I ordered Emily Fabric Headboard from y'all. I LOVE it! I received it in a week. Bedroom looks fabulous now. Thanks OJ Commerce.
DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest. The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24"
So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit! THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM
This is their response to my email I sent to them.
Dear Susan Fisher,
The item must be returned within 10 days after receiving this RA.
RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS:
1. Wrap the package carefully in the original manufacturer's packaging
2. Return the item(s) to the address provided using your preferred shipping carrier.
3. Returns sent to our administrative offices cannot be accepted.
4. Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier.
Refunds will be processed after the return is received and inspected by our warehouse.
NOTICE:
A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return.
B. Return shipping costs are your responsibility.
C. Customers are responsible for returns to any address other than instructed.
We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account.
Products used:
Three drawer chest
I thought I was purchasing a remote control helicopter turned out to be a HUGE lamp. I need to know how i could return this item
This is a beautiful set. Contemporary. Not like a traditional set. Has a welcoming feel to it and very comfortable.
Sunil Ramlall
WE JUST LOOOVVVEEEE IT! IT IS EVEN BETTER THAN THE PICTURE AND THE INSTRUCTIONS WERE EASY TO READ AND DECIPHER. GOOD, QUICK SHIPPING AND THE GLASS WAS INTACT.
We ordered the Hercules ladder back barstools and love them! There were just as we expected and were a great price!
Purchased a small round dinning table, I must say is beautiful! The colors are very nice. And the table is just the perfect size.
We are very happy with the items we purchased, we recieved them within 7 business days. Very nice quality
Purchase an item online they canceled my order and relisted the item for $60 more. They refused to honor my order that they charge my card for!
I love the product I order a end table/nightstand product arrived earlier than expected. Will order again
Said driveway net would fit 25 feet. It did not. Wouldnt even consider an exchange. Buyers beware of advertising!
Couldn't return without a 20% fee and responsible for shipping. Forced to keep it. No interest in customer satisfaction.
Everything you could ask for. Quick delivery (faster than was initially estimated in this Covid world), gorgeous product, easy installation.
I loved how easy the desk was to put together I could not have chosen a better selection. Thank you
I just love my coffee table. It was real easy to assemble and matches my other pieces of furniture.
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