• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user cathym731
Rhode Island
2 reviews
17 helpful votes
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July 15th, 2020

After writing a bad review. I received a second email responding to my request. I am very leery because I bought this on walmart.com and they will not back it up for return. I will hold judgement until I see the end results. So on checking into this I will be charged 20 percent restocking fee plus 25.00 to ship. My $80 item will cost $41.00 to return. I am extremely angry right now

Thumbnail of user rosev70
Ohio
1 review
0 helpful votes
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July 27th, 2020

I ordered 2 large bookcases & they were delivered much sooner than the expected date which was nice. I had a handyman put them together since I'm not really capable to do such a big job. The bookcases look beautiful & I'm very pleased.

Thumbnail of user keithm1100
California
1 review
0 helpful votes
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August 10th, 2022

I purchased a product through Walmart.com and they were the third party seller. I cancelled my order w/in 1 hour of placing it due to the delayed delivery time (I was able to receive it in 2 days through Amazon). OJCommerce delivered the product to me, despite my multiple email communications detailing my cancelled order. They denied me the ability to return their erroneous product to the Walmart store and forced me to pay for shipping to send their mistake back to them. They easily could have sent me a shipping label and had the delivery truck pick it up - but they didn't. They don't care about their clients. They do not provide customer service. Only purchase from them if you want to be SCREWED!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicah839
Texas
1 review
0 helpful votes
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September 27th, 2020

We ordered 2 office chairs for school and had a great experience.
They came WAY faster than expected and the quality was good. They're only a few days old so time will tell but overall felt the experience was excellent.

Thumbnail of user saraht121
Massachusetts
1 review
1 helpful vote
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April 19th, 2017

I ordered two window blinds from OJCommerce through Walmart's website. One arrived. Still waiting on the second after a month and four emails later. Their first reply was "Check the box the first blind was mailed in." because I'm an idiot and that's not the first place I looked for the second blind? I took another reviewer's advice and just cancelled payment through my credit card company.

Thumbnail of user celestej6
Kentucky
1 review
3 helpful votes
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July 18th, 2017

I bought a changing diaper topper and had so many holes in it and was suppose to come with a dresser. Poorly made. Not all the parts were there. I paid 71 dollars and they charge a 30 percent restock fee, and it costed me 31 dollars to send it back. So only getting 20 dollars back out of the hardworking 71 dollars. This could actually go to my baby that is coming soon. Now I have to try to find a quality dresser.

Thumbnail of user amberf242
California
1 review
0 helpful votes
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August 26th, 2021

I ordered a wicker outdoor table. It arrived w/ the 44" box slashed in multiple places, ripped open, and the table was crumbling inside. I emailed the company that day w/ pics and twice more with no response. I called 3 times and no one picked up. I submitted a complain and heard back 10 days later. I requested a replacement or refund since the table is un-usable with damage. They have refused for days. Finally stated I'd have to pay to have it shipped back and also pay for a replacement to be shipped. The damage was not my fault-it arrived in that condition. At this point, they've said they're not going to do anything and close the ticket. Awful shipping, customer service, and no resolution. I'm now going to ask my credit card company to dispute it. TERRIBLE EXPERIENCE!

Tip for consumers:
DO NOT USE-product arrives damaged, they will not respond for almost two weeks and do not follow through on their site policy of replacing or refunding if contacted within three days. TOTAL SCAM!

Products used:
White Wicker Outdoor Table

Service
Value
Shipping
Returns
Quality
Thumbnail of user irenec136
Maine
1 review
0 helpful votes
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March 15th, 2020

A very nice futon, very well built and beautiful wood looks great. Mattress is thick and comfortable. Side tables work very well. Draws are added bonus and work well. Was easy to build as well. Only drawback from solid wood is it's rather heavy to lift back into couch position from bed for one person. But I can say this futon is worth the effort and price. I highly recommend if your looking for quality, this is it.

Thumbnail of user lindaa766
Arizona
1 review
0 helpful votes
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April 27th, 2020

Loved these mirrors. I seen them at Walmart from this seller and decided to visit their site to purchase, as I am a Walmart seller and know they have fees so wanted to give them my full sale since their price was already amazing even more in their own site with a coupon code. Thanks for my amazing mirrors

Thumbnail of user laurav278
Arizona
1 review
0 helpful votes
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May 23rd, 2020

Took me a couple of days to put these two bookcases together. Not that they were difficult, it was that I take my time. The first thing that I was curious about was why the bookcases were assembled in two separate pieces. But looking at the weight of the bookcases I can understand why. One thing you have to be aware of is that each piece is not labeled very well. So really look for the markings and put them in order Before you start Assembling the bookcases. When I put the second bookcase together it only took me an hour. The first one took me three hours. There's lots of space and I would order from this Manufacture in the future.

Thumbnail of user dw747
Arizona
5 reviews
21 helpful votes
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August 16th, 2017

Spent 140.00 dollars on some rugs through Amazon, wanted to return because the rugs picture/colors did not match what I wanted. Returned item, had to pay freight charges and the restocking fee... Basically out of my initial cost of 140.00 ended with a refund of 28.00 bucks...

Thumbnail of user jimp531
Virginia
1 review
0 helpful votes
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June 9th, 2020

I ordered a laptop table from this site... the email informed me it would arrive on June 10. I got several follow ups with tracking information... very clear information and very useful. They informed me it was arriving earlier than planned... it did on June 3. I got an update one hr before it actually arrived... love that!
The table needed assembly... directions were clear and very easy to follow... I put it together in 30 min... great table and I am using it to write this review!

Thumbnail of user jayee4
California
1 review
0 helpful votes
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April 29th, 2020

I recently bought a Mosaic Style Full Length Floor Mirror by Naomi Home. I absolutely love it. The mirror is just as gorgeous as it is in the photo in my room. In addition, the shipping and handling was great. The mirror was wrapped tight. They definitely took a lot of consideration in making sure my mirror would not break. I will be shopping here again.

Thumbnail of user kimm933
Michigan
1 review
0 helpful votes
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July 9th, 2020

I had ordered 4 kitchen chairs and said it would be shipped until after the 4th of July but to my surprise they came in all most a week a head of time. Ease to put together and very nice and heavy chairs. Love the color. I would do business with them again!

Thumbnail of user reginah98
Illinois
1 review
0 helpful votes
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February 19th, 2020

I ordered the dresser and it was delivered really fast. Everything was there and packaged very nicely to prevent damage during shipment. My son put it together for me in just about 3 hours. Looks beautiful and is very sturdy. Absolutely love it.

Thumbnail of user gernb1
Florida
1 review
0 helpful votes
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July 21st, 2020

Selected the natural wood kitchen island because there was nothing in the description that suggested it had particle board pieces... it was 100 percent solid wood... assembled easily... no problems at all. Highly recommend
Product...

Thumbnail of user georgea228
New York
1 review
2 helpful votes
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November 14th, 2018

I purchased a vanity off Walmart.com through OJcommerce. The vanity was sent in poor packaging and arrived destroyed. I called numerous times and was given zero options except a replacement for the sink portion. The entire vanity was destroyed not just the sink. I was told if I wanted my money back I had to pay 20% restocking fee and $#*! it back myself (it weights 60 pounds). So basically if they ship you damaged product, it's your fault. Very sad that a company like this is allowed to operate in the USA.

Thumbnail of user chrisa990
District of Columbia
2 reviews
0 helpful votes
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May 11th, 2020

I never received my order. Poor communication skill with this company. They are slow to respond and then just completely stopped all communications. Constantly lied and would not give adequate shipping details. My order was never even shipped and this company refused to issue a refund. Stay far away from this company, worst experience ever!

Thumbnail of user daniellec318
New Jersey
2 reviews
0 helpful votes
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May 16th, 2020

The hammock is great. Everything was included in the box that we needed. The best part is you don't need any tools to assemble. This was a gift for my daughter and she absolutely loves it. The hammock holds 2 teenage girls with no problem! It even came with a cup holder and a storage bag and I didn't even realize they would be included.

Thumbnail of user jenniferd1120
Mississippi
1 review
1 helpful vote
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August 6th, 2020

I was very disappointed with communication. I received one email and was never informed when I could expect delivery. I called the customer service number twice, waiting over 8 minutes the last time. When I finally spoke with someone, I was told my order was back ordered and would have to wait another 2 weeks. I never received an email and if I had not called, would not have known. I asked to speak with a manager and was told they were not in at this time. Currently, waiting on a return call. I will not be ordering from them again

Thumbnail of user christinas468
Ohio
1 review
0 helpful votes
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April 13th, 2020

This platform bed frame was exactly as described online. Easy to assemble and fast delivery. Extra long twin bed frames are not easy to find and this was a perfect addition to our daughters room. Great price and matches perfectly with IKEA furniture. We purchased in white. Would definitely recommend this company.

Thumbnail of user victorial353
Georgia
1 review
0 helpful votes
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May 10th, 2021

I bought Manhattan Comfort Viennese 63 in. 6 Shelf Buffet Cabinet
From Walmart.com.
On the website it says it sold and shipped by OJCommerce. It was a huge mistake!
Like many other reviews stated, instructions are horrible, nothing in writing, no labels on parts,
The hardware box is a complete mess. During assembly the hardware would crack the boards and chunk off pieces the "wood". It's made from very cheap material. Many of this item holes are in the wrong place or there are no holes at all.
It was very hard to get in contact with customer service but when I did, their rep said I can send it back but would have to pay for shipping. I don't believe I have to pay for something of that quality. They mislead the consumers with the pics and description they put on websites where they sell their products.
It's a complete waste of money! NEVER BUY FROM OJCOMMERCE!

Products used:
buffet

Service
Value
Returns
Quality
Thumbnail of user normanm104
Washington
2 reviews
0 helpful votes
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July 21st, 2020

Was sceptical because we haven't used this business before and the price beat out majority of competitors. Researched with the better business bureau and it was legitimate. Read the reviews and decided to place order. I could not believe how quickly the merchandise shipped and was delivered! Extremely well packed and very good craftsmanship. Absolutely I recommend this company to anyone looking for a good quality product at a very good price and fast shipping.

Thumbnail of user jenniferm2106
Ohio
2 reviews
0 helpful votes
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July 27th, 2020

I received my mirror way sooner than I thought i would -I absolutely am In love with it. Its gorgeous. They shipping was great as well, they packaged it so good took me 10 min just to get all the stuff off of it. Great job. Thank you so much - I am so in love with mirror. I will be buying from you all again.

Thumbnail of user joser618
New York
2 reviews
0 helpful votes
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June 1st, 2020

This is the first time I have dealt with this company and their service was outstanding. My first purchase did not go well so I contacted them and they immediately responded within a timely manner and it was resolved according to their instructions. Even though I was emailing them about it but knew that my concerns were being heard and met. Just to let you know the problem wasn't their own but from the shipping company but they handled it with great concern. After that, I bought more merchandise and it went smoothly. I really like a company who buts customers problems and needs at the forefront and actually do something about it. Thanks, OJCommerce. I will surely do more business in the future and greatly recommend your company to those who need your products.

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

Company Representative

Thumbnail of user emilya140
Emily A.
Typically does not respond to reviews

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