• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 69th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user tishal12
Illinois
1 review
0 helpful votes
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June 12th, 2020

I love the size and multiple settings! Great unit keeps a nice size bedroom cold! Very easy to assemble!

Thumbnail of user amyf443
Indiana
2 reviews
0 helpful votes
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October 2nd, 2020

Affordable price, fast shipping, easy to assemble, Very pleased with my order. I order a couch, chair and table.

Thumbnail of user bobbir16
California
2 reviews
0 helpful votes
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July 28th, 2020

Ordered room darkening vinyl window shades for my breakfast room. Came quickly packaged well. Good quality and look great!

Thumbnail of user saym1
New York
1 review
0 helpful votes
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February 26th, 2020

Fast shipping, cones in good packaging, easy to assemble, durable and satisfied with the product at very good price

Thumbnail of user angelikab10
Alabama
1 review
0 helpful votes
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May 1st, 2020

It is very cute, no box spring needed! Also exactly as described and the shipping was fast! Love it!

Thumbnail of user michaels4022
Colorado
1 review
0 helpful votes
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April 9th, 2020

Work well good product fast shipping would recommend to friends and family thank you for your time and effort

Thumbnail of user lindao524
Georgia
1 review
0 helpful votes
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October 24th, 2020

I ordered a large mosaic floor mirror, it was delivered swiftly and packaged very well! It is a great addition to my home couldn't be happier.

Thumbnail of user dk332
Missouri
1 review
0 helpful votes
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May 15th, 2020

We are using this twin bed frame for 10 year old daughter's bed at pur cabin. It is exactly what we needed and seems quite sturdy!

Thumbnail of user aliciaf97
Florida
1 review
0 helpful votes
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August 17th, 2020

DO NOT ORDER FROM THIS STORE! They will take your money, and push your order back WEEK AFTER WEEK. I ordered this couch on July 23rd, and they told me it would be shipped out August 11th. Then they pushed it back to August 14th-16th. I called in today and now they are saying it wont ship out until September 29th! That is RIDICULOUS! The money has already been taken from my account and I have to wait 2 months for my couch to ship? More like two months for them to tell me that they wont be able to ship it out until December 2021. I AM FED UP. This is the WORST website to purchase any item on. DO NOT WASTE YOUR TIME OR MONEY!

Thumbnail of user chrisf770
Florida
1 review
0 helpful votes
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January 20th, 2021

Ordered product they claimed to have in stock. Three weeks later after multiple emails they cancel the order

Thumbnail of user janetw469
Wisconsin
3 reviews
0 helpful votes
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July 4th, 2020

Love it. Beautiful piece of furniture. It was easy to put together. The exact color that I expected.

Thumbnail of user sylviag113
Texas
1 review
0 helpful votes
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August 7th, 2020

The product ordered was described well and delivered quickly. Very satisfied with quality and service of this purchase.

Thumbnail of user annr327
Maine
2 reviews
0 helpful votes
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February 11th, 2020

Bar stools were just what we were looking for! They arrived as expected - quickly & safely. Thank you!

Thumbnail of user donaldm554
New York
1 review
0 helpful votes
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May 7th, 2020

Good deal. Good product fits perfectly thank you. Shipping was fast enough not a seriously long wait time..

Thumbnail of user juanitab89
Kansas
1 review
0 helpful votes
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May 11th, 2020

Was shipped fast and received when told I would get it. Would absolutely deal with this business again

Thumbnail of user teresaa215
California
1 review
0 helpful votes
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May 21st, 2020

Excellent product and Excellent service! Item received in a timely manner with no damages. Very easy to assemble!

Thumbnail of user alanb597
Pennsylvania
1 review
0 helpful votes
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July 10th, 2020

Ordered my stakes three days before the 4th of July and had them In two days Wow! Can't believe that! I'll order from them again!

Thumbnail of user zarinab
North Carolina
1 review
0 helpful votes
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August 14th, 2020

The assembly instructions Had no words just pictures and numbers and were a little difficult to follow. The quality was not what I expected either.

Thumbnail of user barryh182
Arkansas
1 review
0 helpful votes
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July 8th, 2020

Product was as described, arrived in a timely manner and seems to be well built. All was as expected. Very pleased. Would definitely purchase again.

Thumbnail of user angieb149
Illinois
1 review
0 helpful votes
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April 29th, 2020

The black cabinet was damaged in two places when I received it. Was going to order two more but afraid that they would be damaged as well.

Thumbnail of user halh80
Missouri
1 review
1 helpful vote
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November 25th, 2023

Ordered a computer deck through Walmart.com and it was shipped and sold by OJcommerce the third-party seller. When we got the large box, it was the wrong item as they sent a console table not the computer desk we ordered. The box was ripped open on the side and when we started taking the many parts out of the box to assemble the computer desk, we thought we received we realized there was glass shelf in the box, and it was the wrong item. We called the company and told them we do not have carton sealing tape to seal back the box and we could not get all the parts back into the box. The company OJcommerce told us tough luck drive somewhere and buy the tape at our expense and if anything was damaged on the return back to them, we would be charged for the damage and also charged a re-stocking fee when they sent us the WRONG ITEM!
They then tried to offer us a $47.00 refund to keep the item we did not want and did not order and never mentioned if they would even ship the correct item. Now all the burden of packing the box again buying carton sealing tape to fix the box and seal it falls on us as well as getting it back to them undamaged when we did not order or want this item they sent. Horrible company do not buy anything from them as you will get ripped off and probably get the wrong item sent. This terrible company did not even acknowledge they sent the wrong item just sent us a return label and no sorry or anything else. If you like getting the wrong item and working for free for OJcommerce then buy from them if you want the item, you ordered, and no headaches DO NOT BUY FROM THEM. Just a word of caution and our experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracyb484
Texas
1 review
0 helpful votes
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April 25th, 2020

This most beautiful chair And very comfortable. It looks just like the picture. The color is amazing?

Thumbnail of user mairys
Pennsylvania
1 review
0 helpful votes
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May 9th, 2020

I ordered 2 headboards from Hillside. Wonderful, easy instructions for assembly. Beautiful. Good customer service. Good company.

Thumbnail of user rodm98
Michigan
1 review
0 helpful votes
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July 6th, 2020

My aqua jogger arrived a lot earlier than I expected. I have put it to good use in the water and it works great!

Thumbnail of user amandal627
Wisconsin
1 review
0 helpful votes
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May 14th, 2020

I ordered some window blinds for my daughter's bedroom. They had the exact kind I was looking for. Fair price, fast delivery, very satisfied!

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

Company Representative

Thumbnail of user emilya140
Emily A.
Typically does not respond to reviews

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