• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 447th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user genes148
Oregon
1 review
0 helpful votes
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April 24th, 2020

Shipping was fairly quick. Easy to put together and a very sturdy piece. 2 downsides on these for us personally. We just remodeled our home and we're looking for something that played a little off the walls and interior of the home. We didn't really care for the glossy veneer look. There were also a couple of wood slats that weren't glued down or however they fastened down the pieces. If We had to do over, we probably wouldn't have ordered these pieces. That being said because of the issues and cost of that always come with returning items anywhere, we elected to hold onto them for now until we find something we really like. The Covid 19, has forced us to shop online coupled with, being a little anxious to get our house furnished more than we normally would. We have lots still to do and are waiting on more furniture to arrive that we have shopped and paid before the virus really took a toll on businesses. So the fact that shipping was pretty fast from OJ COMMERCE, was nice.

Thumbnail of user hollyr139
Pennsylvania
1 review
0 helpful votes
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June 23rd, 2020

Very cheap and was all chipped up. Horrible instructions! Would not recommend to a friend or anyone! Took wat too long to assemble because instructions were terrible.

Thumbnail of user courtneyk267
Tennessee
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

I ordered a brown nightstand to match the current bedroom suit I have. In the picture, it was brown. I saw no other color options or anything else on the site, so I ordered the brown. On my email, it shows the brown. The product is delivered, and it's white… I called, but they wouldn't do anything because it was past 30 days. What I could do was contact the manufacturer directly, and they would "exchange it no problem." WRONG. They told me I was OJ's customer, so it was their responsibility, and they couldn't help me save yourself the trouble and shop somewhere else because if something goes wrong, you're up the creek.

Products used:
Nightstand

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicoleb970
Texas
2 reviews
0 helpful votes
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October 19th, 2020

I had not ordered from OJCommerce before but they had very quick shipping and the product I received was the "Amy 5-Drawer Office Storage Cabinet with Shelves by Naomi Home" it had good directions I assembled it in a few hours and it's good to go!

Thumbnail of user amys1196
Alabama
1 review
0 helpful votes
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July 23rd, 2020

I needed a blind for my kitchen window and was having trouble finding the one I wanted in that hard to find size. OJCommerce had them! Perfect size, name brand, and color!

Thumbnail of user amyb403
Illinois
1 review
1 helpful vote
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August 3rd, 2018

They did not even make a small attempt to rectify the issue. Their return policy is atrocious. Please do not shop with this company if you want to be treated with respect.

Thumbnail of user damiaf
California
1 review
0 helpful votes
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December 27th, 2020
Verified purchase

This is my 1st negative review ever written but I felt compelled to share this info in the hopes that folks don't make the same mistake I did.
I purchased a large wall mirror and it unfortunately it arrived damaged beyond reparation. My husband and I moved the box a few feet and we could hear all the shattered glass moving around inside the box. I emailed the company right away to let them know, and also asking to arrange an exchange. They replied back saying we would have to dispose of the mirror. Mind you this is a large, heavy box filled with glass. It will easily cost over $100 to dispose. I asked them to send a UPS label to send it back explaining it is their responsibility to take away their damaged product. They wouldn't help with the cost of disposing.It appears this issue must happen regularly reading reviews... they are well aware of the cost to dispose or send back a heavy box and simply say they don't offer this kind of help. It's disappointing. They should do the right thing and hold themselves responsible with the burden of disposing. I'll continue to shop at Amazon instead where I know if anything goes wrong they will resolve it immediately. Amazon understands that you can't be the cause for a customer to pay for a product they haven't received.

Thumbnail of user cw2
Texas
2 reviews
5 helpful votes
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March 11th, 2019

I ordered a light through Walmart.com, not knowing it was from OJCommerce, I requested to cancel the order a few hours later and they stated it was already shipping and could not cancel the order. It DID NOT ship for another 5 days! They lie to make money. There return policy states "Some products are subject to a 20% restocking fee" no mention as to what, no mention to all, but they charge the 20% to put an unopened box back on a rack. In addition, can't send it back because FedEx charges $78 for shipping, so in total you lose 70% of your money. DO NOT ORDER FROM THEM, SEARCH FOR THE ITEM AND GET IT SOMEWHERE ELSE EVEN IF IT IS MORE EXPENSIVE. I MADE A $160 MISTAKE ORDERING FROM THEM.

Thumbnail of user robertb3230
West Virginia
1 review
0 helpful votes
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June 4th, 2020

I went to IKEA website to order a loft bed. They had a problem finding delivery for my area.So went to Walmart's website and ordered a loft bed w/rollout desk, 3 pc drawer and book shelf. Best decision i've made. Put all peices together with the goof proof directions.MY DAUGHTER LOVED IT. Oh and the price was awesome.

Thumbnail of user terryc399
District of Columbia
1 review
0 helpful votes
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May 27th, 2020

Ordered a floor mirror great selection. Timely delivery. Came packed to perfection not a thing was out of place. I love waking up to such a stunning piece of decor each morning.

Thumbnail of user frede115
Michigan
3 reviews
0 helpful votes
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December 10th, 2022

I bought a bike through walmart.com and then was told it was out of stock when I was looking at it. In order to order it again I had to cancel the order and then pay $50 more. Then when I found another bike cheaper I canceled the order but OJ commerce still shipped it and refuses to accept responsibility for not canceling the order as requested. Now I'm trying to return it and they have to investigate and will not let me ship it back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandons579
Michigan
1 review
0 helpful votes
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March 25th, 2021

Item was two weeks late on delivery, FedEx lost the package because OJCommerce shipped the couch which came in two pieces separately. Customer service was rude and putting the blame on the shipping company, however, FedEx was more than willing to help me figure out what was going on with the package. My family has been sitting on the floor for more than two weeks now, still no couch. No discount for my inconvenience was provided, Do Not, I Repeat Do Not Order Furniture Via This Company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandies1
Texas
1 review
3 helpful votes
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November 26th, 2016

We ordered a television from Walmart.com services by OJ Commerce for Black Friday. We thought we had a great deal. That evening, OJ Commerce sent us an email that they couldn't ship. They then sent an email to Walmart that the TV was canceled, let customer request. We had no contact with them about our order. They aren't responding to our questioning. It was too late to get another TV on sale. Walmart is just telling us to contact OJ Commerce. Shame on both companies.

Thumbnail of user aprily28
Oregon
1 review
0 helpful votes
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June 19th, 2020

Love the cat tree except the ladder, the metal pieces attached by screws. The screws are stripped and that area of wood has been damaged so the ladder is no good unless I find a solution to fix it

Thumbnail of user alexm1074
New York
1 review
0 helpful votes
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July 4th, 2020

Very happy with this company- they offered the cheapest price for a go light boat searchlight, and item arrived as advertised in a few days; already installed on the boat :)

Thumbnail of user elizabethc826
California
1 review
0 helpful votes
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May 15th, 2020

Great sturdy dresser! Was a lot of fun to put together and it looks just like the ad. The best part was it arrived 10 days early. I couldn't be happier

Thumbnail of user michaelg2100
Pennsylvania
1 review
0 helpful votes
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May 18th, 2020

Ordered a Armarkat Model B8201 Classic Cat Tree in Ivory, Jackson Galaxy Approved, Multi Levels with Ramp, Three Perches, Rope Swing, Two Condos. Was just the one i was looking for with 3.5 inch diameter posts that would hold up to my big cats playing on it. Bought another tree form another place but sent back because it read that will hold up to 30 pound cat well the posts where not big in diameter and would not hold up to girls an guys that love to jump all over it(had one did not make 2 months) then i found this on Walmart.com and it is the exact one that i want to replace one that held up for almost 5 years or a lil longer with some post rewrapping and replacment. But the coverings finally wore out and time to replace with this new one and all my cats love it, and i am sure this will last many more years because now it seems to be a lot better quality than the last one i owned. Very Happy.

Thumbnail of user jessicaa362
Florida
1 review
1 helpful vote
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May 28th, 2019

I had ordered something after their hours and tried to call and cancel. I couldn't get through due to it being after hours. So the following day I tried to call as soon as they opened and they claimed it already shipped and that I would need to return it once it arrived. So it arrived and is soooo friggin heavy that I cant drag it to FedEx like they wanted me to. I call them again and they say I have to pay a return shipping AND a 20% restocking fee unless its damaged then it would be 50% restocking fee. Customer service is unhelpful and I will never buy from there again!

Thumbnail of user williamc1473
Texas
1 review
0 helpful votes
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April 14th, 2020

I will never buy from this company again The TV stand I ordered is very flimsy And the maximum weight it will hold is 40 pounds that was not in the advertisement The middle shelves only hold 10 pounds, one of the legs broke before I got it together, the screw holes were drilled at a angle so when putting screws in it came thru the side wall.

Thumbnail of user adelaiden
Florida
1 review
0 helpful votes
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March 9th, 2020

A table I ordered came in much sooner than expected. It was packed extremely well in hard foam and plastic wrap, and there was no damage to the table whatsoever. Very happy with your service!

Thumbnail of user cassidyj7
Illinois
1 review
0 helpful votes
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May 20th, 2020

I ordered 2 night stands and when I got them they both looked cheap not happy with them there so small that they dont even look like night stands easy for it to fall over not sturdy enough

Thumbnail of user shaishag
Texas
1 review
0 helpful votes
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July 21st, 2020

I love it my apartment is gray so it looks really good was delivered fast and on time very easy assembly. Most take a lot of putting together its a little low but other then that I love it...

Thumbnail of user terrellj7
Illinois
1 review
0 helpful votes
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May 9th, 2020

My first time ordering something from this company and I received my bar very quickly and was very happy with it I haven't had a chance to use it but I do love the weight and feel of it so I'm pleased with my first purchase

Thumbnail of user sheilac264
Missouri
1 review
0 helpful votes
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June 9th, 2020

This is a very good quality mattress if you have a futon I would highly recommend this to everyone I'm very pleased with it and in the the future I plan on getting another one What I also like it's at a reasonable price as well

Thumbnail of user ginnyj12
New Hampshire
1 review
0 helpful votes
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May 9th, 2020

Fast delivery, fast assembly. Looks exactly like the picture. As described in the ads. Exactly what I was expecting and much more. A very beautiful unit for my tiny space!

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

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Emily A.
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