• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user frede66
North Carolina
1 review
0 helpful votes
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May 12th, 2020

I purchased a mini-freezer and of course paid for it in advance of shipment. I have yet to get a tracking number for the delivery. But my credit card has been charged. I have tried to contact them to no avail. You can not get them on the phone because they are working from home and not responding to email, etc. I will have to contact my credit card to get this resolved. Will never purchase from them again. The product may be good, but the service is horrible. The website after a week still says my order is "processing." You fill out the inquiry about the status of your order and the website will not allow you to send it. Horrible!

Thumbnail of user josied19
Illinois
1 review
5 helpful votes
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September 12th, 2018

They send incomplete products and then they delay in the claim process and finally you have to pay a 20% of restocking charge and the return freight costs when it was not your fault that the merchandise sent incomplete.

Thumbnail of user brians1210
Maryland
1 review
0 helpful votes
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April 29th, 2020

This product is a good size for the corner of the room. One thing That was unexpected was the poles are plastic not metal but other then that it worked great just make sure you have something heavier for the bottom shelf its not very stable if you don't. They do give you a tie down to attach it to wall so it does not fall for safty reasons. OVERALL works great.

Thumbnail of user patricks610
Pennsylvania
1 review
0 helpful votes
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May 19th, 2020

After buying one Boss ergonomic office chair, we liked it enough to buy another. Easy to assemble and well constructed. Add to that the ahead- of- schedule delivery and we can definitely say that we are two satisfied customers

Thumbnail of user kiac16
Washington
1 review
0 helpful votes
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July 31st, 2020

Ordered online for the first time with this seller because they offered a very reasonable price for 2 gravity chairs. The chairs arrived very quickly - it took less than a week to get them - and they are a nice product. Definitely recommend.

Thumbnail of user penm5
Florida
1 review
0 helpful votes
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April 20th, 2021

I bought a headboard through walmart.com from these people. I realized I needed a king not a queen. They refused to except return unless I paid $250 shipping to get it back to them. I only paid $250 for the headboard. Buyer beware. I definitely would not recommend

Thumbnail of user safiyam1
Georgia
1 review
0 helpful votes
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June 4th, 2020

I purchased the bar card it was more than I expected, it's so beautiful, it's so well-built, the black glass is absolutely beautiful the gunmetal finish is amazing and the bar cart exceeded all of my options it looks so expensive and beautiful in my living room I am very pleased and will order more products

Thumbnail of user smithc
India
3 reviews
6 helpful votes
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October 13th, 2011

Hi, i ordered a pair of adjustable dumbbells from this website and i got the delivery within 2 days even though it was supposed to be 7 days. The product is top notch and i totally love doing my workouts.

Thumbnail of user cindyw444
Missouri
1 review
0 helpful votes
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May 9th, 2020

I ordered a watering can online and choose OJ Commerce through Walmart and I am so pleased. It was just as I had hoped. Color was right on with the photo. Size correct and timing of delivery were all good

Thumbnail of user michellem199
New Jersey
1 review
0 helpful votes
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September 17th, 2016

I just got my ANT-CAP-T Antique Table 36" Round with Cappuccino Finish a couple of days ago. It only took me about a half hour to put together, it had all the parts and even included tools to put it together. It is so beautiful that it was hard to believe it was so inexpensive. Solid wood, excellent craftsmanship and not a scratch on the finish. I love it! Thank you- Michelle M, Utah

Thumbnail of user annar3979
Texas
1 review
1 helpful vote
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June 10th, 2020

I had to return an item that did not meet my expectations. In addition to paying the shipping charges, a 20% "stocking fee" was deducted from my refund. I sent an email and wrote about my concerns and I was just ignored. I will never buy from this seller again!

Thumbnail of user michaelg2113
Rhode Island
1 review
0 helpful votes
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May 21st, 2020

Read the reviews before purchasing this mattress. I paid extra for the 10" and it barely measures 5" at best. I requested the extra $37 be refunded and they said no. They wanted me to take pictures, measurements and return the item. Not worth the my effort and time! BEWARE!

Thumbnail of user davidw2621
Texas
1 review
0 helpful votes
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June 9th, 2020

Purchased a Kodiak Futon with mattress and drawers unit. The finished product looks great and seems to be well constructed.

Was easy to assemble. It was my first time using the a assembly video instead of paper, and found it very helpful with the process. Took less time than I expected to complete the assembled unit.

Would recommend the Kodiak Futon to any interested person.

Thumbnail of user courtneym332
New York
1 review
0 helpful votes
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May 6th, 2020

Our family ordered a Tether ball set from OJCommerce once we realized with the COVID 19 we would be stuck in our yard this Summer.
It came very fast. The quality of the pole was over and above what we expected! We were beyond pleased. We installed the set in our yard when we got it and have been enjoying it ever since!

Thumbnail of user robins606
Michigan
1 review
0 helpful votes
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May 15th, 2020

I ordered the cute Chicken print Sloggers for my mom for Mother's Day to work in the garden with. She LOVED them and told me she would be wearing them everywhere because they were so cute and comfortable. She also said I should get my myself a pair. So I did... and I also love mine! Hands down... the most stylish, comfortable, waterproof slip-on ever! I shared them on Facebook, so I think you'll see more orders! Thank you for the amazing Slogger!

Thumbnail of user jenniferb3774
Illinois
2 reviews
1 helpful vote
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May 24th, 2022
Verified purchase

I ordered a headboard from this company. It was on sale and was a graduation present. The first month I was told it was on back order then out of nowhere the order was cancelled. I emailed and they responded it was out of stock and would have to reorder I asked if they would stand behind the price they said NO. No integrity or customer service. Who would order from a company that does not stand behind their orders or service their customers?

Tip for consumers:
Don’t ever buy from them

Products used:
Order was cancelled vendor would not stand behind order or orice

Service
Thumbnail of user laineg2
Colorado
1 review
1 helpful vote
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May 9th, 2020

I was impressed with how easy my shoe cabinet was to put together. All the holes were drilled in the right places, and the hardware was high quality. I was dreading the part where I put the doors on and get them to close properly with the magnets, because I've had trouble with something similar (different company) in the past. But this time it was super smooth and easy. The cabinet looks very nice -- high quality.

Thumbnail of user angelc189
Alabama
1 review
0 helpful votes
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April 25th, 2020

My order came in quickly considering all the delays in shipping right now. Was in perfect condition, and exactly what I wanted. I don't have any issues and would use this company again!
With stay in place orders, it was a blessing to have something to get the kids in the yard to play!

Thumbnail of user orleya2
North Carolina
2 reviews
1 helpful vote
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June 10th, 2020

Would give a ZERO if I could! The product fell apart during assembly. They will not issue a refund. After sending several emails and making several callings to get this resolved they sent me an E mail stating that I would have to pay to return the item, they would charge a 20% restocking fee and if the item had been altered they would give arefund!

Thumbnail of user neldad3
Texas
1 review
0 helpful votes
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August 4th, 2020

We were looking for something to put our convection oven on and be safe at the same time and your cart fit the bill. My wife is so happy with the cart. Because the height can be adjusted we were able to position it to the perfect height for my wife. The second shelf is used for trays, racks and other cooking utensils. The bottom shelf has a portable ice maker on it. We think it's the perfect cart. I believe you put me on my wife's A list for at least a month.

Thumbnail of user tacarrac2
Mississippi
1 review
1 helpful vote
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June 3rd, 2020

Cancelled an order before it was processed, they proceeded to charge me $183 for a dresser. I've emailed, only to get automated responses and they had the audacity to inform me to call, which leads to no one. I've tried contacting someone since May 20th, still no refund. I'm forced to seek legal help to solve the matter.

Thumbnail of user kennethc367
Michigan
1 review
1 helpful vote
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March 27th, 2020

I bought a 4 piece place setting from this company, through Walmart. While I liked the pattern, it was a gift for my daughter and her taste was not the same as mine. Upon realizing I had to contact OJCommerce directly, their archaic policy of both apying for return shipping AND a 25% restocking fee was insulting to say the least. They only wanted to reduce money back to a customer and could care less about customer satisfaction. I am also writing to Walmart to drop them as a supplier with return policies 100% opposite of what Walmart offers. Shame on OJCommerce and their unwillingness to do anything beyond causing the customer to pay for items not as expected.

Thumbnail of user shannonr243
Arizona
1 review
0 helpful votes
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May 27th, 2020

I'd been searching for the perfect kitchen mats for years. Saw many in stores that just didn't fit my home decor. I'd gotten various kinds, but went online to find mats that I wanted. I loved OJ Commerce's black and white check kitchen mats. They are so comfortable to stand on. They match perfectly with my farmhouse decor.

Thumbnail of user harrym213
Minnesota
1 review
0 helpful votes
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July 28th, 2020

Unfinished adirondack chairs were shipped and arrived in a reasonable time but the quality of the wood product was somewhat lacking. Numerous knots in parts of the chairs that would stand out when finished. Some knots were covered over with a filler making them stand out even more. Also some gouges and chips in several pieces. Instructions have standard pictures so assembly not difficult. Decided to paint the chairs because of the knots instead of finishing with a stain and clear coat.

Thumbnail of user amandaf318
California
1 review
0 helpful votes
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April 21st, 2020

Hello. I ordered a 6 drawer dresser for my soon to be born babies room. Just something simple or what I thought was going to be simple. I was extremely hard to put together it took hours. 3 different attempts on finally finishing it. And as I write this review it is still actually missing final parts. It took 2 different runs to Home Depot to get the parts that it was missing in package it came in. The instructions on how to put it were so confusing. I work in a type of form of construction so I take apart and put together different things all the time and this dresser took the cake. End results not the best looking dresser and things are off so we're not happy. We will try to get what we can out of it but are looking for a replacement. Definitely not worth the 200$ we spent.

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

Company Representative

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Emily A.
Typically does not respond to reviews

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