• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user magm2
Texas
2 reviews
0 helpful votes
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July 29th, 2020

The arch is well made, delivery was very fast; the only thing about this product is - it would be useful to have detailed pictures of how washers/screws fit together - it is easy to assemble but instruction is very generic and not specific and extremely hard to figure out pieces.

Thumbnail of user roberth2241
Louisiana
1 review
0 helpful votes
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June 16th, 2020

Wonderful for strengthening my back. I love it because it folds down. For most people that advantage is hide it under the bed, but for me I can't live without it, so I fold it to take along when I travel. This item is well priced, but not for tall people. If you are 6.2 or taller, buy a unit that has wide support legs on the floor. But I have used two different models at gyms. None of them were collapsible. A great item if you have back pain.

Thumbnail of user doriss128
North Carolina
1 review
0 helpful votes
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May 30th, 2020

I found these rainbow curtains (gray and yellow) on the Walmart website and the price was excellent. The price allowed me to buy 3 panels at a much lower price than any other place I had seen to include Amazon. They will match perfectly with the gray and yellow comforter that I just purchased. I can't wait to get my room put together in our new home. They are sheer but because I have 3 panels, hopefully they will block out some of the morning sun. I would recommend these curtains because they are different and very pretty.

Thumbnail of user prir
Florida
1 review
0 helpful votes
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June 19th, 2020

I have a mattress a bit in the soft side but also had some "pot holes" in certain areas. I tried adding slats under the mattress which gave some relief but could still feel the small craters. I happen to find this topper on Walmart.com and am so happy I did! At first I thought how can a piece of foam make a difference but after placing it on top of my existing mattress and under my mattress cover its truly a game-changer! My whole bed is even now, and the foam stays cool! Highly recommend!

Thumbnail of user terrieh73
Georgia
1 review
0 helpful votes
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May 12th, 2020

I love that this side bar fits perfectly in my space. It works well with my decor and provides just the right amount of space for storage. I rated this product 2 stars because it arrived damaged and the damages are extremely noticeable!

Thumbnail of user bonniet116
Kentucky
3 reviews
1 helpful vote
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June 2nd, 2020

I went on the reviews and am very disappointed in this child's lounge chair. My granddaughter is 4 years old and the barbie in the picture is 2.5 feet tall. This chair is best for a child between 2-3 years of age. I contacted the company and they charge a 20% restock fee and I am responsible for the shipping. By the time, I pay all these charges, I'm not getting 1/4 the of my money back. VERY UNHAPPY. Will not purchase from them again.

Thumbnail of user maxs381
Georgia
1 review
0 helpful votes
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December 27th, 2022

I don't recommend OJCommerce. Worse customer service. They don;t really care about their customers. They will not provide you a return label to return an item even if it is their fault. Stay away from this company.

Tip for consumers:
Check reviews about OJCommerce before buying

Products used:
bike

Service
Shipping
Returns
Thumbnail of user hectorv49
Texas
1 review
0 helpful votes
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May 21st, 2020

Ordered dresser for my daughter's room. Was delivered with in a week and took about 2-3 hours to build with some help from a friend. Good quality, great price, looks very nice. I'm happy with my purchase.

Thumbnail of user beverlyj147
New York
2 reviews
0 helpful votes
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August 13th, 2020

I ordered a chair and ottoman at an amazing price. Everything was delivered without any damage. The pieces look amazing. This was my first time ordering and it definitely won't be my last time. Truly I have no complaints. Sorry, for those of you that did. Realize sometimes things go wrong. I will be ordering again. Keep of the good work.

Thumbnail of user lindas2221
Texas
2 reviews
0 helpful votes
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June 10th, 2020

Almost made the mistake of buying this item on Amazon. OJCommerce offered this product at better price with
Exceptional quick shipping. Now enjoying working out at home on days when I don't get to cycle outdoors. Great product for a great price. Well constructed and folds up for storage space. Thanks OJCommerce!

Thumbnail of user elaineb279
North Carolina
1 review
0 helpful votes
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May 9th, 2020

I love this table! It is so sturdy and well made. It looks much more expensive, blends well with my outdoor furniture and will last a long time. It was so easy to put together! No missing parts and everything lined up perfectly. And they even included the tools that were needed! Not even a scratch on the paint! I am very pleased with this product. I am going to order another one today. Thank you so much!

Thumbnail of user britneyd11
Alabama
1 review
0 helpful votes
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May 21st, 2020

I got this Seat2go for my special needs child that has cerebral palsy and it's wonderful! I bought it to go into a power chair we got for his that didn't support his core and neck would highly recommend! Now he can chase his big brother all around the house and we feel safe knowing he is in a good position

Thumbnail of user opala10
Texas
1 review
0 helpful votes
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June 29th, 2021

I ordered a piece of art from this company. Three weeks later, when it still hadn't arrived, I called them and they said it had been shipped to california... meanwhile, I live in Texas! Someone would call me back, they said. No call back, just an email with Fed Ex tracking that said it had been delivered to a location in California. I called back again, and they told me my address was incomplete, however, I paid via paypal, who has my address, and it didn't transfer over correctly, an error via their system, not mine! I pay via paypal ALL THE TIME, and things always get delivered correctly to my house. Again, rather than a call back, I received an automated emailing, saying my account would be credited... and of course, this was in the amount minus the $15 for shipping. Just awful, will never use again.

Service
Value
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Returns
Quality
Thumbnail of user happys429
District of Columbia
1 review
0 helpful votes
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July 14th, 2020

I recently purchased Zoe Futon Sofa by Naomi Home and let me say this, it's was the BEST decision of my life! The assembly time was less than 20 minutes, the instructions were not too descriptive but easy to follow along with the images. The final product came in tip top shape, looks absolutely beautiful, and is beyond comfortable. I'm so happy with my choice.

Thumbnail of user richardn82
California
2 reviews
3 helpful votes
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November 6th, 2017

Rip Off and false advertising. Seller claims this is "lightweight fine bone china" but in reality it weighs almost the same as heavy Ikea ceramic with only a 5% difference. And customer service is against its customers. They argued and argued for weeks to try to avoid any fees for returns and finally force the customer to not only pay all the return shipping but then add a penalty of 20% "restocking fee" to really screw the customer. They have been a rip off from the ad to the correspondence to the return policy. Steer clear! There are much better suppliers and products out there.

Thumbnail of user barbaraw792
Arizona
1 review
0 helpful votes
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July 18th, 2020

I ordered a few things from Walmart for Pick Up, including an outdoor Welcome Mat with a brick look to it. Although it was not in stock, the rug had to be shipped from this company, but there was no shipping cost added to the order. The Mat came well packaged in a firm flat box so it was perfect when it arrived. Looks as good or better than expected. I am very happy with this order.

Thumbnail of user jessicah707
Arizona
1 review
0 helpful votes
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June 8th, 2020

I think the quality of the product was good however to have to pay shipping fee plus $75 to restock the item is ridiculous. That's 25% of what I paid for it overall. When u are buying site unseen I don't think you should be required to be out that much money just because it didn't work out. Especially if half of the items were not even opened

Thumbnail of user amiraa9
Virginia
1 review
0 helpful votes
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July 11th, 2020

It's a little low. And I will tell you that the futon legs are located beneath the sofa in a little zipper. All you have to do is attach the legs and voila! Super light weight. I had my 8 year old and 10 year old open and assemble for me. Quick easy cheap fix, while trying to furnish our new place. And They offered 2 day shipping!

Tip for consumers:
The futon is pretty low to the floor, but I do think most futons are. I just never had a futon before. I appreciate the craftsmanship of this futon. I think it looks a little more expensive than its cheap price tag! And don’t worry the legs are included! Look for a zipper on the button of the futon the legs are located in there!

Products used:
Tufted futon in cream

Value
Shipping
Quality
Thumbnail of user stevenq85
Minnesota
1 review
0 helpful votes
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July 13th, 2020

The 3 chest drawer I purchased was made of very low quality particle board. It came with several dents and scratches and missing hardware. All in all, the drawer should have been priced at $50 not the $85 I paid. I won't purchase anything else through OJCommerce again.

Thumbnail of user lindaz27
Massachusetts
2 reviews
1 helpful vote
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May 23rd, 2017

I ordered a baby gate on Amazon, fulfilled and shipped by this company. It was much too tall and I never even opened the package. When I contacted them about the return, I was informed that there would be a 30% restocking fee. I called customer service and explained my problem and pleaded with them to waive the 30% restocking fee as a one time courtesy. I was already spending a lot to ship it back to them and having 3 young children, I am on a limited budget. They refused to even consider helping me out. Very disappointed and would NEVER shop at this company again. There are so many reputable companies out there that treat customers respectfully and don't have this ridiculous policy.

Thumbnail of user carolinal40
Texas
1 review
1 helpful vote
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March 2nd, 2021
Verified purchase

Poor packaging lead to two of the main parts coming broken in half. I contacted the number on the manual as soon as I received it and was informed that I would received the replacement parts by February. Since Feb 20 I've been calling them and getting sent to voice mail. It's now March and I still haven't received the replacement parts or heard back from the seller. When I asked for a refund, they told me they had no records of my issue and that since it's been more than 30 days since delivery, I couldn't get a refund.

Tip for consumers:
Don't buy from this vendor

Service
Value
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Returns
Quality
Thumbnail of user joyceb406
Indiana
1 review
0 helpful votes
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August 2nd, 2020

I bought through Walmart some boxes for vinyl album storage. Mostly all damaged. I wrote to these thieves and they wanted to replace. I wanted to return them but they would not pay to send them back. Finally sent replacements. My husband went to put them together and i loaded the boxes with Albums. Two broke right through. I had to throw away 145.00 dollars worth of junk. To return everything was 165.00 dollars to ship. I would never buy from them again. I complained to walmart Lost cause. If it were Target they would of returned them or given back my money. This company sucks.

Thumbnail of user isaell1
Florida
1 review
0 helpful votes
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June 20th, 2021

Bought a furniture piece from this company on walmart and it arrived damaged. Once i requested to send it back, they said i had to pay for shipping it back. Are you kidding me? How is this company selling on walmart? I have never seen such radical return policy. Never again. 0 Stars

Tip for consumers:
Dont use this company. Horrible return policies. Horrible customer experience!

Products used:
Furniture

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachellet14
California
2 reviews
0 helpful votes
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April 29th, 2020

Cute white bookshelf, a little smaller than I expected but fits perfectly in my hallway. All my books fit, barely, but it's perfect. Definitely worth the price! My son put it together so it's easy to assemble, he actually didn't put the middle shelf in correctly but it works and he's proud of doing it by himself.

Thumbnail of user cathym731
Rhode Island
2 reviews
17 helpful votes
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July 15th, 2020

After writing a bad review. I received a second email responding to my request. I am very leery because I bought this on walmart.com and they will not back it up for return. I will hold judgement until I see the end results. So on checking into this I will be charged 20 percent restocking fee plus 25.00 to ship. My $80 item will cost $41.00 to return. I am extremely angry right now

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Emily A.
Typically does not respond to reviews

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