• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user timothyh638
Minnesota
1 review
0 helpful votes
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July 23rd, 2021

I ordered an item off of Walmart.com marketplace, but my wife had already gotten the item. I asked that the order be canceled, but they shipped it anyway and did not respond to my request for a return label.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinar158
Michigan
1 review
1 helpful vote
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May 6th, 2019

I ordered a trampoline mat and it turned out to be too big. I filed for a return and was told I would have to pay for the return myself and a 20% restocking fee. On a $100 item this hardly seemed fair. Then they said I had to return the item in the exact same packaging it came in or it would be 50% restocking fee. Try refolding a 16 ft. Trampoline mat exactly the same way it came not fun. This company is not good to buy from even if their items are lower priced.

Thumbnail of user shalind1
India
1 review
0 helpful votes
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December 6th, 2021

Hello everyone, Please, please, please do not work for this company; they will fire you for no reason, and it is the worst place to work in the world. You must dance to everyone's music. Specially The new so-called Manager Daniel Vinod will say lies and manipulate and talk and make a hell of a lot of mistakes, he will say its my mistake and he will never listen to the calls attentively, he does not have a clear picture of what is exactly happening, but simply for no he will fire people this way they treat the agent, they do not give proper training and they do not give you time to learn as well as the worst company to work for. Every day they will come up with new rules There is only one good soul in the world, Pravin Daniel, who was extremely helpful.

Value
Shipping
Returns
Quality
Thumbnail of user charlotteg28
Arkansas
2 reviews
0 helpful votes
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April 7th, 2017

Purchased an item off of Amazon that was filled by OJ Commerce. The item came very quickly and was as pictured. The stool was made well, nice quality material, exceptionally easy to assemble. Sturdy. Very pleased with this item to be used in a guest room.

Thumbnail of user bryantm48
Illinois
1 review
0 helpful votes
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May 9th, 2020

I found the spacesaver to be a very good purchase. I was worried because I had read the reviews and 1 said that it was kind of flimsy. Even though I wish the legs were made of some type of metal as opposed to plastic. I am still very satisfied with it. Once I got it together and secured to the wall it feels solid. No worries as long as you don't put heavy items on it, it is a fine addition to my bathroom without spending an arm or leg.

Thumbnail of user paulad222
Oregon
2 reviews
0 helpful votes
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May 15th, 2020

I recently ordered a Gardman Bird Feeding Station in Antique Bronze. It was priced very competitively, arrived on the date it was promised, and is of good quality. It's up and feeding myriad birds in our yard in western Washington. I look forward to other good deals on OJCommerce website. Thanks for the great service!

Thumbnail of user lindak390
Kansas
1 review
5 helpful votes
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November 28th, 2018

Walmart Should read reviews and ban OJCommerce from their site. You cannot return items to Walmart and Walmart acts helpless in my item return fiasco. The return fee is outrageous and so is the return shipping. OJCommerce does not follow their own return police to provide needed information. They don't even answer phones during working hours. I have learned to always check out reviews before orderiing. Why do reputable companies like Walmart and Amazon allow this to go on?

Thumbnail of user sarahr428
Florida
1 review
1 helpful vote
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January 18th, 2020

After going back and forth for weeks I was told I had to return the desk I bought on my own dime AND pay a 20% restocking fee. I wish I would have read these reviews before purchasing. Terrible company, they obviously aren't doing well when they charge that much to return an item.

Thumbnail of user kristinl114
Indiana
1 review
2 helpful votes
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July 13th, 2020

I will never buy anything from this company again all I wanted to do was exchange my bar stools for counter height which was a mistake on their end! They sent bar height! They wanted me to pay a 20% restocking fee and a $125 per bar stool to return them for shipping. The mistake was not even my fault I spoke with the manager and she would not budge So therefore I had to try and sell them out right on my own because I wasn't gonna pay $250 to mail them back plus another $50 for restocking fee. Very disappointed.

Thumbnail of user susier15
Mississippi
1 review
2 helpful votes
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April 30th, 2017

Purchased an item online. Wanted to return it, and then found out it would have to be shipped back to California and cost me $50 and shipping fees plus 30% restocking fees. And after all this, I wouldn't even have the item so what a big loss. They were not even willing to help. I will never shop here again

Thumbnail of user latisad
Indiana
1 review
0 helpful votes
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July 28th, 2020

I was not satisfied with product but the return process was so outrageous decided to keep the product and sell myself. With a 20% restocking fee and the cost of shipping back the boxes it was not worth returning to them. I will never order from them or Walmart.com which is how I was redirected to them... Walmart would not accept the product as a return.

Thumbnail of user janets1785
California
1 review
0 helpful votes
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March 14th, 2022

Folks you'll regret ordering from this company! Worst CS and if you have to return anything you'll have to pay for shipping back to Florida and then they'll say they can't refund you for the item cause it was opened ours was defective! Total shady company!

Tip for consumers:
Fraudulent shady company!!

Products used:
None! Defective

Thumbnail of user upsetc17
Pennsylvania
1 review
0 helpful votes
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January 14th, 2019

Never order from them thru Walmart.com or never order from them at all. Purchased a painting that cost me 2$$.$$. Came defective. I have a photo to prove it. You can't talk to them unless calling Walmart and gets transferred to them. Will force you to get a replacement or they will charge you 20% restocking fee and pay for the return label. Who does that? Just don't buy. Called my bank for a dispute so I could get my money back!

Thumbnail of user janicey21
Virginia
1 review
1 helpful vote
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October 17th, 2018

I bought an 8 foot Ficus Tree and I must say it is beautiful. It is exactly as described in the advertisement. I received it promptly... I have no complaints whatsoever. I am 100% satisfied. I purchased this item via Walmart stores online.

Thumbnail of user monicac165
Washington
1 review
2 helpful votes
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April 8th, 2019

Ordered a pack of 15 water bottles. When the order arrived I received one. Company states it was a typo in the ad. Who in their right mind would pay $19.74 for a 2 dollar water bottle? Company will not fulfill the order

Thumbnail of user michelef138
Georgia
1 review
0 helpful votes
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April 25th, 2020

My item arrived on time and was as the listing stated. - Price and quality of item were good, and it was packaged securely. This was a seamless transaction through WalMart.com. No problems. Everything great!

Thumbnail of user glendas269
Texas
1 review
0 helpful votes
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July 4th, 2020

I was happy with this item and very surprised about the size, no wonder the prize.
The tulips looks very natural and I love the effect of the water and the stones.
The price was good for the size of this beautiful flower and vase.

Thumbnail of user kathleent99
North Carolina
1 review
1 helpful vote
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April 19th, 2019

I began a return process before my 30 days was up. They did not respond to my emails, only Amazons. And they closed my ticket before i could get through to someone on the phone. Do not push ext. 0 when calling. It only hangs up on you.

Thumbnail of user janetp351
Florida
1 review
0 helpful votes
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April 25th, 2020

I love my new watering can. It is just as described. The color is brilliant and beautiful. The size is perfect. It's sturdy and gives me the option of using it with the sprinkler head or not. I am extremely happy with the item and the fact that it arrived quicker than expected. I love it and will buy from this company again.

Thumbnail of user zt12
Pennsylvania
1 review
0 helpful votes
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July 31st, 2020

When you buy something from these clowns, you are on your own. I was forced into dealing with them after they fulfilled my order placed on the Walmart e-commerce platform. Never again will I buy from Walmart or these people.

Thumbnail of user shellyc69
Michigan
1 review
3 helpful votes
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December 26th, 2018

Ordered my product and called back two hours later to cancel they said sorry but you now have to wait for your item to ship they return it. There is a 20% restocking fee and I have to pay for shipping. Then when I got item and wanted to return on my day off had to wait for 48-72 to get return conformation ok.

Thumbnail of user terriik
Tennessee
1 review
1 helpful vote
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February 14th, 2020

I ordered a full length mirror and it arrived with in 4 days from FedEx and the minute I picked up the box you can here the mirror was shattered. Open the box slightly and took pictures and put in for a return and replacement. The company refunded my money immediately and sent out another mirror. It came fast and was in perfect condition. Very happy with the Company and would use them again.

Thumbnail of user louiseq12
Virginia
1 review
0 helpful votes
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August 27th, 2020

I ordered the 1200 mag drive pump because that is what I use in my fish pond. I ordered it as a back up to parts I had already ordered. The new pump came in before the parts. They shipped my order very quickly. Faster than what I was originally told. Good thing because my fish might have died. I am very thankful for the fast service I received. I will use them again.

Thumbnail of user neor3
Washington
1 review
0 helpful votes
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July 2nd, 2018

My 5 year old boy who has Autism really love this trampoline.
Easy to assemble and very sturdy and safe for him. Just the tool to pull the spring is the problem-it break easy and almost damage my TV. But overall I am very pleased. The product and the promptness.

Thumbnail of user theresam513
Indiana
1 review
0 helpful votes
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August 18th, 2020

I had never heard of this company before and am glad I found them. The item I purchased was exactly as described and good quality. I couldn't believe how quickly it arrived. I will definitely be purchasing more items from them in the near future.

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Emily A.
Typically does not respond to reviews

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